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Yokohama API Reference

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Table of contents
  • API implementation and reference
    • API implementation
      • Scripting
        • Available script types
        • Glide class overview
          • Glide stack
        • Execution order of scripts and engines
        • Script evaluation of fields by data type
        • Scripting alert, info, and error messages
        • Now Assist for code generation
          • Exploring code generation
            • General guidelines for code generation
          • Configuring code generation
            • Install Now Assist for code generation
            • Enable Code Explain and Summarize
            • Turn on code completion
            • Tracking AI-generated code
          • Generate scripts with AI-powered code generation
          • Edit code with Quick Actions
          • Explain and summarize code with Quick Actions
          • Add comments to code with Quick Actions
          • Explain and summarize code with Quick Actions
          • Generate code with autocomplete
          • Code generation reference
            • Code generation properties
            • Code generation roles
        • JavaScript syntax editor
          • Syntax editor plugin
            • Syntax editor JavaScript support
            • Syntax editor keyboard shortcuts and actions
            • Syntax editor macros
            • Script macro maintenance
          • Context menu in the syntax editor
          • Script syntax error checking
          • Searching for errors by line
            • Navigate to a line number
        • HTML syntax editor
        • Code editor
        • Server-side scripting
          • Glide Server APIs
          • Classic Business rules
          • Script includes
          • Processors
            • Processor API components
            • Secure and protect a processor
            • Create a simple processor
            • Create a multi-table processor
            • Create a custom processor
          • Scripts - Background module
          • Installation settings
          • Using DurationCalculator to calculate a due date
          • Querying tables in script
          • Running order guides automatically
          • Scriptable assignment of execution plans
          • Using regular expressions in server-side scripts
            • Using Java syntax in JavaScript regular expressions
            • Convert SNC Regex expressions to enhanced regex expressions
          • Scriptable service catalog variables
          • Setting a GlideRecord variable to null
          • Schedule Pages
          • XMLDocument script object
            • XMLHelper
          • JavaScript engine on the platform
            • JavaScript modes
              • Considerations for switching JavaScript modes
              • Set the JavaScript mode for an application
              • Turn on ECMAScript 2021 (ES12) mode for a script
            • JavaScript engine feature support
          • JavaScript API Context-sensitive help
        • Client-side scripting
          • Client-side scripting design and processing
          • Client scripts
          • UI scripts
          • Catalog client scripts
          • Mobile client GlideForm (g form) scripting and migration
          • AJAX
        • Useful scripts
          • Business rule use cases
            • Abort a database action
            • Restricting record access
          • Client-side script use cases
          • Field script use cases
            • Approval assignment scripts
          • Scheduling script use cases
          • Server-side script use cases
          • Validation script use case - Date and time
        • Creating custom UI Pages and UI macros
          • UI pages
          • UI macros
          • Jelly tags
            • Jelly escaping types
            • Extensions to Jelly syntax
        • Debugging scripts
          • Script Debugger and Session Log
            • Script Tracer and debugging scripts
            • Parts of the user interface
            • Script Debugger step-through and console controls
            • Evaluate expressions in runtime using Console
              • Limitations with using Console
            • Launch the Script Debugger
            • Set or remove breakpoints
            • Set or remove logpoints
            • Script Debugger status
            • Transaction details
            • Available transaction details
            • Script Debugger multiple developer support
            • Script Debugger impersonation support
            • Script Debugger Scripts - Background support
            • Domain separation and Script Debugger
          • Session debug
          • Debugging applications
          • Debugging business rules
