Performance Analytics

PRB1396133

KB0827366

Refer to the listed KB article for details.

Templates

PRB1435575

KB0861624

1. In a Paris instance, navigate to the incident.do form.
2. Create a choice field, SubSubcategory, that is dependent on the selected value of the base instance Subcategory field.
3. Define appropriate sys_choice records for the SubSubcategory field that are dependent on values selectable for the Subcategory field.
4. Test that it is functioning as expected for the SubSubcategory field in the incident.do form.
5. Create a new template for the incident table that sets the Category, Subcategory and the new SubSubcategory fields.

You will find that the SubSubcategory field does not populate when applying the template, even though when viewing the details of the template application, it suggests that it is.

Guided App Creator

PRB1405674

KB0861106

1. Navigate to Studio.
2. Create a new application, then add a workspace to that application using the Guided Application Creator.
3. Make sure in the Design step for the workspace creation, choose/select the 'Inbox' module.
4. Open the custom workspace and view the inbox module.

Two inbox modules show up, which is not expected. The expected behavior is that only one inbox module should be displayed on the custom workspace. That inbox module will display an inbox that is shared with Agent Workspace. It is expected that Agent Workspace's inbox modules should be shared across workspaces (both custom workspaces and Agent Workspace).

System Applications

PRB1408992

Virtual Agent Platform

PRB1426481

KB0862663

Refer to the listed KB article for details.

Activity Stream

PRB1428930

1. Navigate to the incident list.
2. Open any incident record.
3. Configure the form layout.
4. Navigate to the 'Notes' section, remove 'Activities (filtered)', and save.
5. Click the Activity Stream button on the context bar.

Expected behavior: The user should be able to see activity header text.

Actual behavior: Activity header text is missing.

Advanced Work Assignment

PRB1434737

1. As an agent, open Agent Workspace.
2. Open the list page and the interaction table.
3. Click Open interactions.
4. Click any interaction.

Agent Chat

PRB1420026

1. Log in to the application and impersonate as any agent in any data center instance.
2. Navigate to Agent Workspace and set the agent to available.
3. Navigate to the list screen.
4. Open an interactions list by clicking Assigned to me.
5. Open any work in progress interaction of the Chat type and click Compose SMS.
6. Select any phone number and enter the text to be sent.
7. Click Send SMS.

Observe that the user is getting an error while sending the SMS.

Agent Workspace

PRB1403291

Agent Workspace

PRB1409789

KB0854209

Refer to the listed KB article for details.

Agent Workspace

PRB1424981

Agent Workspace

PRB1428794

1. In Orlando, impersonate an agent.
2. As the end user, initiate the chat.
3. As the agent, accept the chat.
4. After accepting the chat, navigate to the list and open any interaction.

Notice that the accepted chat displays the blue line and sound even if there is no new message from the end user.

Agent Workspace

PRB1436749

1. Install Customer Service Management with demo data.
2. Navigate to 'Case' on the platform.
3. Open a case.
4. Navigate to Configure > For Layouts > Add a String Field on workspace view.
5. Configure it to display on the case form for workspace view.
6. Make the field read-only (Configure, dictionary).
7. Navigate to Agent Workspace.
8. Open any case.

   Notice the newly added read-only field.

9. Test the font styling.

The font styling is too hard to read and it is light grey. The issue can be seen in Orlando and Paris.

Agile Development

PRB1422383

Authentication

PRB1430235

1. Log in to an instance that uses the method of authentication.
2. Trigger a large number of transactions in a short amount of time.

The database encounters a query which can be slow in highly concurrent environments.

Authentication - SSO

PRB1417450

Automated Test Framework

PRB1394799

KB0826366

1. Navigate to System Policy > Rules > Data Policies and create a data policy.
2. Specify the table to be 'sys_user' and submit.
3. Create a data policy rule with any field (for example, employee_number).
4. Set the following: 'Mandatory' is 'True' and 'Read-only' is 'Leave Alone'.
5. Submit the data policy rule.
6. Navigate to Automated Test Framework > Tests.
7. Create a test.
8. Add the test step 'Create a User'.
9. Fill in the fields as follows: 'first name' is 'abel' and 'last name' 'tuter.

   Notice there is no place to set the mandatory field.

10. Save the step.
11. Run the test and navigate to the test result record.

Notice the failure message 'Failed to create user "abel tuter"'. Also notice the errors in the test logs: 'Creating new user with UserID a7d4e2fa1bb3c0103f5599f6bc4bcb14: tuter, abelBackground message, type:error, message: Data Policy Exception: The following fields are mandatory: employee number'. It is not possible to set mandatory field values in the 'Create a User' step.

