You can configure a list to choose which columns appear in a list, create list views, and create fields on the table.

Before you begin

Role required: personalize_list

About this task

Procedure

  1. Navigate to the list you want to configure.
  2. Open the List controls menu and select View > (view name)to select the view you want to configure.The List controls menu expanded to show the Views menu
  3. Right-click any column heading and select Configure > List Layout.
  4. Add, remove, or reorder fields to configure the columns displayed and their order of appearance.
    The first non-reference field automatically links to the form view of the record. For this reason, consider using the record number as the first column in the list layout.
  5. Select Save.
    Note:
    • If you use Personal lists and then configure the list view differently, the changes do not appear until you reset your personal list to column defaults.
    • Inactive fields display in admin-configured lists until an admin updates the list layout to remove them.

If a reference field in a list displays as (empty) instead of the expected value, it is due to another field in the list containing an incorrect reference to either an orphaned record or a sys_id that does not exist in the referenced table. The solution is to remove the incorrect reference data from any reference fields in that table.

Add an extended field to a base table list

Administrators can configure a property that determines whether fields on extended tables can be added to a parent table list. For example, when this feature is enabled, you can view and filter on the Caller field, from the Incident table, on a Task table list.

Before you begin

Role required: admin
Note: Enabling this property does not show the extended table fields in the personalize list.

Procedure

  1. Navigate to All > System Properties > UI Properties.
  2. Locate the property Allow base table lists (task, cmdb_ci, etc.) to include extended table fields (incident_state, os_version, etc.), and allow filtering on extended table fields (glide.ui.list.allow_extended_fields).
  3. Select the check box to enable extended fields on parent table lists, or clear the check box to disable the feature.
  4. Select Save.