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    Home Paris Now Platform Capabilities Now Platform capabilities Notify Notify administration Numbers and number groups Create a number group

    Create a number group

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    Create a number group

    Group Notify phone numbers and share workflows across grouped numbers.

    Before you begin

    Role required: notify_admin

    About this task

    Each phone number within Notify has an associated number group. Numbers within a group use the same workflows for handling incoming and outgoing calls and SMS messages.

    Numbers associated with a group appear on the Notify Phone Numbers related list on the Notify Phone Number Group form.

    Procedure

    1. Navigate to Notify > Number Groups.
      Use the Notify Number Groups module to group phone numbers into groups
    2. Click New.
    3. Enter a Name, and select Notify: (Re)join Conference Call for the Incoming call workflow field.
      Notify Phone Number Groups form, which lists the names and workflows of number groups
      Field Description
      Name Unique name for the number group.
      Incoming call workflow Workflow to run when there is an incoming phone call for this group.
      Incoming SMS workflow Workflow to run when there is an incoming SMS message for this group.
      Outgoing call workflow Workflow to run when there is an outgoing phone call for this group.
      Outgoing SMS workflow Workflow to run when there is an outgoing SMS message for this group.

      Incoming call workflows must run on the Notify Call [notify_call] table. Incoming and outgoing SMS workflows must run on the Notify Message [notify_message] or Global [global] tables.

      Short codes can only be associated with SMS workflow groups. You cannot add an incoming or outgoing call to a short code group.

    4. Click Submit.

    What to do next

    Associate a number to a number group
    After creating a number group, associate numbers with that group to use the selected workflows.
    Note: Each phone number can only be associated with one number group.

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    Release version
    Choose your release version

      Create a number group

      • Save as PDF Selected topic Topic & subtopics All topics in contents
      • Unsubscribe Log in to subscribe to topics and get notified when content changes.
      • Share this page

      Create a number group

      Group Notify phone numbers and share workflows across grouped numbers.

      Before you begin

      Role required: notify_admin

      About this task

      Each phone number within Notify has an associated number group. Numbers within a group use the same workflows for handling incoming and outgoing calls and SMS messages.

      Numbers associated with a group appear on the Notify Phone Numbers related list on the Notify Phone Number Group form.

      Procedure

      1. Navigate to Notify > Number Groups.
        Use the Notify Number Groups module to group phone numbers into groups
      2. Click New.
      3. Enter a Name, and select Notify: (Re)join Conference Call for the Incoming call workflow field.
        Notify Phone Number Groups form, which lists the names and workflows of number groups
        Field Description
        Name Unique name for the number group.
        Incoming call workflow Workflow to run when there is an incoming phone call for this group.
        Incoming SMS workflow Workflow to run when there is an incoming SMS message for this group.
        Outgoing call workflow Workflow to run when there is an outgoing phone call for this group.
        Outgoing SMS workflow Workflow to run when there is an outgoing SMS message for this group.

        Incoming call workflows must run on the Notify Call [notify_call] table. Incoming and outgoing SMS workflows must run on the Notify Message [notify_message] or Global [global] tables.

        Short codes can only be associated with SMS workflow groups. You cannot add an incoming or outgoing call to a short code group.

      4. Click Submit.

      What to do next

      Associate a number to a number group
      After creating a number group, associate numbers with that group to use the selected workflows.
      Note: Each phone number can only be associated with one number group.

      Tags:

      Feedback

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