The ServiceNow® Health Log Analytics application helps you predict IT issues before they impact users by ingesting, analyzing, and correlating machine-generated log data in real time. When Health Log Analytics detects a deviation from a normal pattern, it alerts you of a possible issue. Health Log Analytics was enhanced and updated in the Xanadu release.

Health Log Analytics highlights for the Xanadu release

  • Enjoy a significantly faster log streaming rate with the Lighting gRPC client for MID Server communication with the ServiceNow instance.
  • Stream system logs from Glide to Health Log Analytics.

See Health Log Analytics for more information.

Important: Health Log Analytics is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

New in the Xanadu release

Enjoy a significantly faster log streaming rate with the Lighting gRPC client for MID Server communication with the ServiceNow instance
Increase log streaming speeds to Health Log Analytics by up to six times through the Lightning gRPC client, which enhances MID Server communication with your ServiceNow instance. Note that the Lightning gRPC client requires manual configuration to activate.
Stream system logs from Glide to Health Log Analytics
Use the Glide Syslog data input to stream log messages from the System Log table (Glide Syslog) in Glide to the Health Log Analytics AI engine (Occultus).
Note: Only a single Glide Syslog data input can exist in the system. This data input doesn't run on a MID Server.

Activation information

Install Health Log Analytics by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Localization information

The current available languages for Health Log Analytics are US English, UK English, French, German, Italian, Japanese, and Spanish. The default language is US English.

Related ServiceNow applications and features

Event Management
The Event Management application uses events generated by Health Log Analytics. When Health Log Analytics detects an anomaly in your log data, it sends an event to Event Management. Event Management receives the event and generates an alert based on event and alert management rules.
Agent Client Collector
Agent data inputs beginning in Health Log Analytics Version 21.0.1 - September 2021 use Agent Client Collector to stream logs to the ServiceNow instance.
MID Server
Health Log Analytics uses the ServiceNow® MID Server product to stream logs to the ServiceNow instance.
Service Operations Workspace
Health Log Analytics generates alerts in the ServiceNow Service Operations Workspace, a configurable workspace that provides a unified experience for multiple IT Operations Management workflows.