Integrating with Trello
-
- UpdatedJan 30, 2025
- 4 minutes to read
- Yokohama
- IT Asset Management
Integrating your Software Asset Management application with the Trello service enables you to track your software subscriptions and to reclaim unused licenses.
For more information about the Trello service, see the Trello Developer guide.
Process | Required user role in the Trello application | Authentication scopes |
---|---|---|
Download subscriptions | Product admin | None |
Pull user activity | Product admin | None |
Reclaim subscription | Product admin | None |
Generate Trello API key and token
Generate a Trello API key and token to get access to the Trello portal.
Before you begin
Trello Role required: Refer to the Minimal user permissions table.
Verify that you have a managed user account and Atlassian admin access.
Procedure
Create a Trello connection
Set up your ServiceNow instance to add the Trello API key and API token.
Before you begin
ServiceNow Role required: admin
Procedure
Create a Trello integration profile
Create an integration profile to track software subscriptions and optimize licensing for the Trello service.
Before you begin
To create a Trello integration profile, request the Software Asset Management - SaaS License Management plugin (sn_sam_saas_int) from the ServiceNow Store.
ServiceNow Role required: admin or sam_integrator and sn_trello_spoke.trello_admin
About this task
If you’re using Software Asset Workspace, the option to create the Trello integration profile in Core UI is inactive.
Procedure
What to do next
After the integration connects, your ServiceNow instance automatically creates software models, reclamation rules, and software subscriptions that are refreshed daily.
If you want to set up multiple integration profiles with unique connections, create child aliases to manage different configurations and settings for each integration profile. For more information, see Create a child alias to set up multiple integration profiles.
Review all automatically generated reclamation rules to reclaim user subscriptions. For more information, see Review a software reclamation rule.
- For more information on creating software entitlements in the Software Asset Management Core UI, see Create entitlements in Software Asset Management classic.
- For more information on creating software entitlements in the Software Asset Workspace, see Create entitlements in workspace.
- For more information on creating software entitlements using the Software Asset Management Playbook, see Create entitlements using the guided walk-through.
- For more information on running reconciliation in the Software Asset Management classic application, see Run software reconciliation.
- For more information on running reconciliation in the Software Asset Workspace, see Run software reconciliation in the workspace.