The ServiceNow® Cost Management application tracks configuration item costs. The costs can be allocated to business units and used in reports.

Cost management enables these features:
  • Using rate cards.
  • Defining configuration item (CI) costs.
  • Tracking one-time costs for CIs.
  • Processing recurring CI costs to generate expense lines.
  • Distributing bulk costs to multiple expense line sources.
  • Tracking costs related to tasks and projects.
  • Aggregating configuration item costs and charging the total cost to a business service or application.
  • Allocating expense lines to business units with flexible allocation rules.
  • Tracking planned and actual budget costs by cost center.

Cost Management Options

Use the following cost management options to plan and control business costs.
  • Create rate cards to properly track configuration item, contract, task, and labor costs.
  • Create expense lines and expense allocation rules.
  • Aggregate configuration item costs and apply the total cost to a business service or application using relationship paths.
  • Create distribution costs and distribution cost rules to divide costs between a group of records.