Automated Test Framework

PRB1434743

KB0860847

Refer to the listed KB article for details.

AWA: Dashboards

PRB1430978

Benchmarks Application

PRB1418958

1. As a user, opt in the benchmarks (New York and above versions).
2. Modify a few KPI definitions (for example, incident resolution fields) or any other indicator.
3. Run the Benchmark Historical collection to collect scores for the modified KPI.
4. Run the 'Copy historical scores from PA to Benchmarks' job.

Notice that there are errors in the logs saying 'Benchmark scores are not uploaded for the month'.

Benchmarks Application

PRB1419330

KB0853526

Refer to the listed KB article for details.

Change Management

PRB1434087

1. Impersonate any user with access to standard change proposals or an admin user.
2. Click Standard Change, then My Proposals.
3. Click New at the top of the list.
4. Set the proposal type to be 'Retire existing template'.
5. Complete all visible mandatory fields.
6. Click Request Approval.
7. Click OK in the alert window.

Change Management

PRB1439330

Cloud Provisioning and Governance (CMP)

PRB1416721

KB0858641

Refer to the listed KB article for details.

Cloud Provisioning and Governance (CMP)

PRB1421338

Cloud Provisioning and Governance (CMP)

PRB1428780

1. Activate CMP.
2. Provision about 10 VMs.
3. Run the licensing job or wait for 24 hours for the job to run.
4. Check the counts table itom_lu_ci_counts.

Expected behavior: There should be 10 counts of server against optimization.

Actual behavior: There are zero counts of server against optimization.

Cloud Provisioning and Governance (CMP)

PRB1436949

Condition Builder

PRB1413717

1. Log in to a base Orlando, New York, or Madrid instance.
2. Create a report on the change_request table.
3. Make sure you are using the new report UI.
4. Create the conditions as follows:
   • [Active] [is] [true] AND [Tags] [has] [Android]
   • Top level OR condition
   • [Active] [is] [false] AND [Tags] [has] [Android]

   Observe that you are unable to select Tags on both sides of the top level 'OR' condition.

5. Switch to the Classic UI.
6. Try to select Tags on both sides of the condition.

Observe that you are able to select Tags.

Condition Builder

PRB1421577

1. Assign a tag to a few incidents.
2. Create a report from the report designer and expand the Condition Builder v3.
3. Choose to filter by:
   • Field: Tags
   • Operator: have
   • Value field: [tagname]
4. Save the report.
5. Drill down on one record.
6. Come back to the report.
7. Expand the Condition Builder.

Expected behavior: The filter field, operator, and value must be intact as mentioned in Step 3 above.

Actual behavior: The filter field shows tags. The operator is shown blank. The value field shows the ID of the tag instead of its display value.

Configuration Management Database (CMDB)

PRB1421122

1. Create a business service.
2. Link it to an application service.
3. View in the dependency map.

Expected behavior: You should be able to see the link between business service, service offering, and application service.

Actual behavior: You cannot see the link.

Configuration Management Database (CMDB)

PRB1421665

Configuration Management Database (CMDB)

PRB1429051

KB0860612

Refer to the listed KB article for details.

Connect Chat

PRB1257676

KB0692728

Refer to the listed KB article for details.

Connect Chat

PRB1421921

KB0855308

1. Log in to the instance.
2. Impersonate any user who as the itil role
3. If the Connect Chat side bar does not load, click it to show all conversations.
4. Open the incidents list and open an individual incident.
5. Follow that incident.
6. Repeat step 5 for more than 25 Incidents, and do not click Notifications.

   Notice the top conversations in the list.

7. Scroll down and back up.

   Notice that a new conversation appears.

8. Open a new incident and follow it.

   Notice that it also gets added as a conversation.

9. End the impersonation and start it again.

Notice that the conversation does not load at the top of the list.

Connect Chat

PRB1428820

1. Make sure that the following system properties are defined in your instance: connect.support.idle.count_down: 60 seconds and connect.support.idle.delay: 120 seconds.
2. Log in to the platform as an agent in one browser.
3. Log in as a user to the platform in incognito mode.
4. Navigate to the Service Portal as the end user and click the chat button located at the bottom-right corner to initiate a chat.
5. Choose 'Live Agent Support' to connect to a live agent.

   You should receive an incoming chat request as an agent in the other browser, and accept that.

6. Do not type anything from either browser and wait for the idle duration to expire.

   You should receive the 'The conversation is timing out, are you still there?' reminder message.

7. Do not type anything and continue to wait.

   You should receive the 'It seems you have left the conversation.' message when the time is out.

8. Navigate to the chat agent side and see that the message text field is still enabled.
9. Type a message and send it.

Expected behavior: The messages sent after the chat ends should not be seen by the end user.

