Define a custom configuration for this Playbook experience. You can control all aspects of the Playbook user experience including activity filters within the playbook, as well as assignment badges, embedded forms, and SLA timers that appear within each activity.

1. Navigate to Playbook Experience > Playbook Experiences.
2. Select a Playbook experience.
3. Click the Playbook Configurations related list.
4. Select a playbook configuration or click New.
5. On the form, fill in the fields.

   Table 1. Playbook Configuration form

   Field	Description
   Show Activity State	Option to display the state of the associated activity in ServiceNow®Process Automation Designer. Displays on the activity cards within Playbook to orient the user.
   Filter fields	Filter list that appears in a filter list at the top of the Playbook. For example: assigned_to or state. Separate each filter item with a comma. Field values come from an activity's associated record.
   Filter on playbook card status	Option to enable the filter fields that specify which fields from the associated records to include in the filter. Toggle this field to include the activity state in the filter. Note: This field isn't associated with the state of the record.
   Assigned to field	Field used to populate an Assigned to badge and avatar that shows up on each Playbook card. The field value comes from the associated activity.
   Max form fields on card	Maximum number of form fields that can be embedded on a Playbook card. Forms that exceed this size instead render in a modal.
   Order	Integer that determines the precedence of this configuration in relation to other matching configurations in this Playbook experience. The lower the number, the more likely it will be selected over another configuration. The typical practice is to use numbers that are in the hundreds. For example, 100, 200, 300, or 400.
   Active	Option to activate your playbook configuration.
   Application	Application that this playbook configuration applies to. Global means that the component applies to all applications.
   Playbook experience	Playbook experience associated with this configuration. This field is automatically populated when you configure the Playbook Experience form.
   Playbook table	Table to limit this configuration to a specific Playbook. Specify the table that contains the Playbook. If the Playbook was built with Process Automation Designer, select Process Definition <sys_pd_process_definition>.
   Playbook record	Playbook table that you specify when you want to limit this configuration to a specific Playbook. Specify the same table that appears in the Playbook table field. For example, choose a specific Process Definition.
   SLA configuration	Activities can be configured to show an SLA timer for the task record associated with activities. Specify an SLA configuration record used to select the correct SLA to display in this case. If no SLA configuration is selected, the SLA that breaches first is used. SLA configurations include: Do not show SLA timer Incident Response and Resolution Team Show SLA that will breach first

6. Click Submit.