Continual Improvement Management overview
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- UpdatedAug 1, 2024
- 3 minutes to read
- Xanadu
- Continual Improvement Management
Continual Improvement Management overview
Enable Continual Improvement Management (CIM) and then set up roles, groups, and integration properties to improve your organization's processes and functions. You can use the CIM workbench and dashboard to monitor, plan, and measure improvement success.
The video below gives you an overview of Continual Improvement Management application.
Continual Improvement Management is used to implement service, process, and function improvements. An improvement initiative contains goals to measure success, and phases that contain tasks with specific actions to complete the improvement.
Use the Continual Improvement Workbench to plan and manage improvements. Both tile and list views are supported.
The Continual Improvements dashboard shows progress and results in the form of statistics and charts using Performance Analytics.
To use guided setup to configure and set up Continual Improvement Management application, navigate to and click Configure in the Request CIM section.
Integration with other applications
As part of Continual Improvement Management integration with other applications, an improvement initiative can be created from within other applications, and conversely, records for other applications can be created from within an improvement initiative (or CIM task).
- Benchmarks
- Coaching
- Configuration Management Database (CMDB)
- Demand Management
- Governance, Risk, and Compliance (GRC)
- Idea Portal
- Incident Management
- Problem Management
- Exploring Process Mining
- Survey Management
- Vendor Management Workspace
- Change record (Change Management)
- Coaching opportunity (Coaching)
- Demand record (Demand Management)
- Knowledge base article (Create a knowledge article)
- Project (Project Management)
- Story record (Agile Development)
Initial CIM setup
- Assign user roles and groups.
- Improvement Manager role
- Improvement Coordinator role
- Approver group membership (CIM Approvers, default is empty)
- Configure properties for Continual Improvement Management
integration with other applications.
- List of applications from which an improvement initiative can be created
- List of application task records that can be created from within an improvement initiative
Workflow of Continual Improvement Management roles

Improvement requests are submitted when an Improvement Requester, such as a help desk manager, process owner, or ITL user, for example, recognizes the need for an improvement anywhere within the company.
When an improvement request is submitted, the Improvement Manager, reviews the improvements, accepts, and assigns it to an Improvement Coordinator for implementation. The Improvement Manager also runs prioritization meetings with Improvement Coordinators and uses the workbench to monitor, manage, and plan overall progress.
After the improvement request is assigned, the Improvement Coordinator along with the Improvement manager, creates phases and tasks to complete the improvement. The Improvement Coordinator also meets with task owners to ensure that they are on track to meet the deadline.
When all work has been completed, the Improvement Manager reviews the improvement for closure, and uses the dashboard reports to measure the status and success of the request.
Email notification
Domain separation
Domain separation capability is supported in Continual Improvement Management with no setup or configuration required.
You can create improvements separately in a specific domain, or in the global domain.