          • Debugging classifications
          • Field watcher
          • Writing to the debug log
          • JavaScript debug window
          • JS Code Coverage Debug
        • Packages Call Removal tool
      • Web services
        • Inbound web services
          • SOAP web service
            • Scripted SOAP web services
              • Create a new scripted SOAP web service
              • Customize response
              • Create a scripted SOAP web service using a static WSDL
                • Create a scripted web service using a static WSDL
                  • Scripted web service example
                • Create a static WSDL
                  • Static WSDL example
                • Create a static WSDL script include
                  • Static WSDL script include example
                • Use the static WSDL
            • Direct web services
              • Use forms to limit or extend the query response
              • Return the display value for reference variables
              • Clear values from a target instance
              • Retrieve journal entries using direct web services
              • Retrieve choice fields using direct web services
              • Persist an HTTP session across all SOAP calls
              • SOAP direct web service API functions
                • Data Retrieval API
                  • getKeys
                  • getRecords
                  • get
                  • aggregate
                • Data Modification API
                  • insert
                  • insertMultiple
                  • update
                  • deleteRecord
                  • deleteMultiple
            • SOAP web service import sets
            • AttachmentCreator SOAP web service
            • Override a SOAP endpoint
            • Enable HTTP compression
            • Prevent empty elements in SOAP messages
            • Insert related records using SOAP
              • WSDL Schema with related records
              • Hierarchical SOAP Message
            • Specify requirement for signed SOAP requests
            • Activate the Enhanced Web Service Provider - Common plugin
              • Installed with the Enhanced Web Service Provider - Common plugin
            • Configure SOAP security
            • Set the SOAP default security policy
            • Create a new security policy
            • Create a new WS-Security profile
            • Enforce strict security for inbound SOAP
            • Enable WS-Security verification
              • Mark service accounts as internal integration users
            • Debug incoming SOAP envelope
            • View a SOAP session log
            • Basic authentication code samples
            • Example WS-Security SOAP envelope header
            • WS-Security properties
            • WS-Security error messages
            • WS-Security reference
            • LongRunningSOAPRequestProps
          • JSONv2 web service
            • JSON object format
            • JSON response status
            • Setting the number of rows returned
            • Requiring basic authentication for incoming JSONv2 requests
            • Action parameters
            • JSON Data Retrieval API
            • JSON Data Modification API
          • RSS web service
            • RSS feed generator
              • Limiting results with a view
              • Formatting results
              • RSS basic authentication
              • RSS title override
            • RSS feed reader
              • Scrollable areas
                • Add scrolling elements in forms
                  • Priority 1 incidents example
              • RSS feed reader example
          • Exporting and converting records into complex data types
          • Inbound web service examples
            • Java Apache Axis2 web services client examples
              • Java Apache Axis2 web services client examples insert
              • Java Apache Axis2 web services client examples update
              • Java Apache Axis2 web services client examples advanced
            • Microsoft .NET web services client examples
            • Perl web services client examples
            • Python web services client examples
            • Web services C Sharp .NET end to end tutorial
              • Configure C sharp with .NET
              • Call a web service in visual studio .NET
                • Use a service reference in a C Sharp integration
                • Use a web reference in a C Sharp integration
                • C Sharp integration source code
              • C Sharp integration results
              • Troubleshoot a null response in a C Sharp integration
            • Sample ASP.NET with C Sharp redirect with cookies
            • Sample ASP Script for unencrypted single sign-on
