This is an overview of domain separation in Subscription Management. Domain
separation enables you to separate data, processes, and administrative tasks into logical
groupings called domains. You can then control several aspects of this separation, including which
users can see and access data.
Support level: Basic*
- Business logic: Ensure data goes into the proper domain for the application’s service
provider (SP) use cases.
- In the application, the user interface, cache keys, reporting, rollups, aggregations, and
so on, all use domain at production run time.
- The owner of the instance needs to be able to set up the application to function across
multiple tenants.
Use case: When an SP uses chat to respond to a tenant-customer’s message, the client must
be able to see the SP's response.
Overview
Subscription Management tracks user allocation of your subscriptions across
domains.
Note: This feature is only available in domain separated instances only. Non-domain separated
instances do not see this feature.
View users by domain
In Subscription Management, the Subscription form displays the total number of users allocated to that subscription.
The Allocated number reflects the total number of users subscribed to the
application across all domains.
To see a breakdown of the users by domain, select the
View Users by
Domain related list.
- The page lists the allocated users separated into their respective domain. Select a domain
to see more information.
- Depending on what domain you are in, you may not see the entire list of domains. The number
of allocated users on the Subscription form depends on which domains you are permitted to
see.
- Adding or removing a user from the subscription or the domain causes the list to
update.
Your organization has a single instance containing your own domain (A1) and three
customer domains (C1, C2, C3). Your organization has purchased an ISTM Fulfiller license. You
allocate five of your own employees and five customers from each domain to the ISTM Fulfiller
subscription.
The Subscription form shows that 20 users are allocated to the subscription.
However, when you select
View Users by Domain, the page lists a breakdown
by domain:
