All other Rome fixes

The Rome release contains important problem fixes.

Rome was released on July 22, 2021.
  • Build date: 07-15-2021_1403
  • Build tag: glide-rome-06-23-2021__patch0-07-07-2021
Important: For more information about how to upgrade an instance, see ServiceNow upgrades.

For more information about the release cycle, see the ServiceNow Release Cycle.

Note: This version is being evaluated for use in FedRAMP authorized environments.

For a downloadable, sortable version of the fixed problems in this release, click here.

All other fixes

Problem category

Number

Short description

Activity Stream

PRB1476581

Long HTML content inside the 'code' tag causes performance issues with the 'See All Text' link

Activity Stream

PRB1483632

Concurrency issue with com.glide.activity.core.support. RW_TABLE_TYPE

Activity Stream

PRB1303383

The @mention pop-up does not provide enough info or fields to distinguish the intended user

Activity Stream

PRB1459031

A Japanese file name attached in the activity stream displays incorrectly

Activity Stream

PRB1480895

If a user in a glide_list field has a comma in their name, the @mention preload truncates the name at the comma

Activity Stream

PRB1414874

Activity Stream list item child elements are not grouped and labeled

Activity Stream

PRB1450067

The screen reader is not announcing the information after checking and unchecking the 'All' checkbox under the 'Filter Activity' list.

Activity Stream

PRB1450177

In the 'Renaming Form' section, when using IE11, not all the text recorded in the activity HTML fields is rendered correctly

Activity Stream

PRB1450617

While navigating in browse mode using the tab key, clicking the checkbox for a single list item in the 'Filter Activity' list toggles every checkbox on the page

Activity Stream

PRB1453142

Focus order is not logical for the 'Work notes' check box under the 'Show Activity Stream in a flyout Window' dialog

Activity Stream

PRB1474783

A truncated name would appear in the activity log when searching the same name a second time

Activity Stream

PRB1477370

'You have been mentioned' email notifications point to incomplete record URL's

Activity Stream

PRB1479513

Clicking Show one journal field in UI16 deletes the text of a mandatory journal field

Activity Stream

PRB1479870

Alt attributes are missing from images in the 'Show activity stream' window

Activity Stream

PRB1480217

Keyboard focus does not highlight the 'Images' links in the 'Show activity stream' flyout window while navigating with the tab key

Activity Stream

PRB1482546

NVDA and JAWS narrate unnecessary dialog information once the 'Filter' control is expanded in the 'Notes' tab

Activity Stream

PRB1488132

The Post button on a dot-walked journal field does not work properly

Activity Stream

PRB1488538

Activity Stream does not appear when accessing a parent from a child record

Activity Stream

PRB1503660

The activity stream for incidents in the workspace view does not honor special characters for reference field values

Advanced Work Assignment

PRB1500556

AWA skill-based routing auto-assigns to agents with inactive skills

Advanced Work Assignment

PRB1482566

A duplicate work item is created then canceled when a chat work item is canceled after exceeding the queue max wait time

Agent Chat

PRB1485349

The chat is not rendered on screen if the action of zooming in and out is performed on an iOS device

Agent Chat

PRB1480461

Agents cannot see the requester chat messages without reloading the page in a domain separated chat API 1.0.0 environment

Agent Chat

PRB1478277

Agent chat GraphQL calls shouldn't be made when agent chat is not installed

Agent Chat

PRB1491801

The incorrect agent can cancel a chat transfer

Agent Chat

PRB1472572

The agent name in the header gets truncated when 'Show agent name in chat header' is enabled

Agent Chat

PRB1476716

Users see duplicate images and incidents when they upload an image or create an incident in the Agent Chat window

Agent Chat

PRB1486025

Client does not recognize that the message has already been received and still sends alerts

Agent Chat

PRB1452037

When transferring between queues, the 'Initial agent response' message for the second agent is not from their own queue (the receiving queue)

Agent Chat

PRB1488148

Text is deleted after an agent attaches a file in Agent Chat

Agent Workspace

PRB1452536

In Paris, the text color and background color are missing on the HTML toolbar in 'Compose Email' for Agent Workspace

Agent Workspace

PRB1451449

The Table Date field is not prioritized over the catalog variable in the client script g_form APIs

Agent Workspace

PRB1458586

Putting any value on Decimal or Integer field throws an error in the console and does not save the value

Agent Workspace

PRB1458728

Disabled custom content root elements are still rendered in classic Agent Workspace

Agent Workspace

PRB1472356

Dragging and dropping emails from Microsoft Outlook to Agent Workspace deletes the email in Outlook

Agent Workspace

PRB1339820

The dependent choice list doesn't work correctly in Agent Workspace if the depended-on field is a dot-walked field

Agent Workspace

PRB1502221

WebRTC from OpenFrame in Agent Workspace does not request browser media resources

Agent Workspace

PRB1491205

The workspace form header UI actions cover the title

Agent Workspace

PRB1371117

The catalog variable handler should be able to control mandatory conditions on hierarchical non-interactive variables and checkbox containers

Agent Workspace

PRB1429582

Dependent fields do not work as expected in Agent Workspace when using a client script that includes g_form.clearOptions

Agent Workspace

PRB1431870

The 'Template Applied' message text is not aligned within the box when the value in the Template field has a certain number of characters without a space

Agent Workspace

PRB1443212

Templates are not applied on a field that is dependent on another dependent field

Agent Workspace

PRB1453355

On the Agent Workspace active SLA ribbon component, the visual indicator image is missing for non-breached SLAs if the system locale is 'de.DE'

Agent Workspace

PRB1456585

Phone number (E164) formatting in Agent Workspace is not behaving as expected

Agent Workspace

PRB1458759

Duplicated email address in CC appears in the 'Composed Email Action' in Agent Workspace

Agent Workspace

PRB1474859

Date fields are not audited correctly in Workspace Activity Stream

Agent Workspace

PRB1474922

Unable to get sys_id of parent record by server script of the related list action

Agent Workspace

PRB1477119

Add Message doesn't work in Agent Workspace list view

Agent Workspace

PRB1481702

The client script is not executed on Agent Workspace in a domain separated instance if the glide.sys.domain.use_record _domain_for_client_scripts system property is set to true

Agent Workspace

PRB1483461

Fast typing while @mentioning returns more results than expected in workspace

Agent Workspace

PRB1487662

Click 2 dial event doesn't have country code

Agent Workspace

PRB1488356

Insert quick message does not work as expected and while sending an email and it throws the error 'There is no subject or message yet'

Agent Workspace

PRB1408424

Search in the configuration bar uses field names instead of labels

Agent Workspace

PRB1410185

A UI policy with 'javascript:gs.getProperty' in the condition does not work in Agent Workspace

Agent Workspace

PRB1439746

The dot-walked field 'Opened for.Business Phone' cannot be saved on Agent Workspace if the field is placed above the Opened for field on the workspace form

Agent Workspace

PRB1443624

An improper heading level is defined for the 'Compose' and 'Activity' headings under Activity Stream

Agent Workspace

PRB1444558

The 'End chat' dialog box shows when an unsaved sub-tab underneath an open chat interaction is closed

Agent Workspace

PRB1453131

Agent availability for different channels does not appear to affect availability in the 'Agent Presence & Capacity' module

Agent Workspace

PRB1455782

'Group by' on reference fields containing empty values auto-expands the first group

Agent Workspace

PRB1457504

The 'Refreshing Email' related list in AWS removes posted comments and work notes

Agent Workspace

PRB1459256

Text in the 'Create Article' modal window is not translated into Japanese

Agent Workspace

PRB1472626

JAWS does not indicate the number of toolbar items when the focus is on the Workspace toolbar

Agent Workspace

PRB1473320

Email client 'From' list is truncated when using the email client 'From' address

Agent Workspace

PRB1473411

Accessibility users are unable to understand the menu because it doesn't have a name

Agent Workspace

PRB1473607

VoiceOver is announcing an invalid name for heading level 1

Agent Workspace

PRB1474430

Navigating within the knowledge articles is not working as expected in Agent Workspace

Agent Workspace

PRB1474588

Lists are not loading in certain instances

Agent Workspace

PRB1475149

When copying the URL of a list and opening it in a new tab in Agent Workspace, the Save As button does not show up

Agent Workspace

PRB1475975

'Close' is not exposed as a menu item

Agent Workspace

PRB1478043

The agent assist 'timeago' component shows the incorrect date

Agent Workspace

PRB1478705

In HR Agent Workspace, secondary navigation does not have an accessible name

Agent Workspace

PRB1479029

In Japanese language mode, sections created with a Japanese name are not collapsible in the Agent Workspace

Agent Workspace

PRB1481115

Data lookup rule is not working correctly in Agent Workspace when write ACLs have current.isNewRecord();

Agent Workspace

PRB1481619

The ribbon does not load completely and shows an error when the case form is opened through the task URL via a report in Agent Workspace

Agent Workspace

PRB1491684

The 'Workspace view' rule does not work on new cases after upgrading to Quebec

Agent Workspace

PRB1483555

The g_form.clearValue method does not work while clearing the display value intermittently when the onChange client script is on the field

Agent Workspace

PRB1483872

Date picker is not selecting the correct date and time when glide.sys.time_format is set to 'HH:mm z' in a workspace

Agent Workspace

PRB1484909

Issues with focus and keyboard navigation

Agent Workspace

PRB1484971

Send and received emails are not visible in Agent Workspace although they are visible in the native UI

Agent Workspace

PRB1485320

Inconsistent behavior for preview pop-ups in Agent Workspace

Agent Workspace

PRB1486575

An Agent Workspace related list action that performs list edits in a task extended table changes fields in the parent table

Agent Workspace

PRB1488754

The auto-complete list is not sorted in Agent Workspace, even if ref_ac_order_by is set up in the dictionary

Agent Workspace

PRB1498253

Using a 'Group By' filter with a global 'OR' condition displays content incorrectly

Agent Workspace

PRB1502924

The g_modal.confirm function is not working as expected in Quebec

Agent Workspace for ITSM

PRB1337726

The trend_recommendation translated_text field is missing the required dictionary attribute and causes translation not to be captured by update sets

Agile Development

PRB1445351

Creating a defect with the state set to 'Close Complete' causes the 'Percent Complete' value to be calculated incorrectly

Agile Development

PRB1454211

The Move to Top UI action works differently between 'Agile Backlog/SAFe backlog' and 'Agile Sprint planning'

Agile Development

PRB1481710

After activating PPM Standard, project_manager role contains scrum_user and scrum_admin, but both scrum roles do not exist in sys_user_role

Agile Development

PRB1484533

Some scrum tasks do not display in sprint tracking

Agile Development

PRB1485023

Agile Board does not group stories under epics properly when there is a new query (using the Add "OR" Clause button) on the personal backlog

AI Search Glide

PRB1499841

Large syslog table AIS log messages load slowly without a date constraint

Application Installation Engine

PRB1350657

When updating a scoped application, the instance stays in the global scope even though an application scope is selected

Application Navigator & Banner Frame

PRB1483643

When navigating using heading shortcut key 'H' and down arrow key, NVDA is not narrating the heading role for the title text in the GlideOverlay dialog

Application Navigator & Banner Frame

PRB1443646

Entering a malformed value for the property glide.ui.concourse. onmessage_enforce_same_origin_wh itelist causes the instance to be inaccessible

Application Navigator & Banner Frame

PRB1447853

Role information is not announced by the screen readers for the 'Warning' dialog

Application Navigator & Banner Frame

PRB1449845

The screen reader does not announce any information after removing a favorite

Application Navigator & Banner Frame

PRB1449981

In cursor mode, JAWS focus does not move the 'All application, Favorites and Your History' tab items in the left pane

Application Navigator & Banner Frame

PRB1453143

The Clear button does not work after typing in the Filter Navigator edit field

Application Navigator & Banner Frame

PRB1460384

Transaction cancellation messages in UI16 are not translated

Application Navigator & Banner Frame

PRB1484494

In high contrast black and white modes, the browser link in the response time statistics page looks like a normal text while navigating using the keyboard tab key

Application Portfolio Management (APM)

PRB1492652

Unable to edit and uncheck a mandatory check box on a dictionary entry of the Application category field on the business application table (cmdb_ci_business_app-application_category)

Application Portfolio Management (APM)

PRB1487208

In APM, the target maximum and target minimum are taken only if they are higher and lower respectively than the cumulative data users receive

Application Portfolio Management (APM)

PRB1493011

Submitting a request for 'Register a Business Application' throws an onSubmit script error message

Appointment Booking

PRB1478097

When rescheduling appointments, fully booked appointment slots are available for users to select when rescheduling

Appointment Booking

PRB1479818

Appointment slot for '00:30-01:00' is displayed as '24:30-01:00' only on Chrome

Appointment Booking

PRB1503005

The Availability table field is not auto-populated

Approvals

PRB1484935

Approvals unexpectedly become no longer required due to current.sys_id passing a null value and there is no validation to prevent it from throwing thousands of sysapproval_approver records to 'No Longer Required' unexpectedly

Approvals

PRB1424124

The Approval user field is not updating with the name of the approver on the group approvals table

Approvals

PRB1457941

The URI in a notification does not show approval summary for users with approver_user role

Approvals

PRB1478392

The Approval History field is not updating when approvals are managed by approval engines

Archiving

PRB1475575

In Paris, sys_class_name does not populate in archived task records and impacts global search results

Archiving

PRB1483775

Archive job fails on a null pointer exception with rules where the table no longer exists

Assessments

PRB1453135

Screen readers do not announce 'Right' or 'Wrong' states of the A, B, and C buttons, that are present with 'Correct answer'

Assessments

PRB1456895

When the portal theme is 'La Jolla', the ticket number font color is not clear on the 'Take survey' page in Service Portal

Asset Management

PRB1484695

Description on the removal candidate does not populate the software title in front of the 'installed on the device' text

Audit History

PRB1476306

The user does not have the rights necessary to access a history set

Authentication

PRB1457051

LDAP authentication does not work after upgrading to Paris

Authentication

PRB1403080

Unable to log in using the SSO plugin related to a deprecated and outdated OpenID SSO plugin

Authentication

PRB1450654

The password policy property glide.enable.password_policy is created via a fix job with a string value, rather than a Boolean value by default

Authentication

PRB1451510

Excessive log entries getting generated by 'ESignatureUtils'

Authentication

PRB1472386

When a SAML SSO user provisions a column created in the staging table of the identity provider record, the value is not being set

Authentication

PRB1479176

The 'Create an OAuth API endpoint for external clients' OAuth token fails to generate when the Client Authentication field is set to 'Send as Basic Auth header'

Authentication - Local DB Login

PRB1476955

The user 'change password' flow allows the same password to be entered in the Current Password and New Password fields

Authentication - SSO

PRB1454377

MultifactorAuthUtil.java triggers an error for internal auditing changes

Authentication - SSO

PRB1452780

the 'Import OpenID Connect Well Known' configuration does not use the proxy settings in the instance

Authentication - SSO

PRB1483414

The SSO OIDC user info claim token encodes incorrectly when accented characters are present

Authorization/Legacy ACLs

PRB1477908

The Configure Security field creates an ACL with a null name

Authorization/Legacy ACLs

PRB1434974

A read-type ACL is created with only one role listed when the com.glide.security.strict_read_roles property is enabled

Authorization/Legacy ACLs

PRB1440702

Users without an admin role can't see the managed document in campaign on the 'To-Do' menu on the ESC portal

Authorization/Legacy ACLs

PRB1454493

ITIL users can create user groups

Authorization/Legacy ACLs

PRB1460648

ACL unexpectedly authorizes deletion of attachments

Authorization/Legacy ACLs

PRB1473227

Installing the 'Human Resources Scoped App: Lifecycle Events' plugin captures records in an active update set

Authorization/Legacy ACLs

PRB1473991

In the database view, scripted-read ACLs do not pass the correct record to the field-level ACLs on the physical table

Automated Test Framework

PRB1492031

The truncated sys_scope name causes a skipped error on the upgrade when sys_ui_message is changed

Automated Test Framework

PRB1476838

The wait mechanism fails to wait when the user clicks a link-type catalog item on the SC Category page

Automated Test Framework

PRB1457849

Missing the 'serializer=com.glide.vars.VariableValueXMLSerializer' attribute for the sys_dictionary_sys_atf_test_parameters dictionary

Automated Test Framework

PRB1499240

Updating an ATF test that is included in a test suite with a filter condition can leave behind orphaned sys_metadata records

Automated Test Framework

PRB1454557

ATF screenshot incorrectly captures a blank modal

Automated Test Framework

PRB1458763

Parameterized tests in a suite leave the test step results in the 'Pending' state when run in parallel with another suite of parameterized tests

Automated Test Framework

PRB1462683

'Error during unimpersonation! Any further action will be done as user: xxxxxxxxxxx' error appears during test run

Automated Test Framework

PRB1476014

The ATF test step 'Assert Text on Page (Custom UI)' cannot find text in the work notes containing embedded HTML

Automated Test Framework

PRB1450902

The test step description displays labels from the parent table instead of the child table

Automated Test Framework

PRB1455851

Date/time fields do not accept GEM values

Automated Test Framework

PRB1477469

When base test is updated, a notification message displays stating that changes have been made from batched update sets

Automated Test Framework

PRB1499874

ATF.User@now.com references an unrelated domain

AWA: Routing and Assignment

PRB1504014

'Filter_by_skill_capacity' excludes work items due to over-assignment

Benchmarks Application

PRB1472762

There is a read-only policy for certain interactive filters

Change Management

PRB1497330

Portuguese translation does not translate the answer from sys_wizard_answer for the change_request interceptor

Change Management

PRB1456160

The change approval policy evaluates to 'Approved' even if one of the approvers rejects it

Change Management

PRB1482765

The risk condition advanced condition answer variable is not populated with the result of the script evaluation if the answer is not on the last line

Change Management

PRB1492221

After upgrading from Quebec, the automatic numbering for change requests skips

Change Management

PRB1497963

The Submit button on a change request does not redirect to the change request list as expected

Change Management

PRB1474738

If there are slow network issues, the CAB agenda item's state is set to 'No Decision' even when it's approved

Change Management

PRB1489176

Overriding the workflow names when using the ChangeRequest API does not work

Change Management

PRB1438099

Caret characters (^) are duplicated in read-only fields when creating a change using a standard change template

Change Management

PRB1451534

Clicking a saved URL of an inactive standard change template creates records on the platform

Change Management

PRB1452001

When a glide window or modal opens for a table containing longer column labels, the pagination is shifted to a second line which causes the 'Show/Hide filter' element to misalign or not be visible

Change Management

PRB1455458

Refresh impacted services runs slowly when change.refresh_impacted.include_affected_cis is set to false

Change Management

PRB1455646

If approvals are deleted, the workflow stalls

Change Management

PRB1462839

'Add/remove multiple' on list fields is opening a new window instead of slush bucket

Change Management

PRB1477159

Base instance change management reports do not contain the public role, even when is_publishes is set to true

Change Management

PRB1481073

Change success score does not match the metric if there are related changes from 31 days ago

Change Management

PRB1481323

Blackout schedules with an excluded child schedule do not show in the conflict calendar on a change request

Change Management

PRB1482302

When submitting a change request, users observe the message 'ReferenceError: "ChangeRequestStateHandler" is not defined when "com.snc.change_management.state_model" plugin is inactive'

Change Management

PRB1486241

The scheduling assistant for conflicts detection is not translating

Change Management

PRB1487885

Starting in Paris, base instance scripts including 'ChangeCollisionHelper' throw the error 'Invalid JOIN string: task.sys_id=task_ci.task: no thrown error' in 'getAffectedCisByChangeId()'

Change Management

PRB1489034

Preview configuration item pop-up says 'Record not found' for certain CIs when the system property glide.ui.reference. readonly.clickthrough is set to true

Change Management

PRB1489147

Normal change interceptor text includes the word 'more' twice

Change Management

PRB1503977

The 'Cancel Change' dialog is briefly shown again after submission

Change Management Risk Assessment

PRB1473575

In Paris, calculate risk details displays empty pop-up and opens a modal window where users can see part of the code instead of values

Change Management Risk Assessment

PRB1478179

The 'No Matching Risk conditions' message and 'Risk Details' UI pop-up model window show incorrect details when the risk on the form is high and (Risk Conditions (when Risk is Leave alone) + Risk Assessments match (For Low))

Change Management Risk Assessment

PRB1499754

The change risk assessment is not updating results if the table is an extension of a change request and the change risk assessment is related to the table extension

Cloud Provisioning and Governance (CMP)

PRB1405872

The AWS and Azure deletion event does not set the state and status properly

Cloud Provisioning and Governance (CMP)

PRB1455140

The 'Invoke CMP Orchestration' business rule triggers slow and expensive queries against sn_capi_route_status

