The Service Integration Management Service Integration and Management (SIAM) for service provider (SP) architecture integrates services for a unified customer experience.

Attributes of SIAM architecture

  • Customers access SP services on a dedicated or shared portal to the SP shared instance.
  • SPs use ServiceNow shared instances to manage their service delivery.
Figure 1. SIAM architecture at a glance
Reference architecture SIAM
Figure 2. SP reference architecture comparison
Reference architecture comparison