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    Connect

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    Connect

    ServiceNow® Connect is a real-time messaging platform that connects you to your coworkers, bypassing email and static documents.

    Connect integrates with other features within the system, such as Visual Task Boards, Human Resources Management, and Customer Service Management. The Connect interface overlays the standard interface, which allows users to participate in conversations while they work.

    Connect contains the following features:
    • Connect Chat: Enables users to chat with individuals and groups, quickly share files, and collaborate on any record by connecting with the right people instantly.
    • Connect Support: Enables support agents to provide real-time assistance to end users, using queues. Requires the Connect Support plugin.

    UI16 or UI15 is required to use Connect.

    Note:
    • Connect does not replace legacy chat but offers some of the same functionality. Do not use these features concurrently.

    Explore

    • Upgrade to New York
    • Connect interface
    • Connect Chat
    • Connect Support

    Set up

    • Activate Connect
    • Activate Connect Support
    • Supported browsers for Connect

    Administer

    • Properties for Connect
    • Connect actions
    • Configure the fields on a record card in Connect
    • Properties for Connect Support

    Use

    • Start a direct or group conversation
    • Follow a record in Connect
    • Create an incident from a Connect Support conversation

    Develop

    • Developer training
    • Developer documentation

    Troubleshoot and get help

    • Ask or answer questions in the Connect community
    • Search the HI Knowledge Base for known error articles
    • Contact ServiceNow Technical Support

    Tags:

    Feedback
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    Release version
    Choose your release version

      Connect

      • Save as PDF Selected topic Topic & subtopics All topics in contents
      • Unsubscribe Log in to subscribe to topics and get notified when content changes.
      • Share this page

      Connect

      ServiceNow® Connect is a real-time messaging platform that connects you to your coworkers, bypassing email and static documents.

      Connect integrates with other features within the system, such as Visual Task Boards, Human Resources Management, and Customer Service Management. The Connect interface overlays the standard interface, which allows users to participate in conversations while they work.

      Connect contains the following features:
      • Connect Chat: Enables users to chat with individuals and groups, quickly share files, and collaborate on any record by connecting with the right people instantly.
      • Connect Support: Enables support agents to provide real-time assistance to end users, using queues. Requires the Connect Support plugin.

      UI16 or UI15 is required to use Connect.

      Note:
      • Connect does not replace legacy chat but offers some of the same functionality. Do not use these features concurrently.

      Explore

      • Upgrade to New York
      • Connect interface
      • Connect Chat
      • Connect Support

      Set up

      • Activate Connect
      • Activate Connect Support
      • Supported browsers for Connect

      Administer

      • Properties for Connect
      • Connect actions
      • Configure the fields on a record card in Connect
      • Properties for Connect Support

      Use

      • Start a direct or group conversation
      • Follow a record in Connect
      • Create an incident from a Connect Support conversation

      Develop

      • Developer training
      • Developer documentation

      Troubleshoot and get help

      • Ask or answer questions in the Connect community
      • Search the HI Knowledge Base for known error articles
      • Contact ServiceNow Technical Support

      Tags:

      Feedback

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