Cloud Provisioning and Governance (CMP)

PRB1489532

Duplicate field names when using custom response mapping

Cloud Provisioning and Governance (CMP)

PRB1382674

Schedule profile and business hour scheduling do not work for certain Google Deployment Manager (GDM) template catalog templates

Cloud Provisioning and Governance (CMP)

PRB1432473

A CloudAjax generated join impeding gateway sharding for sys_audit

Cloud Provisioning and Governance (CMP)

PRB1473196

Deprovisioning the Azure stack doesn't deprovision all resources in CMP, even though the resources have been removed in Azure

Cloud Provisioning and Governance (CMP)

PRB1474404

Cloud Load Balancer CI is not marked as 'Terminated' by CMP deprovisioning due to a base instance reconciliation rule on cmdb_ci_cloud_load_balancer with a 'ServiceWatch' data source

Cloud Provisioning and Governance (CMP)

PRB1487109

The CPG deprovision operation is affected due to an aggressive data flush from order table

Cloud Provisioning and Governance (CMP)

PRB1446320

Users observe a 'GlideRecord.addQuery() - invalid table name: sn_cmp_ca_assc_datacenter' message when updating a record with status = retired in cmdb_ci_logical_datacenter and com.snc.cloud.mgmt is not installed

Cloud Provisioning and Governance (CMP)

PRB1456680

Even though auto-scaling groups (ListScalingGroups) discovery is disabled by default, users get a server array as part of ListNodes and added with a non-unique object ID

Cloud Provisioning and Governance (CMP)

PRB1463046

The 'Cascade Update LDCs Resource State' base instance business rule is not updating availability zones (cmdb_ci_availability_zone)

Cloud Provisioning and Governance (CMP)

PRB1480606

ARM template deployment failure where param type is 'object'

Cloud Provisioning and Governance (CMP)

PRB1484399

No longer able to see 'Request Canceled' in the stage list in the requested item table in reports

Cloud Provisioning and Governance (CMP)

PRB1484859

AWS does not let bulk query of tags on a load balancer with more than 20 LBs during discovery, causing CAPI discovery to trigger the back off algorithm

Cloud Provisioning and Governance (CMP)

PRB1485530

The New UI action on the rules related list is not visible if the related lists are loaded on demand

Cloud Provisioning and Governance (CMP)

PRB1485817

The webhook URL of Azure alert configuration does not support credentials

Cloud Provisioning and Governance (CMP)

PRB1488802

Slow query causes performance issues as part of table cleaner job for the sn_cmp_order_step_status table

Condition Builder

PRB1369507

The date picker shows the previous day in Report New UI if it is a certain date in the AU DST timezone

Condition Builder

PRB1428172

Inconsistent operators and value lists in the condition builder sandbox vs the demo page

Condition Builder

PRB1458017

The list V2 filter and trend operator condition do not translate correctly when switching languages and they show incorrect results

Condition Builder

PRB1421787

Keyboard focus loss is observed in the page after deleting an existing filter condition present below the Software Model Results button

Condition Builder

PRB1442937

Can't dot-walk reference fields in the condition builder

Condition Builder

PRB1453344

Conditions in the new and old reporting UI do not match

Condition Builder

PRB1455593

In browse mode, screen reader is announcing incorrect role for Choose field control

Condition Builder

PRB1484437

Screen reader focus moves multiple times to the 'Choose Filed' combo box in the 'Edit Member' dialog while navigating using the down arrow key

Condition Builder

PRB1450642

The Incorrect role is defined for dates in the 'Calendar' dialog

Condition Builder

PRB1456577

On the report condition builder (all v3 condition builder), the list label is truncated after 30 characters

Condition Builder

PRB1460026

Angular reference lookup does not match non-English language words, and queries only on English

Condition Builder

PRB1460447

List filters have incorrect instructions for keyboard use

Condition Builder

PRB1478593

Screen readers are not narrating the visual label for the Or button present after invoking the Show/hide filter button, while navigating using the form mode 'F' and the down arrow 'K'

Condition Builder

PRB1482794

When using keyboard focus, a disabled OR button in the condition builder doesn't tell screen readers which control is disabled

Condition Builder

PRB1484049

ARIA input fields do not have an accessible name for each list item present in the first combo box

Condition Builder

PRB1489569

A tinyURL is not generated for a filter condition link

Configuration Management Database (CMDB)

PRB1475512

When changing the base instance table label, and the query runs with the changed tables label, an unexpected result appears

Configuration Management Database (CMDB)

PRB1445455

The sync ops status for the CMDB CI business rule runs after an insert or update with a current.update(), causing a recursion

Configuration Management Database (CMDB)

PRB1454912

Orphan relationships cause the rel formatter to return to 500

Configuration Management Database (CMDB)

PRB1488180

Users observe a cascade delete of a CI via the alm_asset table

Configuration Management Database (CMDB)

PRB1436634

Deduplication tasks fail with a 'Operation against file "change_request" was aborted by Business Rule' message in Paris

Configuration Management Database (CMDB)

PRB1485346

Limits the number of queries issued to verify if CI exists when processing partial payloads

Configuration Management Database (CMDB)

PRB1492710

A payload with a large number of lookup items causes excessive memory usage in Enhanced IRE

Configuration Management Database (CMDB)

PRB811532

Refresh does not work for CMDB dashboard

Configuration Management Database (CMDB)

PRB1443724

IRE is logging errors, even after remediating duplicates during sanitization

Configuration Management Database (CMDB)

PRB1454541

After remediation of the de-duplication task, the CI record on the Configuration Item field and the affected CI related list for change record are updated

Configuration Management Database (CMDB)

PRB1455705

Small number of cmdb_baseline records causes long delay when expanding certain filters like Discovery > Discovery Logs or ECC > Queue

Configuration Management Database (CMDB)

PRB1459856

When creating reconciliation rules from a CI class manager, the discovery_source field of the rule will match the label of the discovery source instead of the value

Configuration Management Database (CMDB)

PRB1406645

The CI history timeline does not display the changes properly for non-admin users

Configuration Management Database (CMDB)

PRB1424584

CMDB health check should have a routing category for large users

Configuration Management Database (CMDB)

PRB1438851

The identification rule can not be replaced on cmdb_ci_hyper_v_cluster

Configuration Management Database (CMDB)

PRB1444598

When an orphan task is closed, a new one does not open for the same CI even if the CI matches the orphan rule conditions

Configuration Management Database (CMDB)

PRB1451801

CMDB managers with the itil_admin role are unable access CI Lifecycle Management with the error 'Security constraints prevent access to requested page'

Configuration Management Database (CMDB)

PRB1452345

The 'CIUtils _addParentServices()' method does not perform validation for passing 'undefined' as a parameter

Configuration Management Database (CMDB)

PRB1453299

Deleted relationship types should reappear upon com.snc.cmdb plugin repair

Configuration Management Database (CMDB)

PRB1454018

Setting the value for the glide.bsm.max_levels property does not set the default level as expected

Configuration Management Database (CMDB)

PRB1454690

Hover text on dependency map indicators is not displayed in certain browsers

Configuration Management Database (CMDB)

PRB1455312

Unable to see the Relationship field in the relationship editor and unable to receive the filter results

Configuration Management Database (CMDB)

PRB1457966

The entry point does not display when creating a top-down service with an HTTP endpoint type

Configuration Management Database (CMDB)

PRB1458537

Users should not be able to create reconciliation rules and mappings from cmdb_reconciliation tables, only from the CI class manager

Configuration Management Database (CMDB)

PRB1458878

The current filter in the CI relationship formatter for a change request containing 'Work End Date' is empty, which causes unexpected results with canceled changes

Configuration Management Database (CMDB)

PRB1472290

The IRE hybrid identifier entry does not work

Configuration Management Database (CMDB)

PRB1472903

Transform maps using the 'CMDBTransformUtil' API that have field mapping entries for child tables are excluded during transformation

Configuration Management Database (CMDB)

PRB1474827

On the label value for English under sys_db_object records for the cmdb_ci_service_auto and cmdb_ci_service_discovered tables, plural is incorrect

Configuration Management Database (CMDB)

PRB1475552

In the business application, the 'Retired' operational status value does not properly sync with install_status

Configuration Management Database (CMDB)

PRB1477475

The ATF test in the 'CMDB REL FORMATTER: Relationship Formatter' suite needs to update its script to match a GET POST change in the REST API

Configuration Management Database (CMDB)

PRB1477877

Query results tables created by the CMDB query builder feature are counted as custom tables, when they should not be

Configuration Management Database (CMDB)

PRB1478979

The 'Sync Ops Status for CMDB CI' business rule does not sync between the hardware status and the operational status in Japanese

Configuration Management Database (CMDB)

PRB1484296

The glide.relationship.threshold.individual system property doesn't work as expected

Configuration Management Database (CMDB)

PRB1484703

The CMDB orphan job does not process any data due to a missing 'where' clause

Configuration Management Database (CMDB)

PRB1484847

When a user attempts to update the failure threshold in the 'Staleness' metric of CMDB Health, the new value is changed and truncated

Configuration Management Database (CMDB)

PRB1486402

Incorrect grouping by CI Class for the CI relationship in the ribbon on Agent Workspace

Configuration Management Database (CMDB)

PRB1487922

Updating an application service and adding three manual CI's produces the error message 'A problem occurred during service update.'

Configuration Management Database (CMDB)

PRB1498483

The APM business rule on cmdb_ci_business_capability should check if the APM plugin is active

Configuration Management Database (CMDB)

PRB1499875

The 'Last Discovered' value is updated for payloads with the source_recency_timestamp that are not newer than the last scan table on the sys_object_source table

Connect Chat

PRB1495709

The chat profile name is not shown correctly in the chat window

Connect Chat

PRB1498710

For on-premises instances, when a link is posted to the chat, it displays as plain text when it should display as a hyperlink

Connect Chat

PRB1458701

Users are locked out from Connect Chat when agents close the transferred connect support chat from the connect standalone interface

Connect Chat

PRB1472584

Improper NVDA announcement and focus does not move to the Close new conversation button or the 'You are creating a new conversation' text after 'Add user edit field' in the 'Create new conversation' page

Connect Chat

PRB1473999

The visual focus indicator is not visible for the Message type button

Connect Chat

PRB1479078

Keyboard focus is unnecessarily moving to the 'Profile' text in the members panel while navigating using the keyboard Tab key

Connect Chat

PRB1480212

Keyboard focus moves to the disabled Attachment button in the 'Open Connect Mini' chat window while navigating using the keyboard

Connect Chat

PRB1481193

Links do not have discernible text for the Add user button in Connect Chat

Connect Chat

PRB1450269

While transferring a Connect Chat conversation, inactive users can be selected

Connect Chat

PRB1460056

When using Connect Chat on a mobile browser, trying to scroll with a finger can unintentionally copy the ticket card in the chat

Connect Chat

PRB1460422

The luminosity ratio for certain text fails to meet the minimum luminosity ratio of 4.5:1

Connect Chat

PRB1460437

The visual focus indicator is not visible for the Close button beside the Search users edit field while navigating using the keyboard tab key

Connect Chat

PRB1460735

NVDA does not narrate the 'Confirm attachment' dialog name when the dialog is displayed while navigating using the down arrow key

Connect Chat

PRB1460752

NVDA does not narrate the role and narrates the incorrect name for the Open record button

Connect Chat

PRB1460769

NVDA does not narrate the name for the Clear search button in the members panel while navigating using the down arrow and the 'B' shortcut key

Connect Chat

PRB1472627

Keyboard focus loss after adding the users to the 'Members' list while navigating using the keyboard tab key

Connect Chat

PRB1473343

NVDA narrates an inappropriate role as the link for the Close button in the 'New conversation' dialog while navigating with the down arrow key and the link shortcut key

Connect Chat

PRB1475667

Unable to configure fields on a record card in Connect Chat using connect view

Connect Chat

PRB1476972

Connect mini ensures that elements with ARIA roles have all required ARIA attributes

Connect Chat

PRB1477597

The base instance activity stream @mention email notification is not translated

Connect Chat

PRB1478947

NVDA does not narrate the state (collapsed/expanded) information for the 'Message type' menu

Connect Chat

PRB1479081

NVDA does not narrate the 'Main' and 'Left navigation' landmarks information while navigating using the landmark shortcut key

Connect Chat

PRB1479083

Headings are not defined while navigating using the NVDA heading short cut key 'H'

Connect Chat

PRB1479626

The luminosity ratio for the search icon (1.2:1) in the 'Add members' panel fails to meet the minimum luminosity ratio of 3:1

Connect Chat

PRB1479639

NVDA does not narrate 'User added information to the group' in the 'Open connect mini' chat window while navigating using the down arrow key

Connect Chat

PRB1479644

NVDA focus does not move to the multiple controls in the 'Open connect mini' chat window while navigating using form mode 'F' or the down arrow key

Connect Chat

PRB1480213

NVDA narrates the incorrect name for the 'Download' link in the dialog while navigating using the link shortcut key 'K' or the down arrow key

Connect Chat

PRB1480851

Keyboard focus loss is observed on activating the comments

Connect Chat

PRB1480870

Screen readers like NVDA and JAWS do not narrate the changed following button information after invoking the Follow button while navigating using the down arrow key

Connect Chat

PRB1481207

List items do not have a 'ul' or 'ol' parent element without a role, or a role= 'list', in the 'Notification preference' panel

Connect Chat

PRB1481212

Required ARIA child roles are not present for the radio buttons present in the 'Notification preferences' panel

Connect Chat

PRB1481217

NVDA does not narrate the 'search or no search results' information for the Search users edit field when searching with valid or invalid criteria in the 'Members' panel

Connect Chat

PRB1481220

NVDA does not narrate the label mapped information for the Search users edit field in the 'Add members' panel while navigating using the forms mode 'F' and 'E' keys

Connect Chat

PRB1482929

The username is displayed in Connect Chat even if the username ACL AIS is disabled

Contextual Search

PRB1491265

Contextual search results are not cleared after the short description of an incident is cleared

Contextual Search

PRB1498146

The Agent Assist card 'More UI Actions' ellipsis disappears after selecting it when the current table extends a case table

Contextual Search

PRB1472571

The 'Related Search' combobox has no label

Contextual Search

PRB1452499

The view count does not increase for Knowledge articles when viewed from Service Portal via contextual search

Contextual Search

PRB1458164

The cxs_ui_config_base translated text fields may miss the attribute serializer = com.glide.script.TranslatedTextXMLSerializer on upgraded instances

Contextual Search

PRB1459654

NVDA does not narrate the descriptive table summary after entering valid data in the Related Search field while navigating using the table shortcut key

Contextual Search

PRB1460168

The 'Link to Problem' search action does not work on an Agent assist recommendation if the Problem Management Best Practice Madrid plugin is inactive

Contextual Search

PRB1461056

JAWS does not recognize the table after entering valid data in the Related Search field while navigating using the 'T' table shortcut key

Contextual Search

PRB1462693

Visual column headers are not implemented for the table after entering valid data in the Related Search field in the 'Incident New' record

Contextual Search

PRB1485090

JAWS does not narrate the state for the 'Related Search' combobox after invoking the Related Search Results button

Continual Improvement Management (CIM)

PRB1486894

Translation issue in the sn_cim_register UI action Submit for Re-Approval

Continual Improvement Management (CIM)

PRB1488865

The base instance client script incorrectly prompts the error 'Please ensure that the target review date is not in the past'

Continual Improvement Management (CIM)

PRB1502824

The target review date throws the error 'Please ensure that the target review date is not in the past' on the server side when the date is set in the future in the format dd/MM/yyyy

Contract Management

PRB1452178

When changing the locale to 'nl.NL' in the glide.system.locale property, changing the price in the payment amount of the contract form displays the total cost incorrectly

Core Platform

PRB1440983

The TinyURL (sys_tiny_url) Last Accessed field is not updated when a TinyURL is accessed

Core Platform

PRB1441317

Warnings like 'glide.quota.manager SYSTEM WARNING *** WARNING *** Evaluator: org.mozilla.javascript.EcmaError: "GlideAvatarFinder" is not defined.' are observed in the logs after flushing the cache

Core Platform

PRB1492384

The fix script 'fix_create_canonical_scheduled_jobs_version2.xml' should only run during plugin initialization

Core Platform

PRB1378923

Clearing the dot-walked reference field in a form creates a record in the table of the dot-walked field

Core Platform

PRB1442919

Unable to open a record due to too many sets in sys_history_line and the missing index sys_history_line

Core Platform

PRB1447986

Auto-complete does not work in Spanish

Core Platform

PRB1452717

When exporting a record that contains an emoji or transferring the record between update sets, the emoji is stripped from the XML

Core Platform

PRB1457533

Warning messages after attaching or removing an attachment using the paper clip icon for any record in Paris

Core Platform

PRB1478321

Activity stream cannot scale .bmp images in Paris and later

Core Platform

PRB1415380

When using the 'Image ZIP Upload' feature, a zip file with non-English characters in the file names produces an error and halts the import of the image files

Core Platform

PRB1472891

The schema parser gives a class cast exception when parsing arrays of primitive values

Core Platform

PRB1473048

Creation of a complex object fails in the Flow Designer script step when JSON files with certain properties are used

Core Platform

PRB1479009

The attachment file name displays as '???' when the file name contains Japanese characters

Core Platform

PRB1485259

In a Service Portal catalog item, attachment thumbnails are broken when using encryption

CSM Communities

PRB1454152

A JavaScript error bug appears in the community portal when a user logs in for the first time and accept the guidelines

CSM Communities

PRB1476787

The 'Subscribe' link on the community_topic_list page is broken when the Japanese language plugin is enabled

CSM Communities

PRB1477639

The event calendar is not showing complete event details

CSM Communities

PRB1477847

The timezone is not correctly calculated for daylight savings time

CSM Communities

PRB1480013

The forum question and accepted answer icon does not switch

CSM Communities

PRB1488719

User is unable to open the registration page in Page Designer

CSM Manager Workspace

PRB1458546

The agent and queue lists in the Manager Workspace are not configurable

Currency

PRB1487535

The Group by field does not show the correct currency symbol in the multi-pivot report

Customer Service Management

PRB1411534

Unable to edit the list control record for the 'Request' related list on a case record

Customer Service Management

PRB1481916

A user with the 'contributor' role cannot add a comment to a case

Customer Service Management

PRB1501426

The last character of the hint text in the search bar is partially cut off

Customer Service Management

PRB1491546

Users receive a 'Restrict Assets based on Contacts assigned to the assets no longer working' message when using CSM query rules

Customer Service Management

PRB1460774

Keyboard focus does not move to the Timeline begin and Timeline update buttons while navigating using the keyboard tab key

Customer Service Management

PRB1476888

NVDA is not narrating the 'Role' and 'Unavailable' information for the disabled Find Agents button present in the 'Incident New record' page while navigating using NVDA browse mode

Customer Service Management

PRB1487860

After a user changes their email address from a CSP or CRM and returns to the home menu, the 'Term and Conditions' page displays with an error message

Customer Service Management

PRB1453927

Base instance attributes on the customer_contact dictionary entry are incorrect

Customer Service Management

PRB1459051

When an account is cleared or changed in an interaction, the contact is not cleared

Customer Service Management

PRB1459619

The visual focus indicator is not visible on selected list items under the 'My Lists' heading

Customer Service Management

PRB1459628

Web Content Accessibility Guidelines (WCAG) 2.0 issues in CSM Portal

Customer Service Management

PRB1460726

Screen readers recognize rows and columns as separate tables in the 'Find Agents-Incident' dialog while navigating using the table shortcut key 'T'

Customer Service Management

PRB1460737

Screen readers do not narrate the role for the rank 1 menu buttons while navigating using table shortcut keys

Customer Service Management

PRB1500589

The sn_customerservice_manager role has flow_designer and action_designer access

Customer Service Management

PRB1472830

Missing translation of the constants for the Service Management Integrations application

Customer Service Management

PRB1474045

A blank Customer_Account record is created when removing the account_parent value from the customer account

Customer Service Management

PRB1476983

Visual focus indicator is not visible on the First, Previous, Next, and Last pagination buttons from the 'Suggested Team Members' table

Customer Service Management

PRB1477043

The NVDA screen reader does not narrate the role for the 'Warning Dialog' once the dialog displays when invoking the Close Case button

Customer Service Management

PRB1479087

When self-registering on the consumer portal with a smart phone, the user encounters an unresponsive page when verifying their account through email

Customer Service Management

PRB1479091

Screen readers do not narrate the role and descriptive information for the Timeline button when a user uses the down arrow

Customer Service Management

PRB1480874

Screen readers like NVDA and JAWS recognize two 'h1' headings in the 'Find Agents-Incident' dialog while navigating with the heading shortcut key 'H' or the down arrow key

