The ServiceNow® Service Catalog application provides a requester view of the available services and products offered by the departments within your organization. Service Catalog was enhanced and updated in the Xanadu release.

Service Catalog highlights for the Xanadu release

  • Fill a catalog item form inline in the Virtual Agent conversation.
  • Let users experience the support of Zero Trust Access (ZTA) security model for Service Catalog.
  • Experience the faster loading of popular catalog items in the Popular Items widgets.

See Service Catalog for more information.

New in the Xanadu release

Added inline render type support of catalog item in Virtual Agent

Fill a catalog item form inline in the Virtual Agent powered by Natural Language Understanding (NLU).

For example, while requesting a catalog item that’s marked inline render type, the requester can fill the item and its options within the Virtual Agent conversation.

Activation information

Service Catalog is a Now Platform feature that is active by default.

Related ServiceNow applications and features

Now Assist in Catalog Builder
Use ServiceNow® Now Assist in Catalog Builder to create catalog items of your choice in Catalog Builder by giving text inputs.
Catalog Conversational Coverage
ServiceNow® Catalog Conversational Coverage provides a dashboard to view a high-level overview of the conversational and non-conversational catalog items.
Employee Center
ServiceNow Employee Center portal is a standard multi-department, dynamic portal for service delivery, and employee engagement.
Zero Trust Access
Zero Trust Access (ZTA) is a security model that assumes that no user or device is trusted by default.