Actual behavior: The messages sent after the chat ends by the chat agent can be seen by the end user.

Contextual Search

PRB1409754

1. Start VoiceOver.
2. Open any existing HR case.
3. Navigate to the tab list containing 'Fulfillment Instructions'.

Notice that there is no label for the tab list, just for the specific tabs in the list.

Core Platform

PRB1406753

1. Navigate to sys_properties.
2. Set glide.security.file.mime_type.validation to false.
3. Get a PNG larger than 2000x2000 pixels.
4. Change the file extension of '.PNG' to '.JPG'.
5. Open any incident.
6. Upload the image to the incident.
7. Attempt to open the image from the work notes in the incident.

   This attempts to generate the thumbnail, but it does not show the image in the work notes.

8. Navigate to sys_attachment.list.

Expected behavior: The thumbnail for this image is generated and has the content type image/png.

Actual behavior: The thumbnail for this image is not generated.

Dashboards and Home Pages

PRB1414717

1. Install the Human Resources: Core plugin (com.sn_hr_core).
2. Navigate to HR Dashboard and Reports > Reports.
3. Enable VoiceOver (cmd+fn+F5).
4. On the reports, hover over to the SVG image (type column) and wait few seconds for the pop-up to appear.

Expected behavior: The pop-up should be accessed using the keyboard and VoiceOver should pronounce its content.

Actual behavior: VoiceOver is moved from the image to the title instead of going to the dialog container.

Dashboards and Home Pages

PRB1415064

1. Open the instance in a Safari browser.
2. Enable VoiceOver.
3. Navigate to the HR Case Dashboard panel

Notice that VoiceOver is announcing 'HR Case Dashboard' as a text field and clickable.

Dashboards and Home Pages

PRB1415087

1. Use the Safari browser and enable VoiceOver.
2. Log in to the instance.
3. Navigate to HR Case Dashboard (control+option+right arrow key) and trigger it.
4. Navigate to the HR Case Dashboard panel (control+option+right arrow key).
5. Enable the web rotor (control+option+u)

.

Notice that the heading structure is incorrect.

Dev At Scale

PRB1436498

1. Create a scoped application.
2. Find the sys_user_preference record with the name 'updateSetForScope[app id]' for the admin user.
3. Change the value of that preference to the sys_id of the 'Default [Global]' update set, and save.
4. Switch to the 'Global' app then back to the scoped app in the application picker.

Expected behavior: When switching back to the scoped app, the update set should have also been updated to the app's default update set, and other update sets for the application should be selectable.

Actual behavior: The update set stays selected as the Default [Global] update set, and no other update sets are selectable.

Discovery

PRB1423113

Discovery

PRB1424524

Discovery

PRB1433566

1. Log in to the instance.
2. Install LP patterns.
3. Run the CAPI to Pattern migration.
4. Create the appropriate Azure credential (azure_service_principal) and Azure Service Account (cmdb_ci_cloud_service_account) and save it.
5. In the service account record, click Discover Subscriptions.

Observe that no probes are launched.

Discovery

PRB1434815

Discovery

PRB1435949

Edge Encryption

PRB1409481

Encryption/Cryptography

PRB1411066

1. As a user with elevated privileges, install the com.glide.domain.msp_extensions.installer, com.glide.kmf.global, and com.glide.encryption plugins.
2. Install demo data on the domain plugin and set the KMF property to opt_in.
3. Create a role and assign it to a new user (the user should be under the ACME domain) along with the incident_manager role.
4. Create an encryption module, and use the module to create an encryption field configuration.
5. Create a module access policy with the module and role created above.
6. Log in as the user created above and create an incident record.
7. Clear the cache.

Expected behavior: The user should still have access to the short_description column.

Actual behavior: The user does not have access to the short_description column.

Event Management

PRB1395847

Event Management

PRB1397977

KB0831926

Refer to the listed KB article for details.

Event Management

PRB1425150

1. Create multiple metrics data.
2. Drag them.
3. Hover over the points with the mouse.

Notice that the results are not sorted.

Event Management

PRB1427753

Event Management

PRB1428713

Event Management

PRB1430987

Event Management

PRB1432441

1. Start up Operational Intelligence.
2. Notice the one MID connected to the simulator with 2K agents, 200 metrics per agents, and reporting every minute.

Observe the high CPU and gaps in metrics.

Event Management

PRB1433266

KB0861167

Refer to the listed KB article for details.

Event Management

PRB1436536

KB0862425

Refer to the listed KB article for details.