Customer Service Management

PRB1480875

Screen readers do not narrate the 'No agents available' information instantly

Customer Service Management

PRB1480889

Screen readers like NVDA and JAWS do not narrate the label information for the 'Skip to row' pagination field after the table

Customer Service Management

PRB1480899

Screen readers do not narrate the name for the First, Previous, Next, and Last pagination buttons while navigating using form mode 'F' or the down arrow key

Customer Service Management

PRB1482683

The script includes 'OCSCriteriaTableScript', 'OCSConstants', and 'OCSUtils' are read-only, but should be allowed to be modified

Customer Service Management

PRB1483501

The sn_esm_agent role should not contain the template_editor_global role

Customer Service Management

PRB1487289

When submitting a self-registration request with the incorrect registration code, the error 'Invalid Registration Code' is thrown, which is incorrect

Customer Service Management

PRB1487296

Issue with the Lookup and Verify UI actions

Dashboards and Home Pages

PRB1444357

The 'User By Location' report gives an error for missing locations on the map

Dashboards and Home Pages

PRB1414436

Breakdown filters disappear from the widget when the dashboard is resized to the minimum width of a single-column view

Dashboards and Home Pages

PRB1440589

'Reset Filters' in the Performance Analytics dashboard does not clear previously added values

Dashboards and Home Pages

PRB1455164

From Orlando, the context menus to save a report as an image ('Save as PNG' and 'Save as JPEG') are displayed behind the data label in the dashboards

Dashboards and Home Pages

PRB1458766

Breakdown elements on a dashboard are not preserved correctly when loading the dashboard from the picker and the breakdown element selected is not in the first 100 elements fetched by the API

Dashboards and Home Pages

PRB1472484

Screen reader reads the dashboard layout in a confusing way

Dashboards and Home Pages

PRB1477944

The characters in the dashboard selection page are too small (8 dpx), when the minimum should be in 9-10 dpx

Dashboards and Home Pages

PRB1484082

On the HR case dashboard, users are unable to navigate menu items on Safari

Database Indexes

PRB1378827

Platform fails to create an index upon upgrade despite availability on the target table

Data Certification

PRB1477220

Data certification code has performance degradation when two columns have the same name aside from '_comments' suffix

Data Certification

PRB1486858

The Percent complete field does not show 100% after the clean-up element and when the CI has been archived after a task was created, the ctask_element in tables starting with 'ar_' does not appear

Date and Time

PRB1475644

When the date format is dd-MM-yyyy, manually entering day light savings time moves the time one hour back instead of one hour forward

Debugger

PRB1417274

Log message marks the entire message as 'Access Denied' when one of the ACL is passing

Delegated Development

PRB1453304

Duplicate roles on two or more permission sets in the sys_scope_permission_set_role_assignment table for the same scope causes an error and a blank page for non-admin users while accessing the application

Demand Management

PRB1456630

Financial values from a project still appear in USD, even after updating the instance to single currency when creating from 'demandCurrency'

Demand Management

PRB1478216

The Name field needs clearer label

Dependency Views (BSM Map)

PRB1500365

The map-related Items table dictionary is missing the 'Allow Public' attribute on the Configuration Item and Related Item fields, which limits the record and tables to within the same application scope

Dependency Views (BSM Map)

PRB1498414

The lists of task types in the details panel of the dependency views map (BSM map) do not sort

Design System

PRB1504548

There are no focus indicators for Windows high contrast mode

Design System

PRB1502846

Icons on buttons disappear in Windows high contrast mode for lists in Agent Workspace

Design System

PRB1450588

Duplicate characters are automatically added when typing Japanese characters in the additional comments in 'Attach Article'

Design System

PRB1503188

Tab controls don't display focus clearly in Windows high contrast mode

Design System

PRB1502852

It is not clear what is part of the tooltips for buttons with icons in Windows high contrast mode

Design System

PRB1502781

In a Windows high contrast environment, the active/ready inbox icon is unreadable

Discovery

PRB1484681

Printing sensor error related to SNMP

Discovery

PRB1495230

An interactive probe shell creates confusing discovery log messages for machines with open SSH ports

Discovery

PRB1487514

The 'Discovery - Update device started count' business rule throws an unhandled exception on an empty ECC queue payload

Discovery

PRB1457720

DNS names are discovered with leading spaces

Discovery

PRB1458562

A discovery is not created for an AWS cloud resource-related discovery schedule after a Paris upgrade and the manual trigger via a UI action shows 'Could not redirect to Discovery status'

Discovery

PRB1500376

When upgrading from Paris to Rome, the tls_ssl_cert port probes are not added to the 'ALL' functionality by default

Discovery

PRB1495953

Multipage pattern discovery error 'No Result Returned From Probe'

Discovery

PRB1458634

The pre-sensor throws an error when processing the payload that contains start_date = 'NaN', which results in a failed discovery

Discovery

PRB1487802

A credential-less discovery warning 'IP Address in payload is null - payload:' logs a full payload

Discovery

PRB1439707

HTTP call failure returns a generic error, instead of an error message with a status code

Discovery

PRB1440923

Discovery test credentials run on a different MID Server than the one selected in the UI action

Discovery

PRB1447181

The SNMP Classify probe fails due to the incorrect credential affinity (SNMP V3) created by the Shazzam Port scan

Discovery

PRB1453065

In Fujitsu storage discovery, the device and serial number are discovered but not created

Discovery

PRB1472496

Multi-threaded Shazzam probes can cause duplicate results for the same IP, causing duplicate classify probes, and completed over-counting in the discovery status

Discovery

PRB1475015

Virtual machines are not marked as 'isVirtual'

Discovery

PRB1503912

Process detection may fail after upgrading to Quebec, causing performance degradation in Service Mapping

Discovery

PRB1491567

The Amazon EC2 sensor marks the server as 'Virtual', even though it isn't

Discovery

PRB1503797

Discovery hangs if the classify input is larger than 512kb

Discovery

PRB1341031

Adobe Acrobat does not use the edition as a valid use case for pro vs standard software, which causes problems in discovery

Discovery

PRB1438495

Performance issues for Windows file discovery when the folder has '%' in the name

Discovery

PRB1442307

The discovery sudo parser skips the last command entry in the sudo file when not terminated by a newline character, causing the command to not run and logs a 'no sudo permission to this machine' message in the SSH logs

Discovery

PRB1445049

The location is not passed to a CI for CIs created from pattern discovery and a HTTP classifier

Discovery

PRB1447917

The discovery status chart date does not display the user-selected timezone, and always shows UTC data time

Discovery

PRB1449285

When file-based discovery logs an error when it cannot receive the size, which results in no data in CMDB

Discovery

PRB1452557

SNMP OIDs for HP server enclosures and Chassis are incorrectly classified, which launches router or switch patterns

Discovery

PRB1454172

The Tomcat pattern is launched for JBoss servers because they have a Java parameter of 'Tomcat_authentication', which matches a condition in the Tomcat pattern

Discovery

PRB1456981

SNMP OID classification has an incorrect table and model

Discovery

PRB1473387

The VCenter Event integration gives the error 'org.mozilla.javascript.EcmaError: "g_probe" is not defined.'

Discovery

PRB1477823

Unable to discover VMs residing outside the VM folder in a datacenter

Discovery

PRB1478221

On the 'Discovery status devices' tab, the HTTP - Classify sensor causes one line to stick in 'Classifying', and another line with an empty classification probe

Discovery

PRB1478539

In Quebec, if probe caching is enabled, device history records can be left in the 'Updating CI' state even when the discovery scan is marked as complete

Discovery

PRB1479549

Discovery homepage reports do not take into account older instances using the discovery source value 'Service-now'

Discovery

PRB1482096

Using 'GlideMutex' in the 'CMPMutex' script leaves mutexes permanently though they are not re-used

Discovery

PRB1483479

The Submit button is not displayed on the ecc_queue form

Discovery

PRB1388892

VMware discovery does not update a server CI when the VMware vCenter appliance is the host OS

Discovery

PRB1409378

Process detection for process listening on port fails when result does not contain target IP address

Discovery

PRB1413252

Tables created with the 'Get Process' operation in the Pattern Designer cannot be used in the 'Transform Table' operation

Discovery

PRB1439292

The IP range on discovery schedule with large network mask leads to high memory on instance nodes

Discovery

PRB1439728

Delete the volume record when a disk is detached from a VM and delete the corresponding record in the endpoint block table and its relationship with the VM

Discovery

PRB1445366

SUSE Linux discovery with probes does not return the correct value for the OS version

Discovery

PRB1449359

The process classifier script has always changed 'SID' to lower case, and uses that in the name, but the 'Oracle DB Discovery on Windows' pattern uses the original upper case value, causing flapping values

Discovery

PRB1451175

HorizontalDiscoveryResultHandler clears IRE setting attributes

Discovery

PRB1452177

MSSQL instance CIs are deleted

Discovery

PRB1454273

The incorrect model is updated for the SNMP system OID for Juniper devices

Discovery

PRB1454568

Discovery does not iterate through all available applicative credentials for MySQL on Windows

Discovery

PRB1455343

Multiple Linux servers virtualized by::virtualizes 'Virtual Machine Instance' for the same Linux server

Discovery

PRB1455607

Certain SNMP OID classification details have not been updated correctly

Discovery

PRB1456056

Null pointer exception during the execution of the 'Parse file' pattern operation terminates the pattern as failed

Discovery

PRB1456493

Credential-less discovery updates 'Status' (install_status) of the CI to 'Installed (1)' with each discovery

Discovery

PRB1457616

The certificate capture scanner leaks sockets

Discovery

PRB1458824

Discovery network adapters for IP switches are discovered as separate and secondary IP switches after an upgrade

Discovery

PRB1459531

When users navigate away from the windows_credentials form, a form focus message is displayed telling users to save the data, even though nothing is changed on form

Discovery

PRB1460856

Pure storage discovery does not pick up the correct credential

Discovery

PRB1460981

The ESX server or VM status is updated by discovery upon retirement, without any audit log

Discovery

PRB1472984

The 'getIPAddresses' function on the DNS sensor creates a large database query result

Discovery

PRB1473504

Discovery using the Amazon AWS Route53 pattern fails because it assumes 'A' name DNS records exist

Discovery

PRB1474002

Empty values are being populated or deleted after population

Discovery

PRB1475075

Pattern ISAM appliance CURL commands do not work due to incorrect quotes around '$$password$$'

Discovery

PRB1475122

Probe-to-pattern migration script should resume from the section where it left, if a node or instance suffers performance degradation during the migration process

Discovery

PRB1475522

The APD sensor does not classify applications with the error message 'Unable to classify application: undefined'

Discovery

PRB1476941

A large amount of MIDServerInfoAccessor. getCloudServiceAccountInfoXML() calls from the MID Server cause high database CPU and MID Server performance degradation

Discovery

PRB1477063

Discovery attributes are not populated for certain devices

Discovery

PRB1477262

Relationships built for NetApp and Isilon devices using discovery are incorrect

Discovery

PRB1477566

When launching a pattern debug from a pattern log on the service map, the Host name field is ignored and entry_point.host_name is fixed to the host in the URL

Discovery

PRB1477757

The Discover Now UI action triggers discovery on the whole schedule when the schedule is using the behavior of multiple phases

Discovery

PRB1478771

Duplicate records are created after probe-to-pattern migration

Discovery

PRB1479077

A readable error message is required when the Sub-account refresh button is clicked for the AWS account

Discovery

PRB1479409

In the discovery schedule, the search pane does not appear after refreshing the page multiple times

Discovery

PRB1483121

Discovery schedules with multiple MID Servers and multiple Shazzams can trigger several of the same CIM - Classify probes against the same CI

Discovery

PRB1483667

When creating a CI, the completed activity changes to 'Updated CI' instead of 'Created CI' after processing a multipage ECC input

Discovery

PRB1487340

The pattern step 'Parse File' debug does not populate variables or return errors

Discovery

PRB1500311

CIs are counted twice in the itom_lu_ci_counts table after upgrading to Quebec, due to added DS licensing support

Document Viewer

PRB1454437

The text area splits and adds a blank space in the PDF when the text area is more than one page

Document Viewer

PRB1456950

'List Calculations' appear as the first row under the header when exporting a list or list report to PDF

Document Viewer

PRB1472335

Special characters cannot be exported to a PDF and all the subsequent content is lost

Document Viewer

PRB1480607

PDF export fails when the header or footer content is selected as an image and the image is not added

Domain Support

PRB1497494

Overridden client scripts are running when glide.domain.strict_override is false

Domain Support

PRB1380795

The ‘Domain Contains Redundancy’ audit error shows up in the Domain Separation Center

Domain Support

PRB1445796

The Submit UI action on sys_metadata does not appear on tables when glide.sys.domain.use_record_domain_for_processes is false and another UI action overrides it

Domain Support

PRB1459298

Inactive domains are still visible to select in UI 15

Domain Support

PRB1488702

The sys_attachment_doc record is accessible regardless of the user's domain

Edge Encryption

PRB1459007

Adding a gZip value to an ETag value in response headers causes performance issues

Edge Encryption

PRB1488584

Edge proxy's exception handling of a tokenization exception that occurs when a matched string is less than 5 characters, causes Edge to throw a null pointer exception and return 500 to the requester

Email

PRB1479397

Dragging text in the email client incorrectly shows the 'upload file' overlay that cannot be dismissed

Email

PRB1497278

When attempting to delete the selected text, other characters are also deleted in the Quick Messages email composer

Email

PRB1435301

The ATF 'Validate Outbound Email Generated by Notification' step incorrectly adjusts for the timezone

Email

PRB1440921

Missing 'To' in the Activity Stream email response actions when the caller is 'Guest'

Email

PRB1443119

When a user has both iOS and Google devices active, the message key or value is incorrectly added to the push notification payload on the iOS device when it is sent

Email

PRB1448397

An attachment without a target table creates an error in the system log

Email

PRB1455973

The ATF step 'Generate Inbound Email' incorrectly sets the User field to 'sys_user' if sent from the address of a sys user

Email

PRB1456656

The email client form is displayed blank if there is an error in one message to which the user has access

Email

PRB1462931

The email client template does not render the table correctly when the data contains new lines

Email

PRB1477364

Certain characters in the subject of an email sent with Japanese ISO-2022-jp encoding are not displayed correctly when the email is received

Email

PRB1489157

An error message is not displayed properly on an email when trying to send to an email on the exclude list

Embedded Help

PRB1454885

When creating a custom embedded help page with a specific ID in the 'Help Qualifiers' module, the custom embedded page loads but is replaced by the default page

Employee Experience

PRB1492412

Removing chat and its dependencies for Employee Service Center core

Employee Service Center

PRB1459345

Redundant screen reader output in the announcement banner

Event Management

PRB1456651

RCA for learned patterns causes high memory usage for patterns with more than 300 CIs

Event Management

PRB1443491

When the add_info JSON of an event is more than ~10k rows, it can lead to out-of-memory issues

Event Management

PRB1460159

Bad query from the 'Service Analytics RCA for Change Request' job is causing a large amount of results and performance degradation

Event Management

PRB1480890

The SAP Solman transform script uses 'event["message_key"]', which causes an issue with bringing in events

Event Management

PRB1423740

Duplicate events are seen in the Nagios Event table

Event Management

PRB1456196

The base instance job 'Service Analytics group alerts using RCA' causes memory issues because of a third-party library used in graph reuse

Event Management

PRB1461035

Transactions hang when accessing the Alert Intelligence CMDB Group visualization

Event Management

PRB1474401

The list auto-refresh hidden component for priority doesn't stop when moving to a non-em_alert table

Event Management

PRB1475746

When configuring 'evt_mgmt.ai_refresh_time_to_wait _after_manual_action' the list auto-refresh does not work

Event Management

PRB1441127

In Paris, when binding an em_event to a CI, if the node field is FQDN, then the CI's FQDN field must be either correct or empty, but the discovery pattern sets FQDN to 'hostname'

Event Management

PRB1453452

Probable root cause (PRC) data is not corrected for a secondary alert (CMDB group) and the parent PRC must be copied to the secondary alert

Event Management

PRB1473192

MLCusterSummaryDAO.java has a hardcoded query for a column that doesn't exist in ml_cluster_summary

Event Management

PRB1488397

After upgrading to Quebec, the inbount_event rest API does not work with content-type text/plain for the AWS connector

Event Management

PRB1445947

Incorrect treatment of active alerts that are already added to groups after the Aggregation Learner job is run

Event Management

PRB1447498

Metric name showing in the alert is '<<UNKNOWN>> : Microsoft.WindowsDefender.ProtectedServer.AntimalwareDefinitions.Monitor' when processed by the base instance event rule 'SCOM - Fallback Non OS'

Event Management

PRB1450088

License usage (em_unique_nodes) records are not updated after CI reclassification

Event Management

PRB1456175

When events are sent partially with a node's short name and partially with a node's fully qualified domain name, a redundant licensable unknown record is inserted

Event Management

PRB1458832

The evt_mgmt_admin role as a required role for the sys_script_include.name ACL needs to be added

Event Management

PRB1460835

The UI option ACC-dedicated MID Server configuration is misleading

Event Management

PRB1479504

Nagios metrics value is not converted to float as expected by a raw metric constructor

Event Management

PRB1481511

The Event Count field in an alert is overridden if the Events Additional Information field 'contains event_count'

Event Management

PRB1484223

Missing the condition to bring only 'status = valid' records in the getCisFromImpactGraph call of EvtMgmtCommons

Event Management

PRB1484544

Text-based grouping fails with an error

Event Management

PRB1498365

The Populate UI action on the svc_ci_assoc table does not work as expected after upgrading from New York to Paris

Field Service Management

PRB1498194

No scheduled event entries are displayed on the FSM team calendar

Field Service Management

PRB1454642

The moment timezone JS library needs to be updated because the timezone data is out of date

Field Service Management

PRB1456973

Unable to select days from the calendar component

Field Service Management

PRB1473795

Days of the week are overlapping when the starting day of the month falls in the displayed week

Field Service Management

PRB1452403

Consolidated keyboard focus does not appear on the Select an appointment button

Field Service Management

PRB1453155

Unable to manually assign tasks in central dispatch

Field Service Management

PRB1483025

Performance issues with the Team calendar in Chrome and the time format

Field Service Management

PRB1452358

Visual alternate text or a title should be present for the 'Calendar' control in the calendar

Field Service Management

PRB1452366

The screen reader is not narrating descriptive table summary information for the calendar table in the calendar control page while navigating using the table

Field Service Management

PRB1452369

The September 2020 button looks like normal text

Field Service Management

PRB1452371

'Calendar' flyout remains open while focus moves out of it while navigating with the tab key

Field Service Management

PRB1452374

Ensure that every ID attribute value of active elements is unique

Field Service Management

PRB1452505

Screen readers are not narrating descriptive information for the weekday names in the date picker calendar window

Field Service Management

PRB1454633

Issue with filters on the manager map feature

Field Service Management

PRB1455137

When a work order task doesn't have a valid location, the 'Agent' panel does not appear

Field Service Management

PRB1455163

Field Service Management dynamic scheduling assigns a task when the expected travel start is in the past

Field Service Management

PRB1455427

Central dispatch adds one hour to the scheduled start

Field Service Management

PRB1456508

Unable to translate the Central Dispatch header components to Norwegian in the Central Dispatch module

Field Service Management

PRB1496607

Agent recommendation can only process 100 agents maximum

Field Service Management

PRB1475819

Create a day view of the appointment calendar for better performance and usability

Field Service Management

PRB1477614

When there is a work order task assigned to an agent that has a busy event, a scheduled travel start can overlap with the event

Field Service Management

PRB1477647

'My Dispatch Map' automatically zooms out after closing the 'Task Details' dialog

Field Service Management

PRB1481180

Users receive an error when saving a work order template if they have more than 5k records in the sys_user_group table

Field Service Management

PRB1484490

Filter by date range does not work on Central Dispatch when users switch to German

Field Service Management

PRB1499527

After upgrading to Quebec, the scoped application mismatch sys_ui_message is blank when viewing a record in $sm_templates.do

Filters

PRB1451206

The Japanese translation for the attachment file size message is incorrect

Financial Management

PRB1480664

The Clone From and Data Source fields are missing from the clone cost model in the ITFM workbench

Financial Management

PRB1475817

Spurious SQL queries triggered when invalid sys_id passed to ProjectCurrencyUtil().getProjectCurrency()

Flow Designer

PRB1491553

Sys_flow_log is copying the entries from the syslog tables that are created at the same time of the flow context without any relation

Flow Designer

PRB1486598

Dot-walking to the value of a REST step or PowerShell step on a MID Server causes the flow to remain in a the waiting state indefinitely

