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    Home Quebec Release Notes Quebec release notes Learn about Quebec Release notes for upgrading from Paris Features and changes by product Employee Service Management release notes Safe Workplace release notes Workplace Safety Management release notes

    Workplace Safety Management release notes

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    Workplace Safety Management release notes

    The ServiceNow® Workplace Safety Management application empowers you to structure return to workplace procedures like scheduled cleaning, workspace allocation, and shift assignment. Workplace Safety Management is a new application in the Quebec release.

    ServiceNow® Safe Workplace suite applications help you reopen your workplaces and support the health and safety of your users after emergencies and pandemics like COVID-19.

    Workplace Safety Management highlights for the Quebec release

    • Quickly organize sanitized and socially distanced workspaces for the return of your users.
    • Efficiently coordinate with department leaders and workplace service managers to reserve workspaces for users in shifts.
    • Monitor workspace reservations and cleaning task statuses through streamlined reports and dashboards.

    See Workplace Safety Management for more information.

    Important: Workplace Safety Management is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

    Workplace Safety Management features

    Manage workplace tasks
    Schedule and monitor workplace activities that are scheduled for each shift. Create scheduled or on-demand maintenance tasks with checklists to ensure consistency, and generate reports to track the progress of these activities. Workplace managers can also sign a generated PDF for completed tasks, which creates useful tracking for compliance procedures.
    Configure shifts and workspace areas
    Efficiently plan and manage spaces at your workplace by creating shift schedules. Then, assign users and workspaces to these schedules. As a workplace manager, set arrival intervals for different locations at your workplace with defined capacities to facilitate staggered entry of users into the office, and set the capacity for areas of your workplace to promote safety guidelines. Set rules to assign the workplace user role to users in the countries where you are starting to return to the office.
    Request and reserve a workspace reservation
    As a user, request workspace reservations when you are ready to return to the office. Select a defined shift or custom time of your choice and use floor plans to choose an available workspace for your date range.
    As a manager, review pending requests and notify users when their requests have been approved or denied. Reserve available workspaces for your users to determine physical distancing measures when they return to the workplace or automatically generate workspace reservations in bulk for all users assigned to a shift for a single day or multiple days.
    Users and managers can also submit and review workspace reservation requests on the Now Mobile app.
    Upload and update your workplace floor plan
    Upload floor plans for your workplace, which you can use to reserve space for your users when they return to the office. Update a workplace floor plan by uploading a new floor plan and previewing it to ensure that the layers or changes are correct before you commit them. After updating your workplace floor plan, you can view a log of the changes you made.
    Use the Workplace manager dashboard
    Monitor the space allocation and workplace maintenance activities at your office campus. For any given day, view the list and drill down to details of available spaces, space reservations, pending workplace requests, arrival times for different locations of the workplace, arrivals, and maintenance tasks.
    Leverage the Workplace dashboard in Service Portal to visually analyze available workspace capacity, space requests, and reservation trends. Monitor the maintenance tasks for your workplace and reserve a space for a user or create a workplace maintenance task directly from the Service Portal page.
    Manage workplace shifts that you own
    Review the workplace shifts that you own in Workplace Safety Management and update the shift details if necessary. Monitor the reservations and requests made for the workspaces associated with these shifts.
    Use guided setup to implement Safe Workplace apps
    The Safe Workplace guided setup provides a sequence of tasks that help you configure the Safe Workplace and Emergency Response Management applications on your ServiceNow instance. To open the Safe Workplace guided setup, navigate to Guided Setup > Safe Workplace Guided Setup. For more information about using the guided setup interface, see Using guided setup.
    Request workplace services using the Workplace Service Portal
    Submit any workplace related service request using the Workplace Service Portal. Select from a list of services listed in the Workplace service catalog. Use the Virtual Agent chat support to submit your query and make requests. Make reservations, view your requests, register visitors and submit any inquiry.

