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    Home Paris Now Platform Capabilities Now Platform capabilities Process Automation Designer

    Process Automation Designer

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    Process Automation Designer

    Process Automation Designer enables process owners to author cross-enterprise workflows and create a single, unified process. You can also use Process Automation Designer to provide end users with a simplified, task-oriented view of your process.

    Process Automation Designer benefits

    Process Automation Designer is a Now Platform® feature that enables you, as a business process owner, to organize Flow Designer content into unified and digitized cross-enterprise processes. With Process Automation Designer, you gain these benefits:
    • Connect multiple flows and actions into an end-to-end business workflow.
    • Reuse existing Flow Designer flows, subflows, or actions to automate process activities.
    • Organize process activities in a digitized task board interface.
    • Guide end users to complete a process in a task-oriented interface, such as a playbook.
    • Consolidate separate business processes across the organization.
    • Define a consistent record life cycle from creation to completion.
    • Pass data between the activities and stages of a business process.
    • Specify the conditions and the order in which activities and stages run.
    • Visualize and manage the activities and stages of your process.

    Creating a well-designed process

    The automated business processes that you design guide your end users and help them focus on the tasks and information that matter to them. A well-designed process can do these things:

    • Start up, or trigger, automatically for the types of records that your end users care about
    • Reuse activities from existing Flow Designer content
    • Has well-defined lanes that end users can follow for a record
    • Clearly show the next steps that end users must take to move through a record's life cycle

    Process Automation Designer content

    Process Automation Designer has these components:

    Processes
    A process is a Now Platform® representation of a cross-enterprise business process for your organization. A process owner is responsible for creating and maintaining a process.
    Triggers
    A trigger specifies when to start running your process.
    Lanes
    A lane is a grouped sequence of activities in a process. A process owner creates a lane to specify a logical grouping of activities. A lane represents one stage in your overall business process.
    Activities
    An activity defines the Flow Designer content that powers the process's automation. An activity can also specify the user-facing experience that the process produces when it runs.
    For more information about how to use and navigate the Process Automation Designer user interface, see Exploring Process Automation Designer.

    Getting started

    Before you get started with Process Automation Designer, familiarize yourself with any features that your business uses to automate operations on the Now Platform, such as Flow Designer, business rules, and workflows. Learning about these concepts can help you avoid creating any conflicting logic in your processes.

    If you're a process owner who wants to learn the basics of digitizing your business process, check out the following resources:
    • Get started with ServiceNow® Process Automation
    • Get started with processes
    • Design your first automated process
    • View your process executions
    If you're a ServiceNow Process Automation administrator who wants to set up and customize Process Automation Designer, check out the following resources:
    • Triggers
    • Process definitions
    • Activity definitions
    • Activate Process Automation Designer

      Activate Process Automation Designer on your instance so that you can create processes for your application.

    • Getting started with Process Automation

      Learn how Process Automation applications can help you use the Now Platform® to transform your manual business processes into digitized, automated workflows.

    • Getting started with processes

      Learn the basics of designing an automated process for your organization. Get an overview of how processes work on the Now Platform®.

    • Process Automation Designer architecture

      Understand how Process Automation Designer works in the Now Platform® to automate cross-functional processes and consolidate them into task-oriented views for your end users.

    • Process definitions

      Process definitions are Now Platform® representations of cross-enterprise processes for your organization. Create and activate a process definition to run your digitized business process on the Now Platform.

    • Process Automation Designer triggers

      Process Automation Designer triggers specify when to start running your process.

    • Process Automation Designer lanes and activities

      In Process Automation Designer, an activity represents one step in your overall business process. You can sequence many activities together in a lane, which represents one stage in your process.

    • Process Automation Designer roles

      Grant users one or more Process Automation Designer roles to enable them to create triggers, process definitions, and activity definitions.

    • Domain separation and Process Automation Designer

      Process Automation Designer supports data separation. The domain value of the triggering input record determines the domain context. Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains. You can then control several aspects of this separation, including which users can see and access data.

