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Enterprise Employee Experience Pack release notes

The ServiceNow® Enterprise Employee Experience Pack application delivers preconfigured process flows and content to help you quickly implement enterprise-wide use cases across multiple departments. Enterprise Employee Experience Pack is a new application in the Quebec release.

ServiceNow® Safe Workplace suite applications help you reopen your workplaces and support the health and safety of your users after emergencies and pandemics like COVID-19.

Enterprise Employee Experience Pack highlights for the Quebec release

Efficiently communicate with your users during your return to workplace procedures by leveraging process flows, activity sets, activities, templates, and sample content items.
Deploy lifecycle events with other applications to help administer and coordinate your users' return to the workplace in a manner that promotes your company's safety requirements.
Empower your users with the information that they need for a safer return to the workplace using knowledge base articles.

See Enterprise Employee Experience Pack for more information.

Important: Enterprise Employee Experience Pack is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

Enterprise Employee Experience Pack features

Keep your users informed with the Return to Workplace campaign: Use campaigns to deliver important messages and information to users going through the return to workplace process. Target users that have communicated that they are ready to return to the workplace with specific emails or content on your Service Portal or Employee Service Center.
Prepare users to return to the workplace with Return to workplace - lifecycle events: Automate a collection of activities to help prepare for the return to work process for your users and your workplace.
Provide information to your users with Return to workplace - Knowledge Management: Use Knowledge Management to provide information to your users during the return to workplace process. Enable your users to be self-sufficient and answer common questions with the knowledge articles provided in the Enterprise Employee Experience Pack. Edit these articles or substitute them with your own as needed.

Activation information

Install Enterprise Employee Experience Pack by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Federal customers using IL4 or FedRAMP environments will see the Safe Workplace suite applications ready and available to install on their nonproduction instances without having to make any special requests. Licenses are required to use Safe Workplace suite applications on production instances. Customers are responsible for configuring the apps to meet U.S. federal regulations and guidelines.

Table 1. Installation instructions for self-hosted and federal environments
Type	Instructions
Commercial on-premise	Visit the ServiceNow® Store to download and install the application.
Federal hosted	See the Federal downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030260] article in the Store Help Center for more information.
Federal on-premise	If you are a federal on-premise customer and you would like to install this application, reach out to your sales representative or open a Now Support or HIWAVE ticket. In the ticket, request to be routed to the SHOT team. See the Federal downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030260] article in the Store Help Center for more information.
On-premise	See the Commercial downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030258] article in the Store Help Center for more information.

Additional requirements

To access and use Enterprise Employee Experience Pack, you must have the following plugins:

Human Resources Scoped App: Lifecycle Events for Enterprise (com.sn_hr_lifecycle_ent)
Knowledge Management Advanced Installer (com.snc.knowledge_advanced.installer)

The following plugins are activated automatically:

Human Resources Scoped App: Core (com.sn_hr_core)
Human Resources Scoped App: Integrations (com.sn_hr_integrations)
Human Resources Scoped App: Lifecycle Events (com.sn_hr_lifecycle_events)
Human Resources Scoped App: Mobile (com.sn_hr_mobile)
Human Resources Scoped App: Mobile Onboarding (com.sn_hr_onboarding)
Human Resources Scoped App: Security (com.snc.hr.scoped_security)
Content Automation (com.sn_content_automation)
Content Delivery (com.sn_content_delivery)
Employee Service Center (com.sn_hr_service_portal)

