All other Paris fixes

The Paris release contains fixes to these problems.

Paris was released on July 23, 2020.

Build date: 07-17-2020_1943

Build tag: glide-paris-06-24-2020__patch0-hotfix1-07-07-2020

For more information about the release cycle, see the ServiceNow Release Cycle.
Note: This version is approved for FedRAMP. The following products are not approved for FedRAMP in Paris: Benchmarks and Document Viewer.

For a downloadable, sortable version of the fixed problems in this release, click here.

All other Paris fixes

Problem category

Number

Short description

Activity Stream

PRB1378351

Inconsistent new line characters in the getJournalEntry method

Activity Stream

PRB1370013

Japanese pop-up keeps displaying "1 min ago" on List view

Activity Stream

PRB1374586

Service Portal ticket conversation times-ago always shows in the American timezone format (mm/dd/yyyy) when hovering over the clock icon

Activity Stream

PRB1381507

The work_notes field value being captured even after clicking the Post button using g_form.getValue('work_notes') has changed from Madrid onwards

Activity Stream

PRB1372622

In the Activity Log, the field changes are not displayed in an alphabetical order

Activity Stream

PRB1376724

Journal entries show the user ID instead of the name when the user ID is greater than 40 characters

Activity Stream

PRB1379070

When the post button of the journal input is made mandatory via client script/ui policy, it does not disappear

Activity Stream

PRB1380210

The 'To:' field in email activities includes copied emails

Activity Stream

PRB1383683

When the Create Incident UI action is selected from Agent Workspace, the below line of text is visible to the agents in Activity

Activity Stream

PRB1391694

TTFB and static caching are not effective in increasing the performance under an activity stream

Advanced Work Assignment

PRB1379117

If a custom chat service channel is used, the Conversation Server does not hand off to the AWA live agent

Advanced Work Assignment

PRB1378895

One of the record watcher responders for a service channel sometimes gets removed during an upgrade.

Advanced Work Assignment

PRB1386331

The sn_connect.Queue API is returned as 'Undefined'

Advanced Work Assignment

PRB1391541

When creating a document size record on a case document, NPE is observed

Advanced Work Assignment

PRB1401029

Skipped errors are caused during an upgrade

Advanced Work Assignment

PRB1370199

When the user closes the browser window after the agent's timer expires, the interaction is not canceled

Advanced Work Assignment

PRB1381117

The initial agent response message after a queue transfer is intermittently incorrect

Advanced Work Assignment

PRB1390420

Cancels the work item with the incorrect reason

Advanced Work Assignment

PRB1394898

Channel availability is not refreshed automatically when deactivating through the awa_agent_channel_availability table

Advanced Work Assignment

PRB1396425

AWA reject reasons are not translated

Advanced Work Assignment

PRB1396468

Agent capacity is not decremented when the chat ends

Advanced Work Assignment

PRB1407015

An agent's capacity-in-use (workload) is incorrect and causes over-assignment or under-assignment

Advanced Work Assignment

PRB1395721

The 'Offered on' field on the awa_work_item table is displaying incorrect date '1969-12-31 19:00:00' initially

Advanced Work Assignment

PRB1372793

The awa_work_item query for determining the last assignment date per agent is slow

Advanced Work Assignment

PRB1405964

An agent closes the chat, but the chat still shows as active when there are more than 2 active chats on the Agent Workspace

Advanced Work Assignment

PRB1407810

If the WiFi disconnection lasts a long time (more than a minute), the chat on the agent side ends, but the guest user can still type and receives an ‘I’m having technical issues' message

Advanced Work Assignment

PRB1405412

The template.query() was evaluated twice in the quick action parameter script

Agent Chat

PRB1377780

Add explicit read ACL to Quick Actions

Agent Chat

PRB1381472

When a requestor abandons a chat, the status of the interaction is set by the system admin, but it should be the system user instead

Agent Chat

PRB1385475

After the agent's manager closes the Active Chat tab, the manager is unable to see any of the conversations after reopening it

Agent Chat

PRB1385695

Agent messages intermittently do not show up in the chat until it is refreshed

Agent Chat

PRB1385857

Setting the interaction state to 'Closed Abandoned' adds an unexpected message into the Agent Chat conversation that says "There are no agents available at the moment. Please try again later"

Agent Chat

PRB1387500

GlideModal messages for the Abandon and Close UI actions are not translated

Agent Chat

PRB1400115

The 'No Agents Available' message is displayed twice if there is a web URL in the message

Agent Chat

PRB1406497

Users cannot see messages from an agent if the user initiates a new chat without refreshing the browser

Agent Chat

PRB1373833

The wait time of records in AWA manager's active chat interactions list is always showing 0s

Agent Workspace

PRB1389548

UX page element permission on the landing page is not working

Agent Workspace

PRB1389693

The related lists and items which are displayed on a form are based on the session scope, not the record scope

Agent Workspace

PRB1399857

In Agent Workspace, the Compose section is not honoring max_length of journal input fields

Agent Workspace

PRB1378599

It is not possible to add a custom search resource to Agent Assist

Agent Workspace

PRB1385802

The template icon is disabled from all forms in WS after installing the Event Management plugin

Agent Workspace

PRB1403291

German umlaut characters are pasted as their HTML entity equivalents when the 'Copy to clipboard' link is used for the response templates in Agent Workspace

Agent Workspace

PRB1371035

The query to grab the total count of results for a reference field can become slow with large tables

Agent Workspace

PRB1375039

Unable to select the due date on a task form, which results in not being able to proceed with task creation

Agent Workspace

PRB1377736

Agent Workspace ignores the E164 phone number formatting defined in the telephone display rules

Agent Workspace

PRB1379102

Opening a preview for a task does not display the activity or the activity stream filter

Agent Workspace

PRB1386232

The Agent Workspace Edit button is showing 'Modifier({{count}})' when users change the language to French-Canada

Agent Workspace

PRB1387443

The Insert UI action (save with current.insert()) is available to users after submitting a record

Agent Workspace

PRB1387628

The interaction duration is not displaying the correct value on Agent Workspace

Agent Workspace

PRB1390848

When a case which is already offered to an agent gets manually assigned and then unassigned, AWA does not seem to re-offer the case to any other agent again

Agent Workspace

PRB1339820

The dependent choice list doesn't work correctly in Agent Workspace if the dependent on field is a dot-walked field

Agent Workspace

PRB1370071

The g_form.getSysId or getUniqueValue methods always returns -1 on a new record in Workspace, even if the record has been initialized

Agent Workspace

PRB1373951

Set fields show as 'None' when the a dot-walked choice is set by using the template

Agent Workspace

PRB1375890

Selecting values using the Tab key is not working in Agent Workspace

Agent Workspace

PRB1375930

The field message for an incorrect entry on a decimal type field in Agent Workspace does not translate

Agent Workspace

PRB1376736

Japanese mobile number cannot be saved in the E.164 phone number field

Agent Workspace

PRB1377807

Japanese characters get cut off in the value

Agent Workspace

PRB1379695

The 'Confirm' message is not translated in Japanese

Agent Workspace

PRB1379698

Unable to open a record from a list after changing the list layout

Agent Workspace

PRB1380646

Agent Workspace text wrapping for a list does not work if it contains email addresses

Agent Workspace

PRB1382530

In Agent Workspace, opening records from SLA lists (My Work and My Group's Work) will load the task form in the URL instead of the incident form

Agent Workspace

PRB1383399

In Agent Workspace, priority lookup calculation does not work when Impact/Urgency are set using client script

Agent Workspace

PRB1384207

Values are not honored during creation from the Incident workspace

Agent Workspace

PRB1385468

In Agent Workspace, unnecessary dialog pops up even though no changes are made to the phone fields

Agent Workspace

PRB1386135

Issue with the reference fields in Agent Workspace

Agent Workspace

PRB1386822

TinyURL doesn't load all parameter properly in Agent Workspace, due to which all filter conditions don't get displayed

Agent Workspace

PRB1388859

Unable to edit cases with list edit functionality in Agent workspace if there are conditions in read ACLs

Agent Workspace

PRB1393550

Agent Workspace highlighted values don't work with conditions set on dot-walked fields

Agent Workspace

PRB1393778

When querying a record from a task that is part of an extended class, the form is missing declarative actions on the class-specific fields

Agent Workspace

PRB1394509

Pasting an image in tinyMCE uploads the image without posting the actual comment

Agent Workspace

PRB1396416

The field message on 'Phone Number (E164)' goes away after the form loads

Agent Workspace

PRB1398392

Sc_req_item doesn't load on Workspace if it has a UI policy condition containing 'variables'

Agent Workspace

PRB1399230

ClikToDial OUTGOING_CALL on Agent Workspace from contact/interaction have different behavior

Agent Workspace

PRB1400705

When composing an e-mail using a smaller screen, there is no vertical scrollbar

Agent Workspace

PRB1406546

The timeline ribbon widget on Agent Workspace does not finish loading

Agent Workspace

PRB1406942

In Agent Workspace, clicking any list expands other list elements

Agent Workspace

PRB1411911

Fields created on the child table cannot be accessed or saved if the record is opened on the parent table form on Agent Workspace

Agent Workspace

PRB1409100

Spelling error in one of the titles on the premium landing page: 'Incident Not Update in 24 Hours'

Agent Workspace

PRB1390847

The ribbon is not visible in the form when the page first loads

Agent Workspace

PRB1397301

There is a 'Skipped Error' disposition for workspace-chrome records after upgrading

Agent Workspace

PRB1398421

Incident record numbers incrementing by 2 when reference fields are set

Agent Workspace

PRB1384267

Fields do not honor the dictionary override for a dependent field on the initial load

Agent Workspace

PRB1404151

The results in a reference list modal in Agent Workspace are capped at 250

Agent Workspace

PRB1402658

Users are unable to enter a phone number with the prefix as 0 in a phone_number field

Agent Workspace for ITSM

PRB1393649

Create Change Request from Incident does not copy field values

Agile Development

PRB1368031

The 'Add to Backlog' UI action on the Agile Development triage board throws an error: 'URL not found properly'

Agile Development

PRB1377762

Creating a scrum task from a story related link hangs at 'loading...' when the 'Scrum Task' related list is missing from the form view

Agile Development

PRB1382907

The 'Add Scrum Tasks' related link on story records with already existing scrum tasks does not create scrum tasks with the associated story parent

Agile Development

PRB1385202

SAFe Board does not work because JSON parsing is not completed correctly

Agile Development

PRB1385985

The Product field on child epics has inconsistent behavior between the list view and the form view

Agile Development

PRB1388762

Canceled story points are excluded on the sprint form but not the release form

Agile Development

PRB1391232

On the agile board, selecting the story's history list will cause the modal to close

Agile Development

PRB1399429

Top tasks between a project task and a scrum task differ for the same sub-project

Agile Development

PRB1399892

Sprint Tracking is not showing the correct number of stories from Page 2

Agile Development

PRB1402422

The Story/Task Board owner is not set to the current user on the first access even if the user has appropriate scrum roles

Agile Development

PRB1410162

Scrum form fields (for example, Work Notes) are not visible on the epic form for users with the scrum_user role, it requires the itil role for read access

Agile Development

PRB1407010

When an INC is moved from the backlog back to the triage board, the original story is deleted and the data pertaining to original story is lost

Antivirus Scanning

PRB1409981

Performance is impacted when the antivirus scans attachment has an additional line (_) in the attachment name

Application Installation Engine

PRB1388273

In-family app upgrades are skipping dictionary files

Application Manager

PRB1393789

The 'Shared internally' field isn't updated for installed apps when getting apps from the Store

Application Manager

PRB1377298

Unable to upgrade snapshot apps entitled through TPP

Application Navigator & Banner Frame

PRB1376644

The 'My Profile' module link does not work in New York UI15

Application Navigator & Banner Frame

PRB1373289

'End Impersonation' does not work when impersonating an external vendor contact

Application Navigator & Banner Frame

PRB1359439

Several entries in the main navigator have invalid aria-controls values

Application Navigator & Banner Frame

PRB1374896

There is no focus identification on selected or hovered over favorite applications on the navigator

Application Navigator & Banner Frame

PRB1358692

The navigator focus ring has insufficient contrast between the foreground and background colors

Application Navigator & Banner Frame

PRB1385405

Unable to end an impersonation and switch back to the original user when selecting the name in the recent impersonations list

Application Navigator & Banner Frame

PRB1385580

There are EcmaError log warnings after opening the user guide

Application Navigator & Banner Frame

PRB1386617

Modules created with arguments are not working as expected since New York

Application Navigator & Banner Frame

PRB1387234

The table configuration [table_name.config] page (personalize_all) has an incorrect ACL filter

Application Portfolio Management (APM)

