Chat is deprecated in the Istanbul release.

Chat aprovides real-time communication via instant messaging between users in a ServiceNow instance. Features include:

• One-to-one chats (instant messaging) between users.
• Chat rooms for conversations with multiple users. Chat rooms may be public (any user can join) or private (only invited users can join).
• Chat rooms linked to task records. Users can work together to solve issues, and conversation history can be shared by everyone who needs to reference it.
• Help desk chat. End users can access live support via instant messaging. Service desk staff can resolve basic issues in real-time or create incidents directly from chat requests for more extensive issues.