Look up and update multiple records as a single action. Using this action removes the need to separately look up a list of records and then process the list with For Each flow logic. Set field values with a template or add and configure them using data pills.

Roles and availability

Available as a Workflow Studio ServiceNow core action. Users with the flow_designer or admin role can add an action to a flow and define configuration details.

Fields

FieldDescription
Table Select the table containing the records to look up and update.
Conditions Define the filter conditions used to look up records.
Field Values

Set static or dynamic values of fields in the record. For example, to set the short description to a static value, select Short description and set the desired value.

To add dynamic values, see Create a template value input.

Important: The system does not support updating multiple journal fields such as the additional comments or work notes of a task record.
Order by Select the field you want to use to sort the records when more than one record matches the defined conditions.
Sort Type Determine whether to sort the records alphabetically in ascending or descending order.
Don't fail on error Specify whether to continue running the flow when there is an error.

Example

Example Update Multiple Records action in a flow.

Outputs

Field Description Data Type
Count Number of records updated. If no records are updated, the count is 0. Integer
Error Message Message that displays if the action produces an error. String
Status The completion status of the action as a numeric value.
  • 0 (success)
  • 1 (error)
 Choice