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    Home Paris Now Platform Capabilities Now Platform capabilities Configuration Management Database Help the Help Desk Basic access authentication for Help the Help Desk

    Basic access authentication for Help the Help Desk

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    Basic access authentication for Help the Help Desk

    An alternative to cookie-based authentication for the Help the Help Desk script is basic access authentication, which employs two properties to configure the script with credentials.

    When a user logs in with the proper credentials, that user accesses the instance in the hthd_user role, which grants access to the ECC queue but limits the user's access to other features. The administrator then configures the system properties with the user name and password for the hthd_user user.

    The values from these properties are automatically saved to the script file helpthehelpdesk.js. When this user runs the Help the Help Desk script, the instance checks for a cookie. If no cookie is found, the instance checks for the login credentials provided by the system properties, and authenticates the script automatically.

    Set up basic access authentication for the Help the Help Desk script

    You can set up basic access authentication for the Help the Help Desk script.

    Before you begin

    Role required: admin

    Procedure

    1. Create a new user with the following values.
      User ID Create an easily recognizable user name such as SOAPAUTH or SOAPONLY.
      First name SOAP
      Last name Authentication
      Password Any password
    2. Right-click the header bar and select Save.
      The record is saved, and the Related Lists appear.
    3. In the Roles Related List, click Edit.
    4. In the slushbucket, move the hthd_user role from the Collection list to the Roles list, and then click Save.
    5. Navigate to System Definition > Help the Help Desk.
    6. Add the user name and password you created to the appropriate properties, and then click Save.
      The password is encoded when saved.

      The login credentials from these properties are saved to the helpthehelpdesk.js script. When the Help the Help Desk script is run by a user logged in with these credentials (in the hthd_user role), the script is able to authenticate automatically on the instance.

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      Basic access authentication for Help the Help Desk

      • Save as PDF Selected topic Topic & subtopics All topics in contents
      • Unsubscribe Log in to subscribe to topics and get notified when content changes.
      • Share this page

      Basic access authentication for Help the Help Desk

      An alternative to cookie-based authentication for the Help the Help Desk script is basic access authentication, which employs two properties to configure the script with credentials.

      When a user logs in with the proper credentials, that user accesses the instance in the hthd_user role, which grants access to the ECC queue but limits the user's access to other features. The administrator then configures the system properties with the user name and password for the hthd_user user.

      The values from these properties are automatically saved to the script file helpthehelpdesk.js. When this user runs the Help the Help Desk script, the instance checks for a cookie. If no cookie is found, the instance checks for the login credentials provided by the system properties, and authenticates the script automatically.

      Set up basic access authentication for the Help the Help Desk script

      You can set up basic access authentication for the Help the Help Desk script.

      Before you begin

      Role required: admin

      Procedure

      1. Create a new user with the following values.
        User ID Create an easily recognizable user name such as SOAPAUTH or SOAPONLY.
        First name SOAP
        Last name Authentication
        Password Any password
      2. Right-click the header bar and select Save.
        The record is saved, and the Related Lists appear.
      3. In the Roles Related List, click Edit.
      4. In the slushbucket, move the hthd_user role from the Collection list to the Roles list, and then click Save.
      5. Navigate to System Definition > Help the Help Desk.
      6. Add the user name and password you created to the appropriate properties, and then click Save.
        The password is encoded when saved.

        The login credentials from these properties are saved to the helpthehelpdesk.js script. When the Help the Help Desk script is run by a user logged in with these credentials (in the hthd_user role), the script is able to authenticate automatically on the instance.

      Tags:

      Feedback

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