Home Paris Now Platform Capabilities Now Platform capabilities Process Automation Designer Activate Process Automation Designer

Activate Process Automation Designer

Activate Process Automation Designer on your instance so that you can create processes for your application.

You can activate for the application that you want your processes to run in by purchasing a subscription for the appropriate application. If you already have a subscription to your application but you still can't create processes for your application's tables, enable the appropriate plugin.

See the following sections to learn how to activate Process Automation Designer for your application.

Activate Process Automation Designer for App Engine

Activate Process Automation Designer on your instance so that you can create processes triggered by Now Platform® App Engine tables.

About this task

In order to create processes in Process Automation Designer that are triggered by Now Platform App Engine tables, you'll need to purchase a subscription to the Now Platform App Engine.

To purchase this subscription, contact your ServiceNow account manager. Your account manager can arrange to have the plugin activated on your organization's production and subproduction instances, generally within a few days.

If you don't have an account manager, decide to delay activation after purchase, or want to evaluate the product on a subproduction instance without charge, follow these steps to enable the Process Automation Designer for App Engine [com.glide.pad.license] plugin:

Procedure

Navigate to System Applications > All Available Applications > All.
On the All Applications page, click Request Plugin to open the request form on HI.
On HI, select to be redirected to the HI Service Portal Service Catalog.

On the Activate Plugin request form, fill in the fields.


Field	Description
Target Instance	Instance on which to activate the plugin.
Plugin Name	Name of the plugin to activate.
Specify the date and time you would like this plugin to be enabled	The date and time must be at least two business days from the current time. Note: Plugins are activated in two batches each business day in the Pacific time zone, once in the morning and once in the evening. If the plugin must be activated at a specific time, enter the request in the Reason/Comments field.
Reason/Comments	Information that would be helpful for the ServiceNow personnel who are activating the plugin. For example, if you need the plugin activated at a specific time instead of during one of the default activation windows, specify it in the comments.

Click Submit.

Result

In addition to creating triggers for custom tables, enabling the Process Automation Designer for App Engine [com.glide.pad.license] plugin lets you create processes in Process Automation Designer that trigger for the following tables:

