Integrate HR Service Delivery with HR management systems to synchronize employee profiles, to-dos, and other data; background check systems to request background checks; e-signature systems to request electronic signatures; and more.

For select systems, preconfigured integrations are available to use. You can also configure your own custom integration with third-party systems that use SOAP or REST services.

Important: Workday integration and SuccessFactors integration that were available with the HR Integrations plugin have been deprecated. For Workday integration, you can use the HR Service Delivery Integration with Workday application, and for SuccessFactors integration, you can use the HR Service Delivery Integration with SuccessFactors application.

Preconfigured integrations

HR Service Delivery provides preconfigured integrations for the following third-party systems.

Table 1. Preconfigured integration details for third-party systems
Third-party system Preconfigured integration
Background check system
E-signature system
Tax form management system Integrating with the CIC Plus service

Support and troubleshooting information

For information on HR Integrations support and troubleshooting, see the HR Integrations FAQs [KB0678031] article in the HI Knowledge Base.
Note: There are scenarios that are not supported in the initial integration, specifically when an employee is rehired or when an employee moves from contingent to full time.

Activation information

HR Integrations is automatically activated when you activate Case and Knowledge Management. If it is not activated, you can manually activate HR Integrations. For information on what components are installed with the application, see Components installed with HR Integrations.