Event Management

PRB1442388

KB0863685

1. Create a keystore with an entry containing a server certificate chain.
2. Import that keystore to the [mid_installation directory]/keystore as webserver_keystore.jceks
3. Create a MID web server using the above keystore to establish a secure connection.
4. Start the extension.

Observe the following error: 'java.lang.IllegalStateException: KeyStores with multiple certificates are not supported on the base class'.

Flow Designer

PRB1410951

KB0860661

1. Create a flow with a group approval with multiple members followed by an action that requires MID.
2. Ensure that the serialized process plan spans multiple sys_json_chunk rows by adding steps with large inputs.
3. Execute the flow and approve all the approvals simultaneously.

Notice that the race condition occurs where the MID reads a partial JSON document for the plan.

Flow Designer

PRB1414833

1. Create an incident record.
2. Access Flow Designer and create a Lookup record action for the incident table with the condition to select records created on 'Today' or 'This Year'.
3. Run the action and review the result.

Expected behavior: At least one record that was created in Step 1 should be returned.

Actual behavior: It shows 0 records.

Flow Designer

PRB1418230

Flow Designer

PRB1419217

KB0855554

1. Create a subflow with an array.object output.
2. Manually add two objects inside the array object.
3. Call the subflow from the script.
4. Inspect the output.

Flow Designer

PRB1420648

KB0862452

1. Start with a London instance.
2. Define a flow and execute it several times to ensure that there are multiple rows in the sys_flow_context table.
3. Upgrade the instance from London to Madrid.
4. Look at the indexes present on sys_flow_context.

   Observe that there is no index on execution_id.

The unique index could not be created due to the existing rows in sys_flow_context. The issue does not occur on an instance with 0 or 1 row in sys_flow_context.

Flow Designer

PRB1423216

1. Create a subflow.
2. Create an output of type JSON.
3. Add the flow logic 'Assign Subflow Outputs'.
4. Try to add the JSON: {"name":"Name", age: 25}.
5. Click Done for the flow logic.
6. Reopen the flow logic.

Notice that the value disappears.

Flow Designer

PRB1424373

1. Create a flow with a 'Wait for' condition.
2. Execute the flow.
3. Navigate to sys_json_chunk and delete or corrupt the data field for this flow.
4. Cancel the flow.

An exception occurs and it is expected. However, the record watchers are not cleaned up.

Flow Designer

PRB1433769

1. Impersonate Abel Tuter.
2. Create a record in u_trigger_table_rwr with u_short_description=Flow_runwithR1_inlinesub.

   Notice that the flow 'Flow_runwithR1_inlinesub' runs, but in the subflow 'SubflowSub_runasuser_t1' the 'for each' iterates over 3 records when Abel Tuter doesn't have access to those records.

Expected behavior: The subflow runs as though the user without roles should have 0 records accessible.

Actual behavior: The subflow runs as though the user without roles has 3 records accessible.

Forms and Fields

PRB1429245

Guided Tours

PRB1415949

1. Create a simple guided tour with a start and a conclusion for the SP portal and index page.

   Notice this shows in the tour menu on the Service Portal homepage.

2. Create a duplicate portal of SP, for example, 's_p', and title it 'Service & Portal'.
3. Create a duplicate page of index, for example, 't_index', and title it 'S&P index'.
4. Change the original tour to point at either of the newly created portals or pages above.

   Notice that it will not display in the tour menu as expected.

5. Change the title to remove the '&' and replace it with 'n'.

Notice that the tour displays in the menu as expected.

Guided Tours

PRB1429082

KB0859475

Refer to the listed KB article for details.

Human Resources Service Management

PRB1409447

1. Start VoiceOver.
2. Open a new HR case in Platform.
3. Submit it without entering a required field (for example, HR Service).

Notice that the submission fails with an error displayed. However, the error is not announced by VoiceOver.

Human Resources Service Management

PRB1414682

1. Install the Human Resources: Core (sn_hr_core) plugin.
2. Enable VoiceOver (cmd+Fn+F5)

.
3. Navigate to 'Generate HR Profiles' (control+option+right)

.
4. Navigate to the navigation bar on 'Generate HR Profiles' (control+option+right)

.

Expected behavior: The aria-label='Generate HR Profiles' is defined.

Actual behavior: Notice that the navigation bar does not have an accessible name (aria-label not defined).

Human Resources Service Management

PRB1414720

1. Install the Human Resources: Core Plugin (com.sn_hr_core).
2. Navigate to the HR Case dashboard.
3. Inspect the reports on the dashboard (for example, single scores, pie, or list reports).

Notice that the tables are used for layout.

