Most ServiceNow products benefit from implementing the Common Service Data Model (CSDM) framework when implementing CMDB data.

Products and features that benefit when following the CSDM guidelines

The following topics identify the specific CMDB tables that the products update and obtain data from. The topics provide practical instructions for implementing the CSDM guidelines.

Change Management
Applying CSDM guidelines to Change Management
Customer Service Management
Customer Service Management and the CSDM guidelines
Digital Portfolio Management
Apply the CSDM guidelines to Digital Portfolio Management
Enterprise Architecture (EA) (formerly Application Portfolio Management)
Applying the CSDM guidelines to Enterprise Architecture
Incident Management
Applying CSDM guidelines to Incident Management
Install Base Management
Common Service Data Model framework for Install Base Management
ITOM Health
Applying CSDM guidelines to ITOM Health
ITOM Visibility
Applying the CSDM guidelines to ITOM Visibility
Operational Technology
Applying CSDM guidelines to Operational Technology
Problem Management
Applying the CSDM guidelines to Problem Management
RPA Hub
Applying the CSDM guidelines to RPA Hub
Service Portfolio Management
Applying the CSDM guidelines to Service Portfolio Management
The topics provide the following information:
  • Brief overview of the function and benefits of the product.
  • CMDB tables managed by the product.
  • CMDB tables used by the product.
  • Mention of other ServiceNow products that add value to the product.
  • Mention of other ServiceNow products that benefit from the product.
  • Use case and examples.
Note: A CSDM use case might have one or more data types. Other ServiceNow products may also manage these data types. The use cases don't describe all possible product dependencies.
The topics do not address the following information:
  • Implementing the ServiceNow product.
  • Configuring systems that are not included in the base system. Such systems might be referred to in this product view, but they are out-of-scope.
  • Using other ServiceNow products, such as IT Service Management (ITSM), Strategic Portfolio Management (SPM), and IT Operations Management (ITOM).

CSDM videos in the ServiceNow Community

Playlist of all CSDM videos