Associate CIs with Problem
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- UpdatedJan 30, 2025
- 2 minutes to read
- Yokohama
- Problem Management
Associate multiple affected or impacted configuration items (CIs) to a problem to find out all the CIs that are affected by the same problem.
Before you begin
Role required: itil, sn_problem_write, admin, problem_admin, problem_coordinator or problem_manager
About this task
Use the Configuration Item field when there is a single, primary CI that is the cause of the problem and the Affected CIs or the Impacted Services/CIs related list when multiple CIs are affected by the problem.
Procedure