Advanced Risk

Ensure that you have the GRC Profiles (com.sn_grc) plugin and the Risk Management (com.sn_risk) plugin activated.

App Engine Studio

Setting up App Engine Studio requires at least one production instance and two non-production instances. For more information, see Configuring App Engine Studio.

Audit Management

Install GRC: Advanced Core, GRC: Audit Management, and ServiceNow®GRC:Advanced Risk by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Contact Tracing

To add wearable devices assigned to users, the wearable device data is stored in the Wearable Technology [cmdb_ci_wearable] table. The table is installed with the CMDB CI Class Models application available in the ServiceNow Store. Ensure that you have the CMDB CI Class Models application installed and active. For more information, see CMDB CI Class Models.

To create an Emergency Outreach notification, the Emergency Outreach application must be installed and active.

To add a potentially exposed contact's vaccination status to a contact tracing visualization, the Vaccination Status application must be installed and configured. For more information, see Vaccination Status.

Emergency Exposure Management

If you want to identify possibly exposed users by querying meetings, Microsoft Office 365 is required. You must register and configure Microsoft applications to work with Emergency Exposure Management. For details, see Set up Emergency Exposure Management.

Emergency Outreach

To use the Safe Workplace audience feature, the Employee Readiness Core plugin is required. The Request PPE response script requires the ServiceNow®Workplace PPE Inventory Management application. The Request PPE response script is not active by default and must be manually activated.

To receive mobile push notifications, users must have the Now® Mobile app installed on their phones. For more information, see Now Mobile app.

You can send SMS notifications for Outreach acknowledgements and daily health verifications. You must have the Notify plugin and Notify-Twilio Direct driver enabled to be able to send SMS notifications.

Employee Health Screening

Employee Readiness Core

To synchronize data between the Employee Readiness Core and Workplace Visitor Management applications, the Workplace Visitor Management application must be installed. For more information, see Install Workplace Visitor Management.

Employee Readiness Surveys

Employee Travel Safety

Enterprise Employee Experience Pack

Health and Safety Testing

Safe Workplace Dashboard

Vaccination Status

To use Virtual Agent with SMS, your organization must have a Twilio account and phone number. You must also install the Virtual Agent plugin (com.glide.cs.chatbot) and set up the Conversational SMS Integration with Twilio application (sn_va_sms_twilio). For more information, see Set up the Conversational SMS Integration with Twilio.

Vaccine Administration Management

To use Virtual Agent conversations for Vaccine Administration Management, you must have the Virtual Agent plugin (com.glide.cs.chatbot) installed.

Workplace PPE Inventory Management

Workplace Safety Management

To use the Workplace reservations tracing system, you must also have installed the Emergency Exposure Management application.

To use the workplace reservations tracing system, you must also install the Emergency Exposure Management application