Download the ODBC driver from the ServiceNow Knowledge Base and install the driver for the first time.

Before you begin

You must have administrator-level access for the Windows computer that you want to install the ODBC driver on.

Role required: admin

About this task

If this is the first time that the driver is installed, the installer is in first time installation mode and prompts for the driver to be installed. Install only one version of the ODBC driver on a computer. If the ODBC driver was previously installed, the installer is in upgrade mode and prompts for the removal of the previous driver first.
Note: Versions of the ODBC driver older than 1.0.15 are no longer supported.

Procedure

  1. To download the latest ODBC drivers, click the following links:
  2. Download the ODBC driver version compatible with your computer's operating system and the application you are using to query the database.
    The ODBC driver is available as 32-bit or 64-bit. Most applications require the 32-bit ODBC driver even if the operating system is 64-bit.
  3. Right-click the executable and select Run as Administrator to launch the installer.
    The ODBC Driver Setup Wizard appears.
    f ODBC Driver Setup Wizard.
  4. Click Next.
  5. Read and accept the End User License Agreement.
    The installer prompts for the Installation Directory.
  6. Select the target directory for installing the ServiceNow ODBC driver.
    The default directory is C:\Program Files\Service-now\ODBC.
  7. When the prompted for the Service Name, enter a name to identify the service (for example, ServiceNow_ODBC) and press Next.
  8. When prompted for the Java Virtual Machine Location, do the following actions.
    • Browse to and select the directory where the jvm.dll file is located (usually C:\Program Files\Java\jre<version>\bin\server).
    • If you do not want to enter the JRE location at the time of the installation, click Next.
      On the popup window, click Yes to enter the JRE location now, or click No to enter the JRE location later.
      Important: You must specify the JRE location before the ODBC driver will work. After the installation, you can access the Management console as an administrator and navigate to Services > <Service_Name> > Service Settings > IP Parameters and enter the JRE location in the ServiceJVMLocation property.
    Tip: For the configuration of a Java service, ServiceNow strongly recommends using the server jvm.dll file from the Java Development Kit (JDK).
  9. When prompted for the ODBC Data Source details, specify the following parameters to create an ODBC data source that can be used to create a DSN.
    • Data Source Name: A short name to identify this data source.
    • Description: A short description of the driver. The driver's version number is appended to the end of this value.
    • Service Name: Enter the same Service Name entered at step 7.
    • Service Data Source: The name that can be selected in the Service Data Source field of the ODBC Administrator.
    Usually, the default values are appropriate.
    Service Configuration.
  10. Under the Start menu, select the Program Folder to create links for the driver.
    ODBC Driver Setup - Select Program Folder.
    The installation creates the following links in the menu:
    • Interactive SQL (ODBC): An interactive SQL command window for directly testing SQL statements.
    • Management Console: A Microsoft MMC snap-in for configuring default properties for the ODBC driver.
    • ODBC Administrator: A Microsoft ODBC Administrator program.
    ODBC Program Menu.
    The driver code is copied to the target folder.
    ODBC Driver Setup - Start Copying Files.

    A progress bar appears.

  11. When prompted, click Finish to complete the installation.