An HTML field enables you to insert HTML content directly, which is useful for rich text or custom HTML content within forms. An HTML editor provides simple functionality and HTML source mode editing.

The HTML field editors available depend on your version of the UI.

Table 1. UI support for available HTML field editors
HTML field editor UI support
TinyMCE version 6.8.3 Core UI, configurable workspace
htmlArea (legacy) Basic support in Core UI

Knowledge articles, service catalog item descriptions, release documentation, email clients, and HTML content blocks are common examples of entities using HTML field editors.

Note: The TinyMCE v8.6.3 editor doesn't support converting Microsoft Word shapes or nested lists with custom icons into HTML.

While HTML fields can be added to split pane forms, they can behave unexpectedly because of the limited width available in split pane forms.

If accessibility is enabled, a help icon appears with the HTML field. The help icon indicates how to use keys to access and escape the HTML field toolbar.