Human Resources Service Management

PRB1414875

1. Install the Human Resources: Core plugin (com.sn_hr_core).
2. Enable VoiceOver (cmd + F5).
3. Navigate to HR Case Dashboard (Control + Option + right arrow key) and trigger it.
4. Navigate to the HR Case Dashboard panel (control+option+right arrow key)

.
5. Open the web rotor (control + option + U)

.
6. Navigate to the landmark section using the arrow keys.

7. Select Navigation under the landmarks section
.

Notice that the navigation landmarks are not uniquely labeled.

Human Resources Service Management

PRB1414878

1. Install the Human Resources: Core plugin.
2. Enable VoiceOver (cmd+F5).
3. Navigate to the HR Case Dashboard panel.
4. Navigate to the Homepage Settings button

.
5. Press the Homepage button (using the mouse, keyboard, or VoiceOver)

.

Notice that the Homepage Settings button does not have an accessible name button using the mouse, keyboard, or VoiceOver
. Also notice that the Homepage Settings button does not have an accessible name.

Human Resources Service Management

PRB1415738

1. Open the Safari browser.
2. Log in to the instance.
3. Select HR Case Management.
4. Under HR Case Management, select HR Create New Case.
5. Navigate to the case creation panel.
6. Select the Search for Employee name or Case Number button

.
7. In the pop-up opens, enter a name in the search field.
8. Select the employee from the list that appears.

   The details of that employee are displayed in the case creation panel.

9. Enable VoiceOver (Cmd + F5)
.
10. Open the web rotor (Control + Option + U)

.
11. Navigate to the Form Controls section using the arrow keys.


12. Under Form Control, select the random number.

Notice that VoiceOver is announcing a random number for 'Search for employee or case number'.

Human Resources Service Management

PRB1416240

1. Open a Safari browser and enable VoiceOver.
2. Open the instance.
3. Select HR Case Management.
4. Under HR Case Management, select HR Create New Case.
5. Navigate to the Case Creation panel
.
6. Select the employee in the Search for Employee field.

Notice that the VoiceOver first announces it as combo box and, after further navigating, it announces as a link.


 After selecting the user, there are similar fields for the 'Search for Employee' link on the create case page: COE, HR Service, Opened For, and Subject Person.

Human Resources Service Management

PRB1426329

1. Log in to an Orlando instance.
2. Publish the base instance HR NLU model.
3. Upgrade the instance.

Notice that two ml_solutions are active at the same time after the upgrade for the NLU model.

Incident Communications Management

PRB1436141

Incident Management

PRB1420841

Instance Data Replication feature

PRB1430443

1. Create a consumer set on a table that has journal field (for example, incident).
2. Enable transformation.
3. Choose the same table as the target.
4. Change the default transformation to make sure that there is exactly one journal field map to the same or different journal field (for example, worknote to worknote).
5. Activate the consumer.
6. From the producer, fill values for a new record and complete a value for the journal field (for example, worknote).
7. Click Insert.

Notice that on the consumer, you are not getting the value for journal field. However, updates on journal fields are replicating to the consumer.

Instance Security Center

PRB1431529

1. Navigate to and select Security Best Practices.
2. Try configuring the glide.http.cache_control property.

Expected behavior: It should get configured after adding the private value in the text box and clicking the Activate button.

Actual behavior: It does not become compliant after adding the private value in the text box and clicking Activate.

Knowledge Management

PRB1420682

1. Log in to the instance as admin.
2. Install Knowledge Advanced and any language pack.
3. Enable the Translation Management feature.
4. Navigate to the instance or workspace.
5. Open any published article under 'All Articles'.
6. Click Translate.
7. Click Draft Article.

Notice that the user is not sent to the draft version of the article created.

Knowledge Management

PRB1422470

1. Ensure that article versioning and the ESC portal are installed.
2. Find an existing published article appearing in /esc.
3. Open the 'Knowledge article content' widget and ensure that 'Show Version Information' and 'Redirect to the latest article' are set to false.
4. Check out the article and leave it in the draft state.
5. In /esc, try to open the article again.

Error messages are thrown from the 'Knowledge article content' widget and the article does not load.

Knowledge Management

PRB1430628

KB0860916

1. Install the plugin Knowledge Management - Add-in for Microsoft Word.
2. After the install, navigate to ServiceNow Add-Ins for Office > Office Add-In-Manifests.
3. Click ServiceNow for CSM.
4. Click Download Manifest.

The Manifest fails upon validation in Office 365.

Live Feed

PRB1428830

1. Navigate to the live feed.
2. Add a non-image attachment (for example, a Word file, text, PDF, or XML).
3. Add a message.
4. Click the Post button.

Expected behavior: The non-image attachments should be posted successfully on the live feed.

Actual behavior: The non-image attachments are not posted on the live feed.

