Client Software Distribution 2.0 application (CSD 2.0) application enables administrators to distribute software from the service catalog using third-party management systems.

CSD 2.0 enables an administrator to create all the records necessary to deploy software from service catalog requests, including software models and catalog items. You can use the CSD 2.0 application to automate the deployment and revocation of software from a third-party software provider using the custom flows. You can define lease periods for software distributed from the Service Catalog and allow lease extensions in some cases, pending approvals. Deployment is accomplished using provider-specific spoke flows, subflows, and actions. For example, deployment is accomplished using Microsoft Endpoint Configuration Manager spoke.

CSD 2.0 also integrates with Software Asset Management (SAM Professional or SAM Foundation) to manage license information of the deployed software.
Note: CSD 2.0 is different from Client Software Distribution using Integration Hub. CSD 2.0 is available on ServiceNow Store.
Figure 1. CSD 2.0 process flow when CSD is integrated with SAM
CSD 2.0 process flow
Note: To integrate CSD 2.0 with SAM, navigate to Client Software Distribution 2.0 > Properties and select the check box for Determines whether to use SAM plugin(SAM Foundation or SAM Professional) tables for managing software models and licensing information.Option to integrated with SAM.

Important considerations

Ensure that you are aware of these differences between CSD and CSD 2.0:
CSDCSD 2.0
Supported providers Microsoft System Center Configuration Management (SCCM). Microsoft Endpoint Configuration Manager, Jamf, and Microsoft Intune.
Procedure to add new provider User must write extension point scripts. User can use subflows in Workflow Studio. This is easier than writing extension point scripts in CSD.
License compliance check and entitlements Tightly coupled with the SAM license data. Flexibility to choose either the SAM tables or CSD 2.0 tables.
Data discovery Microsoft SCCM provider uses PowerShell cmdlets for data discovery. Microsoft Endpoint Configuration Manager spoke is updated to use the REST protocol for data discovery. This improves the performance and reduces load on MID Server as REST supports pagination.
Software revocation CSD can revoke or uninstall software that has been installed by both CSD or CSD 2.0. CSD 2.0 can revoke or uninstall software only if it has been installed using CSD 2.0.

If a software is installed using CSD, it can not be revoked using CSD 2.0.

Application version

CSD 2.0 v1.2.2 is the latest version.