Flow Designer

PRB1491477

The job is not cleared if job_context is null

Flow Designer

PRB1479832

Loading sc_req_item.list with the stage column is slow

Flow Designer

PRB1481335

In Flow Designer, actions with an input array.object are not taking the variable values correctly

Flow Designer

PRB1413974

Assigning a JavaScript error to an action output causes a serialization error and the flow hangs

Flow Designer

PRB1444063

Inline script input in a custom Flow Designer action is missing from the compiled snapshot if the initial triggering user does not have the role to write a script

Flow Designer

PRB1444088

When asking for a group approval in a domain separated instance, approvals are not created for group members that are not visible from the RITM's domain

Flow Designer

PRB1453238

The sys_attachment file is not encrypted as expected when triggered through the Flow Designer

Flow Designer

PRB1473784

The Lookup Attachment action shows 'parameter', 'parameter1' in the data pill instead of 'Attachment Sys_id' and 'AttachmentList'

Flow Designer

PRB1357628

Users cannot add steps to a created action in Flow Designer after installing the IntegrationHub Professional plugin

Flow Designer

PRB1477593

Dragging an action from a loop to outside the loop does not clear the data pill values and the action will not be executed

Flow Designer

PRB1483199

The flow does not load when the Get Catalog Variables action points to a deleted catalog item template and causes browser console errors

Flow Designer

PRB1486846

RITM list view says 'Request Canceled (In Progress)' when it should say 'Request Canceled (Completed)'

Flow Designer

PRB1499332

The activation of a flow fails using an action with a dynamic template that returns fields of the choice type and null values

Flow Designer

PRB1489726

On the MID Server, dot-walking on a complex object fails

Flow Designer

PRB1495958

Flow Designer is slow with the base instance 'Process Jira Webhooks' subflow

Flow Designer

PRB1499591

When compilation fails due to an invalid reference, the REST service still reports that flow activation was successful

Flow Designer

PRB1498092

Flow is triggered multiple times even when the run trigger is set to 'Only if not currently running'

Flow Designer

PRB1405501

The order of subflow inputs is rearranged after using on the flow

Flow Designer

PRB1413962

The data pill for the nested 'for each' flow logic shows an ellipsis instead of the data pill structure

Flow Designer

PRB1431199

The stage name in Flow Designer is not translated into the local language when changing the system language

Flow Designer

PRB1443893

The data pill picker does not show all the available fields

Flow Designer

PRB1451931

Checkbox labels do not appear in the catalog task because users cannot select the label variable in the 'create catalog task' flow action

Flow Designer

PRB1454508

The Visual Task Board (VTB) flow action 'Create VTB Card' loses lane references upon saving the flow

Flow Designer

PRB1454763

Flow Designer returns an error when the payload builder runs with values like '{1}{2}{3}{4}'

Flow Designer

PRB1455006

Dot-walking does not work for a flow action that has a script step with inputs pointing to a referenced record field of the type 'Document ID'

Flow Designer

PRB1456077

The email trigger is processed when the flow is deactivated

Flow Designer

PRB1456531

A subflow input of the type 'List' is converted to a string when used as an input to an action and the scope of the subflow is not global

Flow Designer

PRB1460136

Flow execution reports are deleted 6 months after the flow begins instead of six months after the flow ends

Flow Designer

PRB1461039

While executing an action on the MID Server, if you call a subflow in the foreground and it times out, the flow’s context state will be ‘continue_sync’ instead of ‘error’

Flow Designer

PRB1472488

Adding any 'Flow Logic' step before other action does not update the numbering of the data pills as expected

Flow Designer

PRB1472517

Flow Designer flow context and execution logs take a long time to load

Flow Designer

PRB1474104

When multiple large MRVS items are used in a Submit Catalog Item Request action, the flow fails with a StackOverFlow error

Flow Designer

PRB1478144

Excessive cache flushing can occur during recompilation of a flow

Flow Designer

PRB1481529

Flows are queued due to a flow compilation error

Flow Designer

PRB1484584

Hovering over the first transform in the transform picker when more than one is applied results in a blank UI

Flow Designer

PRB1487889

The 'wait for' condition timeout hours display days incorrectly on the execution context

Flow Designer

PRB1406867

The browser print function using Flow Designer does not work in the first attempt

Flow Designer

PRB1406989

The link to a created task's 'Runtime Value' is missing from the Flow Designer operations and executions view

Flow Designer

PRB1413234

Expanding or collapsing an inline script field flags the flow as updated

Flow Designer

PRB1415923

The base instance flow logic 'make a decision' returns a list of answer records that are not sorted by the Order field in the decision table

Flow Designer

PRB1419445

Creating a flow or subflow does not check if the glide record action was aborted, so errors are not shown in the UI

Flow Designer

PRB1429349

In the 'Send Email Flow' action's body HTML editor, the insert/edit link does not work for URLs containing 'javascript:' or 'javascript%3A'

Flow Designer

PRB1438750

The Add Worknote Link to Context action prints a sys ID to the worknotes when used in a 'For Each' loop

Flow Designer

PRB1443990

The data pills under 'Do the following parallel' are not available if an 'IF' statement is followed by 'Do the following parallel'

Flow Designer

PRB1444915

The 'flow submit catalog item requests' variables should escape

Flow Designer

PRB1447735

The UI allows access to pills from actions within an 'If' block when wrapped in a 'Do Until'

Flow Designer

PRB1448233

When updating action numbering in the scripts, there are still dotted orders on the pill

Flow Designer

PRB1449055

The browser and flow freezes when users try to activate a flow with a large number of actions

Flow Designer

PRB1450705

Unable to add a user via 'Only run if triggered by the following users' if the username contains a comma

Flow Designer

PRB1451992

When defining a variable, certain icons do not function

Flow Designer

PRB1452221

The F(x) button for additional dynamic template fields does not work

Flow Designer

PRB1453603

An action does not open in the action designer if the size of the action output is larger than 65000 characters

Flow Designer

PRB1453652

Domain support APIs give the incorrect domain following a flow execution

Flow Designer

PRB1455226

The Flow Designer inline script autocomplete suggests dot-walking through the list field, which does not execute

Flow Designer

PRB1458908

When a single quote is the thousand separator for integer type fields, 'If' conditions on Flow Designer do not work as expected

Flow Designer

PRB1460383

Subflow definitions fetched for the dynamic flow template and the subflow picker are truncated

Flow Designer

PRB1460805

The 'IF' flow logic does not display the value after saving

Flow Designer

PRB1463183

When a data stream is called from a script or a data source and an error occurs, the error is not added to the flow engine log entries on the flow engine context page

Flow Designer

PRB1472608

When the flow compiles, the snapshot action instances point to the snapshot

Flow Designer

PRB1473635

Error when compiling or running a flow that calls a subflow and are both part of an application that has been developed, uninstalled, and reinstalled on the same instance

Flow Designer

PRB1476268

When users use the date format 'd/M/yyyy', Flow Designer displays the date in a label in the incorrect format

Flow Designer

PRB1476782

Flow Designer XML parser does not work when Array.String is present

Flow Designer

PRB1477471

A flow is not able to trigger on database views, but is able to select it in the trigger

Flow Designer

PRB1478344

The action is not editable if the domain name contains a special characters like '&'

Flow Designer

PRB1478753

Testing a flow results in the error 'Could not retrieve snapshot for test'

Flow Designer

PRB1483295

In the 'Look Up Records' step in Flow Designer, there is a long sys_id list in the runtime value that is truncated

Flow Designer

PRB1485044

Users observe the 'Failed to find reference to fd_data' error

Flow Designer

PRB1485325

Flows are queued during an upgrade from Orlando to Quebec

Flow Designer

PRB1486008

Actions are run as 'system', when it should be run as the user who initiated the session with the API call

Flow Designer

PRB1486432

An action is marked modified when switching to the REST step in an action, regardless of if changes have been made

Flow Designer

PRB1486459

Empty value in the operations view if one of the action output variables has the name 'value'

Flow Designer

PRB1486853

Untranslated strings in the proactive case flow in Quebec

Flow Designer

PRB1487431

A domain separated flow cannot be triggered from the global table

Flow Designer

PRB1487745

Issue with the Flow Designer trigger condition for the Duration field

Flow Designer

PRB1488087

Unable to map non-string variables (data pills) to a 'String UTF-8' type field

Flow Designer

PRB1488711

Unable to enter Japanese strings in the Search field of the data pill picker in an action in Flow Designer

Flow Designer

PRB1499390

A flow action with a null value does not evaluate correctly with a gs.nil statement in the action script

Flow Designer

PRB1504178

A blank screen is displayed when expanding a subflow input with the type 'Time'

Forms and Fields

PRB1448195

The whole 'Vendor's Response' dialog is defined under the 'table' tag

Forms and Fields

PRB1458155

@Mention can show a sys_id in front of the user's name when the sys_user.name value has an '@' sign

Forms and Fields

PRB1482702

From the Paris release, when setting the value of a list field with one of the choice values through a script, the value is saved as a sys_id instead of the actual value that was used in the script

Forms and Fields

PRB1483373

The Date field does not allow manual entry in other formats after saving and the value is cleared

Forms and Fields

PRB1452703

Ensure that elements with ARIA roles have all required ARIA attributes

Forms and Fields

PRB1457874

After upgrading from New York to Paris, audio files cannot be accessed

Forms and Fields

PRB1459184

Clicking the Add/Remove Multiple button in a glide_list type field allows users to save the record with an empty value for the mandatory field

Forms and Fields

PRB1460687

Attachments are not visible on the post-case review when opened from the blocking task

Forms and Fields

PRB1473995

Screen readers do not narrate the name for 'clear(X) search' in Knowledge import articles

Forms and Fields

PRB1474419

References in sys_dictionary to non-existent tables prevent cascade delete from working and shows the client-side error 'Cannot read property "split" of null'

Forms and Fields

PRB1476098

When invoking the Add me and Remove(x) buttons, keyboard tab focus loss is observed in the 'Watch list' and 'Work Notes' sections in the 'Notes' tab

Forms and Fields

PRB1490984

'Add/Remove Multiple' for the glide list field does not clear journal inputs while posting or saving

Forms and Fields

PRB1491976

The platform does not show the view titles in the selected language until the cache is rebuilt

Forms and Fields

PRB1502520

Templates that set multiple levels of dependent fields and have glide.ui.allow.field.dependency.for.templates set to false do not work properly in Quebec

Forms and Fields

PRB1430497

When a user presses the 'Escape', 'Cancel', or 'Save form' edit audience tag details, the dialog focus does not go back to the Edit audience button

Forms and Fields

PRB1430523

Underlines or chevrons are not provided for the links below the 'Related links' heading

Forms and Fields

PRB1436947

Accessibility issues in the 'sn-reference-picker' element

Forms and Fields

PRB1439814

A form can be submitted via workspace with a 0 value in a mandatory duration type field

Forms and Fields

PRB1448023

Any occurrence of '.do' in a string field can cause data loss when copying fields to a new record using an encoded query

Forms and Fields

PRB1455595

Screen reader is reading unnecessary table information while navigating to the Choose file button

Forms and Fields

PRB1472912

The condition count link on the field type condition is not properly encoding the list URL

Forms and Fields

PRB1475181

The page becomes unresponsive when a script tries to set a large number of values in the glide list

Forms and Fields

PRB1476200

Screen readers like NVDA and JAWS do not narrate the descriptive information for the 'Time worked Hours, Minutes & Seconds' static time text

Forms and Fields

PRB1477387

The + and - buttons on the field do not work for the field type string with full UTF-8

Forms and Fields

PRB1479085

NVDA does not recognize the visual table in the dialog for the attachment section in the 'Attachment' dialog

Forms and Fields

PRB1480942

A view with a role specified in a sys_ui_view record is sometimes not selectable and the relevant cache is not cleared when 'View record' is modified

Forms and Fields

PRB1482949

'Percentage Twenty' is removed in the URL on a template_value field type and is replaced with a space

Forms and Fields

PRB1484412

Keyboard user cannot navigate through the date picker using standard calendar shortcut keys

Forms and Fields

PRB1430053

The field watcher does not indicate a change when the value of a field changes

Forms and Fields

PRB1432911

A form with over 20 field_name field type fields intermittently fails to load if it is dependent on the table_name type field

Forms and Fields

PRB1438905

When a form reloads after adding an attachment and renaming it to an existing record, a new record opens

Forms and Fields

PRB1443509

The name is not auto-computed based on the 'Question' label when selected on a keyboard tab while inserting questions

Forms and Fields

PRB1449825

Luminosity contrast ratio of the 'Close' icon is 2.7:1, which is less than the required ratio of 3:1

Forms and Fields

PRB1453019

In browse or cursor mode, the screen reader does not read the full name of the days in the calendar pop-up

Forms and Fields

PRB1453334

The screen reader is reading the name of the Lock Watch list button twice

Forms and Fields

PRB1453614

When you navigate to HR Case Management > Create Bulk Cases, the screen reader reads 'HR Service, Web Dialogue, with 8 items' when there aren't 8 items in a Safari browser

Forms and Fields

PRB1453869

CAB Attendee > Attending for tasks appears in the 'Available' column instead of the 'Selected' column after being added via the embed list to any section on the change_request form while configuring the form layout

Forms and Fields

PRB1455907

Under domain separation, the 'Form' section on the workspace is shown incorrectly

Forms and Fields

PRB1456085

The 'None' option shows as a choice for a list type field when a default has already been set

Forms and Fields

PRB1456579

Using g_form.setMandatory to make a true/false field type mandatory does not work in the Service Portal

Forms and Fields

PRB1460155

Screen readers do not narrate the role, state, or the list item information while navigating using the down arrow key

Forms and Fields

PRB1473014

Deleting an item from the file_attachment field causes the Mandatory field to display an inaccurate value

Forms and Fields

PRB1476460

Focus outline overlaps against the list table headers and user names in the table and obscures visibility

Forms and Fields

PRB1476860

Combo box items are given the role of 'option' rather than the expected 'listbox'

Forms and Fields

PRB1476897

Screen readers do not provide tooltip information on the Run button while navigating in browse mode

Forms and Fields

PRB1477392

The text area resizing buttons do not work for string (Full UTF-8) fields

Forms and Fields

PRB1477642

User is unable to edit or update a translated field value in any language other than English from the record directly

Forms and Fields

PRB1477643

Using the Add/Remove multiple button on a list type field removes the filter from the list that the user came from

Forms and Fields

PRB1478084

The screen reader does not read the toggling to expand and collapse the content states

Forms and Fields

PRB1478093

Incorrect use of links with an empty 'href' attribute in the pick list lookup

Forms and Fields

PRB1478223

On platform forms, the related list tab list needs an aria-label and optional keyboard functionality is missing

Forms and Fields

PRB1478700

Clicking the accessible name opens a window with device-dependent instructions 'Click to view and edit tags'

Forms and Fields

PRB1478846

The string '(empty)' does not get translated in the front end because it was hardcoded without i18n.getMessage

Forms and Fields

PRB1480057

A year value in the date picker on a form or list that is greater than or equal to 3000 does not save properly

Forms and Fields

PRB1480277

When you navigate to Menu > Impersonate User, the label is empty

Forms and Fields

PRB1481262

When a sys_attachment write ACL fails on a table, adding an attachment via drag and drop does not work and results in the ‘File attachments not allowed’ error message

Forms and Fields

PRB1481329

Warning to save unsaved changes in the glide_list field after the 'add or remove multiple' selection doesn't appear and the user's changes can be lost without warning

Forms and Fields

PRB1482260

Screen readers are not recognizing the complementary landmarks on the 'Incident New record' page, while navigating using landmark shortcut keys 'D/R'

Forms and Fields

PRB1482522

Screen readers like NVDA and JAWS do not narrate any timer information after invoking the Start Timer button beside the Time worked edit fields

Forms and Fields

PRB1482533

The 'Choose file' element is missing a label

Forms and Fields

PRB1484588

The sys_wizard.back_panel field does nothing and should be removed from the base instance form

Forms and Fields

PRB1485088

JAWS recognizes non-interactive elements in the users table while navigating using form mode 'F'

Forms and Fields

PRB1485318

The attachment section is resized when users attach an eml-type attachment to an RITM form

Forms and Fields

PRB1487174

Inactive fields are visible in the configuration item selection when users 'Add new relationship'

Forms and Fields

PRB1489164

The sys_tags field appears in the 'Available' section of the form layout slushbucket

Forms Designer

PRB1453012

The user is not able to navigate backwards after reaching the Close button inside 'Insert item' dialog

Governance, Risk and Compliance

PRB1477606

In the GRC module for compliant and non-compliant records under the assessment related list, users are not able to add a tag from the list view

Guided Tours

PRB1455514

Script include is duplicated when upgrading to Paris

Guided Tours

PRB1455493

Multiple guided tours on the same portal and with the page configured to auto-launch do not work after the first tour

Guided Tours

PRB1455856

Users are not able to edit guided tour steps from the designer when the language is not English

Guided Tours

PRB1444014

Guided tour doesn't work when the OpenFrame configuration has an instance name in the URL

Guided Tours

PRB1472284

Unable to read the text in the introduction modal of the guided tour on the screen reader

Guided Tours

PRB1488588

An incorrect heading level 'h1' is defined for the 'Welcome to the Vendor Portal!' heading inside the dialog

Guided Tours

PRB1499664

The focus indicator is not properly visible on the 'Next' control

HTML Editor

PRB1487083

Users are unable to view and edit CSS in a knowledge article in Agent Workspace

HTML Editor

PRB1436604

Unable to type apostrophes and quotation marks in HTML fields using the US international keyboard in Windows

HTML Editor

PRB1456498

Modification to the link in the rich text component on Agent Workspace is not saved for landing pages

HTML Editor

PRB1462689

NVDA and JAWS do not narrate the label information for the form fields present in the 'Insert/Modify Image' dialog

HTML Editor

PRB1473919

Error message when pasting images to html journal fields in Workspace

HTML Editor

PRB1475887

The duplicate ID 'id=spacing_options' value is defined for the spacing section in the 'Insert/Modify Image' dialog

HTML Editor

PRB1476085

NVDA and JAWS are not narrating the frame title information in the 'Insert/Modify Image' dialog

HTML Editor

PRB1476094

NVDA and JAWS are not narrating the state (disable/unavailable) information for the 'Add lines to Script area(+)/Remove lines from Script area(-)'

HTML Editor

PRB1480305

'Add/remove lines from text area' should be a button instead of a link

HTML Editor

PRB1480567

The image is not inserted where the cursor is placed with IE11

HTML Editor

PRB1482255

NVDA and JAWS do not narrate descriptive information for the Width(Px) and Height(Px) fields in the dialog

Human Resources

PRB1475528

The 'Suspend Reason' pop-up does not contain input focus

Human Resources

PRB1475642

Info message is not translated in the portal for a widget with 'To-dos Approval'

Human Resources

PRB1478408

The Show More button disappears after completion of 'Upload Documents' for HR tasks on the 'To-Dos' page in the ESC portal

Human Resources

PRB1480282

The iFrame in sn_hr_sidebar_content.xml has no title attribute, or the title attribute is empty

Human Resources

PRB1482181

G_form.submit does not work in the workspace client script code in a scoped application

Human Resources

PRB1498705

For Agent Workspace in a Safari browser, the quick messages template text is overlapped

Human Resources Service Management

PRB1453865

Record producer variables via the HRM To-dos Summary widget contain null values

Human Resources Service Management

PRB1479780

The Suspend reason field is not populated on HR cases when the state is updated from Agent Workspace

Human Resources Service Management

PRB1480446

Fields like Category and Subcategory are not auto-populating with the HR Service field

Human Resources Service Management

PRB1481008

HR group managers are not able to manage group members

Human Resources Service Management

PRB1484942

When response templates contain an HTML field, they do not show in Agent Workspace and throw an error in the platform view

Human Resources Service Management

PRB1485779

While using field mappings, the values for the corresponding questions are updated as 0 in the DB

Human Resources Service Management

PRB1489181

Case creation service configuration does not work in HR Agent Workspace

Human Resources Service Management

PRB1497268

Filter conditions based on a 'contains' condition on response templates is case sensitive and does not return results as expected

Human Resources Service Management

PRB1498931

The transferred case number is empty if the glide.itil.assign.number.on.insert system property is set to true

Human Resources Service Management

PRB1447788

An incorrect query appears in the 'Auto close case' scheduled job

Human Resources Service Management

PRB1447836

While updating only the short description in an HR case in HR Agent Workspace, it does not update the short description after saving

Human Resources Service Management

PRB1448579

The HR case date and time variable is automatically changing the time after submission

Human Resources Service Management

PRB1455841

The global description configuration related to translation in the HR template is not considered while showing the upcoming to-dos

Human Resources Service Management

PRB1475365

HR task type surveys do not close when the survey is completed

Human Resources Service Management

PRB1344704

The Add Facilities Request UI action is missing from the platform when the LE/Facilities plugin is activated