MID Server

PRB1430531

KB0861014

Refer to the listed KB article for details.

Mobile Studio (non-classic)

PRB1436560

On-call Scheduling

PRB1436385

Patterns

PRB1415804

Patterns

PRB1429827

1. Configure Azure credentials and a service account for a government account.
2. Configure a cloud discovery schedule and run discovery.

Expected behavior: Patterns are successfully authenticated and discovery patterns discover the configured resources for both government and standard accounts.

Actual behavior: Discovery fails as it cannot get authenticated.

Patterns

PRB1429884

1. Run discovery on a Solaris server with Oracle DB running.
2. In 'Oracle DB On UNIX', in the identification section 'Identification for Oracle DB entry point type(s) - no instance on solaris', observe the step 'Parse tnsnames.ora'.

The connect identifiers such as port, service name, and host name are not parsed in all of the cases if the file is not located under the default directory. The temporary table connect_sql has not been populated with the desired results, causing different failures among the pattern and the corresponding extension sections.

Patterns

PRB1436410

1. Discover a Windows or Linux server running the JBoss application.
2. In the target server, monitor the running process during the pattern execution.

Notice that processes are using high CPU and may run for a long time.

Patterns

PRB1436659

KB0861828

Run discovery on a Windows server using patterns.

The main CIs serial number field has the baseboard serial used, instead of the BIOS serial number, which is incompatible with what other plugins that populate the CMDB are doing, such as SCCM.

Performance Analytics

PRB1336865

KB0780147

Refer to the listed KB article for details.

Performance Analytics

PRB1414255

1. Navigate to HR Dashboard and Reports > Reports.
2. Enable VoiceOver.
3. Open the web rotor (control+option+u) and make sure it is on the table in the body of the page.

   Observe the '?' characters preceding the report names.

4. Press the right arrow twice to show the controls list.

   Observe the '?' characters preceding the Favorite link in the header, and on each table row.

5. Use the down arrow to navigate to the bottom of the list.

   Observe that the '?' characters in the First, Previous, Next, and Last page links.

Expected behavior: UTF characters (?) are not shown to VoiceOver users to avoid confusion.

Actual behavior: Notice that UTF characters (?) are shown on the entire page.

Performance Analytics

PRB1423788

1. Log in as admin and set the sys_property glide.security.header.auto_set_x_content_type_options value to true.
2. Navigate to 'http://[instance_name]/$pa_breakdown_wizard.do'.
3. In the developer tools, navigate to Network > All.
4. Expand the row that is the instance URL.
5. Click $pa_breakdown_wizard.do.
6. Under the Headers tab on the right pane, find 'Response Headers'.

Expected behavior: Verify that 'X-Content-Type-Options: nosniff' exists under 'Response Headers'. Verify that on the console, there is no error message 'Refused to execute script from..... because its MIME type is not executable'.

Actual behavior: Labels and messages on the page are not resolved. If you open the browser console, you see the following error: 'Refused to execute script from..... because its MIME type is not executable'.

Persistence

PRB1336952

Persistence

PRB1391374

1. On an Oracle instance, create a report on sc_req_item.
2. Select a variable to the selected column list (for example, 'Password Rest.Whose password needs to be reset?' which is a reference type variable in the sys_user table).
3. Run the report.

   Notice the query for the 'join' condition between the sc_item_option.value and sys_user.sys_id.

4. Alter the table to change sc_item_option.value to the 'CLOB' type.
5. Run the report again.

Notice that the query uses dbms_lob.compare() to compare the value. This cannot be optimized with the index and causes performance issues with the large data set.

Platform Runtime

PRB1438986

1. Invoke any page in the platform (for example, open an incident record, form view) while Chrome Dev Tools is open in a Chrome browser.
2. Highlight the request incident.do and notice the response headers.
3. Highlight AJAX/REST or Angular requests that happen asynchronously.

Expected behavior: It should provide a way to use modern value cache-control: no-store.

Actual behavior: Notice that the value is cache-control: no-cache,no-store,must-revalidate,max-age=-1.

Process Automation Designer

PRB1426409

1. Create a process.
2. Add a lane and show a list of records activity.
3. Click the config activity in the config panel.
4. In the modal under the Inputs section, select Table and set 'Active is true'.

Notice that the 'AND', 'OR', 'X' buttons are not visible and there's no horizontal scroll bar.

Process Automation Designer

PRB1430651

1. Create a process with 'Create Record Activity'.
2. Run the process.

'Create Record' is in the error state in today's executions, and the process is still completing successfully.

Process Automation Designer

PRB1434135

1. Navigate to Process Automation > Getting Started.

   Notice that the URL is hard-coded.