PRB1384250

Unable to update list controls from a specific scope to Global scope and as a result there is a scope error: Invalid Update Error

Application Portfolio Management (APM)

PRB1390441

When business capability records are more than 600 the Capability Map loads slowly

Application Portfolio Management (APM)

PRB1409390

Application Portfolio Management tables did not change to Global scope after upgrading due to customizations of table records

Approvals

PRB1396608

While rejecting an approval, using the Reject UI action or adding comments, selecting Post, and then clicking the Reject UI action throws an error

Approvals

PRB1381253

When a request is auto-approved, the approval_set field is not populated

Approvals

PRB1377795

In the desktop UI, the user can approve a sysapprover_approver record when the State field is read-only

Approvals

PRB1395042

Missing 'ApprovalNotRequired' message record in the sys_ui_message table

Archiving

PRB1376184

Archiving creates the 'ar_' table in the incorrect application scope for related records archived from non-global applications

Archiving

PRB1391315

The 'Asynchronous' mode of the archive change listener can cause database connection pool exhaustion

Assessments

PRB1379478

The asmt_metric_type table does not have the sys_class_name column after installing the Risk Assessment plugin

Assessments

PRB1392044

Users receive unexpected results on normalized values when using multi-select with score and unscored mixed

Assessments

PRB1377705

Normalized value is incorrect in metric category result

Assessments

PRB1380195

In a demand assessment, the 'Priority' script metric does not handle a 'null' case

Assessments

PRB1381474

Assessable Record does not differentiate parent and child table

Assessments

PRB1403690

Survey charts displaying results from other surveys with the same name

Assessments

PRB1403176

Re-submitting a risk assessment throws the error 'There was an unexpected failure with this assessment, invalid type provided' when the dependent question is not filled in

Asset Management

PRB1385953

Error in depreciation calculation, which calculates 5 years ago instead of 5 years ahead

Asset Management

PRB1388384

'Set Renewal dates' has syntax errors

Asset Management

PRB1378347

Cost field on alm_consumable converts to session currency when consuming an asset

Asset Management

PRB1379398

Changes in the Field Service Mobile plugin are not reflected when the instance is upgraded from New York to Orlando

Asset Management

PRB1386196

The script include 'AssetandCI' function '_getModelCategoryAndRepairModelAssociation' does not verify the cmdb_model record

Asset Management

PRB1387901

In hardware model normalization, the normalization job schedule takes long time to complete

Asset Management

PRB1394774

The Asset CI Field Mapping form does not prevent users from adding mappings that are already covered by the install status- and hardware status-specific mapping tables

Asset Management

PRB1401345

The reference qualifier on the Model field does not work while updating it from 'alm_hardware_update.do', unlike in New York

Asset Management

PRB1379627

Asset is getting created for parent class models whenever the subclass asset gets created

Asynchronous Message Bus

PRB1401386

User activity tracking is causing an illegal state exception on invalidated sessions

Asynchronous Message Bus

PRB1395792

Greeting messages in Virtual Agent are displayed out of order

Authentication

PRB1393855

IdP initiated login always redirecting to the default IdP in MultiSSO V2

Authentication

PRB1370928

E-signature does not work when an 'invalid' log-out URL is specified

Authentication

PRB1377942

In role-based MFA criteria, custom roles must use all lower case names, or role-based MFA is not enforced

Authentication

PRB1354463

Make the sys_user_token table smaller

Authentication

PRB1396295

When using HmacSHA512, the function creates digest data with a '\r\n' with a random 32 character passphrase

Authentication - Local DB Login

PRB1399624

Unlocking an account causes 2 updates to the sys_user table due to the business rule 'Clear failed attempts on account unlock'

Authentication - SSO

PRB1390939

For MultiSSOv2, 'Update User Record Upon Each Login' is no longer dependent on 'Enable Auto Importing of users from all identity providers into the user table' (glide.authenticate.multisso.user.autoprovision)

Authentication - SSO

PRB1363408

Store InResponseTo in the database to make it available to all nodes

Authentication - SSO

PRB1379087

The cookie 'glide_sso_id' does not contain the 'Secure' or the 'HTTPOnly' flags

Authentication - SSO

PRB1388415

If IdP SingleLogoutRequest URL is not set in the Now Mobile app authentication with SSO, the login displays the 'You have successfully logged out' page

Authentication - SSO

PRB1396208

MultiSSOLogoutv2 installation exit was deactivated after the upgrade, which causes log-outs to not work for SSO

Authentication - SSO

PRB1406255

The business rule 'MultiSSO - Activated second IDP' is causing issues with updating IDP records and sets the auto redirect property automatically

Automated Test Framework

PRB1385989

ATF Client Runner displays an error if the glide.ui.escape_text property is set to 'false'

Automated Test Framework

PRB1388012

Catalog item is mandatory while adding test template for record producers that are not linked to any catalog items

Automated Test Framework

PRB1377387

ATF logs out from the instance if a user impersonates an inactive user

Automated Test Framework

PRB1379684

Unable to set ACL-restricted template fields on some ATF step input variables

Automated Test Framework

PRB1382465

Text typing backwards in data pill fields

Automated Test Framework

PRB1385892

Shared parameters in ATF tests can't be dot-walked on when used as a GEM variable in a test step

Automated Test Framework

PRB1384576

Opening an existing Click Component step does not show the saved component

Automated Test Framework

PRB1410228

The check for testFrameWindow.catalogUtil = 'undefined' returns false and causes the ATF test to timeout while ordering the Service Catalog item

Automated Test Framework

PRB1406155

Running the 'Generated Inbound Emails' ATF leaves the body_text field empty

Automated Test Framework

PRB1403883

ATF is slow due to waiting on pages with variably timed setTimeout() calls

AWA: API

PRB1373574

The relationship query for 'Interactions' is inefficient

Benchmarks Application

PRB1383096

The indicator source (Benchmark.HasRole.Active) can pass the maximum number of records a job can collect from a single indicator source because of its condition, while the only Indicator using it has additional conditions

Benchmarks Application

PRB1404237

The downloaded scores PDF report shows no data

Benchmarks Application

PRB1410719

Unable to upload benchmark scores when translation is enabled

Caching

PRB1398735

A large volume of workflow jobs executing all with a 'next action' date within seconds of each other can lead to a build-up in LRU cache objects

Change Management

PRB1401982

CAB does not render the initial tab in the form view if the name of the default form section is changed

Change Management

PRB1381483

Unexpected behavior happens when two or more caret (^) characters are saved in a stand change proposal record

Change Management

PRB1386386

An error message is displayed when approving a standard change template from the Approvers related list view

Change Management

PRB1388857

Change Management API does not support parameters like 'sysparm_display_value' and 'sysparm_input_display_value'

Change Management

PRB1389802

Change Management REST API results in error 500: ChangeRequestStateHandler is not defined in instance when com.snc.change_management.state_model plugin is not active

Change Management

PRB1394756

Copies of ATF test steps are created during installation of the Change Management ATF plugin (com.snc.change_management.atf), making users to deal with these copies during upgrade

Change Management

PRB1373742

Change Management API (sn_chg_rest) Get call returns only active changes

Change Management

PRB1379165

The date picker on the Change Conflict Calendar defaults to Turkish when the local language is not available

Change Management

PRB1381251

"Create Standard Change" UI action on std_change_record_producer table sets form_action value to 0, while expected value is 1 as per form_action dictionary calculation

Change Management

PRB1383724

Unexpected parent conflict occurs in the association between application service and a CI

Change Management

PRB1383744

Change Management API (sn_chg_rest) search endpoints do not support the shorthand filtering by Name-value pairs

Change Management

PRB1390245

Change Management integration with Discovery is just taking the first IP address from the related cmdb_ci_ip_address records linked to a CI, which may not necessarily be the discoverable IP address

Change Management

PRB1390372

Unable to modify the hide_sp value for Standard Change Templates

Change Management

PRB1393510

Standard REST API does not return gs.addErrorMessage() from external system

Change Management

PRB1394538

In group approvals, when one group approval is approved the other group approval turns to no longer required when language is in "French - Canada"

Change Management

PRB1395686

Unable to open two specific CAB meetings within the CAB workbench especially from the month view when set to March, the issue does not occur in day/week view or in April month view

Change Management

PRB1406349

The CAB meeting 'Refresh agenda items' option sends an email to all attendees instead of new attendees only

Change Management

PRB1411220

The 'Refresh Impacted Services' BR causes unique key violation error

Change Management

PRB1408552

When the 'Change Risk' condition checks if a field is empty, it is ignored if the field value is updated to an empty value

Change Management Conflict Detector

PRB1380968

Conflict detection is not verifying the maintenance schedule reference field on the CI even after the maintenance schedule property "change.conflict. ci_maint_sched" is set to true

Change Management Risk Assessment

PRB1409381

Risk with a business rule is not working and risk details in the pop-up are incorrect

Change Management Risk Assessment

PRB1404706

The risk assessment metric calculates a negative normalized_value when the metric is based on 'Multiple Selection'

Change Management Risk Assessment

PRB1405506

When re-taking a previously submitted risk assessment, previously skipped question is treated as having value as '0'

Clone

PRB1380186

Clone post upgrade issue with cleanup scripts

Clone

PRB1387853

The checkbox 'Preserve users and related tables' must preserve and exclude additional tables

Clone Issues

PRB1376646

Attachments not visible in some knowledge base article

Cloud Management Application

PRB1346683

Cyberark External credential store not working with Azure Service Principal Discovery

Cloud Management Application

PRB1377397

System cloud variables are not included when exporting/importing Cloud Catalog items

Cloud Management Application

PRB1379849

Deprovisioning from stack fails

Cloud Management Application

PRB1380675

The openstack_credentials table is missing a domain_id column for scoped authentication

Cloud Management Application

PRB1391325

Virtual server resource block Start and Stop operations fail with an error when running against Greenfield 'Provisioned' and Brownfield 'Discovered' EC2 instances

Cloud Management Application

PRB1385374

SSH authentication does not consider passphrase, as a result, Terraform (TFO) Discovery does not work

Cloud Management Application

PRB1388989

In a domain separated ServiceNow instance, Custom Cloud Day-2 and Post Provision operations are misrouted to an incorrect MID Server when the workflow is executed

Cloud Management Application

PRB1337991

In the list view for the CMDB table, cannot edit the 'Datacenter Type' field

Cloud Management Application

PRB1369334

For AWS, the POST REST API call fails with "SerializationException" error

Cloud Management Application

PRB1370224

Order of execution in a policy rule changes every time the policy is updated

Cloud Management Application

PRB1370485

Unable to configure Azure Alerts for more than one resource group in a service account

Cloud Management Application

PRB1370929

The 'CloudV1DiscoUpgradeUtil' script include generates error: "getMessage is not defined"

Cloud Management Application

PRB1374827

Cloud resources do not get displayed in the admin portal correctly

Cloud Management Application

PRB1376715

Array value passed to Order form gets String value, result is a runtime exception: Unknown type - Expected Array passed String

Cloud Management Application

PRB1377329

Choices of 'state' value for 'cmdb_ci_nic' (network interface) do not include all AWS values - only 'available' or 'terminated'

Cloud Management Application

PRB1377877

Null pointer exception "Failing widget: 'CAP Overview Counts'" when deleting record from the sn_cmp_quota_definition table

Cloud Management Application

PRB1379846

The default password after VM deployment does not work

Cloud Management Application

PRB1379979

Policy Rule Action form for 'Lease End' policy rule shows multiple language choices for Start, Stop, and Deprovision blueprint operations

Cloud Management Application

PRB1381344

Billing discovery picks up the incorrect MID Server when the current MID Server is invalidated

Cloud Management Application

PRB1381541

Custom resource pool filters are not included in the update set

Cloud Management Application

PRB1381846

When creating a custom resource block, users can pick CI types that are tied to an existing resource block, this should not be allowed

Cloud Management Application

PRB1382864

Cloud User Portal loads slower after deprovisioning catalog when there are large number of items in [sc_req_item] table

Cloud Management Application

PRB1384425

When deploying an ARM template through the Cloud Management app, the Azure extension does not work

Cloud Management Application

PRB1385848

Cloud Billing incorrect billing totals: "[AWSBillingCSVProcessor] Error parsing row" errors in syslog due to white control characters in rows

Cloud Management Application

PRB1387715

Azure disk provision from the ARM template doesn't populate the CMDB table

Cloud Management Application

PRB1389779

Users in the same groups cannot see tags details between them

Cloud Management Application

PRB1391066

Very slow to generate list of resource groups for a service account, takes a long time to add Azure Alert rules to service accounts

Cloud Management Application

PRB1391958

When try to add custom parameters to 'createResourceGroup' orchestration step, the parameters are not considered

