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    Home Paris Now Platform Capabilities Now Platform capabilities Process Automation Designer Getting started with Process Automation

    Getting started with Process Automation

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    Getting started with Process Automation

    Learn how Process Automation applications can help you use the Now Platform® to transform your manual business processes into digitized, automated workflows.

    ServiceNow Process Automation applications help you digitize, visualize, and manage the cross-enterprise workflows for your business. Digitizing your business processes with Process Automation applications gives you these benefits:
    • Management of process compliance
    • Ownership of continual process improvement
    • Collaboration across divisions and departments
    • Visibility into process outcomes

    Process Automation applications

    The ServiceNow Process Automation applications that you can use to digitize your business processes into automated workflows on the Now Platform include:
    Flow Designer
    Flow Designer enables process owners to use natural language to automate approvals, tasks, notifications, and record operations without having to code. You can use the Flow Designer design environment to author flows and actions and manage flow executions.
    Process Automation Designer
    Process Automation Designer enables process owners to author cross-enterprise workflows and create a single, unified process. You can also use Process Automation Designer to provide end users with a simplified, task-oriented view of your process.

    Roles involved in Process Automation

    Depending on the Process Automation application that you use, you may need to coordinate with other teams or individuals to ensure that your automated processes run smoothly. One possible way in which you could organize the roles for Process Automation applications is:
    • A developer uses Flow Designer to work on flows, actions, and activity definitions to automate individual pieces of a business process.
    • A process owner uses Process Automation Designer to organize the pieces of the business process into a digitized, cross-enterprise workflow.
    • A Workspace administrator uses Playbook Experience to work on playbooks to configure the appropriate views of the business process for the right system users.
    • An agent, the end user in this case, uses Agent Workspace to work on the individual tasks within the business process. In this case, the end user of the business process interacts with a playbook, which is a graphical view of the business process on the Now Platform.
    Many different user roles are involved in creating effective digitized, automated processes on the Now Platform.

    Learn more about Process Automation

    To find out more about how you can use Flow Designer and Process Automation Designer to digitize your business processes, try checking out these resources:
    • Flow Designer fundamentals course
    • Flow Designer
    • Getting started with processes

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      Getting started with Process Automation

      • Save as PDF Selected topic Topic & subtopics All topics in contents
      • Unsubscribe Log in to subscribe to topics and get notified when content changes.
      • Share this page

      Getting started with Process Automation

      Learn how Process Automation applications can help you use the Now Platform® to transform your manual business processes into digitized, automated workflows.

      ServiceNow Process Automation applications help you digitize, visualize, and manage the cross-enterprise workflows for your business. Digitizing your business processes with Process Automation applications gives you these benefits:
      • Management of process compliance
      • Ownership of continual process improvement
      • Collaboration across divisions and departments
      • Visibility into process outcomes

      Process Automation applications

      The ServiceNow Process Automation applications that you can use to digitize your business processes into automated workflows on the Now Platform include:
      Flow Designer
      Flow Designer enables process owners to use natural language to automate approvals, tasks, notifications, and record operations without having to code. You can use the Flow Designer design environment to author flows and actions and manage flow executions.
      Process Automation Designer
      Process Automation Designer enables process owners to author cross-enterprise workflows and create a single, unified process. You can also use Process Automation Designer to provide end users with a simplified, task-oriented view of your process.

      Roles involved in Process Automation

      Depending on the Process Automation application that you use, you may need to coordinate with other teams or individuals to ensure that your automated processes run smoothly. One possible way in which you could organize the roles for Process Automation applications is:
      • A developer uses Flow Designer to work on flows, actions, and activity definitions to automate individual pieces of a business process.
      • A process owner uses Process Automation Designer to organize the pieces of the business process into a digitized, cross-enterprise workflow.
      • A Workspace administrator uses Playbook Experience to work on playbooks to configure the appropriate views of the business process for the right system users.
      • An agent, the end user in this case, uses Agent Workspace to work on the individual tasks within the business process. In this case, the end user of the business process interacts with a playbook, which is a graphical view of the business process on the Now Platform.
      Many different user roles are involved in creating effective digitized, automated processes on the Now Platform.

      Learn more about Process Automation

      To find out more about how you can use Flow Designer and Process Automation Designer to digitize your business processes, try checking out these resources:
      • Flow Designer fundamentals course
      • Flow Designer
      • Getting started with processes

      Tags:

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