2. Click the Getting Started module.

Notice that the link redirects to a list of documentation topics on docs.servicenow.com.

Process Mining

PRB1437550

Project Management

PRB1435432

Project Portfolio Management

PRB1437171

1. Create scenarios with one confirmed plan.
2. Click the Track tab.

Observe that the timeline view doesn't load, and the loading mask revolves indefinitely.

Reporting

PRB1410437

Reporting

PRB1414707

1. Install the Human Resources: Core plugin.
2. Navigate to HR Dashboard and Reports > Reports.
3. Enable Voiceover (cmd+fn+F5).

Expected behavior: An accessible name should be provided for the tab list 'My reports.Group, Global, All' before announcing each tab.

Actual behavior: When VoiceOver moves from the navigation header 'Reports' to 'My reports.Group, Global, All', it is not announcing that it entered the tab list.

Reporting

PRB1414975

Reporting

PRB1421137

1. Install the Human Resource: Core Plugin (com.sn_hr_core).
2. Navigate to HR Case Dashboard.
3. Enable VoiceOver.
4. Use VoiceOver on Open/Assigned Case, High Priority Cases, or SLA Breached Cases Reports.

Expected behavior: There is contextual meaning for the value to understand for VoiceOver users.

Actual behavior: VoiceOver for the single score report value mentions only the value. For example, if the value is one, VoiceOver says '1'.

Reporting

PRB1424263

KB0863551

1. Enable aliases on an instance (glide.report.enable_alias_config).
2. Create a list report that has 'Apply alias' set to true.
3. Create a dashboard and add the report to it.
4. Save the report.
5. Disable aliases on the instance via the system property glide.report.enable_alias_config.
6. Run the list report in the dashboard and look at the logs.

Reporting

PRB1431162

KB0860142

Refer to the listed KB article for details.

Service Catalog: Mobile

PRB1429177

KB0861147

1. Access the instance on the desktop.
2. Navigate to sc_req_item.list.
3. Empty the Item field for one of the records that is created in the last 12 months.
4. Navigate to sc_item_produced_record.list.
5. Empty the Producer field for one of the recent records created in the last 12 months.
6. Log in to the instance on the Now Mobile app.
7. Navigate to Services > Popular Services.

Expected behavior: The Popular Services applet should show the record and v_st_popular_item.list should return the records.

Actual behavior: The Popular Services applet doesn't show any records and v_st_popular_item.list doesn't return the records.

Service Catalog: Service Portal Widgets

PRB1415342

1. Log in as an admin.
2. Navigate to the portal.
3. Select the 'Mac Laptop' or 'Apple Mouse' catalog item.
4. Supply the required info.
5. Click the Add to Cart button.
6. Click View Cart.
7. Click the Checkout button.

Notice that the 'Your Cart is empty' page is shown before the final 'Thank You' page.

Service Catalog

PRB1431912

Delete any location record (cmn_location most likely affects other tables). Despite the record being deleted, there is a stack overflow and reference fields on related records are not cleared.

Service Mapping

PRB1410605

1. Navigate to CSDM/Application Service.
2. Select New and create a tag-based service.
3. Create an application service and select Manual population method.
4. Add the tag-based service created in Step 2.
5. Open the map of the service created in Step 2 and double-click the icon of the tag-based service.

Observe that nothing happens.

Service Mapping

PRB1428023

KB0860934

1. Create many tagged CIs with the same name and the same tags.
2. Generate service candidates.

Service Portal

PRB1298318

Service Portal

PRB1423261

1. Create a Service Portal page (breadcrumbtest).
2. Add one container and put the breadcrumb widget on its own row.
3. Add a second row containing the form widget in the same container.
4. Display the page '/sp?id=breadcrumbtest&sys_id=85071a1347 c12200e0ef563dbb9a71c1&table=incident&view=sp'.

Service Portal

PRB1430584

KB0859467

1. Log in to a Paris base instance.
2. Configure form layout of incidents.
3. Switch the view to Service Portal.
4. Add a field of type 'glide_list' referencing 'sys_user' users list.
5. Save the form layout.
6. Open any active incident in Service Portal as follows: [instancename].service-now.com/sp?id=form&table=incident&sys_id=%5b[sys_id]
7. Try adding values to the above field created.

You will see an extra line space while adding and after adding values in the glide_list field.

Slushbucket

PRB1416748

KB0860583

Refer to the listed KB article for details.

Software Asset Management Professional

PRB1428451

1. On the instance, activate the Software Asset Management Professional for IBM (com.sn_samp_ibm) plugin.
2. Set up the ILMT integration.
3. Create an ILMT connection.
4. Run the ILMT scheduled import.
5. Run the ILMT schedule import again.

