Get a summary of all widgets that appear on Service Portal pages. Use this data to better understand widget customizations and page usage.

The Portal Analyzer is a scheduled job that runs on-demand. After you select to run the Portal Analyzer job, the system produces a list of each widget and the page that it appears on.

The list also includes the following information:
  • Level of customization of each widget
  • Number of views on each page
  • Number of user visits on each page

You can export the list as a CSV, Excel, XML, JSON, or PDF file. Use the exported list to consider which pages and widgets to focus on while redesigning your portal. For example, you might consider removing a page that has less user visits or replacing a customized widget with a cloned widget.

The Portal Analyzer is active by default on your instance.

Run the Portal Analyzer

Run a scheduled job to get a summary of all widgets that appear on pages.

Before you begin

Role required: admin or sp_admin

Procedure

  1. Navigate to All > System Definition > Scheduled Jobs.
  2. Open the Portal Analyzer record.
  3. On the form header, select Execute Now.

Result

The system creates a list of all the widgets on each page in your instance. You can view this list by entering sp_portal_analyzer.list in the application navigator.

What to do next

Export the list as a CSV, Excel, XML, JSON, or PDF file to reference during a system upgrade. For more information on exporting list data, see List export.