Pause a flow until record values match a specific set of conditions.

Roles and availability

Available as an Workflow Studio action step. Users with the action_designer role can create a custom action with one or more action steps.

Fields

FieldDescription
Record Drag an input record or a record from a previous step.
Note: If this record is deleted, the flow stops waiting and continues running.
Table Read-only. Set to the table associated with the record. Confirm that the system supports Wait for Condition for your selected table. For a list of unsupported tables, see the Unsupported tables section.
Conditions Select the record values necessary to resume running the flow. For example, if the condition is [State] [is] [Closed], the flow pauses until the condition is met. Once met, the flow moves on to the next step or action. Set static or dynamic conditions to filter records. To define a static condition applied each time the action runs, define the conditions with the condition builder. To enable flow designers to dynamically apply conditions, define an input of type Conditions and drag-and-drop the input data pill into the Conditions field.
Note: For conditions that depend on a specific duration, consider using Wait for a duration flow logic instead.
Enable timeout
Option to limit the amount of time that the flow waits for the action to be completed before continuing.
Note: Use the Enable timeout option to prevent this action from continuing to run. If the condition to continue is never met, a timeout value specifies when the system skips the Wait for Condition action and go to the next item in the flow. You must set a Duration value to enable a timeout. You can also select a Schedule if you want to compute the duration end date based on a specific work schedule.
Duration

Amount of time that the flow waits before continuing when the Enable timeout option is selected. Enter the time to wait in hours, minutes, and seconds. If you leave this field empty, the flow does not wait.
Schedule

Schedule used to compute the timeout duration when the Enable timeout option is selected. For example, waiting for 10 hours as part of an 8-5 weekdays schedule causes the flow to wait for one or more business days. If you leave this field empty, the timeout runs without a schedule.

Action error evaluation

If this step fails
Data type: Choice

Option to continue running the next step or go to error evaluation. To use the step status code or message for a custom action error condition, see Action error evaluation.

Unsupported tables

The system does not support Wait for Condition for the following tables.

Table CategoryTable Names
Audit Sys Audit [sys_audit], Audit Deleted Record [sys_audit_delete], Audit Relationship Change [sys_audit_relation], Audit Roles [sys_audit_role], Audit Relationship Change [sys_audit_relation], Audit Deleted Record [sys_audit_delete]
Email Email [sys_email], Email Account [sys_email_account], Email Log [sys_email_log]
Events Event [sysevent], Notification [sysevent_email_action], Stationery [sysevent_email_style], Email Template [sysevent_email_template], Inbound Email Actions [sysevent_in_email_action], Slow Event [sysevent_pattern], Event Registration [sysevent_registration], Script Action [sysevent_script_action]
Import Sets Import Set [sys_import_set], Import Set Row [sys_import_set_row], Import Set Row Error [sys_import_set_row_error], Transform History [sys_import_set_run], Computer [imp_computer], Notification [imp_notification], Location [imp_location], User [imp_user]
JRobin JRobin Database [jrobin_database], JRobin Shard [jrobin_shard], Graph Line [jrobin_graph_line], JRobin Shard Fragments [jrobin_shard_location], Member [jrobin_graph_set_member], Round Robin Archive [jrobin_archive], Round Robin Data Source [jrobin_datasource], Round Robin Definition [jrobin_definition], Round Robin Graph [jrobin_graph], Round Robin Graph Set [jrobin_graph_set]
Logs Log Entry [syslog], Service Portal Log Entry [sp_log]
MID Server MID Server Property [ecc_agent_property], Mid Server Log [ecc_agent_log], Queue [ecc_queue], Configuration [ecc_queue_config], ECC Queue Statistics (by ECC Agent) [ecc_queue_stats_by_ecc_agent]
Performance Analytics Job Log [pa_job_logs]
Record Watcher Responders [sys_rw_action], Channel Responders [sys_rw_amb_action]
Reporting Summary Set [sys_report_summary], Report Summary Line [sys_report_summary_line]
Scheduled Jobs Schedule Item [sys_trigger], Broadcast Message [sys_broadcast_message], Broadcast Message Relationships [sys_broadcast_message_m2m], Progress Worker [sys_progress_worker], Progress Worker Domain [sys_progress_worker_domain]
SSO SSO Properties [sso_properties], Digest Token Properties [digest_properties], SAML Update 1 Properties [saml2_update1_properties], SSO Federation [sso_federation]
System Cache Cache Flush [sys_cache_flush], Cache Entry [sys_db_cache]
System Clone ServiceNow Instance [instance], Clone Security Token [clone_token], Preserved Data [clone_preserved_data]
System Dictionary Dictionary Entry Override [sys_dictionary_override]
System Events Event Processor [sys_event_processor]
System Fields Field Class [sys_glide_object]
System Performance Component Status [sys_status], Cluster Message [sys_cluster_message], Node State [sys_cluster_state]
Text Index Ts Attachment [ts_attachment], Text Index Attribute Map [ts_attribute_map], Ts Chain [ts_chain], Chain Summary [ts_chain_summary], Text Index Column Attribute Map [ts_column_attribute_map], Text Index Configuration [ts_configuration], Text Index Configuration Attribute [ts_configuration_attribute], Ts Delete Doc [ts_deleted_doc], Ts Document [ts_document], Ts Field [ts_field], Text Search Groups [ts_group], Japanese User Token [ts_japanese_token_dictionary], Ts Phrase [ts_phrase], Global Searches [ts_query], Knowledge Searches [ts_query_kb], Text Search Stat [ts_search_stats], Text Search Summaries [ts_search_summary], Stop Word [ts_stop], Synonym Dictionary [ts_synonym_dictionary], Synonym Set [ts_synonym_set], Text Search Table [ts_table], Text Index Table Attribute Map [ts_table_attribute_map], Service Catalog Searches [sc_ts_query], Ts Word [ts_word], Ts Word Roots [ts_word_roots]
Update Sets Update Set [sys_update_set], Update Version [sys_update_version], Customer Update [sys_update_xml], Update Set Log [sys_update_set_log]
Upgrades System Upgrades [sys_upgrade_history], Upgrade Details [sys_upgrade_history_log], System Upgrade Metric [sys_upgrade_metric], Upgrade Blame Log [sys_upgrade_blame], Upgrade Manifest [sys_upgrade_manifest], Upgrade State [sys_upgrade_state]
Usage Analytics Usage Data for Applications [ua_app_usage], UsageAnalytics Count Configurations [usageanalytics_count_cfg], Application Metadata [ua_app_metadata], UsageAnalytics Count for Tables [usageanalytics_count], Subscription [license_details], Role for Subscription [role_has_license]
Users User Session [sys_user_session], User Token [sys_user_token], User Preference [sys_user_preference], Navigator History [sys_ui_navigator_history]
Workflow Workflow Execution [wf_workflow_execution], Workflow History [wf_history], Workflow Executing Activity [wf_executing], Workflow Queued Command [wf_command], Workflow Context [wf_context], Workflow Transition History [wf_transition_history]

Example

Wait for Condition step example in Action Designer

Output

Field Description Data Type
State The completion status of the action as a numeric value.
  • 0 (success)
  • 1 (error)
 Choice