The ODBC driver can be configured to route its HTTP SOAP requests via an HTTP proxy server.

Before you begin

You must have administrator-level access for the Windows computer on which you want to configure ODBC to use proxy servers.

About this task

Setting up a proxy server gives you the option to control access to the ServiceNow instance from the proxy server, and potentially allows a network configuration that can monitor usage statistics. However, because the proxy server intercepts the ODBC driver's requests to your ServiceNow instance, it will degrade the performance of the driver.
Note: This feature is recommended for use with ODBC driver builds dated 7/15/2011 or later.

To enable the use of proxy servers, the custom properties for proxy server settings must be defined first for the data source. After that, these properties can be overridden by specific ODBC DSNs.

Procedure

  1. In Windows, navigate to Start > Programs > ServiceNow ODBC > Management Console.
  2. Expand the Console Root tree to: ServiceNow ODBC Manager\Manager\<installation location>\Services\ServiceNow_ODBC\Data Source Settings\ServiceNow\IP Parameters.
  3. Double-click the DataSourceIpCustomProperties attribute.
    Figure 1. ODBC proxy
    ODBC proxy
  4. Set the following custom properties to configure the ODBC proxy server.
    Table 1. Configure ODBC to use proxy servers
    Property nameDescriptionExample
    proxy_host The proxy server host name or IP address. proxy.company.com
    proxy_port The proxy server port number. 8080
    proxy_user_name The proxy server user name or id, used in an authenticating proxy configuration. odbc_user
    proxy_user_password The proxy server user password, used with the proxy_name value in an authenticating proxy configuration. *****