Affected CIs [cmdb_outage_ci_mtom]
Agent Capacity [awa_agent_capacity]
Agent channel availability [awa_agent_channel_availability]
Agent Presence [awa_agent_presence]
Announcement [announcement]
Assessment Category Result [asmt_category_result]
Assessment Instance [asmt_assessment_instance]
Assessment Metric [asmt_metric]
Assessment Metric Template [asmt_template]
Assessment Metric Type [asmt_metric_type]
Assessment Metric Type Group [asmt_metric_type_group]
Assessment Net Promoter Score [asmt_nps_result]
Assessment Template Definition [asmt_template_definition]
Assignment Eligibility [awa_eligibility_pool]
Assignment Rule [awa_assignment_rule]
Audit [cert_audit]
Audit Result [cert_audit_result]
AWA Agent Presence and Capacity [awa_agent_presence_capacity]
AWA Document Size [awa_document_size]
Base Configuration Item [cmdb]
Building [cmn_building]
Business Calendar [business_calendar]
Certification Template [cert_template]
CI Relation Filter [cmdb_rel_filter]
CI Relationship [cmdb_rel_ci]
CI Relationship Rollup [cmdb_rel_rollup]
CI Relationship Type [cmdb_rel_type]
CI/User Relationship Type [cmdb_rel_user_type]
CIs Affected [task_ci]
CMDB Group [cmdb_group]
CMDB Group Event Queue [cmdb_group_event_queue]
CMDB Group Type [cmdb_group_type]
CMDB Health Configuration [cmdb_health_config]
CMDB Health Metric [cmdb_health_metric]
CMDB Health Result [cmdb_health_result]
CMDB Health Scorecard [cmdb_health_scorecard]
Company [core_company]
Connection & Credential Aliases [sys_alias]
Connection & Credential Templates [sys_alias_templates]
Cost Center [cmn_cost_center]
Country [core_country]
Department [cmn_department]
Direct Relationships [cmdb_related]
[dms_document]
Draft Document [draft_document]
Follow On Task [cert_follow_on_task]
Group [sys_user_group]
Group Member [sys_user_grmember]
Group Queue Priority [awa_group_queue_priority]
Group Relationship [cmdb_rel_group]
Group Role [sys_group_has_role]
Group Skill [sys_group_has_skill]
Guided Setup Task [gsw_task]
Holiday [sys_holiday]
Impacted CIs [task_cmdb_ci_service]
Inbox Layout [awa_inbox_layout]
Interaction [interaction]
IP Address Pool [cmdb_ip_address_pool]
IP Address Range [cmdb_ip_address_range]
IP Address to DNS Name [cmdb_ip_address_dns_name]
IP Service [cmdb_ip_service]
KB Submission [kb_submission]
Knowledge [kb_knowledge]
Knowledge Base [kb_knowledge_base]
Knowledge Category [kb_category]
Knowledge Feedback [kb_feedback]
Knowledge Feedback Task [kb_feedback_task]
Knowledge Use [kb_use]
Location [cmn_location]
Metric [metric_instance]
Model Category [cmdb_model_category]
Offer Details [awa_offer_details]
OS User [cmdb_os_user]
Outage [cmdb_ci_outage]
Page [sp_page]
Peer Relationships [cmdb_peer]
People Relationship [cmdb_rel_person]
Presence State [awa_presence_state]
Private Task [vtb_task]
Product Model [cmdb_model]
Queue [awa_queue]
Related Entry [cmdb_related_entry]
Report [sys_report]
Role [sys_user_role]
Roster [cmn_rota_roster]
Rotation Escalation [cmn_rota_escalation]
Scheduled Suite Run [sys_atf_schedule_run]
Service [cmdb_ip_service_ci]
Service Portal [sp_portal]
Shift [cmn_rota]
Shift Escalation Set [cmn_rota_escalation_set]
Shift Escalation Step Definition [cmn_rota_esc_step_def]
Skill Category [cmn_skill_category]
Skill Level [cmn_skill_level]
Skill Level Type [cmn_skill_level_type]
Subscribers [cmdb_subscriber]
Template [sys_template]
Test [sys_atf_test]
Test Results [sys_atf_test_result]
Test Suite [sys_atf_test_suite]
Test Suite Result [sys_atf_test_suite_result]
Test Suite Test [sys_atf_test_suite_test]
Test Template [sys_atf_test_template]
Theme [sp_theme]
Ticket [ticket]
[universal_request]
User [sys_user]
User Skill [sys_user_has_skill]
Vendor Type [vendor_type]
Work Item [awa_work_item]
Work Item Rejection [awa_work_item_rejection]
Work Item Sizing [awa_work_item_sizing]
Work Item Sort Order [awa_queue_item_sorting]

Activate Process Automation Designer for Customer Service Management (CSM)

Activate Process Automation Designer on your instance so that you can create processes triggered by CSM tables.

About this task

In order to create processes in Process Automation Designer that are triggered by CSM tables, you'll need to purchase a subscription to CSM.

If you don't have an account manager, decide to delay activation after purchase, or want to evaluate the product on a subproduction instance without charge, follow these steps to enable the Playbooks for Customer Service Management [com.sn_csm_playbook] plugin:

Procedure

Navigate to System Applications > All Available Applications > All.
On the All Applications page, click Request Plugin to open the request form on HI.
On HI, select to be redirected to the HI Service Portal Service Catalog.

On the Activate Plugin request form, fill in the fields.


Field	Description
Target Instance	Instance on which to activate the plugin.
Plugin Name	Name of the plugin to activate.
Specify the date and time you would like this plugin to be enabled	The date and time must be at least two business days from the current time. Note: Plugins are activated in two batches each business day in the Pacific time zone, once in the morning and once in the evening. If the plugin must be activated at a specific time, enter the request in the Reason/Comments field.
Reason/Comments	Information that would be helpful for the ServiceNow personnel who are activating the plugin. For example, if you need the plugin activated at a specific time instead of during one of the default activation windows, specify it in the comments.