Cloud Management Application

PRB1393418

For AWS and classic LoadBal, Duplicate Response Processor mappings for [cmdb_ci_cloud_load_balancer], IP address not populated in [cmdb_ci_lb_service]

Cloud Management Application

PRB1394963

Multi-line text variables in catalog item are not rendered properly

Cloud Management Application

PRB1396054

When the Cloud Management plugin is activated, the application-specific container is assigned to the portal page sc_home, which causes an error while migrating the update set

Cloud Management Application

PRB1397869

Cloud Catalog items do not support ARM template variables of type 'object', 'secureObject', or 'Bool'

Cloud Management Application

PRB1383708

Some Ansible Tower APIs are not backwards compatible

Cloud Management Application

PRB1379674

IRE failures during cloud discovery cause 'empty' inserts in the cmdb_key_value table

Cloud Management Application

PRB1406735

Cache size related to the Azure billing rollup import can lead to performance issues

Cloud Management Application

PRB1394948

Cloud discovery (APIProxyProbe) under the cloud discovery schedule running as an 'interactive' priority

CMDB Integrations - SCCM

PRB1388029

Creates excessive network adapters NIC's due to mis-categorizing

CMDB Integrations - SCCM

PRB1396692

Records created with 'Installed on' empty when SAM is not enabled

Condition Builder

PRB1353473

Condition Builder fields show the correct count, but clicking the counter link opens a list with a different filter and row count

Condition Builder

PRB1398592

Unable to filter on variables in the sc_task table in Visual Task Board, the 'Save changes' button is grayed out

Condition Builder

PRB1371303

A variable with empty "question_text" field value results in "No results" while selecting variables from filter condition

Condition Builder

PRB1372337

Unable to set the priority as a condition under the notification

Condition Builder

PRB1340901

JAWS is narrating content repetitively for the label 'Choose field' under 'All of these conditions must be met'

Condition Builder

PRB1355002

On a domain specific UI policy, switching between Default/Advanced view in Global domain implicitly updates the record

Condition Builder

PRB1369611

Two different 'or' filters and their interaction are confusing to screen reader users

Condition Builder

PRB1379766

Choices for DateTime Fields inserted using "sysvalues.calendar.push" doesn't work

Condition Builder

PRB1380148

Base instance field message is not translated to Spanish in Standard Change Proposal form

Condition Builder

PRB1381252

In report filter, when using 'is more than' with the date value, user should not be allowed to enter a non-integer value

Condition Builder

PRB1383934

When selecting the first reference field on the condition builder using the 'same as' operator, it doesn't work and shows related fields

Condition Builder

PRB1410399

In Internet Explorer, the Date/Time fields are not available while selecting the 'between' option in the newer filter or condition builder

Configuration Management Database (CMDB)

PRB1395710

If there is an IRE error on the main CI item, IRE logging causing high memory usage on the nodes

Configuration Management Database (CMDB)

PRB1381079

Some relationships are missing in the relationship formatter

Configuration Management Database (CMDB)

PRB1382504

When the most recent Discovery fields get updated, the sys_updated_on field must also be updated

Configuration Management Database (CMDB)

PRB1389921

The query from IdentificationEngine.executeOptimizedQuery() is picking the incorrect execution plan

Configuration Management Database (CMDB)

PRB1390753

Missing nested relationships in the relationship formatter

Configuration Management Database (CMDB)

PRB1386589

In Incident application, users are receiving a unique key violation error on clicking "Refresh Impacted Services"

Configuration Management Database (CMDB)

PRB1387578

IRE should validate that the root of the class given in the payload is cmdb_ci, not cmdb

Configuration Management Database (CMDB)

PRB1402556

Memory usage spikes with large number of duplicates during dependent CI duplicate processing

Configuration Management Database (CMDB)

PRB1401404

When a reconciliation definition is added, multiple data source histories are shown even when there are no updates to a CI

Configuration Management Database (CMDB)

PRB1370080

Exploring a device using horizontal discovery patterns sets the value in the sys_mod_count field of a CI to zero

Configuration Management Database (CMDB)

PRB1380779

Audit processing creates a large and slow query when calculating for CMDB groups

Configuration Management Database (CMDB)

PRB1393715

Suggested Relationships table has a few Relationship types missing but they are created during discovery, relationships created by Discovery are flagged as not compliant with suggested relationships by the CMDB Health dashboard

Configuration Management Database (CMDB)

PRB1369977

The ACL needed to create, update, and delete records in the cmdb_rel_filter table is missing for the itil_admin role

Configuration Management Database (CMDB)

PRB1378094

"Datacenters" should be renamed to "Data Center" to be consistent

Configuration Management Database (CMDB)

PRB1379454

To remove Exclusion List (svc_baseline_exclusion) from IRE menu as IRE does not use svc_baseline_exclusion anymore

Configuration Management Database (CMDB)

PRB1379788

When creating suggested relation in non-global application scope, if the relationship type is in global scope, then an error is displayed. However, the suggested relationship gets created but cannot be deleted, as Delete button does not work

Configuration Management Database (CMDB)

PRB1381895

Long running transactions from healthInfo API freeze change request form

Configuration Management Database (CMDB)

PRB1383989

Filter in Dependency view is not being honored upon expansion of node

Configuration Management Database (CMDB)

PRB1384255

The description field of the sys_property "glide.identification_engine.skip_duplicates" should be updated post New York release

Configuration Management Database (CMDB)

PRB1385426

De-duplication tasks fail when there are other tasks like stale even if the stale tasks are set to closed complete

Configuration Management Database (CMDB)

PRB1386272

CMDB count list widget should use numeric sorting for "count" column

Configuration Management Database (CMDB)

PRB1387814

Existing relationship failures in relation_health_result are updated with the wrong description

Configuration Management Database (CMDB)

PRB1391161

Dependency views open a non-existing record

Configuration Management Database (CMDB)

PRB1392015

Dependent CI identification may pick the incorrect type of CIs in non-TPP instances

Configuration Management Database (CMDB)

PRB1393689

CMDB Query Builder times out for 'Service Mapping' type of query

Configuration Management Database (CMDB)

PRB1394535

In CMDB CI Class Manager, the list of Class names in the hierarchy and all sub-classes are not translated since New York

Configuration Management Database (CMDB)

PRB1396388

CI Relations Formatter's reference changes the current view

Configuration Management Database (CMDB)

PRB1399689

Deleting records in the CI relationship editor inconsistently deletes records with a different relationship type between the CIs

Configuration Management Database (CMDB)

PRB1402061

CMDB instance API allows duplicate relationships between CIs

Configuration Management Database (CMDB)

PRB1384778

The Load More and Load All Results UI actions do not appear in the result table when queries are run in a new tab

Configuration Management Database (CMDB)

PRB1407149

In the CMDB relationships editor tool, the 'Next' and 'Previous' controls for moving between pages of results become unresponsive

Configuration Management Database (CMDB)

PRB1396722

The CMDB Search plugin causes wildcard queries to CMDB when using global search

Configuration Management Database (CMDB)

PRB1387747

The source script evaluation can cause the IRE to create duplicate CIs or update incorrect values on CI fields

Configuration Management Database (CMDB)

PRB1402772

Needs to have the ability to skip problematic attributes and notify the skipped ones on the UI form

Configuration Management Database (CMDB)

PRB1400547

CMDB hierarchy filter suggestions list issue on the CI class manager and the CMDB view dashboard

Configuration Management Database (CMDB)

PRB1403052

CI Class Manager not allowing Identification Rules to be set up from Main Table

Connect Chat

PRB1389433

The #ConnectSupport tag is added in the connect chat sys_journal_field records

Connect Chat

PRB1377108

Connect Chat "End Session" option is not populating the survey link in HR chat window after the session ends

Connect Chat

PRB1392249

Attachments are not getting added to the Incident record when uploaded from the Virtual Agent chat

Connect Chat

PRB1358734

Connect Support needs to manually refresh chat count on AMB recovery

Connect Chat

PRB1369359

Connect Support chat sessions that continue after case creation result in email notifications sent for each subsequent message

Connect Chat

PRB1385991

Connect chat pop-up window does not open for users of French language, Connect is not able to handle translated messages with apostrophes

Connect Chat

PRB1395325

Old conversations are lost when visible conversations are closed

Connect Chat

PRB1371507

Processing a message through the conversation server calls Live Feed methods and causes delays

Connect Chat

PRB1377491

When clicking on the email link to the new messages, it is not possible to type other messages in the chat window

Connect Chat

PRB1383319

Guest users are unable to see the popup with the message, 'This support session is now closed' and can continue to send messages

Connect Chat

PRB1384787

The timestamp when the chat queue entry was closed in the connect support chat window does not honor user's timezone preference

Connect Chat

PRB1388676

The Connect Conversations side bar does not show the updated for the Followed records

Connect Chat

PRB1394119

Chat Queue Entry records are not getting closed but should be cancelled/closed

Connect Chat

PRB1396053

Value that is typed in the 'To' field of the Mobile Agent app Connect Chat is not displayed properly on Android

Connect Chat

PRB1398742

User is unable to change notification settings if the language is set to German

Connect Chat

PRB1402844

When an agent clicks End Session on a conversation in Connect Chat that was initiated from Virtual Agent, the agent is logged out

Connect Chat

PRB1409120

The timeout message doesn't specify the timeout time measurement

Connect Chat

PRB1408762

The after hours message (the 'Not Available' field) is not honoring the font/color selected in the chat_queue form

Connect Chat

PRB1409755

The Reflected field is set to work notes for the agent if the chat is transferred from another agent when opened in $c.do

Contextual Search

PRB1378035

Printer friendly version is not showing the activity stream like the work_notes and comments for few incident records

Contextual Search

PRB1384389

"This Helped" functionality is not working

Contextual Search

PRB1391800

Attachments are not displayed while opening KCS articles in a Service Portal Record Producer

Contextual Search

PRB1406469

Contextual Search widget text goes out of widget boundaries

Contract Management

PRB1386948

The License Quantity Entitled field is unusable

Contract Management

PRB1400659

On adding more than one contract rate cards under contracts, the monthly cost and yearly cost show calculations that are incorrect

Core Platform

PRB1382132

Virtual Agent communication page embedded URL (sn_va_web_client_app_embed.do) public sys processor does not create the guest user session

Core Platform

PRB1385211

Old 'snc_monitorable_item' records for offline nodes are not removed

Core Platform

PRB1395490

Issue with a dependency on Object.getPrototypeOf()

Core Platform

PRB1402670

Deprecation of self-monitor functionality is impacting on-premise customers

Core Platform

PRB1354689

The error "Syntax Error or Access Rule Violation detected by database ((conn=5177) You have an error in your SQL syntax" displays while sorting on reference variables from record producer on the incident table

Core Platform

PRB1355012

The warning 'org.mozilla.javascript.EcmaError: "sc_req_item_stageGetChoices"' is flooding logs when users get a sc_req_item.stage display value in a scoped application

Core Platform

PRB1369225

Changing Group Parent to a Value removes all tags shared with the group

Core Platform

PRB1369528

The state model's state transition state is shown in a different language

Core Platform

PRB1393865

The client error 'ReferenceError: make_spacing_ok is not defined' is seen in the browser console of scheduled script executions

Core Platform

PRB1288031

Clicking the "Create Choice List" button on a new connection attribute of type choice will have an error

Core Platform

PRB1317964

RCA issue when no source type is set on a privilege record

Core Platform

PRB1350148

The "Apply to import Sets" flag is not working as expected when the import update targets extended table

Core Platform

PRB1354376

GlideRecord deletion still runs workflows on child classes even when setWorkflow(false) is called first

Core Platform

PRB1355949

Dashboards are loading with the 'java.sql.BatchUpdateException: Duplicate entry 'null-en' for key 'key'' error message after activating 'Translate and Learn'

Core Platform

PRB1362971

Currency fields are cleared when the sys_class name is changed, which leads to data loss

Core Platform

PRB1376905

Metric timeline not displaying for inherited metric definitions

Core Platform

PRB1378680

Invalid input in glide.security.mime_type.aliasset property can disable attachment handling causing the file to not be attached

Core Platform

PRB1379599

Translation is not saved properly when pasting a text to the TinyMCE and selecting 'keep formatting'

Core Platform

PRB1382150

The new choice is created as "en" although the system language is selected as Japanese

Core Platform

PRB1382757

RCA record getting created on the case description field making the description field non-editable for non-admin users

Core Platform

PRB1385091

When the system time zone is set to anything but Pacific and the time format is set to hh:mm:ss a (12 hour AM/PM), adding military time to calendar_date_time fields creates an erroneous entry

Core Platform

PRB1385741

Imported activity stream does not match original XML

Core Platform

PRB1387584

ReplicationLagMonitor incorrectly parsing and comparing lag times

Core Platform

PRB1388413

Instances provisioned on the Madrid release or later, or instances that are zBoot booted while in those releases, contain orphan records in their default "Clone Profile" record when they are upgraded to Orlando