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    Release version
    Choose your release version

      Process Automation Designer

      • Save as PDF Selected topic Topic & subtopics All topics in contents
      • Unsubscribe Log in to subscribe to topics and get notified when content changes.
      • Share this page

      Process Automation Designer

      Process Automation Designer enables process owners to author cross-enterprise workflows and create a single, unified process. You can also use Process Automation Designer to provide end users with a simplified, task-oriented view of your process.

      Process Automation Designer benefits

      Process Automation Designer is a Now Platform® feature that enables you, as a business process owner, to organize Flow Designer content into unified and digitized cross-enterprise processes. With Process Automation Designer, you gain these benefits:
      • Connect multiple flows and actions into an end-to-end business workflow.
      • Reuse existing Flow Designer flows, subflows, or actions to automate process activities.
      • Organize process activities in a digitized task board interface.
      • Guide end users to complete a process in a task-oriented interface, such as a playbook.
      • Consolidate separate business processes across the organization.
      • Define a consistent record life cycle from creation to completion.
      • Pass data between the activities and stages of a business process.
      • Specify the conditions and the order in which activities and stages run.
      • Visualize and manage the activities and stages of your process.

      Creating a well-designed process

      The automated business processes that you design guide your end users and help them focus on the tasks and information that matter to them. A well-designed process can do these things:

      • Start up, or trigger, automatically for the types of records that your end users care about
      • Reuse activities from existing Flow Designer content
      • Has well-defined lanes that end users can follow for a record
      • Clearly show the next steps that end users must take to move through a record's life cycle

      Process Automation Designer content

      Process Automation Designer has these components:

      Processes
      A process is a Now Platform® representation of a cross-enterprise business process for your organization. A process owner is responsible for creating and maintaining a process.
      Triggers
      A trigger specifies when to start running your process.
      Lanes
      A lane is a grouped sequence of activities in a process. A process owner creates a lane to specify a logical grouping of activities. A lane represents one stage in your overall business process.
      Activities
      An activity defines the Flow Designer content that powers the process's automation. An activity can also specify the user-facing experience that the process produces when it runs.
      For more information about how to use and navigate the Process Automation Designer user interface, see Exploring Process Automation Designer.

      Getting started

      Before you get started with Process Automation Designer, familiarize yourself with any features that your business uses to automate operations on the Now Platform, such as Flow Designer, business rules, and workflows. Learning about these concepts can help you avoid creating any conflicting logic in your processes.

      If you're a process owner who wants to learn the basics of digitizing your business process, check out the following resources:
      • Get started with ServiceNow® Process Automation
      • Get started with processes
      • Design your first automated process
      • View your process executions
      If you're a ServiceNow Process Automation administrator who wants to set up and customize Process Automation Designer, check out the following resources:
      • Triggers
      • Process definitions
      • Activity definitions
      • Activate Process Automation Designer

        Activate Process Automation Designer on your instance so that you can create processes for your application.

      • Getting started with Process Automation

        Learn how Process Automation applications can help you use the Now Platform® to transform your manual business processes into digitized, automated workflows.

      • Getting started with processes

        Learn the basics of designing an automated process for your organization. Get an overview of how processes work on the Now Platform®.

      • Process Automation Designer architecture

        Understand how Process Automation Designer works in the Now Platform® to automate cross-functional processes and consolidate them into task-oriented views for your end users.

      • Process definitions

        Process definitions are Now Platform® representations of cross-enterprise processes for your organization. Create and activate a process definition to run your digitized business process on the Now Platform.

      • Process Automation Designer triggers

        Process Automation Designer triggers specify when to start running your process.

      • Process Automation Designer lanes and activities

        In Process Automation Designer, an activity represents one step in your overall business process. You can sequence many activities together in a lane, which represents one stage in your process.

      • Process Automation Designer roles

        Grant users one or more Process Automation Designer roles to enable them to create triggers, process definitions, and activity definitions.

      • Domain separation and Process Automation Designer

        Process Automation Designer supports data separation. The domain value of the triggering input record determines the domain context. Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains. You can then control several aspects of this separation, including which users can see and access data.

      Tags:

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