The Demand Management process flow consists of the following tasks.

Table 1. Demand Management Process Flow
TaskDescription
Submitting ideas
Any user can submit ideas from the following locations:
  • Service Catalog > Can We Help You > Submit Idea.
  • Self-Service > Ideas > Create New.
Note: Submitters or collaborators can edit their ideas as long the idea is in the Submitted state.
Creating demands Demand managers and demand users can create demands using the Demand Management application.
Alternatively, any user can create demands from the following locations:
  • Service Catalog > Can We Help You > Create a new demand.
  • Self-Service > Demands > Create New.
Note: Requesters or collaborators can edit their demands as long as the demand is in the Draft state.
Adding details to demands Demand managers can add details to a demand request by adding demand tasks, stakeholders, requirements, risks, decisions, and resource plans.
Assessing demands Decision makers can use assessment results and the demand backlog when determining which demands to approve or reject.

Demand managers can decide if the assessment should be triggered for the demand using the Assessment Required field on the demand form.
Completing demands Demand managers can set a demand to Completed when work on the demand is complete.

You can cancel the future resource plans and complete the allocated resource plans for a Completed or Deferred demand.