Related ServiceNow applications and features

Safe Workplace for mobile: The ServiceNow® Safe Workplace mobile experience enables organizations to manage the essential steps for returning users to the workplace from anywhere with the Now Mobile app. With an intuitive mobile design and user-friendly interface, organizations can deliver a seamless return to workplace experience, enabling users to complete health screenings and surveys, set up visits, make reservations, request PPE, and more to support their health and safety.
Employee Health Screening: The ServiceNow®Employee Health Screening application enables organizations to screen users before entering the workplace to ensure compliance with the organization's entry requirements, such as a temperature check and personal protective equipment (PPE). Based on their own criteria, organizations can determine whether it’s safe for the user to enter the workplace. Organizations can use a reporting dashboard  to view trends by sites and record the return of users into  their  facilities.
Employee Readiness Surveys: With the ServiceNow®Employee Readiness Surveys application, send surveys to help gauge whether users are ready to return to the workplace. Ask questions to get insights into how users feel about returning to work, their current health status, and underlying concerns such as personal health, family obligations, and anxiety about workplace safety. Based on responses, you can measure and determine the steps needed to help users feel safe and secure upon their return.
Workplace Safety Management: Using the ServiceNow®Workplace Safety Management application, quickly configure sanitized and socially distanced workspaces for the return of users. With department leaders, workplace service managers can reserve available workspaces for users in shifts. Workspaces can be scheduled for disinfection before and after these shifts. Through reports and dashboards, workplace managers can view how many of the available workspaces have been reserved. Workplace managers also have a real-time view of all cleaning task statuses, including a full audit trail history.
Workplace Personal Protective Equipment Inventory Management: The ServiceNow®Workplace Personal Protective Equipment Inventory Management application helps you manage and monitor workplace needs for safety equipment provided to your workforce. A dashboard provides a comprehensive view of inventory by each facility, an aggregate scope of the entire workplace, and historical data on how equipment levels have changed over time. You can update current inventory levels daily for accurate and real-time inventory management.
Emergency Response Management: ServiceNow® Emergency Response Management applications help your organization mobilize its business continuity efforts during natural disasters and pandemics like COVID-19. Streamline and automate activities on multiple fronts to keep everyone informed and connected as you anticipate or experience emergencies.

Notice regarding use by organizations

All decisions in connection with the implementation of this application are at the sole decision of the Organization utilizing this application. Organizations agree that use of the application is not a representation by ServiceNow regarding the application’s compliance with any law or regulation and any suggested language provided out of the box with the application does not constitute legal advice by ServiceNow.

Organizations remain solely responsible for complying with their legal obligations under applicable law, including (but not limited to) data protection and employment laws, and should modify any language within the templates provided to meet the Organizations' specific requirements.

Notice regarding use by government agencies

ServiceNow is offering this application to government agencies and their authorized users, not to government employees in their individual capacities. Use of the application does not modify any existing, or future entitlements or payment obligations for ServiceNow software or applications otherwise purchased by the government agency. ServiceNow shall not be responsible for any implementation or configuration costs associated with use of the application unless separately purchased. Government customers are solely responsible to confirm with the agency’s Ethics Office or its authorized representative that acceptance and usage of the application is permissible.

All decisions in connection with the implementation of this application are at the sole decision of the government agency utilizing this application. Agencies remain solely responsible for complying with their legal obligations under applicable laws and regulations, including (but not limited to) data protection and employment laws and regulations, and should modify any language within the templates provided to meet the agency’s specific requirements.

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Enterprise Employee Experience Pack release notes

ServiceNow® Safe Workplace suite applications help you reopen your workplaces and support the health and safety of your users after emergencies and pandemics like COVID-19.

Enterprise Employee Experience Pack highlights for the Quebec release

Efficiently communicate with your users during your return to workplace procedures by leveraging process flows, activity sets, activities, templates, and sample content items.
Deploy lifecycle events with other applications to help administer and coordinate your users' return to the workplace in a manner that promotes your company's safety requirements.
Empower your users with the information that they need for a safer return to the workplace using knowledge base articles.

See Enterprise Employee Experience Pack for more information.

Important: Enterprise Employee Experience Pack is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

Enterprise Employee Experience Pack features

Keep your users informed with the Return to Workplace campaign: Use campaigns to deliver important messages and information to users going through the return to workplace process. Target users that have communicated that they are ready to return to the workplace with specific emails or content on your Service Portal or Employee Service Center.
Prepare users to return to the workplace with Return to workplace - lifecycle events: Automate a collection of activities to help prepare for the return to work process for your users and your workplace.
Provide information to your users with Return to workplace - Knowledge Management: Use Knowledge Management to provide information to your users during the return to workplace process. Enable your users to be self-sufficient and answer common questions with the knowledge articles provided in the Enterprise Employee Experience Pack. Edit these articles or substitute them with your own as needed.