Notice that the offset of software installation data from the ILMT Software Instance (imp_samp_ilmt_sw_instance) table uses the computer_system_offset value that you specified when creating the ILMT connection.

Software Asset Management Professional

PRB1433500

1. Request a New York instance.
2. Activate SAMP (com.snc.samp) with demo data.
3. Navigate to Software Asset > Reconciliation > Run Reconciliation.
4. Run reconciliation and verify that reconciliation is completed.
5. Upgrade the instance to the Paris version.
6. Navigate to Software Asset > Reconciliation > Run Reconciliation.

Observe that reconciliation fails. The SAP plugin should not be installed.

Software Asset Management Professional

PRB1435750

1. Create a user with the sam_integrator user role.
2. Impersonate the sam_integrator user.
3. Try to create a directory integration for an SSO provider.

Software Asset Management Professional

PRB1439334

1. On a Paris instance, activate the Software Asset Management Professional (com.snc.samp), Microsoft Azure AD Spoke for IntegrationHub (com.sn.azure_ad.spoke), and Remote Directory Sync [com.snc.remote_directory_sync] plugins.
2. Create and publish an integration profile for Azure AD.

Notice that the Microsoft Azure AD – Download Users directory job fails when the Microsoft Azure AD – Download Groups directory job executes first.

Transaction and Session Management

PRB1419663

UI Components

PRB1436643

1. Navigate to the 'glide-form-controls' demo app.
2. Click the Read-only checkbox on the left to make all the components read-only.

Observe that you cannot resize the text area.

Update Sets

PRB1432139

User Experience Engineering

PRB1422977

VA-Conversation Server

PRB1412230

VA-Conversation Server

PRB1427885

1. Log in to the instance.
2. Navigate to the web client and start and finish a chat, leaving the chat window open.
3. Open another tab in the same browser window and log out.
4. Navigate back to the browser tab with the chat window open in step 2 and click + to start a new conversation.

The chat window is stuck and a conversation is created with the logged-in user's consumer account. An interaction is created with open_for as Guest.

VA-Designer

PRB1424017

1. Log in to the instance.
2. Navigate to Virtual Agent > Designer > Test Active Topics.

Notice the error in the logs: 'vaSystem is not defined'.

VA-Designer

PRB1435651

1. In Orlando, install the com.glide.cs.chatbot and sn_itsm_va plugins.
2. Navigate to General Settings and turn on ServiceNow NLU.
3. Publish 'UpdateAssignedTask' and 'PrinterIssues' intents and topics.
4. In the topic list page, click Preview Active Topics and enter 'add a comment'.

   Notice that it works as expected.

5. Upgrade the instance to Paris, and click Test Active Topics.
6. Enter 'add a comment'.

Expected behavior: It should work as expected.

Actual behavior: It shows the 'I am having technical issue' message.

VA-Web Client

PRB1431532

1. Open the Virtual Agent web client.
2. Connect to a live agent.
3. Disconnect your WiFi.
4. Attempt to send a message.

Notice that the retry message appears immediately.

Virtual Agent Platform

PRB1404593

1. Activate the sn_health or com.snc.pa.knowledge app on the instance.
2. Restart the instance nodes.

The com.snc.bot_install_ui app is no longer available on the instance.

Virtual Agent Platform

PRB1428672

Virtual Agent Platform

PRB1438384

1. Create a record in the hash_message_verification table.
2. Create a record in the message_auth table.
3. Attach the record to Service Channel Provider Identity.

You should see the outbound_token value getting populated with the record created, but this is not the case.

Visualizations

PRB1435566

Visual Task Boards

PRB1417095

1. Open a board on incident by 'Assigned to'.
2. From the 'No assigned to' column, assign a user to a task.
3. Open the task from the lane.
4. From the card details view, unassign the user from the card.

The card is not moving to the 'No assigned to' column until a refresh.

Visual Task Boards

PRB1418803

1. Open guided board incidents by 'Assigned to'.
2. Select a card from 'No assigned to'.
3. Update the primary assignee by adding a user from the panel for which there is no lane yet on board.

Expected behavior: There is no error and the card remains in the same lane.

Actual behavior: An unknown error is displayed.

Web Services

PRB1434311

1. Create a file named 'test,.txt' (no quotes) and put in any text.
2. Open an incident and attach the file 'test,.txt'.
3. Open sys_attachment.list and get the sys_id of the file you attached.
4. Try to download the file using the REST Attachment API GET method in Firefox.

   Notice that 'test,.txt' is successfully downloaded.

5. Try to download the file using the REST Attachment API GET method in Chrome.

Notice that the error appears.