Click Submit.

Result

Enabling the Playbooks for Customer Service Management [com.sn_csm_playbook] plugin lets you create processes in Process Automation Designer that trigger for the following tables:

Account [customer_account]
Case [sn_customerservice_case]
Change Request [change_request]
Consumer [csm_consumer]
Contact [customer_contact]
Escalation [sn_customerservice_escalation]
Household [csm_household]
Incident [incident]
Interaction [interaction]
Order [csm_order]
Order Line Item [csm_order_line_item]
Problem [problem]
Request [sc_request]
Service Organization [sn_customer_service_organization]
Task [sn_customerservice_task]

Activate Process Automation Designer for IT Service Management (ITSM)

Activate Process Automation Designer on your instance so that you can create processes triggered by ITSM tables.

About this task

In order to create processes in Process Automation Designer that are triggered by ITSM tables, you'll need to purchase a subscription to ITSM.

Procedure

Navigate to System Applications > All Available Applications > All.
On the All Applications page, click Request Plugin to open the request form on HI.
On HI, select to be redirected to the HI Service Portal Service Catalog.

On the Activate Plugin request form, fill in the fields.


Field	Description
Target Instance	Instance on which to activate the plugin.
Plugin Name	Name of the plugin to activate.
Specify the date and time you would like this plugin to be enabled	The date and time must be at least two business days from the current time. Note: Plugins are activated in two batches each business day in the Pacific time zone, once in the morning and once in the evening. If the plugin must be activated at a specific time, enter the request in the Reason/Comments field.
Reason/Comments	Information that would be helpful for the ServiceNow personnel who are activating the plugin. For example, if you need the plugin activated at a specific time instead of during one of the default activation windows, specify it in the comments.

Click Submit.

Result

Enabling the Process Automation Designer for ITSM [com.snc.itsm.playbook] plugin lets you create processes in Process Automation Designer that trigger for the following tables:

Incident [incident]
Incident Task [incident_task]

Previous topic

Next topic

Release version

Activate Process Automation Designer

Activate Process Automation Designer on your instance so that you can create processes for your application.

See the following sections to learn how to activate Process Automation Designer for your application.

Activate Process Automation Designer for App Engine

Activate Process Automation Designer on your instance so that you can create processes triggered by Now Platform® App Engine tables.

About this task

In order to create processes in Process Automation Designer that are triggered by Now Platform App Engine tables, you'll need to purchase a subscription to the Now Platform App Engine.

Procedure

Navigate to System Applications > All Available Applications > All.
On the All Applications page, click Request Plugin to open the request form on HI.
On HI, select to be redirected to the HI Service Portal Service Catalog.

On the Activate Plugin request form, fill in the fields.


Field	Description
Target Instance	Instance on which to activate the plugin.
Plugin Name	Name of the plugin to activate.
Specify the date and time you would like this plugin to be enabled	The date and time must be at least two business days from the current time. Note: Plugins are activated in two batches each business day in the Pacific time zone, once in the morning and once in the evening. If the plugin must be activated at a specific time, enter the request in the Reason/Comments field.
Reason/Comments	Information that would be helpful for the ServiceNow personnel who are activating the plugin. For example, if you need the plugin activated at a specific time instead of during one of the default activation windows, specify it in the comments.

Click Submit.