Human Resources Service Management

PRB1409426

There are three Info buttons with the same label that invoke different pop-ups

Human Resources Service Management

PRB1443977

The 'Pending reason' dialog box closes without any action or message if the return key is used instead of clicking OK

Human Resources Service Management

PRB1449582

Clicking the Suspend UI action twice in a row sets the state on the client-side to 'Suspended'

Human Resources Service Management

PRB1450596

The 'HR Talent Management Case' table is missing from the HR script include

Human Resources Service Management

PRB1453220

While creating an audience, non-admin users are unable to upload a file

Human Resources Service Management

PRB1456044

The 'hasHrAccess' function can return incorrect results if the custom table name is a substring of another table name

Human Resources Service Management

PRB1457124

After adding the 'Description' field to the bottom fields on the HR case creation configuration, the field is not displayed for HR services in the Lifecycle Event COE

Human Resources Service Management

PRB1457193

The user is not able to remove interactions from the 'Create new case' page

Human Resources Service Management

PRB1458150

To-dos Approval widget translation issue with translating approvals in French

Human Resources Service Management

PRB1472718

The Latest AQI (latest_aqi) field is not visible for knowledge_coach users in HR articles

Human Resources Service Management

PRB1473782

The script 'hr_Utils' uses the hard-coded state value instead of using 'hr_Constants'

Human Resources Service Management

PRB1475620

Collaborators cannot see the case when COE security policy is enabled

Human Resources Service Management

PRB1477352

When a document is edited using the Sign Document UI action in German, the text is not saved

Human Resources Service Management

PRB1477785

The response template 'copy to clipboard' option does not work when the contents contain '< >' characters

Human Resources Service Management

PRB1478009

After adding the Description field to the bottom fields on the HR case creation configuration, the field is not displayed for HR services in the Employee Relations COE

Human Resources Service Management

PRB1478621

The Lifecycle Event progress bar formatting breaks if an activity set has the word 'close' in its name (lowercase only), but not as the last word

Human Resources Service Management

PRB1479591

When the user changes browser window sizes, the Back button is hidden in the HR case to-do list in the portal

Human Resources Service Management

PRB1483036

Users are not able to reply to emails sent from the HR case if they do not have the access to it

Human Resources Service Management

PRB1484625

There are errors on the HR Management Ticket widget and To-Do pages if the Display field for the sys_name column in the sn_hr_core_service_approval_option table is set to true

Human Resources Service Management

PRB1486189

Issues with the category and topic type for the FAQ fallback topic in HR Virtual Agent

Human Resources Service Management

PRB1486245

Under 'Create New Case', the 'Cases for opened for' tab list and tab panel do not have accessible names and the tab number is not exposed to VoiceOver

Human Resources Service Management

PRB1486520

A cross scope error is thrown when transferring a case to an employee relations COE

Import / Export

PRB1435317

Concurrent imports do not execute a pre-import script when the file data source type has no attachment and the file format is not CSV

Import / Export

PRB1455889

If the value is greater than 2650467743990000000, the first character of the 'yyyyy' value is trimmed

Import / Export

PRB1457599

There is an inefficient query in the 'isMatchingRecordExists' function in the MapTargetResolver class

Import / Export

PRB1460499

There is inconsistent shading on the rows of a list report that was exported to PDF

Import / Export

PRB1478425

A duplicate Excel (.xlsx/.xls) file format option appears when creating a data source

Import / Export

PRB1481448

The JDBC connection does not work for the oracle driver because the permission 'java.lang.management.ManagementPermission 'control'' is not set

Import / Export

PRB1422021

Users cannot connect to an SQL server via JDBC without a MID Server

Import / Export

PRB1440310

The scheduled import set job creates two progress worker records but only updates the Status field for one of them

Import / Export

PRB1453495

When importing a file from Excel that has upper-case Boolean values (TRUE/FALSE), they always transform into false values

Import / Export

PRB1454397

The 'Import Set Outbound Http Requests' related list displays unnecessarily on the import set (sys_import_set) page

Import / Export

PRB1456918

Users cannot generate a PDF using the script from the KB article after importing a new word document with the 'Upload New Version' related link

Import / Export

PRB1460634

An 'AND' clause is appended to the end of an SQL statement without a 'WHERE' clause

Import / Export

PRB1463161

The formatter for the time type ignores the user's timezone and bases the time on the instance's timezone

Import / Export

PRB1486150

Daylight saving time is set to an incorrect timezone when data is imported

Import / Export

PRB1488696

A scheduled import modifies the data source

Incident Communications Management

PRB1487011

Major incident plugin communication task recipients do not load correctly when the email IDs are invalid in the recipient list

Incident Management

PRB1456795

A Major Incident Management update of child incidents (1000+) holds the transaction when a work note is updated

Incident Management

PRB1449235

The On hold reason field on an incident form does not get reset when the caller updates the incident with details

Incident Management

PRB1424329

The Multiple Provider Single Sign-On Installer plugin installs older versions of existing records from dependent plugins, like com.glide.ui_policy

Incident Management

PRB1457095

The 'Incident Commented' notification does not work if the 'who will receive' tab is not populated

Incident Management

PRB1457180

The business rule 'Sync CI with Affected CIs' attempts to delete task_ci records upon creation of a major incident

Incident Management

PRB1457304

The Update button on the MIM workbench does not display if the Client field is checked on the UI action

Incident Management

PRB1458839

Close code and close notes are hard-coded in English in a base instance business rule

Incident Management

PRB1463143

Screen readers narrate the incorrect role for the Show related incidents button and 'Open in Dependency Views' links, while navigating using the form mode 'F', link shortcut key, or down arrow key

Incident Management

PRB1472839

A rendering issue occurs on the Major Incident Workbench that causes the content frame to be blank while using the IE11 browser

Incident Management

PRB1474713

When using 'Assign to me' from the list view, users that are not in the assignment group can be added to an incident

Incident Management

PRB1498665

Connect Chat is shown on a major incident despite being disabled

Instance Data Replication feature

PRB1451686

Out of order seeding detail message

Instance Data Replication feature

PRB1381465

Cannot create replication entries for most 'sys' prefixed tables, even when on the include list for IDR

Instance Data Replication feature

PRB1411391

IDR is not able to sync records from producer to consumer when the records are updated in the producer table, even though the replication criteria is fulfilled

Instance Security Center

PRB1477676

When localization is enabled, the hardening tab stops working and the content remains the same after changing tabs

Instance Security Center

PRB1343873

Instance Security Center event links do not display data

Instance Security Center

PRB1455415

Deletion of the pa_widgets records creates empty spaces on the Event Ribbon widget (ISC portal) and the spaces cannot be removed

Instance Security Center

PRB1477714

Under 'Managing Failed Login Attempts', three dependencies should be added under one group

IntegrationHub

PRB1458483

The 'com.snc.process_flow .exception.Process AutomationException: Invalid ComplexObject input format found' message can appear when using the Workday spoke with a data source

IntegrationHub

PRB1476008

A userpPrincipal name discrepancy between Jira and the instance prevents an update for 'Last Activity' in software subscriptions

IntegrationHub

PRB1501953

An attachment upload fails in the data stream on the MID Server when glide.attachment.extensions doesn't have 'txt'

IntegrationHub

PRB1491277

'Get Actions' throws an unknown error message for an empty result

IntegrationHub

PRB1381301

IntegrationHub REST and SOAP requests over the MID Server are not logged in the outbound HTTP logs

IntegrationHub

PRB1403466

The content type for form type inputs is not passed as specified for a multi-part request in the REST step

IntegrationHub

PRB1420962

The incorrect password is set for 'Create User Action' in the Microsoft AD spoke

IntegrationHub

PRB1443098

Update the 'current size' calculation in MidPFLogListener so it honors the flow log level setting

IntegrationHub

PRB1451544

When creating a computer in the AD spoke, some of the attributes are incorrect

IntegrationHub

PRB1473618

The SSH and SFTP steps fail if external credentials are used with the inline connection option in the step

IntegrationHub

PRB1475449

The 'Reset AD user password / query AD' action shows success when there is an authentication failure

IntegrationHub

PRB1481070

'Lookup User' and 'Lookup Group' do not have the necessary fields set as mandatory

IntegrationHub

PRB1481260

Large process plans may take too long to complete when transferred from the MID Server to the instance

IntegrationHub

PRB1483099

The data stream action REST/SOAP step URL input doesn't work with inline scripting

IntegrationHub

PRB1483125

Operations view shows the incorrect retry policy if the connection alias's retry policy was changed after the action was published

IntegrationHub

PRB1484325

The remote process sync payload timestamp does not respect the source instance timezone

IntegrationHub

PRB1498276

The JDBC step in the flow action fails after upgrading to Quebec with and error

IT Asset Management

PRB1453976

When users create an asset in the Agent Mobile app, the corresponding asset record is always created in the asset (alm_asset) table

IT Asset Management

PRB1492899

When a 'receive transfer order line' task is closed by changing the State field without using the Close Task UI action, the value provided in 'Quantity received' is not reflected correctly in the transfer order line

IT Asset Management

PRB1486782

The list for 'Substate' shows all the language choices installed on the instance when clicking the Retire UI action under alm_consumable

ITSM Service Portal

PRB1489266

The dictionary entry for the Virtual Agent menu item table (va_branding_contact_menu) type 'collection' record is missing

Kagami

PRB1413591

MonetDB queries take an unusually long time to execute

Knowledge Management

PRB1495642

Knowledge Base integration issue with Microsoft Word

Knowledge Management

PRB1456008

The anchor icon is not visible in the toolbar, even though it has been added

Knowledge Management

PRB1458007

The Knowledge Base page in the platform is missing headings used to navigate pages

Knowledge Management

PRB1460439

Visually, multiple label texts are cropped in the 'Table Properties' dialog

Knowledge Management

PRB1489758

The com.sn_kb_social_qa plugin is missing, which causes the 'knowledge.do' page to go blank after upgrading to Paris

Knowledge Management

PRB1497913

Google crawler is not able to index Service Portal pages, impacting SEO and search results

Knowledge Management

PRB1453085

An article's version history displays incorrect dates when the article is retired or republished

Knowledge Management

PRB1454688

The change is not reflected after editing the answer to the 'Social QA' question when the Japanese language is selected

Knowledge Management

PRB1457309

'Show More' on contextual search removes previous search results in the 'Search as' tab

Knowledge Management

PRB1460783

NVDA and JAWS do not narrate the descriptive information for the sections present in the 'Category Lookup' dialog while navigating using the left and right arrow keys

Knowledge Management

PRB1472423

The Knowledge Base 'Apply default values' confirmation pop-up does not appear in the workspace

Knowledge Management

PRB1475883

NVDA narrates incorrect label mapped information in the Leave a comment multi-line edit field while navigating using browse mode, forms mode 'F' and 'E'

Knowledge Management

PRB1476367

NVDA does not map the visual label for the 'Sort by' combo box present on the page

Knowledge Management

PRB1479123

After the Paris upgrade, users cannot modify published articles without checking it out and creating a version

Knowledge Management

PRB1486093

Users that only have the 'public' role assigned to them cannot view any articles in the 'Most Useful' widget in Service Portal

Knowledge Management

PRB1488433

The knowledge article rating is inconsistent on the Service Portal homepage and article view page

Knowledge Management

PRB1451377

In the Knowledge homepage, sometimes 'All' is not translated in the Knowledge Base list

Knowledge Management

PRB1457104

The hint set on the disable_suggesting field is confusing and mentions a button that is not visible

Knowledge Management

PRB1457178

Update the Knowledge Management document and event

Knowledge Management

PRB1491654

The KB Back button does not bring the user back to the previous article

Knowledge Management

PRB1459702

After unsubscribing from an article, the author is subscribed again when another user edits the article the first time

Knowledge Management

PRB1459809

Keyboard focus is lost upon invoking the Clear text button in the Filter categories edit field while navigating using the tab key

Knowledge Management

PRB1459818

NVDA does not narrate the descriptive page title with the page content when the page is displayed

Knowledge Management

PRB1460441

The visual focus indicator is not visible for the '1 file not supported' control when a user uploads an invalid file

Knowledge Management

PRB1460515

The focus moves twice for the 'Browse Files' control on the 'Import Articles' page while navigating using the keyboard tab key

Knowledge Management

PRB1460782

NVDA and JAWS do not narrate the name and role for the '+' control in the 'Category Lookup' dialog while navigating using the down arrow

Knowledge Management

PRB1460788

NVDA does not narrate the state information (collapsed/expanded) for the '1 file not supported' control when and invalid file is uploaded while using NVDA browse mode

Knowledge Management

PRB1461042

Keyboard focus does not stay on the Flag Article button after closing the 'Flag this article' pop-up

Knowledge Management

PRB1462694

NVDA does not narrate the 'Current page' state information for a selected item under the 'Categories' section while navigating using the down arrow key

Knowledge Management

PRB1462698

NVDA does not narrate the name for the Clear text button in the Filter categories field in the 'Categories' tab

Knowledge Management

PRB1462732

NVDA narrates the incorrect role as 'Link' for the 'Customer service', 'Knowledge', and 'Social QA' links in the Knowledge base while navigating using the down arrow and link short cut keys

Knowledge Management

PRB1463100

NVDA focus moves to a hidden element after the 'Rating' text and remains silent while navigating in browse mode

Knowledge Management

PRB1463154

The 'Flag this article' pop-up is not closed upon invoking the keyboard Esc key

Knowledge Management

PRB1472910

Keyboard tab focus moves out of the kb_categories_dialog modal while navigating using the keyboard tab key

Knowledge Management

PRB1475845

Expired article is still accessible via permalink

Knowledge Management

PRB1475877

Keyboard focus loss is observed upon invoking the helpful Yes/No button in the 'ServiceNow User Guide' page while navigating using the keyboard tab key

Knowledge Management

PRB1475901

Keyboard focus does not move to the Error field without entering data in the Leave a comment field and invoking the Comment button

Knowledge Management

PRB1476089

Headings are not in sequential order under the 'All' tab in the 'Customer service' page while navigating with the NVDA down arrow key

Knowledge Management

PRB1476091

NVDA does not narrate the 'No results found for the selection' information when the 'Question' tab is invoked in the 'Social QA' page

Knowledge Management

PRB1476114

Links under the 'Featured content', 'Most useful', and 'Most viewed' sections are not descriptive while navigating using the down arrow key and the link short cut key

Knowledge Management

PRB1476128

NVDA focus moves separately to the 'customer service' and '1 question and 9 articles' links while navigating using the browse mode down arrow key

Knowledge Management

PRB1476190

The underline or chevron is not present for all the links under the 'Featured content', 'Most useful', and 'Most viewed' sections while navigating using the keyboard tab key

Knowledge Management

PRB1476191

Keyboard focus moves to the 'Featured content', 'Most useful', and 'Most viewed' complete sections in the Knowledge Base homepage while navigating using the keyboard tab key

Knowledge Management

PRB1476939

Screen readers do not announce the changes made to the 'Show Filters' link or 'Hide Filters' link after toggling the filters

Knowledge Management

PRB1476975

In high contrast black and white modes, users are unable to differentiate the selected and unselected list item under the filter categories section

Knowledge Management

PRB1477044

The 'close' icon next to the filter tags is not visible in high contrast white and black modes

Knowledge Management

PRB1477059

Heading structure is not properly defined on the homepage

Knowledge Management

PRB1477091

Attachment names are not displayed on the knowledge article

Knowledge Management

PRB1477194

User is unable to navigate the all the tabs present on the page using the left and right arrow keys

Knowledge Management

PRB1478602

When the dialog is displayed, NVDA narrates the banner landmark information unnecessarily while navigating using NVDA browse mode

Knowledge Management

PRB1479737

Web Content Accessibility Guidelines (WCAG) 2.0 knowledge portal and platform (knowledge v3) issues

Knowledge Management

PRB1479834

NVDA and JAWS do not narrate any instructions to move the sections in the dialog while navigating using NVDA browse mode

Knowledge Management

PRB1479854

Keyboard tab focus is moving to the non-interactive progress bar element in the 'Upload file' dialog while navigating using the keyboard tab key

Knowledge Management

PRB1481381

The Now Mobile app displays inactive knowledge categories (kb_category records)

Knowledge Management

PRB1482084

Slow queries from the Most Useful Articles widget

Knowledge Management

PRB1482343

The 'Home' and 'User Reference Guide' links are not underlined or different in appearance from static text

Knowledge Management

PRB1482658

The 'expand' icon in a KB article body does not display when the instance is opened in Chrome version 89 and Edge version 89.0.774.50

Knowledge Management

PRB1483618

The screen reader does not provide any information about the error message

Knowledge Management

PRB1484455

When invoking the Remove(-) button, keyboard tab focus loss is observed while navigating using the keyboard tab key

Knowledge Management

PRB1484458

NVDA does not narrate the required information for the 'Knowledge Base' and 'Import a Word File' controls present on the page while navigating using the down arrow key

Knowledge Management

PRB1484488

The styles of HTML elements in the editor affect content outside of the editor

Knowledge Management

PRB1485562

The 'Apply Default Values' pop-up returns a null value when users set the default values to a dot-walked field in the Knowledge Base record

Knowledge Management

PRB1488415

The Flag Article UI action on the contextual search landing page only appears in the preview of the knowledge article after selecting a language

Knowledge Management

PRB1500375

An error occurs in Knowledge Management when the user clicks the add-in for Microsoft Word

Language and Translations

PRB1485148

The list layout gives an error while selecting any language other than English

Lists

PRB1383701

Tags added from a list are not saved properly when there are two lists on the same page

Lists

PRB1432013

Screen readers narrate the incorrect column header information when the focus is on the Search field in the table

Lists

PRB1457933

On Agent Workspace 'My Lists', the list saved with the name '%' is not displayed, and list actions on that list are also not displayed

Lists

PRB1430517

The bar graph under the 'Response time' section is not visible in high contrast black and white mode

Lists

PRB1473309

When using the context menus to copy a URL or sys_id in non-English languages, the 'Copied to clipboard' message is not translated

Lists

PRB1501190

In list column filters, it is not possible to interact with the filters popover for keyboard and VoiceOver users

Lists

PRB1490850

The view selection from Configure > List layout and Configure > Form layout shows a recent and incorrect list of views

Lists

PRB1419404

Under 'Assigned to me' in 'All HR Cases', controls are shown in a 'div' with role = 'toolbar'

Lists

PRB1427667

Value(1) under the 'Right needed' column is not clearly visible when the keyboard tab focus navigates to that control

Lists

PRB1460806

JAWS does not narrate the heading level information for the 'Users' heading while navigating using the heading shortcut key 'H'

Lists

PRB1462696

Keyboard focus does not move to the 'Help' icon present in the dialog while navigating using the keyboard tab key

Lists

PRB1474398

List controls for M2M related lists cannot be modified if the M2M table name and related field name combined are 80 characters or more

Lists

PRB1480454

In the Agent Workspace audit logs, filters only work on the first page for a related list

Lists

PRB1484484

The 'column 2' header name is not provided in the table in the 'Showing related records' dialog

Lists

PRB1421711

When choosing the Software Model Results button, the focus incorrectly moves on to the Show/hide filter button

Lists

PRB1421821

When navigating using the tab key over the controls, the calendar date controls text is truncated with the focus indicator

Lists

PRB1433293

UI Builder has incorrect focus order once the filter panel is opened and closed

Lists

PRB1439021

Screen readers narrate two roles for the Info icon in the table on the page

Lists

PRB1444472

A searched value for true/false fields disappears from the column header in the list view after the search completes

Lists

PRB1456702

Related lists and forms in a domain are not properly packaged with the app when committing or publishing the app from another domain

Lists

PRB1460786

Screen readers like NVDA and JAWS do not recognize the proper landmarks in the 'Users' page while navigating using the landmark shortcut keys 'D/R'

Lists

PRB1461059

JAWS does not narrate the name for the 'Back' and 'Show related incidents' links in the 'Incident New record' page while navigating using the link shortcut key 'U'

Lists

PRB1472301

Unable to differentiate between the selected or non-selected state of the Pin/Unpin button after invoking the Show/hide Filter button in the users page

Lists

PRB1472580

The Add, Remove, Move up, and Move down button labels are read twice

Lists

PRB1472645

Focus leaves the advanced filter view when selecting options by keyboard

Lists

PRB1475213

Pressing the Esc key closes the current dialog as well as the background dialog

Lists

PRB1476663

The default value on a type field in an interaction record does not work as expected

Lists

PRB1478080

The 'Refresh List' and the 'List Actions' tooltips are not translating to German in Agent Workspace starting in Quebec

Lists

PRB1480375

Ensures that elements with ARIA roles have all the required ARIA child role attributes

