By default, the language supported by the platform is American English. You can activate plugins for other supported languages if you have the admin role.

Before you begin

Role required: admin

About this task

The following plugins are currently available:
  • I18N: Arabic Translations
  • I18N: Brazilian Portuguese Translations
  • I18N: Czech Translations
  • I18N: Dutch Translations
  • I18N: Finnish Translations
  • I18N: French Canada Translations
  • I18N: French Translations
  • I18N: German Translations
  • I18N: Hebrew Translations
  • I18N: Hungarian Translations
  • I18N: Italian Translations
  • I18N: Japanese Translations
  • I18N: Korean Translations
  • I18N: Norwegian Translations
  • I18N: Polish Translations
  • I18N: Portuguese Translations
  • I18N: Russian Translations
  • I18N: Simplified Chinese Translations
  • I18N: Spanish Translations
  • I18N: Swedish Translations
  • I18N: Thai Translations
  • I18N: Traditional Chinese Translations
  • I18N: Turkish Translations
In addition, the I18N: Internationalization plugin (com.glide.i18n) provides the elements necessary for translating an instance without any translation preloaded. This plugin is useful for translating an instance to a language other than those listed above. For more information on using the I18N: Internationalization plugin to translate an instance, see Translating to an unsupported language.
Note:
  • Activating internationalization plugins for any of the available languages automatically activates the I18N: Knowledge Management Internationalization Plugin v2 plugin (com.glideapp.knowledge.i18n2).
  • Product and Application Names are kept in English in localization plugins. Feature names are translated.

Procedure

  1. Navigate to All > System Applications > All Available Applications > All.
  2. Find the plugin using the filter criteria and search bar.

    You can search for the plugin by its name or ID. If you cannot find a plugin, you might have to request it from ServiceNow personnel.

  3. Select Install to start the installation process.
    Note: When domain separation and delegated admin are enabled in an instance, the administrative user must be in the global domain. Otherwise, the following error appears: Application installation is unavailable because another operation is running: Plugin Activation for <plugin name>.
    You will see a message after installation is completed. For information about the components installed with a plugin, see Find components installed with an application.