Core Platform

PRB1389253

When the audit data of a record are deleted, the sys_created_by and sys_created_on values in the activity stream are displayed incorrectly

Core Platform

PRB1393453

PDF embedded inside an article body displays blank in some browsers with HTML sanitization disabled

Core Platform

PRB1394123

GlideAggregate for Remote Tables; result.query() is throwing null-pointer exception no records are found in case of remote tables

Core Platform

PRB1408149

With the introduction of Business Calendar from the New York release, condition builder doesn't allow the date/time fields to filter with fiscal calendar values

Core Platform

PRB1398940

The scheduler thread is unable to recover from a closed DB connection

Core Platform

PRB1385182

SysId is coming in workspace when an empty currency2 record is created

CSM Communities

PRB1394178

Changes to blogs are not shown in the intended language

CSM Communities

PRB1384770

Not able to access the notification preference without the actsub_user/acstub_admin role

CSM Communities

PRB1396435

Service Portal Designer does not work if the Community Filter Pills widget is on the page

CSM Communities

PRB1383243

The Month in the calendar of the Time Sheet header does not translate to Japanese

CSM Communities

PRB1395645

Incorrect date is displayed if Community Activity Feed widget is used

CSM Communities

PRB1410182

The sn_communities.event.reminder does not fire

CSM Communities

PRB1405044

Customer communities are not available in the application picker

Currency

PRB1352917

When extended currency fields are added to a list view, the value is copied only to the list

Currency

PRB1383124

Cost on Asset gets multiplied by 100 while receiving the ordered quantity without affecting the Unit Cost on the Receive Order dialog window

Customer Service

PRB1387042

QST is shipped with copied_from populated, causing users to have to manage them during upgrades w/o actually making copies of them

Customer Service

PRB1395888

In Performance Analytics - Content Pack - Customer Service, three indicators result in no scores due to incorrect SUM aggregate on String/Reference field

Customer Service

PRB1404772

The sn_customerservice_task table has its own sys_number (number prefix), but 'Auto-number' is not checked in sys_db_object

Customer Service Management

PRB1378591

The text in the Special handling notes does not wrap up

Customer Service Management

PRB1381329

Create New Case shows "opened" date time in UTC/GMT format regardless of user's timezone

Customer Service Management

PRB1380405

The max length of template values for the Customer Service spoke plugin for Flow Designer is set at 32

Customer Service Management

PRB1372918

The current.update() is present in script workflow activity

Customer Service Management

PRB1377728

Customer Service Management inbound action condition using out-of-date methods

Customer Service Management

PRB1380069

'Cases Caused by Change' and 'Cases Fixed by Change' related lists on change_request labeling issue

Customer Service Management

PRB1380568

Create Case for Customer Service Install Base Management application is not working as expected

Customer Service Management

PRB1386285

The n_cs_sm.CSMProblemIntegrations has a protection policy of Read only whereas extension points for Change and Incident don't have any protection policy

Customer Service Management

PRB1388667

Records are skipped when installing "Customer Service Social" Integration

Customer Service Management

PRB1389822

Form appearance does not correspond with the theme selected

Customer Service Management

PRB1397367

Contact field on 'Create Case' catalog item does not show consistent behavior as platform if account Contact Relationship contact was added to account Relationship

Customer Service Management

PRB1398139

Audit History contains duplicate rows

Customer Service Management

PRB1398517

Custom date and time field is not showing correct time on child incident while syncing

Customer Service Management

PRB1402933

Issue related to fix script not applying to upgraded instances

Customer Service Management

PRB1402646

Unable to omit New button in "Companies Assets"/"Configuration Item" and "Company Related List" in List Control due to scope application errors

Customer Service Management

PRB1408994

Incorrect call to 'current.hasRole("sn_customerservice .customer_data_viewer")' in a condition on an Orlando base instance ACL

Customer Service Management

PRB1410331

The condition in Case KCS Article causes duplicated case creation

Customer Service Management

PRB1411534

Unable to edit the list control record for the 'Request' related list on a case record

Customer Service Management

PRB1402866

Users receive a 'Please configure Resolution Shaper for undefined' error when trying to print out the case form

Customer Service Management

PRB1408615

When a case is closed by the user, the 'Needs attention' stays ticked and cannot be unticked

Customer Service Management

PRB1407319

Incorrect conditions on the indicator source UserRole.CSAgent

Customer Service Management

PRB1407514

After the upgrade, the notification for 'Request Item commented' has an advance condition, and it fails to fire off if the user has the admin role

Customer Service Management

PRB1391428

Transaction based tracking for CSM

Customer Service Management

PRB1402957

The messages about 'Resolution code (Resolution notes)' are not translated into Japanese

Customer Service Management

PRB1400226

Users with a time sheet policy where 'Week starts on' is Monday cannot record time to a case

Dashboards and Home Pages

PRB1395638

Infinite loop on DashboardThumbnailFactory.getThumbnail when panes are invalid

Dashboards and Home Pages

PRB1373924

Reference interactive filters with invalid references break Interactive Analysis

Dashboards and Home Pages

PRB1386393

When a tab which has a duplicate name in the same dashboard is created, renaming one of tabs that has the same name causes unexpected rename against the other tab

Dashboards and Home Pages

PRB1335167

Incorrect description used for charts in dashboards

Dashboards and Home Pages

PRB1369096

Widgets do not load for certain languages when they have an interactive cascading filter and a field in their target table has as an apostrophe in the label

Dashboards and Home Pages

PRB1369141

Font sizes on the responsive dashboards are displayed as too large or small caused due to an old system preference

Dashboards and Home Pages

PRB1370691

Interactive Analysis is slow

Dashboards and Home Pages

PRB1388009

A boolean type interactive filter using a reference field generates an incorrect filter condition when the default value is set to true or false

Dashboards and Home Pages

PRB1399552

Dashboards groups are not ordered alphabetically by the group name

Date and Time

PRB1312981

Date/Time value pushed to a field using "current.variables.<variable_name>" is displayed in GMT

Delegated Development

PRB1400502

A delegated developer is not able to publish an application to the application repository

Delegated Development

PRB1378907

The error '"DelegatedDeveloperUpdateSetUtil" is not defined' is thrown when the update set is committed

Demand Management

PRB1389485

When a new assessment instance record with Metric Type = 'Demand' is created, the 'Task' field on the instance is empty

Dependency Views (BSM Map)

PRB1410117

The dependency view map of an affected CI shows the column values as unknown

Design System

PRB1405585

The bar chart widget is becoming black when data visualization patterns are enabled in the Safari browser

Discovery

PRB1394394

Discovery not running on loopback address when netmask is 32

Discovery

PRB1398589

The error "TypeError: Cannot convert null to an object." occurs while executing Firewall discovery

Discovery

PRB1389413

Legacy Windows Discovery WMI Classify fails with the error 'The argument is null or empty'

Discovery

PRB1362708

Unable to execute powershell script from a workflow after upgrading to New York

Discovery

PRB1357615

Cloud Service Accounts are not getting created using "Refresh Member Accounts"

Discovery

PRB1357946

After running vcenter for the first time, the vcenter discovery doesn't create or update some relationships from the subsequent discovery onwards

Discovery

PRB1364284

SNMPv3 fails to gather information on layer 2 tables for the non-default Vlans (Cisco Switches Only)

Discovery

PRB1372955

The vCenter discovery does not populate the received vCenter tags in the cmdb_key_value table

Discovery

PRB1377758

The cmdb_print_queue_instance record is not created during Windows Server discovery

Discovery

PRB1380529

Range_cache system command ecc_queue entries block the mid-server threads when any ranges are added or deleted from the discovery_range_item table

Discovery

PRB1381957

Activating the Discovery plugin creates an execute ACL of type client_callable_script_include

Discovery

PRB1363070

Storage Discovery deletes _veritas_ CIs and re-inserts them on each discovery run

Discovery

PRB1367623

The Windows OS - Desktops pattern sensor fails with the error 'Cannot deserialize object'

Discovery

PRB1377651

AWS cloud events trigger discovery that results in error

Discovery

PRB1381697

Excessive logging for CredentiallessDiscovery

Discovery

PRB1386749

Software packages do not contain a discovery_source: cmdb_ci_spkg_list.do

Discovery

PRB1387976

Discovery device duplicate IP's feature fails when the first IP fails to classify but the second IP that should classify gets marked as duplicate

Discovery

PRB1388512

Scanning IP addresses linked to orphaned network adapters leaves the discovery status record in the active state

Discovery

PRB1389588

MSSql DB On Windows when used with the Microsoft SQL server process classifier failing with null pointer exception

Discovery

PRB1391091

Issues with multiple CIM credentials where incorrect credentials are picked up when users discover storage devices

Discovery

PRB1400563

The Pattern Debugger throws the message 'Debugger payload size exceeded Maximum size'

Discovery

PRB1402706

Users receive a PowerShell 'MissingExpression' syntax error

Discovery

PRB1357835

When a pattern is used in the "Identification" phase of discovery, certain variables from "computer_system" are not usable during runtime and evaluate to null, but are available in debug

Discovery

PRB1364598

Credential Errors page is broken

Discovery

PRB1370740

The vCenter warning 'Multiple Guest CI's existing on this VM instance. serial_number [serial_number], Mac addresses: [mac_address]' prevents the creation of vm instance

Discovery

PRB1374880

Storage CIM sensor creating empty computer CI records on discovery

Discovery

PRB1376569

The history list view is not visible for ITIL users

Discovery

PRB1378484

When running quick discovery on the pattern 'Network Switch', the error occurs: 'JAVASCRIPT_CODE_FAILURE: Caused by error in Ad hoc script 'EvalClosure-Normalize mac & status in FDB if needed''

Discovery

PRB1378842

Can't fetch the serial number via CIM query for Pure storage server and it can only be done through SSH query

Discovery

PRB1379510

Users receive an error during storage discovery identification

Discovery

PRB1379787

The NullPointerException error occurs when using MID configuration parameter "mid.aws.instance_ profile_name" and setting MID Server property "mid.aws.sts.assume_role.disable_credential_caching" to true

Discovery

PRB1382013

The Put File operation does not support IBM z/OS

Discovery

PRB1382080

The 'Error Manager - update counters' job runs too frequently given the impact of the related queries

Discovery

PRB1385280

FQDN on AIX servers is set with an error message

Discovery

PRB1385693

When using pattern debug, the main CI attributes are populated under temporary variables section

Discovery

PRB1387779

When using discovery behavior for a schedule with multiple IP ranges and MID Servers, discovering the CI using 'Discovery now' UI action will cause multiple Shazzam probes to be triggered for a single IP

Discovery

PRB1389930

For the "Parse Command Output" operation in pattern, if users save the step with [execution_mode = "DEFAULT"], this will cause an execution error

Discovery

PRB1396547

Updates to glide.discovery.shazzam_ranges_json

Discovery

PRB1347608

CIM Storage Discovery for EMC XtremIO is retrieving incorrect serial numbers, IdentifyingDescriptions needs to be used instead of SerialNumber

Discovery

PRB1355583

SNMP - Classify probe fails to discover APC PDUs when the "use_getscalar" probe parameter is set to true

Discovery

PRB1360322

SQLServerException when "Last run datetime" value on SCCM software import has an offset

Discovery

PRB1364702

PostgreSQL pattern not completing when parsing variable config_directory

Discovery

PRB1364985

Exploration probes are triggered even though the Identification probe contains errors and failed

Discovery

PRB1366194

Patterns SSH sudo command using CyberArk with no credential ID fails

Discovery

PRB1368591

Discovery device history's "Completed Activity" showing as active even after the discovery status is completed

Discovery

PRB1370581

Cloud Application Discovery runs Cloud Execution Patterns event if active attribute is set to false

Discovery

PRB1371500

The vCenter vMotion/VmMigratedEvent does not update the relation between the guest server of the VMware instance and ESX server

Discovery

PRB1373569

Fiber channel port speed calculation in GFC is not correct

Discovery

PRB1373770

Linux servers running on the OpenStack virtualization platform do not return unique serial numbers

Discovery

PRB1374547

The mfvs filesystems get thousands of updates

Discovery

PRB1374741

Remove invalid serial numbers from discovery results

Discovery

PRB1374892

For thinly provisioned storage Volumes on Hitachi storage servers, the Size (total capacity) column shows used/consumed data, the Free space (Available space) column shows total capacity

Discovery

PRB1375705

Some antivirus/security software will block PowerShell using "Bypass" execution policy used by Discovery

Discovery

PRB1376765

Missing Fibre Channel Ports, FC ports used for inter-array communication (e.g. Data replication) are not created

