You can add a user to your instance to enable them to log in and use designated application features.

Before you begin

Role required: user_admin

Procedure

  1. Navigate to All > User Administration > Users.
  2. Select New.
  3. On the form, fill in the fields.
    FieldDescription
    User ID Create a unique identifier for this user's ServiceNow login user name. Typical examples of user IDs are cwitherspoon and charlie.witherspoon. You can’t create a user whose User ID duplicates an existing user. If you do import duplicates from an update set, the more recently created name takes the duplicate User ID.
    Given name Enter the user's given (often their first) name.
    Family name Enter the user's family name (often their last name).
    Note: You can clear the First Name field, or the Last Name field in an existing user record, but you can’t clear both at the same time.
    Title Enter a title or job description, or select one from the list.
    Department Select the user's department from the list.
    Password Assign a password to the user. To set up the user's password, fill in the fields on the form and save the record. Then, select Set Password. This password can be permanent or temporary.
    Password needs reset Select this check box to require the user to change the password during the first login.
    Locked out Select this check box to lock the user out of the instance and terminate all their active sessions. The system helps prevent users with the admin role from locking themselves out.
    Active Select this check box to make this user active. Only the administrator sees an inactive user in:
    • Lists of users
    • The selection list on reference fields (magnifying glass icon)
    • The auto-complete list that appears when you type into a reference field
    Web service access only Select this check box to designate this user as a non-interactive user. This field is available with Non-Interactive Sessions.
    Internal Integration User Select this check box to Mark service accounts as internal integration users.
    Email Enter the user's email address.
    To enter a non-standard email address that doesn’t pass field validation, you must deactivate the validation script first:
    1. Navigate to System Definition > Validation Scripts.
    2. Select the email record.
    3. Clear the Active check box and save the change.
    4. Complete the user profile, including the email address, and update or submit the record.
    5. Reactivate the email validation script.
    Language Select your preferred language from the list.
    Calendar integration Select Outlook to have this user receive meeting notifications via email directly to the calendar. Otherwise, select None.
    Time zone Select the user's time zone.
    Date format Select the user's preferred format for dates.
    Business phone Enter the user's business phone number.
    Mobile phone Enter the user's mobile phone number.
    Photo Attach a photo of the user, if appropriate.

    The minimum fields required to create a user record are: User ID and either First name or Last name.

    You can select the Personalize Form icon to remove fields.

  4. (Optional) Add Roles, Groups, Delegates, Skills, and Subscriptions to the user.
    For more information, see Managing roles, Creating groups, and Delegating roles.
  5. Select Submit.
    The new user record appears in the list.