Lists

PRB1487230

The refresh list (glide.lists.live_list_enabled) is not working as expected across multiple browser tabs

List v2

PRB1449175

Incorrect role as a link is defined for personalized list buttons

List v2

PRB1486681

No choices are selected for 'Visible to' as the default value when saving a custom filter with i18n debugging enabled or any language other than English

List v3

PRB1439032

JAWS focus moves three times to the 'Next record', 'First page', and 'Previous page' disable controls while navigating in JAWS scan mode

List v3

PRB1479874

NVDA does not narrate the descriptive error messages after invoking the Save button without completing any mandatory fields in the dialog

List v3

PRB1447873

Ensure that elements with an ARIA role that requires parent roles are contained by them

List v3

PRB1447876

Ensure that ARIA attributes are allowed for an element's role

List v3

PRB1449989

'Search landmark' is not defined for the Search edit field

List v3

PRB1479873

Visually there are two tables in the 'Tag Details' dialog, but the keyboard focus moves to both the tables continuously using the arrow keys

List v3

PRB1483596

The 'Select All' checkbox is not selected when a user selects all the remaining checkboxes in the table while navigating using the keyboard tab key

Live Feed

PRB1483697

A comment is not visible after it is added to a KB

Live Feed

PRB1452621

The Post button is off-screen and the user is unable to scroll to it after activating the live feed and commenting or adding an attachment

Live Feed

PRB1473834

While using the live feed chat functionality, during the process of creating a chat queue connection, a slow query is observed

Live Feed

PRB1488484

The Show Live Feed and Follow on Live Feed UI actions are still displayed in the form’s context menu after disabling a live feed for a table

MetricBase (Timeseries) Product

PRB1441010

The clotho system metric is pointing to a non-existent retention policy

MetricBase (Timeseries) Product

PRB1401261

The MetricBase chart viewer pop-up from a form is not working

Microsoft SMS/SCCM Integration

PRB1461071

Blank records created through SCCM are missing staging table information

MID Server

PRB1454026

The MID Server will not attempt to use a credential alias when there is a space in the name

MID Server

PRB1416107

HTTPClassyProbe may cause MID Server outages and other performance issues

MID Server

PRB1438537

SSHCommand fails when using the 'sudo -u' in the command and SNC SSH is enabled

MID Server

PRB1452975

Cannot get registry values or validate argument on the 'Property' parameter

MID Server

PRB1479379

The psscript_output_$($guid).txt and psscript_error_$($guid).txt files leak when the PS command times out or there is an exception

MID Server

PRB1499846

WMIRunner probes time out and the error message incorrectly indicates a busy state

MID Server

PRB1415650

Storage discovery probe is causing an authentication failure error in the secure log, even when sudo permissions are configured correctly

MID Server

PRB1421136

Long runner poller fails if the sys_property glide.eccprobe.longrunner.class is set

MID Server

PRB1429934

The MID Server log table (ecc_agent_log) can grow and cause database-related performance issues

MID Server

PRB1443025

During discovery on Linux systems, if 'ls' is missing as an allowable sudo command, the user is locked out

MID Server

PRB1458736

The MID Server fails to start when it has been installed as a daemon with Ubuntu 20.04/systemd

MID Server

PRB1458933

Exceptions thrown during the execution of a PowerShell command can result in the remaining code not being executed

MID Server

PRB1459162

The sys_updated_on record on the MID Server issue table (ecc_agent_issue) is not updated when an issue is resolved

MID Server

PRB1472191

The MID Server will not start when run by a non-admin user with a white space in the MID Server name

MID Server

PRB1474266

WinRMQueryOperations.psm1 is failing to process query results in some instances

MID Server

PRB1476852

Remove credential affinities when a MID Server is retired or removed

MID Server

PRB1480627

The 'ECC Queue - mark outputs state' business rule uses excessive memory when processing queue.processing records with a large payload

MID Server

PRB1484539

The MID Server MSI installer does not work on non-English language pack hosts and throws the error message ‘ServiceNow MID Server Setup Wizard Ended Prematurely’

Mobile (Classic)

PRB1377806

The message 'The following mandatory fields are not filled in' is not translated to the respective language on the mobile classic app

Mobile Platform

PRB1401133

Workflow-driven stages are not aligned with the platform list view on the form applet

Mobile Platform

PRB1457980

On mobile, searching for catalog items shows blank records for employees

Mobile Platform

PRB1409602

The UI Parameter Field name field is showing only one label, if there are multiple labels with the same name in the table selected

Mobile Platform

PRB1445207

Under the 'Offline Properties' tab of a function, the data pill list is always empty

Mobile Platform

PRB1453513

A quick action that runs a function with 'Refresh full screen after action' fails

Mobile Platform

PRB1459070

The signature text font and format is not the same as the back end

Mobile Studio (non-classic)

PRB1489646

Users cannot load table pickers when the Label, Name, or Super Class fields have read restrictions

Modals & Dialogs

PRB1447669

Keyboard users cannot tab through TinyMCE in snDialog

NLQ - Natural Language Query

PRB1489189

When users open an NLQ on any table list view, a new record is generated in the table (ml_solution), but the solution record starting with 'nlq_model_info' cannot be trained because the Solution Definition field is empty and causes training retry scripting errors

NLQ - Natural Language Query

PRB1486573

Query works in list view, but not in Report Designer

NLU Workbench

PRB1463039

The 'NLU Intents' tab displays an empty page within Studio

NotifyNow

PRB1440069

Notify message timestamp is not updating after the message is delivered

NotifyNow

PRB1442371

Issues with the 'TwimlHelper' script includes read-only version

NotifyNow

PRB1479815

'Notify Send SMS Workflow Activity' is not handling API errors

On-call Scheduling

PRB1504202

The base instance scheduled job 'On-Call Reminders' takes a longer time than expected

On-call Scheduling

PRB1451056

On call calendar shift dates are populated incorrectly in 'Manage Shift', causing an error

On-call Scheduling

PRB1454170

After upgrading to Orlando, the on-call schedule reminder email includes the schedule for 28 days instead of eight days

On-call Scheduling

PRB1459527

When a user clicks the on-call calendar, the shift is displayed on a transparent background instead of white background

On-call Scheduling

PRB1477382

The 'On-Call Assign by Acknowledgment' and 'On-Call Check Assignment Response' workflows do not work if there is a space at the end of the 'ACC' reply

On-call Scheduling

PRB1477718

Checking 'Compact the user interface' in system settings causes a UI error in on-call contact preferences

On-call Scheduling

PRB1409986

Unable to set coverage for person who has time off the next day

On-call Scheduling

PRB1455375

The schedule report does not load for spans of time that fall on non-working days

On-call Scheduling

PRB1459734

Increase the display time of error messages on the on-call wizard screen

On-call Scheduling

PRB1460252

The user observes that assignment_rule_admin is contained within the rota_admin role

On-call Scheduling

PRB1474472

The arrow button does not change the date on the first click

On-call Scheduling

PRB1474527

When using the on-call schedule report page to search for groups with different 'starts with' values in the available bucket, selected groups that were already in the selected bucket are cleared

On-call Scheduling

PRB1476412

The dates at the top of the on-call calendar header show 'Undefined' when using the date format 'dd MMM yyyy'

On-call Scheduling

PRB1480700

The 'Assign and Notify' workflow is not triggered for a case

On-call Scheduling

PRB1485231

Shift details are empty but roster details are shown on the calendar

Operational Intelligence

PRB1447859

Setting bounds to trigger an anomaly alert

Orchestration

PRB1486221

Orchestration activity's input variables are not seen when added to the workflow

Orchestration

PRB1353969

Users cannot create a dashboard version of the PA Activity Usage homepage

Orchestration

PRB1442545

The test connection in the JDBC connection page does not work with new DB types

Orchestration

PRB1480303

'GetXMLWait' in the client script 'Disable flow/workflow based on provider'

Orchestration

PRB1462841

JDBC activities to Oracle that are run via orchestration leave cursors open

Outbound Messaging

PRB1499288

SOAP calls due to the MID Server listener causes performance degradation when importing 74K rows into the IP_access table

Outbound Messaging

PRB1483304

'Delete' method REST messages with a null response body cause performance degradation in outbound HTTP logging and errors

Password Reset Application

PRB1453955

The 'Password Success Unlock' UI page ($pwd_unlock_success.do) is missing the header UI macro

Password Reset Application

PRB1472412

In the 'Password Change' window, the text is English even when the Japanese language is selected

Password Reset Application

PRB1485539

The Cancel button in Password Reset Application is not translated correctly to French Canadian

Patterns

PRB1487358

IP switches fail with an error in step 35.19

Patterns

PRB1457056

NetApp pools and volume have incorrect data

Patterns

PRB1486388

The IBM PowerHA Cluster (HACMP) pattern fails on an AIX Server

Patterns

PRB1411946

The 'Tomcat WAR - Get Database connection info' shared library wants to execute 'sudo bash'

Patterns

PRB1440827

'Amazon AWS application ELB service' and 'Amazon AWS classic ELB Service' fail on member accounts

Patterns

PRB1447967

Discovery of Apache updates the name of the application name to 'Apache' instead of 'Apache server@SERVER_NAME'

Patterns

PRB1450998

The Linux server experiences identification payload errors while running discovery

Patterns

PRB1492300

The UCS-HD pattern fails during discovery, but there are no issues in debug mode

Patterns

PRB1457324

The 'MSSQL DB On Windows' pattern parsing large log files causes MID Server host RAM exhaustion

Patterns

PRB1479063

An incorrect Linux OS name updated during the Oracle Linux server discovery does not correspond to the release version

Patterns

PRB1479764

The SNMP OID classification record 1.3.6.1.4.1.24681 is incorrect and should set the table and classifier for a NAS device

Patterns

PRB1440089

The docker pattern fails with the error 'JAVASCRIPT_CODE_FAILURE: Caused by error in Ad hoc script "EvalClosure-set cmdb_ci_docker_container"'

Patterns

PRB1454844

The FlashBlade Pure Storage pattern fails in identification saying that the duplicates are based on cmdb_ci_storage_device device_id

Patterns

PRB1455954

The Oracle version is not discovered correctly for versions 18C and 19C

Patterns

PRB1472285

The connection section 'Create members connections' of the HA Proxy load balancer fails with 'Missing pattern-based outgoing connections from load balancer' due to parsing issues

Patterns

PRB1473472

The network switch pattern unable to populate the serial number in the cmdb_serial_number table for the Cisco virtual stack switch

Patterns

PRB1474477

When running the DNStoIPaddress post-sensor pattern results with many multi-page results, some memory utilizations are not released and cause high memory utilization on the processing instance node

Patterns

PRB1476301

MSSQL database names with spaces are truncated when using the MSSQL database on the Windows pattern in Paris version.

Patterns

PRB1481783

The Cisco Unified Computing System (UCS) rack unit CI is missing the model ID during discovery

Patterns

PRB1484159

Add government support for all Azure patterns

Patterns

PRB1488916

The network switch pattern inserts an empty LLDP neighbor ID and Interface fields that cause identification errors

Patterns

PRB1435798

The regex in the 'Get DNS Names for IPs' shared library includes an unnecessary space

Patterns

PRB1437846

Network switch discovery might fail, or does not bring the data into 'Switch Forwarding Table [discovery_switch_fwd]'

Patterns

PRB1439919

The pre-sensor does not trim model values of white space, causing empty hardware models

Patterns

PRB1440822

Databases are not discovered for Azure-managed MSSQL instances

Patterns

PRB1442489

FQDN is not used for the CI name, even if glide.discovery. hostname.include_domain is set to true

Patterns

PRB1443961

The disk's /dev/sdb is incorrectly calculated as the total disk space for Azure systems

Patterns

PRB1444291

The Linux server pattern does not link to AWS when a proxy is used

Patterns

PRB1447187

The AIX Server pattern is unable to populate the host name, including the domain portion

Patterns

PRB1449384

The SQL Server Reporting Services (SSRS) pattern is experiencing multiple issues

Patterns

PRB1453871

When the valid network adapters table contains a name value, the 'Windows OS - Servers' pattern step 18.31 name does not populate

Patterns

PRB1455347

Cmdb_ci_vm_instance has operational status = operational, but has a host VM with a different operational status

Patterns

PRB1455416

An NIC with multiple IPs associated does not create IP records

Patterns

PRB1457110

The JBoss base instance pattern temp variable ($home_dir_exists) cannot be found

Patterns

PRB1474310

SNMP Classify is not triggered due to a trailing space in an OID record

Patterns

PRB1474609

The base instance SNMP OID classification for IBM Mainframe (cmdb_ci_mainframe) is missing the classifier

Patterns

PRB1476420

For some SNMP OIDs, some of the switches and routers models IDs are not configured properly

Patterns

PRB1477625

For the 'Create ALB Library' in the Amazon AWS Application ELB service discovery pattern's identification sections, both identifications sections used this library

Patterns

PRB1480417

The HA proxy pattern is not able to create an outgoing connection due to invalid regex when handling the port number

Patterns

PRB1481344

Resource types for SQL cluster nodes are not parsed correctly by the 'Windows - Servers' discovery pattern

Patterns

PRB1483298

In the 'Connection' section of the Tomcat WAR pattern, 'create default connections' runs the Windows command and shows an error for a Linux OS

Patterns

PRB1485874

The start date is populated incorrectly when running discovery due to the system timezone with 'dd-MM-yyyy'

Patterns

PRB1488145

The 'Oracle DB on Unix' discovery pattern uses the 'sqlplus' executable version, rather than the Oracle version

Patterns

PRB1500015

Incorrect discovery SNMP OIDs cause misclassification and launching of incorrect probes

Performance Analytics

PRB1499729

The data collector does not collect a score if the last day to collect the score has an ambiguous month or date and the system date format is set to dd-MM-yyyy

Performance Analytics

PRB1492528

Display values for data on pie or donut visualizations for the breakdown type widget do not work as expected for percentages

Performance Analytics

PRB1502368

The 'Signal Calculation' job slows the event queue

Performance Analytics

PRB1482686

Knowledge Management Advanced is activated after a Quebec upgrade

Performance Analytics

PRB1455039

The average time on the 'time-series' widget shows an incorrect value for indicators with a time unit

Performance Analytics

PRB1492764

The calendar counter does not match the Week count when the time series is 'By Week Sum', 'By Week AVG', or any 'By Week...'

Performance Analytics

PRB1448858

Data collector can be significantly slower on the map-reduce process

Performance Analytics

PRB1456020

An error message saying 'You do not have access to the selected breakdown elements' persists until a user preference is deleted

Performance Analytics

PRB1473166

Real-time scores are not updated correctly in specific domains

Performance Analytics

PRB1475297

Time Series widgets cut off the current score in the display

Performance Analytics

PRB1477140

Data collections using DBQuery fail with an error message resembling 'java.lang.IllegalStateException: Sparse storage format has one field, sys_id' if the aggregate field on an indicator is invalid or non-existent

Performance Analytics

PRB1478417

The Breakdown Type widget does not display the correct score when selecting multiple breakdown elements on the dashboard

Performance Analytics

PRB1448926

When an 'X to Date' aggregation is applied to a non-daily indicator, the number of forecast points is incorrect

Performance Analytics

PRB1455931

Scoresheet for an indicator using a business calendar is not loading

Performance Analytics

PRB1455979

The date picker does not respect the date format of the instance

Performance Analytics

PRB1460632

The y-axis label is not used when enabling the previous period chart

Performance Analytics

PRB1460759

The text widget displays all breakdowns on the dashboard when there is more than one breakdown using the same source

Performance Analytics

PRB1476531

In HR Agent Workspace, the 'Your KPIs' table does not have an accessible name

Performance Analytics

PRB1477692

When configuring a cascade filter with a dot-walked display value, a 'Loading failed' error displays

Performance Analytics

PRB1479750

Simultaneous data collectors calculate incorrect scores when collecting on the same breakdown source script, Incident.Age.Days

Performance Analytics

PRB1487960

Donut reports in dashboards follow even if the 'follow interactive filter' is not checked

Performance Analytics

PRB1488837

After reloading the dashboard, the last report displays twice

Performance Analytics

PRB1503654

Can't add a catalog by using the + button when the system language is Japanese after upgrading to Quebec

Persistence

PRB1433669

Enabling table rotation for sys_email causes record changes on that table to be picked up by the rollback engine due to excluded, sharded, or rotated tables being incorrectly captured for rollback

Persistence

PRB1485307

The record watcher stops working on a node after using the Run button for a script in 'scripts - background'

Persistence

PRB1406716

Date validation is not working for the CAB date of a change request

Persistence

PRB1430028

The list view on a rotated table shows null values when three or more ‘ORDER BY’ columns are added

Persistence

PRB1432211

Issues reconnecting to the Oracle database with non-English language instances

Persistence

PRB1453978

Text with emojis may cause a 'ORA-12899 value too large for column' error

Persistence

PRB1501898

DB connection leak recovery can result in connection sharing

Platform

PRB1473027

In Paris, when uploading a file attachment, glide.attachment.extensions becomes case sensitive

Platform

PRB1486486

VoiceOver on the combobox might be confused regarding the subject person name

Platform Level Encryption

PRB1457615

When domain separation is active and a non-global domain is selected, a list Delete UI action erroneously overrides a global list Delete UI action

Platform Level Encryption

PRB1475334

The Key Management Framework app menu does not show for a KMF admin user

Platform Level Encryption

PRB1488954

When the CodeSigning property is turned on, sn_kmf.signature.validation.toggled is not triggered as expected

Platform Licensing

PRB1487000

Users with access to custom tables are not mapped to the same subscriptions as those custom tables

Platform Licensing

PRB1492342

ISV applications are unable to publish with definitions

Platform Licensing

PRB1454359

App Engine v1 definition does not report the correct numbers based on ua_user_ct_count

Platform Licensing

PRB1472307

Duplicate notifications are sent from multiple plugins or files

Platform Licensing

PRB1474245

User sets to group conversion and the group sync process fail

Platform Runtime

PRB1451366

Issue with the insert_original_email_message email script

Platform Security

PRB1487953

ACL evaluation takes over 22 hours after upgrading from Orlando to Paris

Platform Security

PRB1480562

Groups and roles maintenance transactions are canceled halfway due to the UI transaction quota limit, leading to incorrect role inherits

Platform Security

PRB1474112

The clone target cannot be added to the source instance

Platform Security

PRB1473724

During the login process, a user profile is displaying 'updated by system' after an unsuccessful login followed by a successful login

Platform Security

PRB1476319

Marking inherits as false for a sys_group_has_role and may temporarily leave sys_user_has_role records with an inheritance count of 0

Platform Security

PRB1477616

The standard change template description shows an encrypted value if the proposal description has encryption enabled

Predictive Intelligence

PRB1492306

'Add solution to update set' adds all the model artifacts records in the table due to a missing null check for the word corpus and word corpus version fields

Predictive Intelligence

PRB1458001

Duplicate input fields on the 'Test Solution' tab

Predictive Intelligence

PRB1484107

Application nodes experience memory contention when large models are delivered from ML trainers via certain transactions

Problem Management

PRB1439205

The subcategory in the problem form keeps the relationship with the category without setting up the Use dependent field field in the dictionary

Problem Management

PRB1440607

The base instance 'Problem Closed' notification is sent unexpectedly

Process Automation Designer

PRB1484181

When using multiple 'Create Task' activities, the 'Wait for completion' property is completing for all flows when only one task is completed

Process Automation Designer

PRB1474564

The 'Send Email Activity' subflow does not process inputs correctly

Procurement

PRB1492427

The Order button always shows up in the proc_po_item form

Procurement

PRB1459821

Procurement line is not populating metric_group or license_metric when SAMS is active

Project Management

PRB1499109

The 'Created by me' board list fails when com.glide.security.strict_read_roles = true and the system creates a read ACL for planned_task_custom_console_member*

Project Management

PRB1456826

Issues with project schedules

Project Management

PRB1456899

When the 'Approve end date' is before the 'Approve start date', the project form becomes unresponsive

Project Management

PRB1414260

The im_idea_core table installed in the com.snc.ppm_innovation_management plugin is not extensible

Project Management

PRB1457356

Applying project templates changes the approved dates

Project Management

PRB1472451

A decision record displays in the completed section when the status is 'approved' and the state is 'work in progress'

Project Management

PRB1477983

In Customer Project Management, the planning console incorrectly redirects when edited and saved

Project Management

PRB1482977

Exporting the planning console to a CSV file does not export all the project tasks

Project Management

PRB1498105

After upgrading from New York to Quebec, the exported MS projects opened in the MPP viewer create empty project tasks

Project Management

PRB1497795

Reference fields display the sys_id when exporting to CSV from the planning console

Project Management

PRB1420796

Percent calculation does not recalculate when planned end date values of project tasks are changed