            • Retrieve a large number of records using SOAP
              • SOAP strategies
                • Use filters to limit the number of results
                • Use a local data store to pull data from
                • Use Java/C#/PHP code to fetch the XML data using basic authentication
        • Outbound web services
          • Outbound REST web service
            • REST message elements
            • Create a REST message
              • Define a REST message HTTP method
                • Testing REST message HTTP methods
              • Define a REST message HTTP header
              • Sending outbound REST messages through a MID Server
              • Using special characters in URIs
            • Outbound REST authentication
              • Configure a REST message with basic auth
                • Create a basic auth profile
              • Configure a REST message with OAuth
                • Use a third-party OAuth provider
                  • OAuth profiles and scopes
                    • Specify an OAuth profile
                    • Specify an OAuth scope
                • Outbound REST with OAuth 2.0 profile tutorial - integrating with Google Contacts API
                  • OAuth 2.0 tutorial - configure the Google service as an OAuth provider
                  • OAuth 2.0 tutorial - create an OAuth provider and profile
                  • OAuth 2.0 tutorial - create a REST message
              • Outbound REST mutual authentication
            • Variable substitution in outbound REST messages
              • Generate REST message variables
            • Scripting outbound REST
              • Generate a REST message script preview
              • Direct RESTMessageV2 example
              • RESTMessageV2 MID server example
              • Recordless RESTMessageV2 example
          • Outbound SOAP web service
            • Outbound SOAP video tutorial
            • SOAP message
              • Create a SOAP message
              • SOAP message functions
              • Variable substitution in outbound SOAP
              • Test the SOAP message
              • Send a SOAP message through a MID server
              • Create a SOAP message from a WSDL that references an external XSD file
            • Connectivity details
            • Outbound SOAP security
              • Enable basic authentication for outbound SOAP
              • Enable WS-Security for outbound SOAP
            • Configure SOAP with a proxy
            • Scripting outbound SOAP
              • Preview a SOAP message script
              • Direct SOAPMessageV2 example
              • Asynchronous SOAPMessageV2 example
              • SOAPMessageV2 MID server example
              • Recordless SOAPMessageV2 example
          • Outbound web services: Logging
            • Configure outbound logging
            • Outbound request logging exclusion domain requirements
            • Outbound web service logging properties
          • Outbound web service mutual authentication
            • Create a protocol profile
            • Enable mutual authentication
        • Additional integration resources
          • Using extension points to extend application functionality
            • Using scripted extension points in server-side scripts
              • Creating and adding a scripted extension point
                • Create a scripted extension point
                • Add a scripted extension point in the base application code
            • Using UI extension points in server-side UI macros
              • Creating and adding a UI extension point
              • Registering custom UI macros against the UI extension points
            • Using client extension points in client-side UI scripting
              • Creating and adding a client extension point
                • Create a client extension point
                • Add a client extension point in the base application code
          • Manage connection pooling
            • HTTP Connection Management Properties
          • Create data sources from other apps using ODBC driver
            • Getting started with ODBC
              • Create an ODBC user account and assign the odbc role
              • Define an ACL rule for the odbc role
            • Installing the ODBC driver
              • ODBC driver installation requirements and supported software
              • Download and install the ODBC driver
              • Upgrade the ODBC driver
              • Install an ODBC driver patch
            • Configuring the ODBC driver
              • Configure the ODBC driver
              • Configure the global DSN default
              • Create a new DSN
              • Specify a connection string
              • Configure the logging level of the ODBC driver
              • Configure the ODBC driver for large data sets