    Important upgrade information for Workplace Safety Management

    The Workplace reservations tracing system is included in version 2.0.3 of Workplace Safety Management. This tracing system is not active by default. To use this tracing system for identifying potentially exposed users, activate it and configure the corresponding data source in Workplace Safety Management. The Emergency Exposure Management application is required to use this tracing system.

    Activation information

    Install Workplace Safety Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    Federal customers using IL4 or FedRAMP environments will see the Safe Workplace suite applications ready and available to install on their nonproduction instances without having to make any special requests. Licenses are required to use Safe Workplace suite applications on production instances. Customers are responsible for configuring the apps to meet U.S. federal regulations and guidelines.

    Table 1. Installation instructions for self-hosted and federal environments
    Type Instructions

    Commercial on-premise

    Visit the ServiceNow® Store to download and install the application.

    Federal hosted

    See the Federal downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030260] article in the Store Help Center for more information.

    Federal on-premise

    If you are a federal on-premise customer and you would like to install this application, reach out to your sales representative or open a Now Support or HIWAVE ticket. In the ticket, request to be routed to the SHOT team.

    See the Federal downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030260] article in the Store Help Center for more information.

    On-premise

    See the Commercial downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030258] article in the Store Help Center for more information.

    Additional requirements

    To use the Workplace reservations tracing system, you must also have installed the Emergency Exposure Management application.

    Related ServiceNow applications and features

    Safe Workplace for mobile
    The ServiceNow® Safe Workplace mobile experience enables organizations to manage the essential steps for returning users to the workplace from anywhere with the Now Mobile app. With an intuitive mobile design and user-friendly interface, organizations can deliver a seamless return to workplace experience, enabling users to complete health screenings and surveys, set up visits, make reservations, request PPE, and more to support their health and safety.
    Employee Readiness Surveys
    With the ServiceNow®Employee Readiness Surveys application, send surveys to help gauge whether users are ready to return to the workplace. Ask questions to get insights into how users feel about returning to work, their current health status, and underlying concerns such as personal health, family obligations, and anxiety about workplace safety. Based on responses, you can measure and determine the steps needed to help users feel safe and secure upon their return.
    Employee Health Screening
    The ServiceNow®Employee Health Screening application enables organizations to screen users before entering the workplace to ensure compliance with the organization's entry requirements, such as a temperature check and personal protective equipment (PPE). Based on their own criteria, organizations can determine whether it’s safe for the user to enter the workplace. Organizations can use a reporting dashboard  to view trends by sites and record the return of users into  their  facilities.
    Workplace Personal Protective Equipment Inventory Management
    The ServiceNow®Workplace Personal Protective Equipment Inventory Management application helps you manage and monitor workplace needs for safety equipment provided to your workforce. A dashboard provides a comprehensive view of inventory by each facility, an aggregate scope of the entire workplace, and historical data on how equipment levels have changed over time. You can update current inventory levels daily for accurate and real-time inventory management.

    Notice regarding use by organizations

    All decisions in connection with the implementation of this application are at the sole decision of the Organization utilizing this application. Organizations agree that use of the application is not a representation by ServiceNow regarding the application’s compliance with any law or regulation and any suggested language provided out of the box with the application does not constitute legal advice by ServiceNow.

    Organizations remain solely responsible for complying with their legal obligations under applicable law, including (but not limited to) data protection and employment laws, and should modify any language within the templates provided to meet the Organizations' specific requirements.

    Notice regarding use by government agencies

    ServiceNow is offering this application to government agencies and their authorized users, not to government employees in their individual capacities. Use of the application does not modify any existing, or future entitlements or payment obligations for ServiceNow software or applications otherwise purchased by the government agency. ServiceNow shall not be responsible for any implementation or configuration costs associated with use of the application unless separately purchased. Government customers are solely responsible to confirm with the agency’s Ethics Office or its authorized representative that acceptance and usage of the application is permissible.

    All decisions in connection with the implementation of this application are at the sole decision of the government agency utilizing this application. Agencies remain solely responsible for complying with their legal obligations under applicable laws and regulations, including (but not limited to) data protection and employment laws and regulations, and should modify any language within the templates provided to meet the agency’s specific requirements.