Result

Affected CIs [cmdb_outage_ci_mtom]
Agent Capacity [awa_agent_capacity]
Agent channel availability [awa_agent_channel_availability]
Agent Presence [awa_agent_presence]
Announcement [announcement]
Assessment Category Result [asmt_category_result]
Assessment Instance [asmt_assessment_instance]
Assessment Metric [asmt_metric]
Assessment Metric Template [asmt_template]
Assessment Metric Type [asmt_metric_type]
Assessment Metric Type Group [asmt_metric_type_group]
Assessment Net Promoter Score [asmt_nps_result]
Assessment Template Definition [asmt_template_definition]
Assignment Eligibility [awa_eligibility_pool]
Assignment Rule [awa_assignment_rule]
Audit [cert_audit]
Audit Result [cert_audit_result]
AWA Agent Presence and Capacity [awa_agent_presence_capacity]
AWA Document Size [awa_document_size]
Base Configuration Item [cmdb]
Building [cmn_building]
Business Calendar [business_calendar]
Certification Template [cert_template]
CI Relation Filter [cmdb_rel_filter]
CI Relationship [cmdb_rel_ci]
CI Relationship Rollup [cmdb_rel_rollup]
CI Relationship Type [cmdb_rel_type]
CI/User Relationship Type [cmdb_rel_user_type]
CIs Affected [task_ci]
CMDB Group [cmdb_group]
CMDB Group Event Queue [cmdb_group_event_queue]
CMDB Group Type [cmdb_group_type]
CMDB Health Configuration [cmdb_health_config]
CMDB Health Metric [cmdb_health_metric]
CMDB Health Result [cmdb_health_result]
CMDB Health Scorecard [cmdb_health_scorecard]
Company [core_company]
Connection & Credential Aliases [sys_alias]
Connection & Credential Templates [sys_alias_templates]
Cost Center [cmn_cost_center]
Country [core_country]
Department [cmn_department]
Direct Relationships [cmdb_related]
[dms_document]
Draft Document [draft_document]
Follow On Task [cert_follow_on_task]
Group [sys_user_group]
Group Member [sys_user_grmember]
Group Queue Priority [awa_group_queue_priority]
Group Relationship [cmdb_rel_group]
Group Role [sys_group_has_role]
Group Skill [sys_group_has_skill]
Guided Setup Task [gsw_task]
Holiday [sys_holiday]
Impacted CIs [task_cmdb_ci_service]
Inbox Layout [awa_inbox_layout]
Interaction [interaction]
IP Address Pool [cmdb_ip_address_pool]
IP Address Range [cmdb_ip_address_range]
IP Address to DNS Name [cmdb_ip_address_dns_name]
IP Service [cmdb_ip_service]
KB Submission [kb_submission]
Knowledge [kb_knowledge]
Knowledge Base [kb_knowledge_base]
Knowledge Category [kb_category]
Knowledge Feedback [kb_feedback]
Knowledge Feedback Task [kb_feedback_task]
Knowledge Use [kb_use]
Location [cmn_location]
Metric [metric_instance]
Model Category [cmdb_model_category]
Offer Details [awa_offer_details]
OS User [cmdb_os_user]
Outage [cmdb_ci_outage]
Page [sp_page]
Peer Relationships [cmdb_peer]
People Relationship [cmdb_rel_person]
Presence State [awa_presence_state]
Private Task [vtb_task]
Product Model [cmdb_model]
Queue [awa_queue]
Related Entry [cmdb_related_entry]
Report [sys_report]
Role [sys_user_role]
Roster [cmn_rota_roster]
Rotation Escalation [cmn_rota_escalation]
Scheduled Suite Run [sys_atf_schedule_run]
Service [cmdb_ip_service_ci]
Service Portal [sp_portal]
Shift [cmn_rota]
Shift Escalation Set [cmn_rota_escalation_set]
Shift Escalation Step Definition [cmn_rota_esc_step_def]
Skill Category [cmn_skill_category]
Skill Level [cmn_skill_level]
Skill Level Type [cmn_skill_level_type]
Subscribers [cmdb_subscriber]
Template [sys_template]
Test [sys_atf_test]
Test Results [sys_atf_test_result]
Test Suite [sys_atf_test_suite]
Test Suite Result [sys_atf_test_suite_result]
Test Suite Test [sys_atf_test_suite_test]
Test Template [sys_atf_test_template]
Theme [sp_theme]
Ticket [ticket]
[universal_request]
User [sys_user]
User Skill [sys_user_has_skill]
Vendor Type [vendor_type]
Work Item [awa_work_item]
Work Item Rejection [awa_work_item_rejection]
Work Item Sizing [awa_work_item_sizing]
Work Item Sort Order [awa_queue_item_sorting]

Activate Process Automation Designer for Customer Service Management (CSM)

Activate Process Automation Designer on your instance so that you can create processes triggered by CSM tables.