              • Configure ODBC to use proxy servers
              • Setting ODBC properties
            • Test the ODBC driver
              • Generate logs for debugging
              • Test a query
              • ODBC troubleshooting
            • ODBC behavior
              • Increase the field length in SQL queries
            • ODBC and client applications
              • Use Interactive SQL with ODBC
                • Specify the maximum number of rows returned
                • SQL support
              • ODBC driver in SQL Server
                • ODBC SQL Server video tutorials
                • Configure SQL Server
              • Use the ODBC driver in Excel
              • Use the ODBC driver in Crystal Reports
            • Domain separation and ODBC driver
          • Understanding domain separation and web services
          • Analyze REST and SOAP API usage
            • Collect analytics for an API
            • View REST & SOAP API analytics
            • REST and SOAP API analytics collection and cleanup
            • API analytics properties
          • Query record data using the GraphQL API framework
            • Create a GraphQL schema
            • Enable introspective queries for GraphQL schemas
            • Test GraphQL APIs with GraphQL Explorer
            • Query a GraphQL schema from a component
            • GraphQL system properties
        • REST APIs
          • Use the REST API Explorer
            • Access the REST API Explorer
            • Retrieve existing incidents
            • Create an incident record
            • Read the inserted incident
            • Update the incident
            • Delete the incident
            • Explore the REST API for a table
            • Export to OpenAPI specification
          • Inbound REST API rate limiting
            • Create an inbound REST API rate limit
            • Reset an inbound REST API rate limit
            • Monitor inbound REST API rate limit counts and violations
            • Investigate inbound REST API rate limit violations
          • Debug in-bound REST queries
          • Return session debug logs in a REST response
          • CORS domain requirements
          • Define a CORS rule
          • Enable OAuth with inbound REST
            • REST OAuth example
          • REST API HTTP response codes
          • Scripted REST APIs
            • Create a scripted REST API
              • Create a scripted REST API resource
              • Define scripted REST API headers
              • Define available query parameters
              • Associate query parameters to a resource
              • Configure a scripted REST API to require an ACL
                • Configure a scripted REST API resource to require an ACL
              • Enable versioning for a scripted REST API
                • Add a version to a scripted REST API
              • Control request and response content type
              • Controlling maximum request size
            • Scripted REST APIs good practices
            • Scripted REST API examples
              • Scripted REST API example - script samples
              • Scripted REST API example - streaming vs object serialization
              • Scripted REST API example - streaming file attachments
    • API reference
      • Server API reference
        • AbstractDBObject - Global
        • AbstractReconciler - Global
        • AbstractScriptProcessor - Global
        • AbstractTimelineSchedulePage - Global
        • AccAgentsAPI - Scoped
        • AccCheckDefsAPI - Scoped
        • ActivityHistoryRecord - Global
        • action - Scoped, Global
        • Agent - Global
        • AgentMetrics - Global
        • AgentNowHandler - Scoped
        • APCHandler - Global
        • ApcPduOutletReconciler - Global
        • ArrayUtil - Global
        • AssessmentCreation - Global
        • AuthCredential - Scoped
        • AutomationException - Global
        • BusinessServiceManager - Global
        • CatalogJS - Scoped
        • CatalogSearch - Scoped
        • CatalogItemVariable - Scoped
        • CatalogClientScript - Scoped
        • CatalogItemVariableSet - Scoped
        • CatalogItemVariableSetM2M - Scoped
        • CatCategory - Scoped
        • CatItem - Scoped
        • CartJS - Scoped
        • CdmQuery - Scoped
        • Cell - Scoped, Global
        • CertificateEncryption - Scoped
        • ChangeCollisionHelper - Global
        • ChangeSuccess - Scoped
        • CheckDefinitionTestBuilder - Scoped
        • CheckInstanceTestBuilder - Scoped
        • CIActionEngine - Scoped
        • CIData - Global
        • CIIdentification - Global
        • CIIdentifierResult - Global
        • CimCIData - Global
        • CimIDSensor - Global
        • CimInstanceToken - Global
        • CimProbe - Global
