When an email is received, parse the most recent message in an email thread by creating Email Reply Separators using specified string or regular expressions.

Before you begin

Role required: admin

Procedure

  1. Navigate to All > System Policy > Email > Email Reply Separators.
    A list of email reply separators shows up.
  2. Click New to create a new email reply separator.
  3. On the Email Reply Separator form, fill in the fields.
    FieldsDescription
    Name Name of the separator.
    Application Scope of the separator.
    Active Option to activate the separator.
    Type Type of separator.
    • String: Searches for the specified string to parse out an email thread.
    • Regex: Searches for the specified regular expression to parse out an email thread.
    Note: Complex regular expressions may take time to evaluate the email thread. In such cases, the regular expression evaluation is timed out after 10 seconds and skipped for that regular expression and the email processing is continued.
    Order Priority of the separator.
    Separator Separator value based on the selection of the Type.
    Short description Description about the separator.
    Language Language of the reply separator.
    Note: All email clients don't indicate a language, so all active reply separators are applied to locate a separator in the email message.
  4. Click Submit.