The ServiceNow Process Automation applications that you can use to digitize your business processes into automated workflows on the Now Platform include:

Flow Designer

Flow Designer enables process owners to use natural language to automate approvals, tasks, notifications, and record operations without having to code. You can use the Flow Designer design environment to author flows and actions and manage flow executions.

Process Automation Designer

Process Automation Designer enables process owners to author cross-enterprise workflows and create a single, unified process. You can also use Process Automation Designer to provide end users with a simplified, task-oriented view of your process.

Depending on the Process Automation application that you use, you may need to coordinate with other teams or individuals to ensure that your automated processes run smoothly. One possible way in which you could organize the roles for Process Automation applications is:

• A developer uses Flow Designer to work on flows, actions, and activity definitions to automate individual pieces of a business process.
• A process owner uses Process Automation Designer to organize the pieces of the business process into a digitized, cross-enterprise workflow.
• A Workspace administrator uses Playbook Experience to work on playbooks to configure the appropriate views of the business process for the right system users.
• An agent, the end user in this case, uses Agent Workspace to work on the individual tasks within the business process. In this case, the end user of the business process interacts with a playbook, which is a graphical view of the business process on the Now Platform.

To find out more about how you can use Flow Designer and Process Automation Designer to digitize your business processes, try checking out these resources:

• Flow Designer fundamentals course
• Flow Designer
• Getting started with processes