About this task

In order to create processes in Process Automation Designer that are triggered by CSM tables, you'll need to purchase a subscription to CSM.

If you don't have an account manager, decide to delay activation after purchase, or want to evaluate the product on a subproduction instance without charge, follow these steps to enable the Playbooks for Customer Service Management [com.sn_csm_playbook] plugin:

Procedure

Navigate to System Applications > All Available Applications > All.
On the All Applications page, click Request Plugin to open the request form on HI.
On HI, select to be redirected to the HI Service Portal Service Catalog.

On the Activate Plugin request form, fill in the fields.


Field	Description
Target Instance	Instance on which to activate the plugin.
Plugin Name	Name of the plugin to activate.
Specify the date and time you would like this plugin to be enabled	The date and time must be at least two business days from the current time. Note: Plugins are activated in two batches each business day in the Pacific time zone, once in the morning and once in the evening. If the plugin must be activated at a specific time, enter the request in the Reason/Comments field.
Reason/Comments	Information that would be helpful for the ServiceNow personnel who are activating the plugin. For example, if you need the plugin activated at a specific time instead of during one of the default activation windows, specify it in the comments.

Click Submit.

Result

Enabling the Playbooks for Customer Service Management [com.sn_csm_playbook] plugin lets you create processes in Process Automation Designer that trigger for the following tables:

Account [customer_account]
Case [sn_customerservice_case]
Change Request [change_request]
Consumer [csm_consumer]
Contact [customer_contact]
Escalation [sn_customerservice_escalation]
Household [csm_household]
Incident [incident]
Interaction [interaction]
Order [csm_order]
Order Line Item [csm_order_line_item]
Problem [problem]
Request [sc_request]
Service Organization [sn_customer_service_organization]
Task [sn_customerservice_task]

Activate Process Automation Designer for IT Service Management (ITSM)

Activate Process Automation Designer on your instance so that you can create processes triggered by ITSM tables.

About this task

In order to create processes in Process Automation Designer that are triggered by ITSM tables, you'll need to purchase a subscription to ITSM.

Procedure

Navigate to System Applications > All Available Applications > All.
On the All Applications page, click Request Plugin to open the request form on HI.
On HI, select to be redirected to the HI Service Portal Service Catalog.

On the Activate Plugin request form, fill in the fields.


Field	Description
Target Instance	Instance on which to activate the plugin.
Plugin Name	Name of the plugin to activate.
Specify the date and time you would like this plugin to be enabled	The date and time must be at least two business days from the current time. Note: Plugins are activated in two batches each business day in the Pacific time zone, once in the morning and once in the evening. If the plugin must be activated at a specific time, enter the request in the Reason/Comments field.
Reason/Comments	Information that would be helpful for the ServiceNow personnel who are activating the plugin. For example, if you need the plugin activated at a specific time instead of during one of the default activation windows, specify it in the comments.

Click Submit.

Result

Enabling the Process Automation Designer for ITSM [com.snc.itsm.playbook] plugin lets you create processes in Process Automation Designer that trigger for the following tables:

Incident [incident]
Incident Task [incident_task]

How search works:

Topics are ranked in search results by how closely they match your search terms

Activate Process Automation Designer

Activate Process Automation Designer

Activate Process Automation Designer for App Engine

Activate Process Automation Designer for Customer Service Management (CSM)

Activate Process Automation Designer for IT Service Management (ITSM)

On this page

Activate Process Automation Designer

Activate Process Automation Designer

Activate Process Automation Designer for App Engine

Activate Process Automation Designer for Customer Service Management (CSM)

Activate Process Automation Designer for IT Service Management (ITSM)

Log in to personalize your search results and subscribe to topics