Discovery

PRB1377497

The error message 'ICSI Export not found for targetIQN:' should say 'ISCSI' instead of 'ICSI'

Discovery

PRB1377587

The device_id max length can cause storage and file discovery to fail

Discovery

PRB1378138

Error in the discovery of a Cisco switch

Discovery

PRB1378301

Passwords in probe inputs are replaced by <PASSWORD REDACTED FOR SECURITY>, breaking the XML format of the response data (Unable to parse payload for MAC OS X - OS Revision)

Discovery

PRB1379312

Missing choice options for "os" field for Linux operating systems

Discovery

PRB1379903

Processed Date/Time field is not populated for the sn_cmp_cloud_event records

Discovery

PRB1380164

Credential-less discovery when installed in directory containing spaces and dashes will throw error due to variables not escaped properly with quotes

Discovery

PRB1380259

Issues regarding storage discovery

Discovery

PRB1380611

Add deletion strategy to AIX Server pattern for CI type [cmdb_ci_dns_name]

Discovery

PRB1380966

Discovery NGINX web server returns "Cannot locate config file"

Discovery

PRB1381190

Mac OS discovery giving warning: Sensor error when processing Mac OS X - Disks: TypeError: Cannot read property "1" from undefinedStack

Discovery

PRB1381624

A MID Server can only be mapped to one vCenter for event collection, multiple event collectors are not supported by a single MID

Discovery

PRB1382826

Model ID discovered as "Unknown" for Solaris Server

Discovery

PRB1383095

When two SNMPv3 credentials exist with the same username, SNMP discovery creates affinity record with the invalid credentials record if it has higher priority

Discovery

PRB1383241

The "change user" pattern operation doesn't work in pattern debug

Discovery

PRB1383537

Issue with the "credential-less" discovery and the location not being populated

Discovery

PRB1383986

Issue with distribution layer switches IP address

Discovery

PRB1383994

Certain NGINX probes do not trigger

Discovery

PRB1384086

The getRecord() creates a new record when it is invoked from the VCenterVMWareStateUpdater

Discovery

PRB1385557

Unable to determine when attribute is empty vs. null in debugger

Discovery

PRB1385594

Application Dependency Mapping probe creates runs relationships between application and cluster instead of host, however, application is not clustered

Discovery

PRB1386862

Incorrect new classifier causes PDUs to be reclassified as switches

Discovery

PRB1387469

'Cannot convert null to an object' is thrown by the business rule 'Discovery - Device Complete'

Discovery

PRB1388878

Oracle listener probe does not populate scan listener name

Discovery

PRB1390174

Cloud discovery fails when response process is not present for resource block discovery step operation

Discovery

PRB1390247

Discovery schedule for cloud resources created from discovery Home creates additional after discovery schedules and triggers two discovery status runs after completion

Discovery

PRB1392383

The horizontal discovery Windows - Network pattern incorrectly detecting dhcp_enabled setting

Discovery

PRB1393264

Shazzam probe parameters missing in batched probe output payloads

Discovery

PRB1396906

Discovery updates the CI OS Version with the application version instead of the actual OS version

Discovery

PRB1396922

"Cloud Resource Discovery Name - VM Schedule" configuration items discovery schedule unexpectedly does not discover the running virtual machines with 2 network interfaces, one public and the other private

Discovery

PRB1398873

ServiceWatch ignores privileged command when executing "trace_port.d" on Solaris

Discovery

PRB1398887

Credentialless Network Discovery Device Pattern is being triggered multiple times during discovery

Discovery

PRB1409119

The 'cleanUpCachedDiscoveryResults' results in performance issues with 'Expired Rollback Contexts' because of too much discovery_cloud_temp_results data

Discovery

PRB1303521

MSSQL DB On Windows Pattern does not create the expected 'Runs::Runs' relationships between the clusterable SQL instances and their Windows cluster

Discovery

PRB1403224

When converting the $results to JSON in WMIFetch.psm1, a lot of memory is consumed on MID, and the PowershellProcessRunner eventually times out

Discovery

PRB1408638

Discovery scans remain active or get canceled at the max runtime due to multi-page pattern sensors not being marked as complete and incorrectly created records in the discovery_multi_page_optimistic_lock table

Discovery

PRB1410442

PowerShell session leaks running "Tracked Files" section in pattern, when configuration files are located on a remote server

Discovery

PRB1362870

The SNMP - Switching pattern is not populating port numbers for dscy_switchport records

Discovery

PRB1411036

The utilization of scanDirectoriesForPattern in Pattern has issues regarding the 'find' command, causing CPU performance issues on the targeted machine

Discovery

PRB1406941

The VCenterVmStateUpdater script include fails to process VMware events with and "'org.mozilla.javascript.EcmaError: "g_probe" is not defined' error

Discovery

PRB1406405

IP discovery that is performed on a server and deployed in AWS Cloud does not map to the proper Cloud EC2 CI

Discovery

PRB1393597

The Windows server not being linked to EC2 CIs

Discovery

PRB1345482

The pattern Custom Operation with no custom operation parameters record causes error when publishing

Discovery

PRB1387609

The Parse File operation on Windows causes a PowerShell connection leak

Discovery

PRB1381372

The mid.discovery.max_pattern_payload_size default value is too small

Document Viewer

PRB1380517

Not able to view XLSX file

Document Viewer

PRB1379550

Antivirus scan is failing due to timeout

Document Viewer

PRB1381998

User should be able to download original file from Viewer page

Document Viewer

PRB1363355

Attempting to download an attachment causes a query against the attachment_scan_history table which is inefficient, causing attachment downloads to take longer than expected

Document Viewer

PRB1401102

File Character Encoding issue

Domain Support

PRB1349453

Automatically removed sys_user_visibilily records do not work for contained domains with > 2 levels

Domain Support

PRB1391949

Lists with filter 'Opened is more than x days before or after' is ignoring domain separation (Data separation)

Domain Support

PRB1394223

Attachments added via image fields are not following the record domain

Domain Support

PRB1395462

Deleting sys_user_group unexpectedly triggers many DB Listeners leading to performance issues

Domain Support

PRB1398376

The snc_internal role is added in global domain when the role is assigned during the customer service plugin activation

Domain Support

PRB1367699

Editing a business rule from form view creates a new record in the current domain, but the same action from list view edits without creating a new record in the domain

Edge Encryption

PRB1381270

Applying a template to a form with an encrypted field does not work properly and adds encrypted text to the field

Edge Encryption

PRB1328177

The "Invalid attempt to insert non-encrypted data" error occurs when trying to insert through Record Producer based on variable sets

Edge Encryption

PRB1369497

Line breaks are not respected when displaying encrypted journaled fields of the type Journal List

Edge Encryption

PRB1392506

After upgrading the edge proxy, "proxy_version" in "sys_encryption_proxy" is still of type decimal

Edge Encryption

PRB1393330

Attachment API - GET through a proxy fails to correctly decrypt the attachment

Edge Encryption

PRB1330646

Commented wrapper.java.command in wrapper.conf is processed by startup.sh in Edge Proxy

Edge Encryption

PRB1340117

Edge Proxy does not allow to embed an attachment into an HTML article body

Edge Encryption

PRB1377489

The 'Copy Change' UI action does not copy over the special characters

Edge Encryption

PRB1384600

Tagged records with multi-line in edge encrypted field disappear

Edge Encryption

PRB1384767

When a field is encrypted in the parent table, records in the child tables cannot be updated from outside the Edge Encryption proxy

Edge Encryption

PRB1384779

Edge Encryption proxy fails to authenticate after the instance upgrades to New York

Email

PRB1373940

The ACL invoked during email preview can overwrite a variable in global scope and cause a blank page

Email

PRB1343044

SMTP Sender does not handle recipients with display names that have commas in the sys_email To, CC, or BCC addresses

Email

PRB1397828

The Flow Designer action 'Associate Record to Email' gives the error message 'Bad Request. Invalid table undefined'

Email

PRB1388544

Failure to insert the first 20 emails causes the POP3 Reader to finish prematurely

Email

PRB1391212

Duplicate watermarks are not detected by the Ignore Duplicate business rule, which results in duplicate email creation

Email

PRB1364638

Incorrect/inefficient queries need to be marked 'deleted'

Email

PRB1380130

Emojis in comments/worknotes replaced by question marks in outbound email notification

Email

PRB1380327

Mandatory notifications are sent to inactive non-primary devices

Email

PRB1383044

Certain characters sent from an email client with Japanese ISO-2022-jp encoding are not displayed correctly when the email is received

Email

PRB1367904

The navigation stack URL from email notifications is slow on large tables

Email

PRB1377660

Email notifications are unable to populate the current record fields

Email

PRB1381366

Inbound email actions are able to create users with Name = 'System'

Email

PRB1381484

The 'Active' flag for notification is not honored when triggering it from a flow

Email

PRB1381741

Inactive notifications are still selectable in setting up a personal notification

Email

PRB1382261

Special characters are not parsed properly in a journal field via an email script

Email

PRB1382665

The Omit watermark check box does not work for email digest notifications

Email

PRB1388545

Email API - POST empty values in the CC field returns an HTTP 500 error

Encryption/Cryptography

PRB1398062

Using the encryption support plugin (com.glide.encryption) in Orlando, encrypted attachments show up as a broken thumbnail in the activity stream

Encryption/Cryptography

PRB1401540

When a form has multiple dot-walked fields and a related reference field is selected, the related fields load slowly

Encryption/Cryptography

PRB1382528

Missing cloning exclusion and preservers for Edge Encryption

Encryption/Cryptography

PRB1356244

List view column shows encrypted value if this column extends from a table where the field being used as the display is encrypted

Encryption/Cryptography

PRB1359593

Thumbnail images are not being encrypted

Encryption/Cryptography

PRB1382064

Dot-walked platform encrypted fields are showing the encrypted value instead of plain text

Event Management

PRB1391728

Alerts having before business rules or after business rules that take a long time can be missed by the impact copy job

Event Management

PRB1396040

License usage does not work as expected when incoming events and the associated CIs are in different domains

Event Management

PRB1352907

SolarWinds EM is end-of-life on 8/2019, therefore SolarWinds EM NPM 12.0 is the latest supported version

Event Management

PRB1375322

Event field mapping does not work when 'Threshold' is enabled in event rule

Event Management

PRB1382404

Duplicate Alerts created for the same Event during upgrade process

Event Management

PRB1376876

Performance issues due to long queries on a large em_impact_graph table

Event Management

PRB1395443

Empty alerts are generated because child alerts try to access parent records that are already deleted

Event Management

PRB1351997

Event rules are disabled if values in the additional information are not properly formatted

Event Management

PRB1392738

Impact tree builder gets out-of-memory error when network path adds many nodes to the tree

Event Management

PRB1394985

Canceling bulk event processing does not stop processing, instead processes all events

Event Management

PRB1397977

Plugin com.em-mobile generates "Skipping because file already exists with a different scope" errors

Event Management

PRB1400358

'vCenter_JS' MID Server script include breaks when login credentials contain predefined XML entities ", &, ', <, or >

Event Management

PRB1356854

Deleted CIs are not removed from the em_impact_maint_cmdb_ci_alert table

Event Management

PRB1361423

The SCOM connector might miss updates when many alerts are updated at one time

Event Management

PRB1364493

Alert and impact status records are saved for too long, the default Retention policy for the histories should be 30 days

Event Management

PRB1365440

Auto-generated javascript for a new connector definition does not work for Event Management Connector

Event Management

PRB1369589

The cleanup job for the table 'em_alert_history' does not remove records correctly

Event Management

PRB1373893

When using the PRTG connector, the same event is generated twice when the severity of the event has changed

Event Management

PRB1377956

For secondary alerts, the 'role' value for the group is empty

Event Management

PRB1379440

SCOM Event Management pull connector: events may be lost

Event Management

PRB1380008

OMi connector maps events with 'unknown' severity to empty or null value for 'Event Severity'

Event Management

PRB1380988

If ‘Automatic executions’ limit on the workflow attached to an Alert Management rule is less than number of executions of the alert, then the rule is not in list of Alert Executions for the alert

Event Management

PRB1383058

Event Management errors: AlertStreamClassifier : Could not create virtual alert for the group <sysId>: no thrown error

Event Management

PRB1399546

After upgrading to Orlando, Alert Management stops working if the job definition is modified

Event Management

PRB1400551

Excessive system logs created: "Impact service for groups ..."

