The ServiceNow® Notify application provides support for SMS and voice channels on the Now Platform® to communicate with customers. Notify was enhanced and updated in the Xanadu release.

Notify highlights for the Xanadu release

Provides the flexibility to delete or retain Twilio messaging records when Twilio is disconnected from a ServiceNow instance.

See Notify for more information.

Changed in this release

Notify Twilio Direct driver
When the Twilio messaging service is disconnected from a ServiceNow instance, you can choose to delete the messaging records according to your data management and security retention policies or retain the records for future reference. For more details, see the Behaviour of Default Messaging Service when connecting to Twilio from ServiceNow instance [KB1644265] article in the Now Support Knowledge Base.

Activation information

Notify is a Now Platform feature that is available with activation of the Notify (com.snc.notify) plugin. For details, see Notify.

Related ServiceNow applications and features

Notify connector for Microsoft Teams
The Notify connector for Microsoft Teams enables you to manage and initiate a Microsoft Teams meeting directly from any record such as an incident or a task.