The Xanadu family includes patches and hotfixes.

Important: For more information about how to upgrade an instance, see ServiceNow Upgrades.

For more information about the release cycle, see the ServiceNow Release Cycle.

Note: This Now Platform major family release is now available in ServiceNow's Regulated Market environments. For more information about services available in isolated environments, see KB0743854.

Q1 2025 Patching Program Targets

Targets are subject to change prior to patching. Target versions change only if absolutely necessary.

Releases Patch target option Release notes
Xanadu Xanadu Patch 4b Xanadu
Washington DC Washington DC Patch 9b Washington DC
Vancouver Vancouver Patch 10 Hotfix 3b Vancouver

Available versions

To view security patch and security hotfix release notes, log into support.servicenow.com (formerly HI).

  • Available: Any user can upgrade to the version. "Available" versions will appear on the Instance Upgrade Management Dashboard.

    ServiceNow Patching Program targets and patches are immediately available. Users do not need to request an entitlement to schedule an upgrade to these versions.

  • Available by request: Contact Customer Service and Support for approval to upgrade to the version.
  • Unavailable: The release version is not available.

MetricBase releases

For the latest MetricBase on-premise release notes, refer to KB0748185.

Ancillary software releases

For information about latest Password Reset Windows Application, ODBC driver, and all other ancillary software available for download from the ServiceNow Store, see ServiceNow Store release notes.