Event Management

PRB1408227

Incorrect timestamp conversion for the OMI connector, which prevents new events from getting queried and events in the em_event table are showing up 1 month in the future

Event Management

PRB1401303

Quick Incident UI Action Errors out on Alert form

Event Management

PRB1407328

The base instance Solarwinds connector does not handle 'NetObjectType == N' events

Event Management

PRB1402108

The error 'SCOM version is not defined or invalid' displays when users add the scom_version value of 2019 to the connector configuration business rule 'Validate inputs'

Event Management

PRB1408178

Incorrect timestamp conversion for NNMI connector, its preventing new events from getting queried

Event Management

PRB1378020

Nagios Connector is not able to retrieve metrics due to an undefined value in the RawMetrics constructor

Event Management

PRB1405871

The SAP Solman push events connector JSON payload cannot be parsed by the Transformevents_SAPSOLMAN Mid Server script include

Event Management

PRB1405794

Alert lists on workspace don't freeze when a checkbox or preview is clicked

Event Management

PRB1406908

The VCenter Event connector fails when the 'Expression' field is empty

Event Management

PRB1403417

Out of memory errors in 'SeriesEventHistoryAccessor. expireMaintEvents' when the result set is large and there is not clean up for sa_series_event_history

Event Processing

PRB1381553

For 'Events Process 0', if 'Priority' is set to less than 25, then posts a warning message to the sys log - warning

Express to Enterprise

PRB1380939

Issue with role setting in the 'Chart Colors' module in a converted instance after the New York upgrade

Express to Enterprise

PRB1391852

Express business rule "Notification Device Query" causes SMS verification to show error: "Could not generate a verification code"

Field Normalization

PRB1376582

Field Normalization for Coalesce to a normal record doesn't delete existing records

Field Normalization

PRB1391556

If re-run the 'Update Reference Qualifiers' step in Guided Setup, the list of "Ref Q's that should be updated" shows Ref Q's that have already been updated

Field Service Management

PRB1378346

Time card table has two default views after installing the "Time Recording Core" plugin (com.snc.wm_time_recording)

Field Service Management

PRB1379364

Assignment group filter in the dispatch map filter shows empty if the dispatcher group has types in addition to wm_dispatch

Field Service Management

PRB1387891

Auto-assignment does not work when using "task_skill" table in Work order task

Field Service Management

PRB1388363

Appointment booking facility fails if appointments per window is null after upgrade

Field Service Management

PRB1391584

Questionnaire UI action is not working for multiple work order tasks in list view

Field Service Management

PRB1395458

Console error prevents the agent section loading for central dispatch

Field Service Management

PRB1396039

Consumables in stockroom are reduced by 2 instead of 1

Field Service Management

PRB1400633

Dynamic scheduling and auto assignment of high priority work order

Field Service Management

PRB1401945

Team view is restricted to display only the tasks which are in the states Assigned, Accepted, Work In Progress, and Closed Complete

Field Service Management

PRB1401050

Exported PDFs not translated to the language of the user

Field Service Management

PRB1406563

Column headers and columns are not aligned in the scheduler pop-up while selecting the appointment slot on Windows Firefox

Field Service Management

PRB1409618

Data are not getting saved in the Additional Information field in Survey

Field Service Management

PRB1379864

Holiday excluded time slots in appointment booking behave inconsistently when using the 12hr time format

Field Service Management

PRB1404632

The Appointment Booking SMS reminder is not working

Field Service Management

PRB1403912

Auto-assignment does not find available agents

Filters

PRB1382043

IllegalStateException caused when trying to evaluate condition of a business rule with an invalid value for the 'INSTANCEOF' condition

Financial Management

PRB1257020

The table field, fm_labor_rate_card, is not visible in the UI

Financial Management

PRB1385836

Approved Time Sheets generate Expense Lines in the locale currency of the Approver instead of the Labor Rate Card currency

Financial Management

PRB1400112

Expense lines generated by relationship aggregation show generic source table instead of the related record table

Flow Designer

PRB1414776

For the create record and update record type of actions, fields are missing after the upgrade from Orlando to Paris

Flow Designer

PRB1372267

Two consecutive Ask For Approval actions in flow could randomly make second Ask For Approval actions approved automatically

Flow Designer

PRB1373332

Flow Designer "Ask for approval" action is creating duplicate approvals for 1 of the 3 approval groups

Flow Designer

PRB1380393

An update to the field using inline script fails when the flow is configured with the 'Inbound Email' trigger

Flow Designer

PRB1371470

Stale labelcache causes the date comparison to fail

Flow Designer

PRB1378240

Expanding a Create Record action with a reference to a nonexistent table will freeze the page

Flow Designer

PRB1384342

The subflow using the For Each action step does not load and is stuck on 'Processing' after upgrading to New York

Flow Designer

PRB1374833

Users are unable to activate the f(x) button in Assign Subflow Outputs in Subflow Actions

Flow Designer

PRB1381478

Disable/Hide Run As 'System User' from the flow properties when the trigger is 'Inbound email'

Flow Designer

PRB1386019

Subflow called from flow not using current 'Run As' setting

Flow Designer

PRB1331490

Date conditions in flow designer are not working with data pills for ON and NOTON conditions

Flow Designer

PRB1366972

The attribute 'requested_for' is not available in the German translation of Flow Designer

Flow Designer

PRB1370869

Reference fields hold a JSON expression instead of a sys_id

Flow Designer

PRB1371962

Flow OpsView sometimes shows UTC time but used to show local time

Flow Designer

PRB1374894

Adding the same user to an approval multiple times (or de-duplicated approver) will make Ask For Approval action result as "cancelled" incorrectly

Flow Designer

PRB1381914

A flow that has stuck in the queued state will stop the flow from running again on that record if set to run only if not currently running

Flow Designer

PRB1391136

Flow may hang with "Unable to deserialize process plan from JSON" exception due to corrupted json

Flow Designer

PRB1391495

During the upgrade to New York, Flow Designer fails to recompile during the execution

Flow Designer

PRB1395183

Flow Designer Create or Update Record action cause mutex "Unique Key violation" error and hang the flow

Flow Designer

PRB1395401

The 'IF' statement in Flow Designer is not working as expected after upgrading to Orlando

Flow Designer

PRB1399485

Dot walking to the same reference and comparing with IF fails

Flow Designer

PRB1357190

Flow Opsview intermittently shows UTC time instead of the local time

Flow Designer

PRB1368903

Adding an empty condition set to an "or" in an "if" in Flow Designer causes an error

Flow Designer

PRB1370045

Flow Designer process not triggering for delegated developers

Flow Designer

PRB1373805

Previously "Approved" group approval changes to "Rejected" when a second group approval is rejected on the same item/change request

Flow Designer

PRB1375733

Issue with lookup record when using before or after

Flow Designer

PRB1376934

Opening SubFlow in Studio presents with Flow icon

Flow Designer

PRB1377580

When copying multi-line variable values and updating them on an HTML field using flow designer line breaks are not included

Flow Designer

PRB1378383

Script Action steps evaluate the inputs differently when testing the action

Flow Designer

PRB1378438

Test button using previous value for boolean input

Flow Designer

PRB1380020

In-line script inside an if-loop is executed in 'Global' scope even though the flow is in a scoped application

Flow Designer

PRB1380449

Flow Designer flow allows duplicated triggers on the same plan ID

Flow Designer

PRB1380754

After saving the flow, the Input parameters on an action are removed

Flow Designer

PRB1380789

Display Issue on Flow Designer Action with Test button for input type 'Table Name'

Flow Designer

PRB1381030

Null Pointer Exception error message displays when publishing an action with transform functions

Flow Designer

PRB1381491

Cannot expand/view subflow details in Ops View

Flow Designer

PRB1383312

Flow Designer custom action input variable mandatory functionality issue

Flow Designer

PRB1383705

The Flow Designer JDBC action cannot be published if the SQL statement returns no result

Flow Designer

PRB1384788

Subflow If Condition choices are getting erased when Saving

Flow Designer

PRB1385314

When creating an input of type 'Table Name' for a subflow, the label of the input is changed to 'Table' automatically

Flow Designer

PRB1386065

Users cannot edit flows based on the task_sla table

Flow Designer

PRB1386211

In Flow Designer, dot walk output from subflow not working

Flow Designer

PRB1387225

If activity in Flow Designer is not comparing the Price field correctly

Flow Designer

PRB1387549

Error in Do While condition in flow designer

Flow Designer

PRB1388784

Reference Type catalog variables not handled on non- SC Req Item tables

Flow Designer

PRB1390404

When trying to call GlideFlow from catalog client script in service portal, Getting "GlideFlow is not defined" error

Flow Designer

PRB1392063

On Decision Input form view, Create Choice List UI Action Button does not create a Choice List as Expected based on Choice Table and Choice Field values

Flow Designer

PRB1393191

When using for each action in nested subflows, when clicking through the for loop execution details, the execution values do not update for each iteration

Flow Designer

PRB1393284

If input or output variable in a flow action has "label" and "name" field selected as "value", then the execution step logs of the action step shows empty value for the variable

Flow Designer

PRB1393559

When using Create or Update action on flow and condition contains "=", the flow script section is breaking while population the condition on Trigger rules table, create or update record doesn't work correctly when using condition with inline script

Flow Designer

PRB1393953

When a Wait for Condition action is used with variables, the condition is not saved

Flow Designer

PRB1394889

Dynamically setting 'Connection Alias' in Flow Action SOAP Step does not work when dragging data pill

Flow Designer

PRB1395282

Reuse Subflow of a custom app in another custom app is not working

Flow Designer

PRB1395893

The label cache is not working properly

Flow Designer

PRB1396138

Approval due date is not updated when using Flow Designer

Flow Designer

PRB1397389

Flow Designer Dynamic Flow wait for completion error

Flow Designer

PRB1397736

Receiving warnings when publishing an action

Flow Designer

PRB1400110

Changed Fields array object values are accessible for flow output configuration in Orlando release

Flow Designer

PRB1400380

Can't use "copy subflow" when system language is not English in Orlando Flow Designer

Flow Designer

PRB1406455

Current record and from address can be stale when processing emails for inbound triggers

Flow Designer

PRB1398446

The Test button dialog does not provide default values after closing and reopening the Test button dialog

Flow Designer

PRB1406675

Unable to publish the action when using Ask for approval step in Orlando, seeing an error where it is required to enter a due date

Flow Designer

PRB1406996

Admin users cannot deactivate a read-only flow

Flow Designer

PRB1396464

Users receive an internal server error while testing the action in a flow and experience issues when saving the template

Flow Designer

PRB1395502

The inline script on template fields is not working on individual fields

Flow Designer

PRB1386271

FD approvals intermittently have multi threading errors due to static GlideRecord references being shared between threads

Flow Designer

PRB1403519

The data pill picker does not appear for the custom action Input Field Type - Schedule Date/Time

Flow Designer

PRB1403117

Issue with the flow execution report when 'ForEach' is used inside 'IF'

Forms and Fields

PRB1355432

Non-admin and non-itil users can't access a shared checklist template when they are part of the same group

Forms and Fields

PRB1378667

Published workflow activities are not showing details when hovering on an activity

Forms and Fields

PRB1393373

Opening a catalog item shows that 'ref' is not defined in the system log

Forms and Fields

PRB1359259

New Survey automatically populates Username into Number field

Forms and Fields

PRB1388201

'Printer--friendly' on kb_knowledge records prints HTML code instead of the rendered HTML

Forms and Fields

PRB1379910

Dependent reference field as a choice list doesn't show the correct values

Forms and Fields

PRB1381975

Checklist has a blank menu after adding an item and removing it

Forms and Fields

PRB1393746

The article body in kb_knowledge using htmlArea shows HTML code and does not render htmlArea correctly

Forms and Fields

PRB1328451

Accessibility help tooltips on forms contains English words 'Read only - cannot be modified' when the language is French

Forms and Fields

PRB1340441

Issue with the focus sequence on the Active Section screen

Forms and Fields

PRB1372854

Using 'ref_auto_completer=AJAXReferenceChoice' on a reference field when the number of choices is greater than the "glide.ui.max_ref_dropdown" system property (or the "max_ref_dropdown" dictionary attribute) does not work properly and generates an error

Forms and Fields

PRB1372883

If a reference field for sys_user_group has attribute: tree_picker=true and reference qualifier returns groups with parent IS NOT EMPTY, no result will be returned

Forms and Fields

PRB1379748

A duration field set to read-only will not honor read-only if the duration field has attribute of max_unit = [unit]

Forms and Fields

PRB1382059

The reference icon is unavailable on new records for reference fields set to 'Display as a Choice', which causes issues when attempting to use this value in a reference qualifier

Forms and Fields

PRB1383758

The Name-Value Pairs field does not display properly when using UI 16 with live forms disabled

Forms and Fields

PRB1387220

Pasting images in Agent Workspace using non-admin users creates a Base64 comment that cannot be seen in portal or Agent Workspace

Forms and Fields

PRB1400632

Read-write currency values are not formatted with a grouping separator when using g_form.setValue

Forms and Fields

PRB1347781

UI policy where the order is less than 200, does not enforce mandatory requirement on Comments field when only Work notes is showing

Forms and Fields

PRB1350862

A 'Timer' type field shows display values in a different format when it is readOnly

Forms and Fields

PRB1368924

The 'Open in dependency views' button is not identified as a button by screen readers

Forms and Fields

PRB1370531

Duplicated field for "File Attachment" type field

Forms and Fields

PRB1372188

Reference field with the database name 'package' in a scoped app does not work, the reference is broken and shows the error "The page you are looking for could not be found."