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      Workplace Safety Management release notes

      • Save as PDF Selected topic Topic & subtopics All topics in contents
      • Unsubscribe Log in to subscribe to topics and get notified when content changes.
      • Share this page

      Workplace Safety Management release notes

      The ServiceNow® Workplace Safety Management application empowers you to structure return to workplace procedures like scheduled cleaning, workspace allocation, and shift assignment. Workplace Safety Management is a new application in the Quebec release.

      ServiceNow® Safe Workplace suite applications help you reopen your workplaces and support the health and safety of your users after emergencies and pandemics like COVID-19.

      Workplace Safety Management highlights for the Quebec release

      • Quickly organize sanitized and socially distanced workspaces for the return of your users.
      • Efficiently coordinate with department leaders and workplace service managers to reserve workspaces for users in shifts.
      • Monitor workspace reservations and cleaning task statuses through streamlined reports and dashboards.

      See Workplace Safety Management for more information.

      Important: Workplace Safety Management is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

      Workplace Safety Management features

      Manage workplace tasks
      Schedule and monitor workplace activities that are scheduled for each shift. Create scheduled or on-demand maintenance tasks with checklists to ensure consistency, and generate reports to track the progress of these activities. Workplace managers can also sign a generated PDF for completed tasks, which creates useful tracking for compliance procedures.
      Configure shifts and workspace areas
      Efficiently plan and manage spaces at your workplace by creating shift schedules. Then, assign users and workspaces to these schedules. As a workplace manager, set arrival intervals for different locations at your workplace with defined capacities to facilitate staggered entry of users into the office, and set the capacity for areas of your workplace to promote safety guidelines. Set rules to assign the workplace user role to users in the countries where you are starting to return to the office.
      Request and reserve a workspace reservation
      As a user, request workspace reservations when you are ready to return to the office. Select a defined shift or custom time of your choice and use floor plans to choose an available workspace for your date range.
      As a manager, review pending requests and notify users when their requests have been approved or denied. Reserve available workspaces for your users to determine physical distancing measures when they return to the workplace or automatically generate workspace reservations in bulk for all users assigned to a shift for a single day or multiple days.
      Users and managers can also submit and review workspace reservation requests on the Now Mobile app.
      Upload and update your workplace floor plan
      Upload floor plans for your workplace, which you can use to reserve space for your users when they return to the office. Update a workplace floor plan by uploading a new floor plan and previewing it to ensure that the layers or changes are correct before you commit them. After updating your workplace floor plan, you can view a log of the changes you made.
      Use the Workplace manager dashboard
      Monitor the space allocation and workplace maintenance activities at your office campus. For any given day, view the list and drill down to details of available spaces, space reservations, pending workplace requests, arrival times for different locations of the workplace, arrivals, and maintenance tasks.
      Leverage the Workplace dashboard in Service Portal to visually analyze available workspace capacity, space requests, and reservation trends. Monitor the maintenance tasks for your workplace and reserve a space for a user or create a workplace maintenance task directly from the Service Portal page.
      Manage workplace shifts that you own
      Review the workplace shifts that you own in Workplace Safety Management and update the shift details if necessary. Monitor the reservations and requests made for the workspaces associated with these shifts.
      Use guided setup to implement Safe Workplace apps
      The Safe Workplace guided setup provides a sequence of tasks that help you configure the Safe Workplace and Emergency Response Management applications on your ServiceNow instance. To open the Safe Workplace guided setup, navigate to Guided Setup > Safe Workplace Guided Setup. For more information about using the guided setup interface, see Using guided setup.
      Request workplace services using the Workplace Service Portal
      Submit any workplace related service request using the Workplace Service Portal. Select from a list of services listed in the Workplace service catalog. Use the Virtual Agent chat support to submit your query and make requests. Make reservations, view your requests, register visitors and submit any inquiry.

      Important upgrade information for Workplace Safety Management

      The Workplace reservations tracing system is included in version 2.0.3 of Workplace Safety Management. This tracing system is not active by default. To use this tracing system for identifying potentially exposed users, activate it and configure the corresponding data source in Workplace Safety Management. The Emergency Exposure Management application is required to use this tracing system.