        • CimProbeResult - Global
        • CIRelatedList - Global
        • CIUtils - Global
        • ClassificationSolutionStore - Global
        • ClassificationSolutionVersion - Global
        • ClassificationSolution - Global
        • ClassifierProbes - Global
        • Client - Scoped, Global
        • Cloud Runner TestGenerationApi – Scoped, Global
        • Cloud Runner TestRunnerApi – Scoped, Global
        • Cloud Runner TestUserApi – Scoped, Global
        • ClusteringSolution - Global
        • ClusteringSolutionStore - Global
        • ClusteringSolutionVersion - Global
        • CMDBDuplicateTaskUtils - Global
        • CMDBDuplicateTemplateUtil - Global
        • CMDBGroupAPI - Scoped
        • CMDBQBScopedScriptableAPI - Scoped
        • CMDBQueryBuilderAPI - Global
        • CMDBTransformUtil - Global
        • CMDBUtil - Global
        • Color - Scoped, Global
        • ConnectActionResponse - Global
        • ConnectionInfo - Scoped, Global
        • ConnectionInfoProvider - Scoped, Global
        • Console - Scoped, Global
        • Conversation - Scoped
        • CostPlanBatchOperations - Global
        • CriteriaEvaluator - Global
        • CSBScratchpadUtil - Scoped
        • CSVParser - Scoped
        • CTIOperationRequest - Scoped, Global
        • CTIOperationResponse - Scoped, Global
        • Data - Scoped, Global
        • DataBuilder - Scoped, Global
        • DCManager - Global
        • ScopedDCManager - Scoped
        • DatasetDefinition - Global
        • DateTimeUtils - Global
        • DecisionTableAPI - Scoped, Global
        • DevOpsOrchestrationToolIntegrationHandler - Scoped
        • DiscoveryAPI - Scoped
        • Document - Scoped, Global
        • DocumentListEntryService - Scoped, Global
        • DocumentListService - Scoped, Global
        • DocumentReferenceService - Scoped, Global
        • DocumentService - Scoped, Global
        • DocumentVersionService - Scoped, Global
        • DSCScriptableAPI - Global
        • DuplicateTemplate - Scoped
        • DurationCalculator - Global
        • DynamicSchemaAPI - Global
        • DynamicTranslation - Scoped
        • Encoder - Global
        • EncoderStore - Global
        • EncoderVersion - Global
        • Event - Global
        • EventProcessorUtilOOB - Scoped
        • EventQueueProcessorOOB - Scoped
        • ExpenseAllocation - Global
        • ExpenseLine - Global
        • ExtractTermsFromAttachment - Global
        • Fetch - Scoped, Global
        • Fetch Headers - Scoped, Global
        • Fetch Request - Scoped, Global
        • Fetch RequestInit - Scoped, Global
        • Fetch Response - Scoped,Global
        • FinancialsWidgetUtil - Scoped
        • Findings - Scoped, Global
        • FormInfoHeader - Global
        • FlowAPI - Scoped, Global
        • FlowScriptAPI - Scoped
        • Flow - Scoped (deprecated)
        • GenericUPSAlarmsReconciler - Global
        • GenericUPSBypassReconciler - Global
        • GenericUPSInputsReconciler - Global
        • GenericUPSOutputsReconciler - Global
        • GeniusResultAnswer - Scoped
        • GeniusResultContext - Scoped
        • GlideAggregate - Global
        • GlideAggregate - Scoped
        • GlideApplicationProperty - Scoped, Global
        • GlideappCalculationHelper - Global
        • GlideCalendarDateTime - Scoped (deprecated)
        • GlideCertificateEncryption - Global
        • GlideConversation - Global
        • GlideCurrencyConfig - Scoped
        • GlideCurrencyConverter - Scoped
        • GlideCurrencyExchangeValue - Scoped
        • GlideCurrencyFormatter - Scoped
        • GlideCurrencyParser - Scoped
        • GlideCurrencyValue - Scoped
        • GlideDate - Global
        • GlideDate - Scoped
        • GlideDateTime - Global
        • GlideDateTime - Scoped
        • GlideDBFunctionBuilder - Scoped, Global
        • GlideDBFunctionCaseBuilder - Global
        • GlideDigest - Scoped
        • GlideDuration - Scoped
        • GlideDynamicAttribute - Global
        • GlideDynamicAttributeStore - Global
        • GlideElement - Global
        • GlideElement - Scoped
        • GlideElementCurrency2 - Scoped
        • GlideElementDescriptor - Scoped, Global
        • GlideElementDynamicAttributeStore - Global
        • GlideEmailOutbound - Scoped
        • GlideEncrypter - Global (deprecated)
        • GlideEventManager - Global
        • GlideScopedEvaluator - Global
        • GlideScopedEvaluator - Scoped
        • GlideExcelParser - Scoped, Global
        • GlideFilter - Scoped, Global
        • GlideGeoPoint - Global
        • GlideHTTPRequest - Global
        • GlideHTTPResponse - Global
        • GlideImpersonate - Global
        • GlideImportLog - Scoped, Global
        • GlideImportSetRun - Scoped, Global
        • GlideImportSetTable - Scoped, Global