Forms and Fields

PRB1373896

Reference fields with value Null/null are not honored when the form is saved

Forms and Fields

PRB1375875

The reference field does not work as expected

Forms and Fields

PRB1376072

Inconsistent storage and display of phone numbers on core_company and its derived tables

Forms and Fields

PRB1378220

File dialog is preventing messages from being shown.

Forms and Fields

PRB1378339

After upgrading to New York, Syntax Editor Macros no longer work in HTML fields of the XML type

Forms and Fields

PRB1378533

G_form.showfieldmsg on an instance with the property glide.ui.use_jelly_activity_stream set to false causes a console error

Forms and Fields

PRB1379110

The 'Mandatory' icon does not show up on the popup in New York

Forms and Fields

PRB1379263

The drag and drop functionality does not show a warning message if a prohibited attachment format is attached

Forms and Fields

PRB1379283

Changes to Assessment Metric Details field will add <p></p> tags to email body

Forms and Fields

PRB1379507

In an Edge browser, hints do not display

Forms and Fields

PRB1379761

After selecting 'Save' on a form, '%09' is removed from the URL field

Forms and Fields

PRB1379904

If two reference fields have the same value, but one does not resolve a record in its referenced table, the other reference field is also blank

Forms and Fields

PRB1379998

Form annotations are in the incorrect positions on the form for journal fields on existing records

Forms and Fields

PRB1380346

Different attachment records are created in the sys_attachment table when an attachment is updated using the 'Update' option

Forms and Fields

PRB1380370

Typing in the Description field causes constant alerts with Jaws installed for accessibility issues

Forms and Fields

PRB1380616

With print friendly version, label box became bigger

Forms and Fields

PRB1382692

When users add an .exe file attachment to an attachment type field on a form, it redirects to the homepage and not the 'Page not found' page

Forms and Fields

PRB1384429

Decoration for 'ref_contributions=show_related_records;' is not working on the Configuration Item field in Madrid and New York

Forms and Fields

PRB1384959

UI policies to make a field visible are not working after upgrading to New York

Forms and Fields

PRB1385048

Clicking Cancel on the Add/Remove Multiple icon changes the state to closed and the mandatory fields are empty

Forms and Fields

PRB1385608

Syscache_realform entries are expiring faster than necessary and causing slow form load times because the cache is rebuilt too often

Forms and Fields

PRB1386840

G_form.modified does not work in scoped applications

Forms and Fields

PRB1387139

There are no labels on the checkboxes in the 'Add attachment' popup

Forms and Fields

PRB1387168

Inserting images into an HTML field attaches the images to the incident, even if the record is not saved

Forms and Fields

PRB1388099

If a page_timing_client event is called with an empty object, it can delay the browser for 20 seconds or more

Forms and Fields

PRB1390743

If large data is present on the record, the audit history does not load

Forms and Fields

PRB1391006

Users cannot add attachments to open tickets via iPhone

Forms and Fields

PRB1394671

Rich HTML with 'mailto' is not honored when it is used with templates

Forms and Fields

PRB1395483

After applying a template, the status message contains the undo option

Forms and Fields

PRB1398814

When creating an action assignment record on an Orlando instance via the contextual side panel, the advanced view intermittently displays an incorrect value for the Components Attribute field

Forms and Fields

PRB581986

Glide.ui.activity.displayname does not change the activity log user display

Forms and Fields

PRB1405792

Videos do not play after being inserted into the knowledge article and appear as a black screen

Forms and Fields

PRB1400762

If the same value is defined for choices in different table, assigning the value through script is not working as expected, it is not honoring the tables defined in the script

Forms and Fields

PRB1404852

Unable to mention watchlist users by last name when glide.ui.mentions.preload is set to true

Forms and Fields

PRB1402421

If the record is created from a list with sys_class_name in the filter, the interceptor incorrectly picks the first sys_class_name for each of the answers related to the wizard

Forms and Fields

PRB1406490

Extra spaces are added to the HTML fields in the Printer Friendly version

Forms and Fields

PRB1409195

In New York and Orlando, variables are not getting hidden on catalog item load in portal on the basis of the list collector condition

Forms and Fields

PRB1404557

The g_form.setFieldPlaceholder content on list fields is truncated on portal

Forms and Fields

PRB1402198

After New York, checklists items on the form do not display in the printer-friendly version

Forms Designer

PRB1381967

Translated language choice labels are changed to English after editing the form

Glide Element Mapping

PRB1383434

Unable to view, edit, or update values of type String on the form when the getMappingConfig method of OffRowElementMapper class returns an invalid MappingLookupSourceDescriptor

Google Maps

PRB1340458

Google Maps is not respecting preset Map Properties

Google Maps

PRB1385896

The location map does not display all the locations configured with latitude and longitude values

Governance, Risk and Compliance

PRB1408308

Requester cannot provide 'additional information' in response to 'Request More Information' at Analyze stage of a Risk Event

Governance, Risk and Compliance

PRB1409361

Risk event flows break when approvals are obtained before the RCA task closes and the record is stuck in 'Awaiting Approval'

Graph API

PRB1354873

GraphQL $$parent$$ notation to access outer parent objects is not thread-safe

Guided Tours

PRB1379473

The guided tours API throws an error

Guided Tours

PRB1383418

After activating the Agile Development 2.0 and Communities plugins, Guided Tour records are created without a value for the tour ID

Guided Tours

PRB1393217

Users with the guided_tour_admin role cannot add a callout step above any section tab

Guided Tours

PRB1402276

Guided Tours are auto-launched on the Service Portal from a mobile device

Guided Tours

PRB1371357

After loading the PA dashboard for Orlando, the embedded help briefly appears and then disappears

Guided Tours

PRB1394293

When using Edge and IE browsers, the Guided tours fail with the error 'SCRIPT70 Permission denied' after saving the record during the tour

Guided Tours

PRB1409472

The 'Close' message for the 'X' button is not translated for the first step in the Guided Tour window in Service Portal

HTML Editor

PRB1387774

Collapsed form sections (non-tabbed forms) are not working and show fields but are not clickable

HTML Editor

PRB1384316

HTML type catalog variable shows 'Powered by TinyMCE' at the HTML Editor footer

HTML Editor

PRB1385298

Plus and minus buttons, above Translated HTML editor, are not available

HTML Editor

PRB1400559

After Orlando upgrade, TinyMCE strips the 'style' attribute irrespective of the HTML Sanitizer

HTML Editor

PRB1382748

Email Client uses "&nbsp;" instead of "space" in Internet Explorer in New York, works fine in Chrome

HTML Editor

PRB1359652

TinyMCE html editor toolbar labels/buttons do not get translated in French-Canada language

HTML Editor

PRB1394345

Unexpected behavior by resizing the <span style="font-size: 48px;"> added to source code

HTML Editor

PRB1397823

Form style overflow gets overridden on "Read-Only" HTML fields

HTML Editor

PRB1398546

Space is not working when using "Numbered List" on TinyMCE

HTML Editor

PRB1372470

Bullet/lists in HTML fields are distorted when clicking after "</li>" and then "OK"

HTML Editor

PRB1381031

Format issue with Quick Messages

HTML Editor

PRB1381530

The Search & Replace bar in the code editor hides the first line of source code

HTML Editor

PRB1381766

In New York, pasting into TinyMCE Preformatted removes whitespace at the beginning of first line

HTML Editor

PRB1386879

Font size in the HTML field is not displaying properly

HTML Editor

PRB1388708

In New York, hyperlink in html fields are extended beyond the selected text

HTML Editor

PRB1393635

'Article body' expand and collapse actions are not working in knowledge article

HTML Editor

PRB1393755

Insert Link popup is not accessible in TinyMCE

Human Resources

PRB1377679

The Date field on the user record does not sync up in HR Portal

Human Resources

PRB1376120

Allow users to choose what fields they want to exclude from syncing the sys user Table and the HR profile table

Human Resources

PRB1392945

A PDF is not generated and attached to an HR case if the case is reassigned

Human Resources

PRB1407116

The signature font is not correct

Human Resources

PRB1407074

The contextual search topic block required input parameters display incorrectly in the calling topic

Human Resources Service Management

PRB1382098

'Transferred_from' is set after the insert instead of on the insert, causing notifications to trigger unexpectedly

Human Resources Service Management

PRB1385665

Record producer variables via the HRM Todos Summary widget contain NULL values

Human Resources Service Management

PRB1390712

When a user has more than 300 completed to-dos, it doesn't return any open to-dos and no to-dos will be shown under the Open tab

Human Resources Service Management

PRB1379743

Submitting an HR task type 'Submit catalog item' on the ESC portal does not refresh the list of open to-do's

Human Resources Service Management

PRB1379859

When doing an HR case transfer, email notifications may be incorrectly triggered twice after the transfer is initiated

Human Resources Service Management

PRB1380871

Issues with deleted HR cases and draft_documents

Human Resources Service Management

PRB1382461

The incorrect recipients are added to Lifecycle Activity Notification events when those recipients are related to empty groups

Human Resources Service Management

PRB1385888

HR case priority is not updating to the default value in the property sn_hr_core.hr_vip_default_priority

Human Resources Service Management

PRB1397064

Errors observed on portal regarding failing widget: 'HRJ Completed Items'

Human Resources Service Management

PRB1397702

Not able to add attachments in the Article body in HR knowledge articles

Human Resources Service Management

PRB1365338

Not able to set up deep links or buttons for COE tables unless mapping exists for the base HR case table

Human Resources Service Management

PRB1377238

HR tasks are recreated when updating an HR case and if there is no active workflow context present in the system

Human Resources Service Management

PRB1379144

Need to handle Mobile app onboarding login and redirect when SSO is enabled for new hires

Human Resources Service Management

PRB1396233

For the ESC plugin, there is a missing dependency on the plugin 'Service Portal - Service Catalog v2' (com.glideapp.servicecatalog.portal)

Human Resources Service Management

PRB1360481

When an HR case date type field is added on a bulk case template, the field type is changed to 'date/type'

Human Resources Service Management

PRB1379227

If machine learning reclassifies an HR case created by an email, any attachments on the email will not be transferred to the case

Human Resources Service Management

PRB1380226

Incorrect dependency for the contained role 'sn_hr_ef.managers.sn_hr_core_.manager'

Human Resources Service Management

PRB1380450

In Employee Service Center, the Complete button for HR task to-dos is not translating

Human Resources Service Management

PRB1380756

The 'Assign Roles' UI action on the sys_user table removes existing roles inherited via groups

Human Resources Service Management

PRB1381011

LE case title row configuration mismatch

Human Resources Service Management

PRB1381745

The sys_audit table's read ACL runs for ITIL users with context = NULL when the 'Audit records' related lists are added to the form

Human Resources Service Management

PRB1383790

The HR task form redirects to the previous page when the agent clicks 'Assign to Me'

Human Resources Service Management

PRB1384000

LE activity for signature may fail to populate pdf_template

Human Resources Service Management

PRB1384781

An additional comment 'File attachment was successful' appears after HR task closure

Human Resources Service Management

PRB1385160

Bulk case 'Show Cases Created' will not work if glide.sys.time_format is set to the 12-hour format and starting and ending time stamps are the same

Human Resources Service Management

PRB1385890

When HTML and JavaScript code entered into a multi-line text field is executed in the HR service portal, it is not escaped

Human Resources Service Management

PRB1386216

When the HR Service Delivery plugin is installed, it creates a group membership record that is dated in the future

Human Resources Service Management

PRB1387212

The HRIntegrationsHelper() script includes expect sn_hr_core_case records to have a transaction_log when triggered from the 'Trigger OutBound Services' business rule

Human Resources Service Management

PRB1387742

'Add to Cart' button is missing in ESC portal 'To-dos'

Human Resources Service Management

PRB1388472

PDF template with two signature fields is not populating the date automatically for one of them

Human Resources Service Management

PRB1388903

'Filter users' option should be mandatory on the HR 'Create Bulk Cases' page

Human Resources Service Management

PRB1389100

To-Do tasks that contain knowledge articles have formatting issues when hyperlinks are used