Project Management

PRB1454809

Inside a project, the cost plan breakdown displays the functional cost and variance columns even though they are configured not to be displayed

Project Management

PRB1457224

Rate lines cannot generate when the system language is set to Japanese

Project Management

PRB1457246

Idea does not send notifications when comments are added

Project Management

PRB1458974

Users cannot export a planning console CSV when the project or project tasks have a '#' in the short description

Project Management

PRB1474598

The tsp_project_manager role cannot view the apply_planned_task_creator UI page, which breaks the project task creator UI action process

Project Management

PRB1476215

When a sub-project is created, the planned start date picks the next valid working day based on the schedule, and cannot pre-date a sub-project

Project Management

PRB1484515

The 'Update Program Actual Cost' business rule uses an undefined variable

Project Management

PRB1486379

In the planning console, users cannot remove values in string fields

Project Management

PRB1422264

24x7 project schedules cause issues with end dates

Project Management

PRB1451319

Project tasks automatically convert to milestones

Project Management

PRB1452213

In a project, the 'copy partial project' function does not copy top_portfolio to the project task

Project Management

PRB1452560

On the 'Budget Reference Rates' form, 'plan item breakdown' displays unnecessarily in the related list

Project Management

PRB1454764

On the demand form, the 'Create a project' link does not work as expected when the Agile plugin is active, and the PPS plugin is not installed

Project Management

PRB1490656

On the data quality tab on the PMO dashboard, financial reports do not update correctly when a project is created from a demand

Project Management

PRB1455188

When the country is the UK and the system locale is German, the currency displays in an incorrect format in Project Workbench Financials and Project Multi-currency

Project Management

PRB1456332

When copying a project, users cannot change the planned start date if there is a subproject with 'Start ASAP'

Project Management

PRB1456394

The planned end date ends a second or two before the scheduled end time

Project Management

PRB1456838

In the planning console, client side planning fails to save when there are special characters in the description

Project Management

PRB1458162

The planning console guided tour has an error when used inside Project Workbench

Project Management

PRB1459546

Adding a child project task to an Agile phase sets rollup = true on the Agile phase

Project Management

PRB1460021

The planning console hangs when attempting a scheduling operation while a plan continues a work in progress parent task with at least one completed shadow task, one pending task, and no other work in progress or completed children

Project Management

PRB1460284

Inconsistent roll-up of planned effort from child tasks when firing BR is enabled

Project Management

PRB1490594

Two demands are created instead of one when an idea manager double-clicks the Create a Demand button

Project Management

PRB1472319

Removing a project phase from a story causes the actual or planned effort to increase, both on the project and the project task or phase rather than removing the effort

Project Management

PRB1472852

The month names in the time card portal do not translate when using a language other than English

Project Management

PRB1473024

Recalling a time card throws an exception in the logs

Project Management

PRB1473818

There are Finnish translation issues on project planning

Project Management

PRB1474090

Long commit time when inserting a task on a subproject

Project Management

PRB1474938

Users with the pps_admin role do not have access to the dl_risk_value table

Project Management

PRB1475627

Users are allowed to update planned dates to after the actual start date when the program state is 'work in progress'

Project Management

PRB1475695

TeamSpace admins are unable to add or create stakeholders on a TeamSpace project

Project Management

PRB1477440

'Show on project status report' has no effect on investment portal project status reports

Project Management

PRB1479170

Business stakeholders cannot drill down on a resource report

Project Management

PRB1480714

When lag time changes to zero, it is set as empty in the XML instead of '0 seconds'

Project Management

PRB1483064

The release Gantt bar does not honor dates when there are dependencies

Project Management

PRB1483374

The program level view does not reflect a project's progress percentage

Project Management

PRB1486208

A project template with an empty planned start/end date gives an error message

Project Management

PRB1487560

Users are unable to add an external dependency due to an issue with the flow of finding a cycle between inter-project relationships

Project Management

PRB1499659

When there are 250+ categories in the im_category table, clicking the Show more button on the 'ideas_list' page displays a '400 (Bad Request)' error

Project Portfolio Management

PRB1478375

Multi-currency fields display on demand, project, and program budget pop-ups even when the multi-currency plugin is not installed

Project Portfolio Management

PRB1483901

An error while accessing the program workbench causes an error while fetching Gantt data

Project Portfolio Management

PRB1496762

The custom rate line attribute contains a special character

Project Portfolio Management

PRB1497618

Preferences are not saved for the 'Total Planned Cost' column when the 'Entered Cost Breakdown' column is deselected

Project Portfolio Management

PRB1487545

Stories do not display in the timesheet portal

Project Portfolio Management

PRB1457802

Fiscal periods do not display on the investment funding page

Project Portfolio Management

PRB1478010

Dialog boxes, such as 'Create Demand Budget' or 'Create Baseline', allow users to navigate outside the dialog box with the tab key

Project Portfolio Management

PRB1481419

In the investment portal, the timeline does not display data if there is a planning console column for the Stage field on demands

Project Portfolio Management

PRB1499042

The count of projects does not match between the footer and the lanes in the CIO roadmap

Read Replica

PRB1460502

Increased upgrade duration because 6-11 seconds of sleep was introduced during an online alter when there was maintenance running on Kagami

Release Management

PRB1478420

Users are unable to edit the Planned end date field in release management when activating the Release Management plugin and without the Planned Task_v2 plugin

Release Management

PRB1486470

When inserting a record for a task, the release task and release phase planned start date and planned end date do not save

Release Management

PRB1485403

Members added to agile groups do not display in the enhancement or defect 'Assigned To' lists

Remote Tables

PRB1495063

The GlideDate comparison in remote tables compares the display value with the internal value

Remote Tables

PRB1483297

A remote table fails to load if users delete the column without a default value defined in the script

Reporting

PRB1459350

A drill-down link is generated when a multi-select reference interactive filter uses an unsupported 'IN' operator

Reporting

PRB1380190

The 'Display Name' in the pa_dashboards updates differently from 'Name', and users can't search for a dashboard in the dashboard picker when logged in with a language other than English

Reporting

PRB1459688

Currency fields in exported PDFs are different from the form

Reporting

PRB1476430

Using a report source with many filter conditions on a calendar type report results in 'HTTP Status 400 Bad Request (Request header is too large)'

Reporting

PRB1484926

When the glide.ui.escape_text property is set to false, list reports without a chart title and with an '&' symbol in the name, or when a chart title contains an '&', cause an error message

Reporting

PRB1497246

Japanese characters on exported PDF graph reports are garbled when the login user's language is Japanese

Reporting

PRB1451143

The drill into the heatmap report displays a different record count in comparison with the interactive analysis page

Reporting

PRB1455448

List reports constructed with URL parameters do not display in the default view

Reporting

PRB1458568

If a list report in the Customer Service application is sorted, opened records will display in the default view instead of the chosen view

Reporting

PRB1459677

Performance issue when sharing a report to a dashboard

Reporting

PRB1445424

The labels for charts in a form are not translated

Reporting

PRB1451025

Report executions display incorrect homepage for dashboard widgets

Reporting

PRB1456977

A single score report does not work when the HTML field condition input is provided encoded

Reporting

PRB1458883

After switching the report type and setting the aggregation to 'Average', the percentage is calculated according to the record count and not the average

Reporting

PRB1473440

When set to the German language, time series with multi-datasets that have 'Trend by Created per Month' display separately and are not overlaid

Reporting

PRB1479807

'Report title' text cuts off when the translation is long

Reporting

PRB1503557

Graph bars display incorrectly in exported reports

Resource Management

PRB1452495

The Resource Allocation Workbench displays 'No allocations exist for the user' or it does not display project details in the resource finder

Resource Management

PRB1489909

Capacity is incorrectly calculated for resource users when the resource property 'com.snc.resource_management. exclude_events_from_schedule' is left

Resource Management

PRB1497592

'Search By User' issue in allocation workbench

Resource Management

PRB1462072

When adding an extension column from the configuration panel of Resource Allocation Workbench, it shows as extend [object,object] on the grid

Resource Management

PRB1475792

The resource plan extension fails when the 'Calendar Event Duration' property is changed from the default value of 60

Resource Management

PRB1481494

The Resource Allocation Workbench displays 'No allocations exist for the user'

Resource Management

PRB1452885

In Allocation Workbench, using the 'replace user' action with an unavailable user displays an incorrect message in the resource plan log

Resource Management

PRB1453256

Time logged against stories does not appear on the resource_aggregate_daily table

Resource Management

PRB1455235

Error when allocating a user with available hours

Resource Management

PRB1482418

On the Allocation Workbench, users are unable to see allocations in the week view

Resource Management

PRB1488713

Allocation workbench's resource finder does not understand the username hint when written in Japanese

Resource Management

PRB1503968

Duplicate actual hours on projects after time cards are recalled on a demand

Scheduled Job Processing

PRB1490794

When many rows are inserted into sys_trigger with the job_id as null, scheduled jobs with a priority less than null stop running

Schedules

PRB1503714

The 'All day' checkbox on a schedule span is unchecked when the language is changed from English

Search UX

PRB1460670

'sn-component-workspace -global-search-typeahead' and 'sn-component- workspace-global-search-tab' appear to be internationalized

Search UX

PRB1498587

In Agent Workspace, the search bar is aligned to the right

Search UX

PRB1462880

Users can link a suggestion reader group to a search application it was not created for

Security Incident Response

PRB1424915

The integration configurations module does not load when the glide.ui.escape_text property is set to false

Seismic Framework

PRB1482847

Seismic framework does not run code when the browser is minimized or the tab is inactive

Server Side Scripting

PRB1473171

The scoped async business rule is not re-evaluated in the correct scope when the condition statement is evaluated a second time before running

Server Side Scripting

PRB1473435

SetUseEngines(false) does not work if the glide record is instantiated for the parent table

Server Side Scripting

PRB1473892

GlideQuery's select() isn't dot-walking two levels down correctly

Service Catalog

PRB1496549

Deleting a draft publish item causes performance issues with the Edit in builder and Cancel checkout UI actions

Service Catalog

PRB1488733

'Current.variables' is empty on records created via record producer

Service Catalog

PRB1452697

Variables after the 'multi row variable' set are squashed to the left in printer-friendly mode

Service Catalog

PRB1460716

Unable to retrieve the variable information for sc_req_item on extended tables

Service Catalog

PRB1483162

When Service Portfolio Management Foundation is activated, catalog items without a catalog are connected to Service Catalog

Service Catalog

PRB1498158

Order guide requests are not linked to cases when they are created from Agent Workspace

Service Catalog

PRB1497636

Entries in the sys_attachment table are not deleted when a catalog item is requested

Service Catalog

PRB1457844

Assistive technologies describe select list items twice

Service Catalog

PRB1474261

After upgrading to Paris, 'setDisplay()', 'setVisible()', and 'setMandatory()' do not work in scoped applications for variable sets

Service Catalog

PRB1483948

In browse mode, the Add attachments button is skipped when the user navigates using the down arrow key

Service Catalog

PRB1388155

Audit history does not store the value for catalog variable answers, which affects SLA repair

Service Catalog

PRB1450678

The 'Multiple Catalog Data Lookup Rules' option does not run both rules at once

Service Catalog

PRB1453936

When defining a service catalog reference variable, users are unable to access the scope-based tables when the tables are in reference to the qualifying condition

Service Catalog

PRB1454576

In the order guide, the 'Lookup Select Box' defined reference qualifier that references another reference variable does not work

Service Catalog

PRB1455109

A business stakeholder role cannot view work notes on requested items

Service Catalog

PRB1456983

The options link in the Ticket Fields widget is visible although the 'Visible on Summaries' box is unchecked for the variables

Service Catalog

PRB1457601

Inactive users can order items using the clone requests process

Service Catalog

PRB1459393

Angular code executes in the variable editor on the scope app

Service Catalog

PRB1459811

RITMs created using the 'GlideappCalculationHelper .addItemToExistingRequest()' method do not evaluate default variables that use Javascript

Service Catalog

PRB1463081

For WCAG 1.4.1 on the 'sc_category' page, the 'Active' tab's state is only communicated by color

Service Catalog

PRB1473927

In a Virtual Agent OOB topic, when users submit a request with a template, the request submits and creates a 'None' value in the 'Select Box' variable even though the 'Mandatory' value is defined

Service Catalog

PRB1474586

After clearing the contents from a date field, assistive technologies continue to identify the previous content

Service Catalog

PRB1480658

In the portal, the cart does not update the price when the variable price option auto-populates

Service Catalog

PRB1481861

When using a catalog client script, the setValue on a multiple choice variable adds a choice value on the record producer

Service Catalog

PRB1500075

The label, 'Select box' choice, and checkboxes underneath the label type variables overlap for the record producer on Agent Workspace

Service Catalog

PRB1498455

There is hard-coded text in a business rule

Service Catalog

PRB1500702

The 'IpQuestion.java' script doesn't clean valid but malformed IP address values as expected

Service Catalog

PRB1503948

The 'Edit' icon in the 'Actions' column in a multi-row variable set is not displayed correctly after upgrading to Quebec

Service Catalog

PRB1503826

The item table's third column is blank

Service Catalog

PRB1502970

After submitting the catalog item, the system redirects to a blank page instead of the order checkout page

Service Catalog: Builder

PRB1488662

There is an issue publishing Item Designer items with multiple choice values

Service Catalog: Mobile

PRB1475639

Duplicate buttons appear when users open a catalog item on the Now Mobile app in landscape mode on a tablet

Service Catalog: Mobile

PRB1479563

Categories with hidden catalog items on Service Portal are visible on mobile

Service Catalog: Mobile

PRB1456263

Performance issues while populating the remote v_st_popular_item table

Service Catalog: Mobile

PRB1460247

For Android devices, the talk back feature reads the help tag instead of the help text

Service Catalog: Seismic

PRB1472593

In Agent Workspace, the list collector variables cut off at commas

Service Catalog: Seismic

PRB1453879

For a record producer, attachments do not attach to the record when submitting through 'catalog_item component'

Service Catalog: Seismic

PRB1476463

An RMIT record cannot be updated if base64 encoded images are included

Service Catalog: Service Portal Widgets

PRB1493597

'GetRecordVariablesArray' displays the sys ID instead of the correct value for the 'Requested For' variable

Service Catalog: Service Portal Widgets

PRB1474475

The standard ticket conversations widget does not consider the glide.service_portal.comment.enter_adds_newline system property

Service Catalog: Service Portal Widgets

PRB1488448

The comment 'deleted an attachment' is added in the activity log even when deletion is unsuccessful

Service Catalog: Service Portal Widgets

PRB1441986

Screen readers such as NVDA, JAWS, and Narrator do not narrate the 'Success Information' after completing all mandatory fields and submitting

Service Catalog: Service Portal Widgets

PRB1457590

In the Service Portal, clicking the Service Catalog breadcrumb takes users to 'All Catalogs'

Service Catalog: Service Portal Widgets

PRB1459649

Screen readers do not narrate the 'Required' information for the Add Attachments control while navigating using the arrow keys

Service Catalog: Service Portal Widgets

PRB1472136

WCAG discrepancies on the standard ticket page

Service Catalog: Service Portal Widgets

PRB1475841

In the Service Portal, the standard ticket page widget does not auto-update the comments

Service Catalog: Service Portal Widgets

PRB1478545

In Service Portal, clicking Add to Cart clears the attachment variable value if other mandatory variables are not populated

Service Catalog: Service Portal Widgets

PRB1480267

WCAG 2.0 issues on the 'sc_category' page

Service Catalog: Service Portal Widgets

PRB1484053

An attachment name is encoded for special characters in a standard ticket conversation widget

Service Catalog: Service Portal Widgets

PRB1485520

A null pointer exception is displayed when the user doesn't have access to the Short description and Number fields

Service Catalog: Service Portal Widgets

PRB1500213

The modal dialog heading level is not consistent for all rows; the VoiceOver reads 'Add Row' as heading level four

Service Level Agreement (SLA)

PRB1460643

Elapsed times are not recalculated, refreshed, or updated on a task SLA after a retroactive start from paused to 'in progress' states

Service Level Agreement (SLA)

PRB1488790

SLAContractUtilSNC.slaHasContract() triggers an expansive query

Service Mapping

PRB1448617

An update with changes from CMDB/Dynamic service recalculation halts when encountering relation with an invalid type and throws NullPointerException

Service Mapping

PRB1454812

The dynamic services recomputation process stops when pre-processing takes too much time

Service Mapping

PRB1487629

The service CI to manual entry points create redundant 'Depends on::Used by' relations

Service Mapping

PRB1255901

In rediscovery, the tuxedo pattern is discovered accidentally

Service Mapping

PRB1454456

For bulk conversions of 'cmdb_ci_service' to application services, the process for empty services says that it has failed, even though it succeeds

Service Mapping

PRB1454485

In the manual service population 'CreateOrUpdateITService script', direct relations of outdated manual endpoints are not removed

Service Mapping

PRB1459918

When a user does not have Service Mapping plugins, 'Page not found' shows when users click the New button in the 'Entry points related list' section in Application Services

Service Mapping

PRB1475409

Network path calculation fails for the default gateway IP address

Service Mapping

PRB1475967

A scheduled discovery sticks in an active state or times out

Service Mapping

PRB1485991

The 'AFPProviderJS' script includes log too much to the sys log, causing DB disk space growth

Service Mapping

PRB1444804

The file name and description fields contain error messages received when running discovery

Service Mapping

PRB1446068

IIS detects no website when there are both a started and stopped website on the same port

Service Mapping

PRB1455076

Inactive users can be set as the owner of an application service

Service Mapping

PRB1456618

'Update application service failed' message appears even though the error is related to the entry point

Service Mapping

PRB1458679

Users can create a discovery schedule job for non-discovered service types

Service Mapping

PRB1473459

A query-based service in a dynamic CI group does not appear in the 'Impacted services/CIs' tab when 'Refresh Impacted Services' is running in the incident

Service Mapping

PRB1473612

In the 'CreateOrUpdateITService' script, running a valid payload after an invalid payload fails

Service Mapping

PRB1475397

Skip and resume features are not usable when an error node resides inside a cluster

Service Mapping

PRB1477645

For CI items with an IP address, change requests to launch the top-down discovery API, which runs discovery on manual endpoints

Service Mapping

PRB1487616

Exceptions while populating 'svc_ci_assoc' breaks the flow that calls the script

Service Mapping

PRB1487718

The automated e-mail notification for a task error has a broken reference to the 'attachTaskLink mail' script

Service Mapping

PRB1499413

Irrelevant map warning about detached nodes displays

Service Portal

PRB1456689

While the guest session has timed out, 'api/now/sp/rectangle/' returns empty on the portal request

Service Portal

PRB1487239

In the portal, the title of the data table widget does not translate

Service Portal

PRB1495188

Error in the Service Portal 'Search Page' widget: 'Cannot convert null to an object'

Service Portal

PRB1156395

Service Portal HTML fields or variables do not have the option to increase the size or resize the editor window for better viewing, as in UI16

Service Portal

PRB1376707

Getting a '$sp is not defined' error for a search source that is created in a different application scope

Service Portal

PRB1476489

In Service Portal, a read-only HTML field does not display MS Excel table borders

Service Portal

PRB1457685

When submitting a request form in Korean in Service Portal, the last character in the Short description field disappears

Service Portal

PRB1474789

The base instance Ticket Conversations widget does not show a full image in the activity stream of a copy/pasted image in Service Portal

Service Portal

PRB1487942

The glide.service_portal.disable_location_tracker system property is not horned by the AI Search Assist widget

Service Portal

PRB1488353

Users are unable to log in from the $m.do page when MFA is enabled

Service Portal

PRB1498062

The 'KB Topics' and 'KB Topic Articles' widgets point to nonexistent pages

Service Portal

PRB1428737

The calendar flyout is not accessible when using a keyboard to navigate

Service Portal

PRB1439732

The Announcement widget does not translate some words

Service Portal

PRB1443222

The reference qualifier does not sort records correctly in the lookup select box in Service Portal

Service Portal

PRB1451225

The cross icon is stuck to the header in the Quantity field on the catalog page

Service Portal

PRB1454187

Searching for knowledge articles via Service Portal returns only one knowledge base's category filter if the applicable category names are the same in multiple knowledge bases

Service Portal

PRB1457953

In the Standard Ticket Tab widget, the multi-line field does not expand when the form loads

Service Portal

PRB1459629

Users are unable to access the Edit field in the rich text editor section while navigating using NVDA browse mode or JAWS

Service Portal

PRB1474255

Form error when user does not add an attachment

Service Portal

PRB1475111

The Virtual Agent chat bubble is not accessible when screen magnification is increased

Service Portal

PRB1475197

Image icons on the homepage are highlighted twice when navigating with JAWS using the down arrow key