        • GlideImportSetTransformer - Scoped, Global
        • GlideImportSetTransformMap - Scoped, Global
        • GlideJsonPath - Global
        • GlideListProperties - Global
        • GlideLocale - Scoped
        • GlideMultiRecurrence - Scoped
        • GlideOAuthClient - Scoped, Global
        • GlideOAuthClientRequest - Scoped, Global
        • GlideOAuthClientResponse - Scoped, Global
        • GlideOAuthToken - Scoped, Global
        • GlidePluginManager - Scoped
        • GlideQuery - Scoped, Global
        • GlideQueryCondition - Global
        • GlideQueryCondition - Scoped
        • GlideRecord - Global
        • GlideRecord - Scoped
        • GlideRecordUtil - Global
        • GlideSchedule - Scoped
        • GlideScriptableInputStream - Scoped, Global
        • GlideScriptedExtensionPoint - Scoped
        • GlideScriptedProcessor - Scoped
        • GlideSecureRandomUtil - Scoped, Global
        • GlideSecurityManager - Global
        • GlideSecurityUtils - Scoped, Global
        • GlideServletRequest - Scoped
        • GlideServletResponse - Scoped
        • GlideSession - Global
        • GlideSession - Scoped
        • GlideSPScriptable - Scoped
        • GlideSPSearchAnalytics - Global
        • GlideSPUtil - Global
        • GlideStringUtil - Scoped, Global
        • GlideSysAttachment - Global
        • GlideSysAttachment - Scoped
        • GlideSysListControl - Scoped
        • GlideSystem - Global
        • GlideSystem - Scoped
        • GlideSystemRunLevel - Global
        • GlideTableHierarchy - Scoped
        • GlideTextReader - Scoped
        • GlideTime - Scoped
        • GlideTimeline - Global
        • GlideTimelineItem - Global
        • GlideTransformLog - Scoped, Global
        • GlideTransientDynamicAttribute - Global
        • GlideUICompatibility - Scoped
        • GlideURI - Global
        • GlideURI - Scoped
        • GlideUser - Scoped
        • GlideUser - Global
        • GlideXMLUtil - Scoped, Global
        • GSLog - Scoped, Global
        • HermesEventPublisherOOB - Scoped
        • HistoryWalker - Scoped, Global
        • HostnameJS - Global
        • hr_ActivitySet - Scoped
        • hr_ActivityUtils - Scoped
        • hr_Utils - Scoped
        • HttpRequestAuthedData - Scoped
        • HttpRequestData - Scoped
        • IBQConfigBase API - Scoped
        • ICalUtilSNC - Global
        • IdentificationEngine - Scoped
        • IdentificationEngineScriptableApi - Global
        • IDResult - Global
        • IEventSender - Global
        • Image - Scoped, Global
        • Interaction - Scoped
        • IPAddress - Scoped, Global
        • IPAddressFixup - Global
        • IPService - Global
        • JavascriptProbe - Global
        • j2js - Global
        • JSON - Global
        • JSON - Scoped
        • JSONParser - Global (deprecated)
        • JSONStreamingAPI - Scoped
        • JSONStreamingBuilder - Scoped
        • JSUtil - Global
        • KMFCryptoOperation - Scoped, Global
        • LeadAPIHelperOOB - Scoped
        • LeadAPIProcessUtilOOB - Scoped
        • LeadAPIValidationUtilOOB - Scoped
        • LeadtoCashCore - Scoped
        • Line - Scoped, Global
        • LinterCheckAstNode - Scoped, Global
        • logger - Global
        • LSOFParser - Global
        • Messaging - Scoped
        • MetricInfo - Scoped, Global
        • MIDServer - Global
        • MIDServerAjax - Global
        • MIDServerCluster - Global
        • MIDServerFileSync - Global
        • MIDServerFinder - Global
        • MIDServerManage - Global
        • MIDServerSelector - Global
        • MLPredictor - Global (deprecated)
        • MLSolution - Global
        • MLSolutionFactory - Global
        • MLSolutionResult - Global (deprecated)
        • MLSolutionUtil - Global
        • MobileDeepLinkGenerator - Global (deprecated)
        • MonitorMIDServer - Global
        • NameValuePairs - Global
        • NetwareHandler - Global
        • Notify - Global
        • NotifyScoped - Scoped
        • NotifyAction - Global
        • NotifyConferenceUtil - Scoped, Global
        • NotifyJsTelephonyDriver - Global
        • NotifyNow (Legacy) - Global
        • NotifyPhoneNumber - Global
        • NotifyPhoneNumber - Scoped
        • NotifySMS - Global
        • NotifyUtil - Global
        • NumberFormatter - Scoped, Global
        • OAuthUtil - Global
        • OCRosterSpanApprovalUtil - Global
        • OCRotation - Global
        • OCRotationV2 - Global
        • OCRotaICalendarSNC - Global
        • OCRotaICalendar - Global
        • OCRotaMember - Global
        • OCSeriesEventGenerator - Global
        • OCTimer - Global
        • OnCallContactPreferenceUtil - Global
        • OnCallContactPrefTemplate - Global
        • OnCallEscalationTemplateSNC - Global
        • OnCallRotation - Global