Activation information

Table 1. Installation instructions for self-hosted and federal environments
Type	Instructions
Commercial on-premise	Visit the ServiceNow® Store to download and install the application.
Federal hosted	See the Federal downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030260] article in the Store Help Center for more information.
Federal on-premise	If you are a federal on-premise customer and you would like to install this application, reach out to your sales representative or open a Now Support or HIWAVE ticket. In the ticket, request to be routed to the SHOT team. See the Federal downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030260] article in the Store Help Center for more information.
On-premise	See the Commercial downloads for the Emergency Response Management and Safe Workplace suite apps [KB0030258] article in the Store Help Center for more information.

Additional requirements

To access and use Enterprise Employee Experience Pack, you must have the following plugins:

Human Resources Scoped App: Lifecycle Events for Enterprise (com.sn_hr_lifecycle_ent)
Knowledge Management Advanced Installer (com.snc.knowledge_advanced.installer)

The following plugins are activated automatically:

Human Resources Scoped App: Core (com.sn_hr_core)
Human Resources Scoped App: Integrations (com.sn_hr_integrations)
Human Resources Scoped App: Lifecycle Events (com.sn_hr_lifecycle_events)
Human Resources Scoped App: Mobile (com.sn_hr_mobile)
Human Resources Scoped App: Mobile Onboarding (com.sn_hr_onboarding)
Human Resources Scoped App: Security (com.snc.hr.scoped_security)
Content Automation (com.sn_content_automation)
Content Delivery (com.sn_content_delivery)
Employee Service Center (com.sn_hr_service_portal)

Related ServiceNow applications and features

Safe Workplace for mobile: The ServiceNow® Safe Workplace mobile experience enables organizations to manage the essential steps for returning users to the workplace from anywhere with the Now Mobile app. With an intuitive mobile design and user-friendly interface, organizations can deliver a seamless return to workplace experience, enabling users to complete health screenings and surveys, set up visits, make reservations, request PPE, and more to support their health and safety.
Employee Health Screening: The ServiceNow®Employee Health Screening application enables organizations to screen users before entering the workplace to ensure compliance with the organization's entry requirements, such as a temperature check and personal protective equipment (PPE). Based on their own criteria, organizations can determine whether it’s safe for the user to enter the workplace. Organizations can use a reporting dashboard  to view trends by sites and record the return of users into  their  facilities.
Employee Readiness Surveys: With the ServiceNow®Employee Readiness Surveys application, send surveys to help gauge whether users are ready to return to the workplace. Ask questions to get insights into how users feel about returning to work, their current health status, and underlying concerns such as personal health, family obligations, and anxiety about workplace safety. Based on responses, you can measure and determine the steps needed to help users feel safe and secure upon their return.
Workplace Safety Management: Using the ServiceNow®Workplace Safety Management application, quickly configure sanitized and socially distanced workspaces for the return of users. With department leaders, workplace service managers can reserve available workspaces for users in shifts. Workspaces can be scheduled for disinfection before and after these shifts. Through reports and dashboards, workplace managers can view how many of the available workspaces have been reserved. Workplace managers also have a real-time view of all cleaning task statuses, including a full audit trail history.
Workplace Personal Protective Equipment Inventory Management: The ServiceNow®Workplace Personal Protective Equipment Inventory Management application helps you manage and monitor workplace needs for safety equipment provided to your workforce. A dashboard provides a comprehensive view of inventory by each facility, an aggregate scope of the entire workplace, and historical data on how equipment levels have changed over time. You can update current inventory levels daily for accurate and real-time inventory management.
Emergency Response Management: ServiceNow® Emergency Response Management applications help your organization mobilize its business continuity efforts during natural disasters and pandemics like COVID-19. Streamline and automate activities on multiple fronts to keep everyone informed and connected as you anticipate or experience emergencies.

Notice regarding use by organizations

Notice regarding use by government agencies

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Enterprise Employee Experience Pack release notes

Enterprise Employee Experience Pack release notes

Enterprise Employee Experience Pack highlights for the Quebec release

Enterprise Employee Experience Pack features

Activation information

Additional requirements

Related ServiceNow applications and features

Notice regarding use by organizations

Notice regarding use by government agencies

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Enterprise Employee Experience Pack release notes

Enterprise Employee Experience Pack release notes

Enterprise Employee Experience Pack highlights for the Quebec release

Enterprise Employee Experience Pack features

Activation information

Additional requirements

Related ServiceNow applications and features

Notice regarding use by organizations

Notice regarding use by government agencies

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