Service Portal

PRB1479803

The 'Fields' control of the widget instance's options dialog box is cleared when it is opened in Page Designer

Service Portal

PRB1483065

Service Portal login redirects to the platform with the portal launched in iFrame when the homepage is set to ‘public’ and MFA is enabled

Service Portal

PRB1484097

While navigating using keyboard tab key, the focus is not moving in sequential order when the 'leave page' dialog box is opened

Service Portal

PRB1486704

Multiple records are created in the ts_query_kb table when a search is conducted from the Service Portal homepage

Service Portal

PRB1349967

The Service Portal Knowledge Base view starts input focus in the incorrect place

Service Portal

PRB1398897

There are chat dialog accessibility issues on the web chat client

Service Portal

PRB1415290

Subscription to services doesn't work as expected

Service Portal

PRB1416295

On mobile, the Reference and Choice fields in the catalog open by swiping

Service Portal

PRB1423571

When the Edit File Name and Delete buttons are focused, screen readers do not announce the file that will be edited or deleted

Service Portal

PRB1434192

Required ARIA attributes (aria-expanded) do not work as expected on the Role and Language fields

Service Portal

PRB1440225

On the mobile app, the 'sn-record-picker' directive does not work consistently between /mesp and /sp portals

Service Portal

PRB1440981

On Service Portal forms, two save buttons show when glide.ui.advanced is set to 'true'

Service Portal

PRB1442797

When navigating using the tab key, the focus moves twice to the attached filename links (.png) in the 'Activity Stream' section

Service Portal

PRB1445388

The read-only fields are dull in color in the Now Mobile app

Service Portal

PRB1448971

'Occurring' is spelled incorrectly in the Planned Maintenance widget

Service Portal

PRB1451231

While using the NVDA speech viewer, irrelevant content reads with the Search field

Service Portal

PRB1451569

NVDA announces the same information twice on various fields and buttons

Service Portal

PRB1451598

Screen reader does not announce complete information over the 'Done' control after activating the 'Edit' control

Service Portal

PRB1452352

The placeholder text for 'Search' does not describe its purpose

Service Portal

PRB1453394

Tooltip is not provided for the 'Email' control

Service Portal

PRB1453483

Redundant screen reader output on the header menu

Service Portal

PRB1454549

When the Virtual Agent chat widget is added to the footer, 'toggleChat()' does not function correctly in the ESC portal

Service Portal

PRB1456378

Text overflows in the user profile when the username is long

Service Portal

PRB1456561

When pagination has one result per page instead of a list, the approval widget remains after approving the last item

Service Portal

PRB1458082

WCAG issues on the search results page

Service Portal

PRB1458205

There is no information presented to screen reader users that there is a list of partial matching results when using the Search field in the portal catalog

Service Portal

PRB1458240

In Service Portal, the required multi-line edit fields are stated by NVDA to be required twice

Service Portal

PRB1459244

The draw signature pad does not work on the E-Sign Pad widget

Service Portal

PRB1459622

The load filter dialog closes after users type in the Search Filter field and use the Enter key

Service Portal

PRB1459665

Issue with the caption for table data in the Data Table from URL Definition widget

Service Portal

PRB1460318

The action parameter is undefined in the SC catalog item widget's 'setAttachment' on mobile devices

Service Portal

PRB1460605

An announcement title is missing when the text size is changed

Service Portal

PRB1463003

Referenced hyperlinks do not work from the contextual search result in Service Portal

Service Portal

PRB1472135

Unable to delete rows from a container

Service Portal

PRB1472742

Color contrast for the My org chart button fails WCAG 1.4.3

Service Portal

PRB1473047

For non-admin users, the 'fulfillment' workflow stage name value is not translated to French or German on RITM records in the Data Table widget in Service Portal

Service Portal

PRB1473530

The Service Portal log (sp_log) stores duplicates of search keywords when a user searches the keywords from the search bar on the search page of the ESC Portal

Service Portal

PRB1476336

The Service Portal redirect based on the SPEntryPage script does not work on a mobile device

Service Portal

PRB1476431

NVDA focus is not moving to the 'Cases' text while navigating using the down arrow key

Service Portal

PRB1476705

The keyboard tab loses focus after using 'Clear All' and 'Run' in the filter

Service Portal

PRB1476931

The horizontal scroll bar appears on the page after resizing to 400% zoom

Service Portal

PRB1476932

Screen readers do not identify the pagination landmark or region on the search results page while navigating using the landmark or the region shortcut keys 'D' and 'R'

Service Portal

PRB1476936

Screen readers narrate unnecessary list information for the Attachment button while navigating using the down arrow

Service Portal

PRB1477004

The icon next to the word 'Forums' is oversized and duplicated in portals other than the community portal

Service Portal

PRB1477049

When using 'Increased Contrast' and 'Inverted Color' high contrast modes, populated search results are not properly visible when the focus is on searched list items

Service Portal

PRB1478590

The Knowledge Article Helpful widget does not display if defined prior to the knowledge article content

Service Portal

PRB1478692

In the Case Ticket field, the Contract and Entitlement fields do not word wrap

Service Portal

PRB1479276

In the Service Portal, labels on the 'Ticket Fields' widget wrap when the translations are too long

Service Portal

PRB1481441

The multi-row variable set summarizer in Service Portal (sp_multirow_vs_summarizer.html) is not mobile-friendly

Service Portal

PRB1481466

In the Service Portal, the TinyMCE editor becomes shorter after dynamically hiding and showing it

Service Portal

PRB1482668

In the ticket conversation widget, the attachment name encodes special characters

Service Portal

PRB1483077

Warnings are observed, like 'Cannot convert null to an object'

Service Portal

PRB1483164

In Service Portal, the iFrame HTML element used in the MFA pop-up does not have a title attribute

Service Portal

PRB1484074

'Sorting order' fields do not have labels

Service Portal

PRB1484103

Heading is not defined for the heading text 'Account'

Service Portal

PRB1484208

Hyperlink issue on the Data Table from URL Definition widget

Service Portal

PRB1484268

When in high-contrast black and white modes and navigating using the tab key, the visual focus indicator is not visible on the services tab

Service Portal

PRB1485193

The chat window displays with extra padding after navigating through the 'Multi-flow' output response

Service Portal

PRB1485535

Service Portal Date/Time field reduces time by one hour

Service Portal

PRB1485663

The page gets stuck when the user attempts to submit a Record Producer a second time

Service Portal

PRB1486113

Two loading indicators display at zoom level >200%

Service Portal

PRB1486633

VoiceOver does not reference the field name when reading a date/time field and cannot distinguish multiple date/time fields on a form

Service Portal

PRB1486835

The 'KB also in Category' widget does not honor the 'sys_kb_id' URL parameter

Service Portal

PRB1487596

Date calculation is different between 'kb_category' and 'kb_article' page

Service Portal

PRB1487761

The 'theme.footer' object does not evaluate to null even when there is no footer configured in the portal theme

Service Portal

PRB1488309

There is a vertical line in the middle of the HR case activity log

Service Portal

PRB1489187

Button text disappears in the MESP portal when a modal dialog is displayed using a custom widget

Service Portal

PRB1499661

Numeric scale labels cannot be clicked in Service Portal

Service Portfolio Management

PRB1475413

Records in the service_availability table are deleted automatically

Service Portfolio Management

PRB1453694

When the 'begin' value of an outage record is set before daylight saving time, and the 'end' value of an outage record is set after daylight saving time, the duration value calculates incorrectly

Service Portfolio Management

PRB1457479

After running, the 'Populate Service Offering' business rule prevents SLAs from updating

Skills Management

PRB1489199

Access controls (ACLs) on the task_m2m_skill table are missing the 'not null checks' result in logs

Slushbucket

PRB1462686

When navigating using the tab key, users are unable to add the collection IDs to case lists in the 'Edit Member' dialog

Software Asset Management Professional

PRB1440100

A created entitlement has no part number when two part numbers exist and one is active and the other is inactive

Software Asset Management Professional

PRB1419092

For the Adobe integration, users can ignore subscription data returned without a product name

Software Asset Management Professional

PRB1405176

The System Center Configuration Management (SCCM) custom solution for Adobe Acrobat is outdated

Software Asset Management Professional

PRB1460830

Pulling O365 and Adobe subscriptions is slow

Software Asset Management Professional

PRB1479895

Issue with the toggle sections of the client script on the reclamation rule

Software Asset Management Professional

PRB1507848

Adobe subscriptions are not pulled because of an Adobe API change

Software Asset Management Professional

PRB1495586

The norm_product and norm_publisher values are not set upon an install if the DM already exists

Software Asset Management Professional

PRB1502416

The total cost on a software entitlement record is set to zero for any subscription period other than 'Entire Subscription Period'

Software Asset Management Professional

PRB1490580

The license total cost is incorrectly calculated due to a decimal point/thousands separator derived from the user and system locale glide.system.locale in single currency mode

Software Asset Management Professional

PRB1460365

In SAP, the WSDL API does not return the complete batch, despite the set range

Software Asset Management Professional

PRB1488850

The 'Sync Installed Software' post-sensor script does not populate the cmdb_sam_sw_install.last_scanned field for the 'Created by application' pattern cmdb_sam_sw_install records

Software Asset Management Professional

PRB1413038

Only Oracle options that are in use should be licensed

Software Asset Management Professional

PRB1447880

On the 'Software Subscriptions' table, the user field is editable or the manually changed users change to null by the profile jobs

Software Asset Management Professional

PRB1455060

IBM MQ license consumption

Software Asset Management Professional

PRB1475316

In SAM Foundation, the scheduled job 'SAM - Subscription Maintenance' does not run properly because SAMPReserveEntitlementUtil() is found only in samp.core

Software Asset Management Professional

PRB1477005

The LMR page times out when allocating rights to clusters on Per Core with client access licenses (CAL)

Software Asset Management Professional

PRB1477683

In the product type, the software assurance choice is created twice

Software Asset Management Professional

PRB1479531

A cross scope access violation causes long running duration because the scheduled job 'SAM - Software Asset Management Premium' calls a script with millions of unintended updates

Software Asset Management Professional

PRB1479963

The 'SAMPUsageUtil' script prevents the 'samp_sw_usage' table business rule from running

Software Asset Management Professional

PRB1487068

The 'deduplication processed' column on cmdb_sam_sw_install is not reset when the install record is updated

Software Asset Management Professional

PRB1499064

Reclamation candidates do not show on MS Publisher Pack

Software Asset Management Professional

PRB1503595

Incorrect license metric returned from 'SAMCoreCompanyUtil.resolveMetricForModelId'

Source Control Integration

PRB1497126

The 'All apps' page does not load on instances that are missing an index in the sys_update_xml table on the Application field

Source Control Integration

PRB1479584

The temporary commits generated by TestConnection during 'Link To Source Control' use the admin's username and email, which fails when PushRule is set for a GitLab server

State Flows

PRB1479899

The StateFlow script 'getValidStates' function includes inactive choices for the State field

Store ITOM Content for Discovery

PRB1477164

The auto-update to configuration management database (CMDB) service is unable to process the deletion of an S3 bucket in Amazon AWS

Survey Management

PRB1458718

When using the 'anonymize survey' option, metric results are not stored when a guest user is deleted

Survey Management

PRB1433628

Performance issue in the vendor risk questionnaire

Survey Management

PRB1453023

There is an unnecessary consolidated focus on the Edit this Section and Add a New Section buttons

Survey Management

PRB1455620

In a survey, the Instance number and Assigned to fields are not set when the metric is populated using the scripted default value

Survey Management

PRB1457100

Survey dependency does not work as expected when switching to mobile view from the browser

Survey Management

PRB1479748

The net promoter score does not calculate when the nps_value field in the asmt_metric_result record is empty

Survey Management

PRB1449829

The luminosity contrast ratio of the focus indicator on the Name field is 2.2:1, which is less than the required ratio 3:1.

Survey Management

PRB1453114

The left pane questions and categories tabs are not accessible with arrow keys, only the tab key

Survey Management

PRB1453137

The screen reader does not announce if the Properties and Dependency buttons in the 'Properties' dialog are selected

Survey Management

PRB1453153

On the Service Portal, the text of the questions in a survey instance is misaligned

Survey Management

PRB1454594

Survey links in email notifications don't open properly if the instance has SSO login enabled due to the URL format

Survey Management

PRB1455315

On the Now Mobile app, the reference control condition in the 'Survey of Employee' form doesn't work

Survey Management

PRB1458116

The survey designer's 'Controls' tab does not translate to German when the instance language is set to German

Survey Management

PRB1458764

In an assessment record, the Category Users field does not update when the User field changes the value

Survey Management

PRB1459845

In Outlook, mandatory questions on surveys are triggered with a word instead of an asterisk

Survey Management

PRB1473342

In surveys with multiple questions and pages, the user is redirected to the first question when they zoom out to 200%

Survey Management

PRB1474884

There are web content accessibility guideline (WCAG) concerns for attachment questions on surveys

Survey Management

PRB1478147

Inactive question displays in Virtual Agent survey

Survey Management

PRB1480141

When a guest fills out a public survey, the system creates a survey instance every time the user clicks Next on the survey

Survey Management

PRB1482839

The Quiz Designer preview has slow performance

System Applications

PRB1445806

The Create Application Files UI action creates objects in the incorrect scope if incorrect files are added to the application

Table Rotation/Extension

PRB1269518

An online alter transaction does not terminate when canceled

Tables and Dictionary

PRB1369345

The schema map on the 'sys_user' table does not load

Tables and Dictionary

PRB1444094

The filter order causes errors on TPP when column names overlap

Tables and Dictionary

PRB1388288

If the table extension model is TPP, filtering on the sys_class_name field doesn't limit the choices to child tables

Tables and Dictionary

PRB1449379

The subquery 'Select' selects the mixed-case value, which leads to performance issues for a query running on the Oracle database

Tables and Dictionary

PRB1460069

'GlideAggregate' does not join to the parent table when using optimizations and total planned cost (TPC) hierarchy

Tables and Dictionary

PRB1480694

A label change does not apply the new label on the 'Group by' setting from the list view

Tectonic Build Tools

PRB1426326

Inactive base instance component plugins have log errors upon installation

Templates

PRB1479823

When navigating using the tab key, visual alternative text does not display for the multiple search buttons present in the 'Create template' dialog

Templates

PRB1472635

Edit buttons fail to meet the minimum required luminosity ratio of 4.5:1 that is present in the 'All templates' dialog

Templates

PRB1473997

NVDA does not narrate the template bar aria for the Clear button

Templates

PRB1479822

In the 'Create Template' dialog, the Date, Time, Days, and Hours fields do not have visual placeholder text

Test Management

PRB1444321

Copying a test plan replaces the Test Plan field name on its associated test cases incorrectly

Test Management

PRB1498709

The Convert to Test Sets action does not convert all the test cases in Test Management 2.0

Text Search

PRB1479259

Due to a incorrect fTableName, a Service Portal search indexes a temporary file of the doc viewer

Text Search

PRB1460167

Stop words that contain periods cause an integer overflow in the 'Textsearch Junk' filter

Text Search

PRB1472379

When a root table has no record in 'ts_index_name', the child table index created from 'ts_configuration' cannot index a new record

Text Search

PRB1476619

Performance issue when searching during an HR case creation

Time Card Management

PRB1438758

The 'Time Card Daily' table does not merge when merging two processed time cards

Time Card Management

PRB1491353

The Copy from Previous Time Sheet action creates time cards but they are not visible until the user refreshes

Time Card Management

PRB1448955

In the Time Sheet Portal, 'Search on Resource Plan' does not filter records

Time Card Management

PRB1454558

Deleting pending time cards does not also delete the time card exception record

Time Card Management

PRB1462749

Notes are not added when adding notes and rejecting a time sheet with the Reject button in the same update

Time Card Management

PRB1438860

When users add a group task on the time sheet portal, the card is removed from the 'Group Tasks' section and added to 'Tasks'

Time Card Management

PRB1448922

In the Time Sheet Portal, the 'Copy from Previous Time Sheet' function forwards time cards that contain an inactive category

Time Card Management

PRB1454448

Lines on timesheets are editable when the timecard is empty, but not when another timecard is added

Time Card Management

PRB1454510

On new 'Time Worked' records, the rate type does not show or populate as a standard rate type

Time Card Management

PRB1457312

In the 'Time Cards by Expense Type' report in Time Sheet Dashboards, the CAPEX stack returns all the time cards for a user regardless of the expense line's expense type

Time Card Management

PRB1482032

The unassigned task card does not show in the left panel after selecting a task from the unassigned task list

Time Card Management

PRB1483826

In the Time Sheet Portal, the 'Open Card View' does not display the second time card until refreshing the page

Time Card Management

PRB1484514

The timecard_approver role doesn't include the pa_viewer role

Time Card Management

PRB1488160

Time cards submit with incorrect 'top task' project references

Transaction and Session Management

PRB1445338

GlideSession's 'ContextualSecurityManager.fCache' reference does not clear properly

Transaction and Session Management

PRB1476113

SNOW does not redirect to Google

UI Action

PRB1430541

In a domain separated environment when 'use_record_domain_for_data' is set to false, domain-specific UI actions do not work if the user's session domain does not match the record domain

UI Builder

PRB1501512

In the UI Builder, the URL does not work without '.do'

UI Builder

PRB1497028

Users with 'dashboard_admin', 'ui_dashboard_builder', and 'sn_ui_builder.dashboard_builder_admin' roles are unable to edit a dashboard if there's more than one container on the layout

UI Builder

PRB1485683

The base Agent Workspace side navigation does not load

UI Pages/Macros

PRB1430538

Screen readers NVDA and JAWS do not narrate the table summary for the 'Response Time' section when navigating using the table shortcut key 'T'

UI Pages/Macros

PRB1455056

Japanese characters in a UI page do not render correctly when users access the page standalone without a frame set in the UI page processor

UI Pages/Macros

PRB1475332

The scoped API 'GlideStringUtil.unescapeHTML' uses the incorrect case in the method name and is incompatible with the global 'unEscapeHTML'

UI Policy/Client Script

PRB1492004

The UI policy on a dot-walked field to set visible and read-only does not work on selecting a reference value

UI Policy/Client Script

PRB1484236

The 'g_form.getReference' only queries on 'sys_id', which causes ATF to be unable to set the reference field value with a non-sys_id reference key

UI Policy/Client Script

PRB1489592

The g_form.setValue method gives the error saying 'value1.replaceAll' is not a function

UI Policy/Client Script

PRB733616

The validation script runs when saving a client script that contains errors

UI Policy/Client Script

PRB1438542

The catalog UI policy script executes both 'Execute if true' and 'Execute if false' conditions at the same time

UI Policy/Client Script

PRB1441461

On the client side of the mobile service portal, the GlideRecord.deleteRecord does not work and generates a JavaScript error

UI Policy/Client Script

PRB1456685

On load alerts, the field_name field appears empty even when it has a value

UI Policy/Client Script

PRB1472325

In Automated Test Framework (ATF), the g_form interacts with the incorrect tab in the workspace

UI Policy/Client Script

PRB1478941

The base instance map UI page does not load when glide.ui.escape_all_script is set to false

UI Policy/Client Script

PRB1481268

Users receive an error message when using a UI policy with a date field condition of 'is less/more than'

UI Policy/Client Script

PRB1483069

The form shows the name instead of the label if the 'is_searchable_choice' field is set as true

UI Policy/Client Script

PRB1488710

A form pop-up appears when a value populates by a scoped client script

Update Sets

PRB1496315

Retrieving and committing a batched update set does not apply changes for dictionary records in the correct order consistently

Update Sets

PRB1443227

If mapping from a Flow Designer/ATF step is cleared from the sys_update_xml flow or step, the serializer does not add the sys_element_mapping to the sys_update_xml

Update Sets

PRB1442243

Deleting and recreating a field with the same name on the Task field or a child table adds sys_metadata_delete records to the update set

Update Sets

PRB1452263

A large number of sys_metadata_delete records impacts previewing an update set for sys_dictionary entries

Update Sets

PRB1477183

When retrieving batch update sets, the grandchild modification leaves the parent field blank on remote

Update Sets

PRB1482438

If the related lists are filtered to 'Show Matching' when updating the source, the Retrieve Completed Update Sets button does not work

Upgrade Engine Issues

PRB1481173

If there are errors in any table rotation, the upgrade engine bails out on the remaining table rotations

Upgrade Engine Issues

PRB1491942

After the upgrade, the system automatically enables the 'Collaboration Offline Group Message' notification

Upgrade Engine Issues

PRB1453493

Following an upgrade, reverting an object with a translated field to the base instance version deletes the translation for that field

Upgrade Engine Issues

PRB1479298

Instance upgrade fails due to a null pointer exception while loading the out-of-band application

Upgrade Engine Issues