Email templates
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- UpdatedAug 1, 2024
- 2 minutes to read
- Xanadu
- Notifications
Email templates enable administrators to create reusable content for the subject line and message body of email notifications.
Templates deliver consistent information on specific system activities and improve the efficiency of creating multiple email notifications for similar actions. If necessary, you can make minor changes on the fly to an email that uses a template by overriding the subject line and message body content in the notification form. A common practice is to define the message body in a template and create new subject lines for different types of recipients. There is no limit to the number of templates that you can create.
- Raw HTML content is converted into a WYSIWYG format.
- The content can be edited in a feature-rich HTML editor.
- Mail scripts are condensed into a single, easy-to-read line that can be reused in multiple email notifications.
- To prevent broken links, images linked using URLs relative to a particular instance are converted to absolute links.
Related Content
- Create notification categories
You can create notification categories to identify and group related notifications that are listed in the notification settings for your users.
- Create an email notification
Create an email notification specifying when to send it, who receives it, what it contains, and if it can be delivered in an email digest.
- Email layouts
Create reusable content for the message body of email templates.
- Email retention
You can archive and eventually destroy email messages that you no longer need or if your Email table is excessively large.
- Watermarks on notification emails
By default, the system generates a watermark label at the bottom of each notification email to allow matching incoming email to existing records. Each watermark includes a random 20-character string that makes it unique.
- Parse an email thread
When an email is received, parse the most recent message in an email thread by creating Email Reply Separators using specified string or regular expressions.
- Email digests
An email digest is a single email that summarizes the activity for a selected notification and its target record during a specified time interval. You can enable an email digest to reduce the number of notifications received when frequent updates to the associated record occur within a short time period.
- Domain separation and Notifications
Domain separation is supported in the Notifications application. Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains. You can control several aspects of this separation, including which users can see and access data.
- Email FAQs and troubleshooting notification emails
Logs and diagnostics are provided to help determine whether notification emails are being sent and received successfully, what any issues are, and who receives the email.