      Activation information

      Install Workplace Safety Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

      Federal customers using IL4 or FedRAMP environments will see the Safe Workplace suite applications ready and available to install on their nonproduction instances without having to make any special requests. Licenses are required to use Safe Workplace suite applications on production instances. Customers are responsible for configuring the apps to meet U.S. federal regulations and guidelines.

      Table 1. Installation instructions for self-hosted and federal environments
      Type Instructions

      Commercial on-premise

      Visit the ServiceNow® Store to download and install the application.

      Federal hosted

      See the Federal downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030260] article in the Store Help Center for more information.

      Federal on-premise

      If you are a federal on-premise customer and you would like to install this application, reach out to your sales representative or open a Now Support or HIWAVE ticket. In the ticket, request to be routed to the SHOT team.

      See the Federal downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030260] article in the Store Help Center for more information.

      On-premise

      See the Commercial downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030258] article in the Store Help Center for more information.

      Additional requirements

      To use the Workplace reservations tracing system, you must also have installed the Emergency Exposure Management application.

      Related ServiceNow applications and features

      Safe Workplace for mobile
      The ServiceNow® Safe Workplace mobile experience enables organizations to manage the essential steps for returning users to the workplace from anywhere with the Now Mobile app. With an intuitive mobile design and user-friendly interface, organizations can deliver a seamless return to workplace experience, enabling users to complete health screenings and surveys, set up visits, make reservations, request PPE, and more to support their health and safety.
      Employee Readiness Surveys
      With the ServiceNow®Employee Readiness Surveys application, send surveys to help gauge whether users are ready to return to the workplace. Ask questions to get insights into how users feel about returning to work, their current health status, and underlying concerns such as personal health, family obligations, and anxiety about workplace safety. Based on responses, you can measure and determine the steps needed to help users feel safe and secure upon their return.
      Employee Health Screening
      The ServiceNow®Employee Health Screening application enables organizations to screen users before entering the workplace to ensure compliance with the organization's entry requirements, such as a temperature check and personal protective equipment (PPE). Based on their own criteria, organizations can determine whether it’s safe for the user to enter the workplace. Organizations can use a reporting dashboard  to view trends by sites and record the return of users into  their  facilities.
      Workplace Personal Protective Equipment Inventory Management
      The ServiceNow®Workplace Personal Protective Equipment Inventory Management application helps you manage and monitor workplace needs for safety equipment provided to your workforce. A dashboard provides a comprehensive view of inventory by each facility, an aggregate scope of the entire workplace, and historical data on how equipment levels have changed over time. You can update current inventory levels daily for accurate and real-time inventory management.

      Notice regarding use by organizations

      All decisions in connection with the implementation of this application are at the sole decision of the Organization utilizing this application. Organizations agree that use of the application is not a representation by ServiceNow regarding the application’s compliance with any law or regulation and any suggested language provided out of the box with the application does not constitute legal advice by ServiceNow.

      Organizations remain solely responsible for complying with their legal obligations under applicable law, including (but not limited to) data protection and employment laws, and should modify any language within the templates provided to meet the Organizations' specific requirements.

      Notice regarding use by government agencies

      ServiceNow is offering this application to government agencies and their authorized users, not to government employees in their individual capacities. Use of the application does not modify any existing, or future entitlements or payment obligations for ServiceNow software or applications otherwise purchased by the government agency. ServiceNow shall not be responsible for any implementation or configuration costs associated with use of the application unless separately purchased. Government customers are solely responsible to confirm with the agency’s Ethics Office or its authorized representative that acceptance and usage of the application is permissible.

      All decisions in connection with the implementation of this application are at the sole decision of the government agency utilizing this application. Agencies remain solely responsible for complying with their legal obligations under applicable laws and regulations, including (but not limited to) data protection and employment laws and regulations, and should modify any language within the templates provided to meet the agency’s specific requirements.

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