To set up a custom integration in SaaS License Management, create a spoke to connect with a SaaS application.

Before you begin

Role required: admin

About this task

  • Use ServiceNow® Studio to create a spoke. For more information about Studio, see ServiceNow Studio.
  • If a spoke exists for the SaaS application that you're integrating with, you can use the existing spoke instead of creating one. For a list of applications that have ServiceNow® Integration Hub spokes, see IntegrationHub available spokes.

Procedure

  1. Navigate to All > System Applications > Studio.
  2. Select Create Application.
  3. Give your app a name that includes the name of the SaaS application that you're integrating with and a description.
    Keep the auto-filled value for the Scope field.
  4. Select Create.
  5. Add the following roles and then select Continue.
    • admin
    • sam_developer
    • delegated_developer
  6. Select the Classic format, then select Continue.
  7. Select Done with tables.
  8. To close the session and create your app, select X.
    Tip: Refresh the page to view the spoke app that you created in the list of apps.

What to do next

As you continue building your custom integration, use the spoke to save the following items.

  • Connection & Credential alias
  • Data stream actions to get users and user activity
  • Action to reclaim a user

If you’re publishing your custom spoke application on the ServiceNow Store, also use the spoke to save your subflows.

Create a custom integration profile to track software subscriptions and optimize stale licenses for any SaaS application. For more information, see Create a custom integration profile.