Paris Patch 5 Hotfix 1

The Paris Patch 5 Hotfix 1 release contains fixes to these problems.

Build information:: Build date: 01-15-2021_2246; Build tag: glide-paris-06-24-2020__patch5-hotfix1-01-15-2021

For more information about the release cycle, see the ServiceNow Release Cycle.

Note: This version is approved for FedRAMP. The following products are not approved for FedRAMP in Paris: Benchmarks and Document Viewer.

Fixed problem


Problem	Short description	Description	Steps to reproduce
Customer Service PRB1458599	Openframe_awa_ agent_presence is not constructed properly when the agent presence is set to 'Available'	After upgrading to Paris, an agent status change in Agent Workspace is not reflected in OpenFrame. The state change is seen in awa_agent_ presence_history, but it is not reflected in sn_openframe_ agent_presence.

Fixes included

Unless any exceptions are noted, you can safely upgrade to this release version from any of the versions listed below. These prior versions contain PRB fixes that are also included with this release. Be sure to upgrade to the latest listed patch that includes all of the PRB fixes you are interested in.

Paris Patch 5 Hotfix 1

The Paris Patch 5 Hotfix 1 release contains fixes to these problems.

Build information:: Build date: 01-15-2021_2246; Build tag: glide-paris-06-24-2020__patch5-hotfix1-01-15-2021

For more information about the release cycle, see the ServiceNow Release Cycle.

Note: This version is approved for FedRAMP. The following products are not approved for FedRAMP in Paris: Benchmarks and Document Viewer.

Fixed problem


Problem	Short description	Description	Steps to reproduce
Customer Service PRB1458599	Openframe_awa_ agent_presence is not constructed properly when the agent presence is set to 'Available'	After upgrading to Paris, an agent status change in Agent Workspace is not reflected in OpenFrame. The state change is seen in awa_agent_ presence_history, but it is not reflected in sn_openframe_ agent_presence.

Fixes included

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Paris Patch 5 Hotfix 1

Paris Patch 5 Hotfix 1

Fixed problem

Fixes included

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Paris Patch 5 Hotfix 1

Paris Patch 5 Hotfix 1

Fixed problem

Fixes included

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