Page navigation in Service Portal by URL
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- UpdatedAug 1, 2024
- 2 minutes to read
- Xanadu
- Service Portal Designer
If you're an existing customer using the Service Portal (sp) portal for employee self-service use cases, we recommend that you migrate to the Employee Center (esc) portal for a better experience.
You can navigate to a portal or a page in Service Portal using a URL.
Service Portal URLs have the following structure:
For example, the URL for a public knowledge base page in Spanish in Service Portal could be
https://<instance>/sp/es/faq/what-is-a-cookie?id=kb_article&sys_id=KB0000007
.
Note: If you use article versioning with the Knowledge Management - Service Portal (com.snc.knowledge_serviceportal) plugin, you must add the
article version number to the URL to open a knowledge article in the base system or
knowledge portals. For example, instead of accessing an article using the URL
https://<instance>/sp?id=kb_article&sys_id=KB0000005, you
must include the article version number:
https://<instance>/sp?id=kb_article&sys_id=KB0000005%20V1.0.
To learn more, see Article versioning.
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