        • OpenMessageBusEventPublisherOOB - Scoped
        • Optional - Scoped, Global
        • OrderGuide - Scoped
        • OrderUtil - Scoped
        • PADomainUtils - Global
        • Paragraph - Scoped, Global
        • PAScorecard - Scoped
        • PASnapshot - Scoped
        • PDAutomationProvider - Scoped, Global
        • PDFGenerationAPI - Scoped, Global
        • PdfMergeSignRequestor - Scoped, Global
        • PdfPage - Scoped, Global
        • PersonalAuthAPI - Scoped
        • PlaybookExperience - Scoped
        • PolarisUI - Scoped
        • PredictabilityEstimate - Global
        • PredictabilityEstimateStore - Global
        • PredictabilityEstimateVersion - Global
        • PreferenceDestination - Scoped, Global
        • Preferences - Scoped, Global
        • ProactiveTriggerAPI - Scoped
        • ProbeHandlerCim - Global
        • ProbeHandlerMulti - Global
        • ProbeHandlerSNMP - Global
        • ProbeHandlerWMI - Global
        • ProcessMiningForExternalData - Scoped, Global
        • ProcessMiningIntegrationAPI - Scoped
        • Producer - Scoped (deprecated)
        • ProducerV2 - Scoped
        • ProductInstance - Scoped, Global
        • PSBScratchpadUtil - Scoped
        • Queue - Global
        • Queue - Scoped
        • QuickRanges - Global
        • RecordToHTML - Global
        • RegressionSolution - Global
        • RegressionSolutionStore - Global
        • RegressionSolutionVersion - Global
        • RemedialActionEngine - Scoped
        • RenderProperties - Global
        • RenderProperties - Scoped
        • ReportCiStatusOutputJS - Scoped
        • RequestAuthAPI - Scoped
        • ResponseTemplate - Scoped, Global
        • RESTAPIRequest - Scoped, Global
        • RESTAPIRequestBody - Scoped, Global
        • RESTAPIResponse - Scoped, Global
        • RESTAPIResponseStream - Scoped, Global
        • RESTMessageV2 - Scoped, Global
        • RESTResponseV2 - Scoped, Global
        • RoundingInterval - Global
        • RTETransformer - Scoped
        • sb - Scoped, Global
        • SCIM2Client - Scoped
        • SCIM2ClientUtil - Scoped
        • ScopedCacheManager - Scoped
        • ScriptableDataStream - Scoped, Global
        • ScriptableFlowRunner - Scoped
        • ScriptableFlowRunnerResult - Scoped
        • ScriptableUriMatcher - Scoped, Global
        • SentimentAnalyser - Scoped
        • SerialNumberManager - Global
        • ServiceRegistryQuery - Global
        • ShazzamLaunch - Global
        • ShazzamResult - Global
        • ShazzamScanner - Global
        • SimilaritySolution - Global
        • SimilaritySolutionStore - Global
        • SimilaritySolutionVersion - Global
        • SkillDeterminationUtils - Scoped
        • SLARepair - Global
        • SLPServiceRegistryQuery - Global
        • SMSPreferenceHandlerSNC - Scoped, Global
        • SNEventSenderProvider - Global
        • SNMPGatherDocParts - Global
        • SNMPNetworkInterfaces - Global
        • SNMPResponse - Global
        • SOAPMessageV2 - Scoped, Global
        • SOAPResponseV2 - Scoped, Global
        • SPScriptedFacet - Scoped
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HomeYokohama API ReferenceAPI implementation and referenceAPI implementationWeb servicesAdditional integration resourcesCreate data sources from other apps using ODBC driverTest the ODBC driverODBC troubleshootingCurrent page
Table of Contents

ODBC troubleshooting

  •  
    • Yokohama
    • Xanadu
    • Washington DC
    • Vancouver
  • UpdatedJan 30, 2025
  • 1 minute read
    • Yokohama
    • API implementation

Review these troubleshooting resources to resolve issues with the ODBC driver.

For troubleshooting information, see the Knowledge Base articles troubleshooting ODBC driver issues and troubleshooting common ODBC error messages.

Related Content
  • Getting started with ODBC

    Before installing the ODBC driver, view the video on this page, create an ODBC user account, assign the odbc role, and define an ACL rule for the odbc role.

  • Create an ODBC user account and assign the odbc role

    The ODBC driver communicates with your ServiceNow instance as a specific user. Create an ODBC user account and assign the odbc role to enable the user to communicate via ODBC.

  • Define an ACL rule for the odbc role

    Define an ACL rule for the odbc role to provide read access to the incident table. You can create other ACL rules for the odbc role to provide read access to other tables.

  • Configure the ODBC driver

    Configure the ODBC driver to connect to your ServiceNow instance.

  • Test the ODBC driver

    After configuring the ODBC driver, test that the driver can connect to the base instance as the ODBC user and can query data from a target table.

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