Human Resources Service Management

PRB1390388

Post upgrade, Transfer Case does not work

Human Resources Service Management

PRB1390740

HR Case categorization predictive intelligence solution is not working

Human Resources Service Management

PRB1391660

Incorrect email address values on the "From: header" resulting in unexpected inbound action behavior

Human Resources Service Management

PRB1392764

Date variables in multi-row variable are always displayed in the base instance 'yyyy-MM-dd' format in the generated HR Case "description" field

Human Resources Service Management

PRB1393442

HR cases are not created for emails that have inbound action even when the emails are case-sensitive

Human Resources Service Management

PRB1394272

Breadcrumbs on "hrm_todos_page" in widget 'HRM Todos Summary' doesn't update after Survey task navigates to other tasks

Human Resources Service Management

PRB1394414

Client Script "Validate Leave start and end date" is not working correctly on "Parental Leave Journey" cases when the Date Format is not set to the default yyyy-MM-dd

Human Resources Service Management

PRB1394634

To-dos randomly sorted on 'HRM Todos Summary' widget when they all have the same due date

Human Resources Service Management

PRB1395170

ACL names for some HR tables do not match the table name

Human Resources Service Management

PRB1398603

Bulk case requests show case creates shows cases created from previous case

Human Resources Service Management

PRB1398730

While signing a document within the Preview dialog, the signature breaks the line if there are spaces

Human Resources Service Management

PRB1398831

The 'Lifecycle event progress' field is corrupted on the older lifecycle event cases upon upgrading

Human Resources Service Management

PRB1399037

Parent record is not associated to case upon insert thus not applying parent record dependencies in HR Template

Human Resources Service Management

PRB1399315

A packages call is used in the base instance 'Populate due date From days' business rule in the scoped 'Human Resources: Core' plugin

Human Resources Service Management

PRB1399862

Activity sets are not triggered in cloned Lifecycle event

Human Resources Service Management

PRB1400790

Error message visible when creating an HR case

Human Resources Service Management

PRB1404658

The processor sn_ca_track_email_link has the snc_role internal attached, causing a 'Security restricted when invoking processor' error when it is accessed by unlogged users

Human Resources Service Management

PRB1382275

Adding a security policy with certain conditions prevents the creation of a case through the 'Create new case' page

Human Resources Service Management

PRB1406771

The delete 'X' button is unlabeled

Human Resources Service Management

PRB1410713

The org chart may show initials instead of the live_profile image if the user has multiple active live_profile records

Human Resources Service Management

PRB1406216

Clicking 'Manage HR Catalog' throws an error and does not load categories immediately

Human Resources Service Management

PRB1409426

There are three 'info' buttons with the same label that each invokes different pop-ups

Human Resources Service Management

PRB1408156

The business rule 'Create Draft Document if configured' does not work as expected after being changed to run 'Async' in Orlando

Human Resources Service Management

PRB1408894

Errors appear in the Onboarding application when the E-signature type is either 'Acknowledgment' or 'Credential'

Human Resources Service Management

PRB1408689

There is an incorrect landmark and heading structure on the HR case creation page

Human Resources Service Management

PRB1409672

HR cases opened using Virtual Agent are created with State = Draft starting in New York

Human Resources Service Management

PRB1407552

In an IE 11 browser, the workflow 'Pre-Hire.... Rescind' looks different and every event has its own line

Human Resources Service Management

PRB1393504

When a mandatory text area input is submitted without text, the field value for 'aria-invalid' has an incorrect 'false' value in the catalog items

Human Resources Service Management

PRB1380177

Getting javascript and widget errors on /hrportal when upgrading from London to Orlando

Human Resources Service Management

PRB1400139

Re-assigned closed complete tasks are displaying as an optional To-do task in the app

Human Resources Service Management

PRB1405748

In Lifecycle Events, duplicate requested items are created when an activity set with catalog item activity is launched for different HR cases or users concurrently

Import / Export

PRB1236504

When attempting to export to XML, tailoring items with domain override from a list view while in global domain records in sub-domains that override global appear in the UI, but not in the export

Import / Export

PRB1379215

Easy imports are creating the number of import sets as many times that a user clicks the Submit button after selecting a file to upload into the import set table

Import / Export

PRB1377623

Concurrent import set fails to transform rows with coalesce field values that are equal to 'null'

Import / Export

PRB1329301

When a user tries to export currency fields from list views, and if the values have different currency codes between rows, CSV exports always exports with currency in the user's session

Import / Export

PRB1368661

The 'Import' UI context menu (Easy Import) fails to load the page when a TinyURL is in place in the system

Import / Export

PRB1371301

'Enforce Mandatory Fields' on the transform map fails if the mandatory field is not part of the data being transformed

Import / Export

PRB1382104

GlideElement's getType method return value 12 for column data type 'Scheduled Date Time' and 'Calendar Date Time', which effects the imported date/time entries, do not follow the system timezone

Import / Export

PRB1391038

The UI action 'Test Export 20 Records' throws the error '"canWrite" is not defined. Caused by error in sys_ui_action.131285027f02310036bfdd620efa91b7....' when executed in the export set

Import / Export

PRB1370115

'Last run datetime' error when using line 29 from the business rule named 'Format last run datetime'

Import / Export

PRB1374089

When the language is set to Russian or French, exporting to .xlsx for a true/false column does not work as expected

Import / Export

PRB1375668

File name in the file attachment is erased after uploading a template with no changes

Import / Export

PRB1376573

Importing date fields from an Excel file creates the incorrect formatted dates in the staging table (yyyy-MM-dd) and glide.sys.date_format is not honored

Import / Export

PRB1386628

The concurrent import does not show child job execution details when the child job cannot execute because of a data source error

Import / Export

PRB1387851

The Easy Excel import does not update the choice fields when active and non-active choices present with overlapping values

Import / Export

PRB1398621

CSV and XLSX imports produce different results for a single record

Import / Export

PRB1407204

In a flow with the XML parser CO used in a 'For Each' logic, the data is not extracted

Incident Communications Management

PRB1387766

Emails are failing to be sent from the Major Incident workbench

Incident Communications Management

PRB1405663

The HTML editor with more than 15 - 20 lines overflows from the container

Incident Communications Management

PRB1402898

The template bar covers the 'Update' button in the Major Incident Workbench 'Post Incident Report' rich text popup editor

Incident Management

PRB1380653

Major Incident State duplicated audit entries

Incident Management

PRB1383056

In MIM - Post Incident Report, "Download Report PDF" is not downloading the PDF

Incident Management

PRB1376930

Activating the com.snc.incident_management plugin does not introduce the new state model for the incident table

Incident Management

PRB1389896

Major Incident Workbench adding a reference field is throwing the error "Uncaught ReferenceError: AJAXTableCompleter is not defined"

Incident Management

PRB1378556

The base instance notification "Incident assigned to my group" has an invalid sys ID of the template

Incident Management

PRB1388713

The Add button is not visible to certain users on the incidents related list

Incident Management

PRB1399059

GlideList2 errors occur when clicking the 'Show Related Records' UI macro

Incident Management

PRB1389206

ITIL users are able to close an incident from the list view

Instance Data Replication feature

PRB1388865

Do not include idr_entry_set, idr_replication_entry, or idr_consumer_repliction entries on the clone exclude or preserve

Instance Security Center

PRB1384223

Changed the logic for certain properties not aligned with the Hardening Guide

Instance Security Center

PRB1384527

The set complex default password property shows the incorrect encrypted value

IntegrationHub

PRB1380678

Issue with the HTTP retry policy inside a subflow with the error 'This step is currently awaiting retry.'

IntegrationHub

PRB1381872

Error "Unsupported OAuth grant type 'Authorization Code'" for OAuth 2.0 Credential (oauth_2_0_credentials)

IntegrationHub

PRB1394331

The End block is available only after If/Else, however, the End block should be available after any flow logic

IntegrationHub

PRB1332430

Error while accessing Copy attachment, Delete attachment and Move attachment from Human resources Integration Scoped app

IntegrationHub

PRB1384581

AD Spoke is User In Group retrieves only 1500 members

IntegrationHub

PRB1393725

The SSH step with long running flag enabled does not complete when used under a loop construct

IntegrationHub

PRB1358733

MID Server powershell script fails when extended ASCII characters are passed in from a subflow and processed inside script step

IntegrationHub

PRB1382469

Error opening 'Password Connection Test' flow

IntegrationHub

PRB1382768

API token credentials are not decrypted on MID

IntegrationHub

PRB1393521

The data panel in Flow Designer does not show the selected table for the 'Create or Update Record' action

IntegrationHub

PRB1396462

Credential API token pill in rest step on mid can be wrong when called from a different flow or subflow

IntegrationHub

PRB1399718

MS Teams spoke cannot create channels although the action is visible in Actions

IntegrationHub

PRB1397365

The 'Copy Attachment' and 'Delete Attachment' action type definitions are missing after the Orlando upgrade

IT Asset Management

PRB1387176

Rights used/owned on software counter are not zero when there are no installs/entitlements

ITSM Software Asset Management

PRB1385433

​Software counters are showing "Rights Owned" as "-1" when there are no software installations associated with the counter's software model

Knowledge Management

PRB1402813

Knowledge managers/admins cannot create or edit kb_category

Knowledge Management

PRB1382251

The browser Back button does not work properly in kb_article or kb_article_view pages because of the extra redirect to a URL with a sys_kb_id parameter

Knowledge Management

PRB1385181

Knowledge keyword search does not work correctly for certain keywords

Knowledge Management

PRB1386715

Some users are not able to see knowledge bases in the knowledge base facet when the 'glide.knowman.search.apply_acls' property is true

Knowledge Management

PRB1397901

When using a kb article template, the values in the field 'Field Name' are not translated

Knowledge Management

PRB1402794

Using the Preview Article with Blocks UI action for articles in the 'Review' workflow state returns a 'Knowledge record not found' error on the kb_block_preview_as_user page

Knowledge Management

PRB1377675

Article activities should be domain specific not global

Knowledge Management

PRB1380042

After submitting the feedback on the Knowledge Article, the "Yes /No" buttons in the widget are not hidden

Knowledge Management

PRB1383964

Users subscribed to a knowledge base receive emails for articles that they do not have access to

Knowledge Management

PRB1384088

The knowledge_admin sys ID does not match the sys ID scripted into the workflow activity 'Knowledge Admin Approvals' if the instance is upgraded

Knowledge Management

PRB1385313

KB attached tasks macro deletes associations to articles that the viewing users cannot access

Knowledge Management

PRB1387716

Knowledge articles on the KB portal have a bad user experience on a mobile browser after the New York upgrade

Knowledge Management

PRB1394741

The TypeHead search is displayed in the Search And View pages of all non-kb and SP portals

Knowledge Management

PRB1377160

Attachments widget does not show up in the article view page when contextual search is done from the record.

Knowledge Management

PRB1377979

The 'Add Blocks' UI action on Knowledge doesn't work when the embedded help com.glide.embedded_help.enabled property is disabled

Knowledge Management

PRB1378757

The sys_kb_id query string parameter is set incorrectly on the kb_article_view page

Knowledge Management

PRB1379434

If the same user criteria is present in 'knowledge base can contribute' and ' knowledge cannot read' and the user passes this criteria, the user is not able to see the kb_view page header in the contextual search results

Knowledge Management

PRB1380727

Search bar disappears when users open a Most Useful article and then refresh the page

Knowledge Management

PRB1382020

Article template styling is not being applied on Internet Explorer

Knowledge Management

PRB1383361

The 'knowledge_search' dictionary attribute popup window (for example, Short description) is not staying open when out of focus

Knowledge Management

PRB1385843

Knowledge articles are not sorted correctly in the knowledge base

Knowledge Management

PRB1387097

The back button navigation in the knowledge article view page does not work as expected

Knowledge Management

PRB1388706

Knowledge articles are updated twice whenever any update is made because the business rule 'Populate meta description' runs whenever an update is made

Knowledge Management

PRB1389410

On View Article link, knowledge articles are recording updates with the UTC timezone rather than user's time zone when the update occurred

Knowledge Management

PRB1389452

The Knowledge Related Articles widget breaks if there are records with duplicate numbers in the kb_2_kb table

Knowledge Management

PRB1389937

The 'Knowledge Field Facet' and the 'Show/Hide Filters' links are not screen reader-friendly

Knowledge Management

PRB1393090

The 'Create Knowledge' UI action on the case form throws an 'Action not authorized' message if KCS Integration for Incident Management is also Installed

Knowledge Management

PRB1393721

Mandatory field is not described as mandatory

Knowledge Management

PRB1394876

Setting the system property glide.sys_reference_row_check to true hides the knowledge base field in kb_knowledge.do

Knowledge Management

PRB1397641

When searching for a knowledge article and entering too few characters, JAWS does not announce the error condition

Knowledge Management

PRB1399284

A user without 'Can Contribute' access cannot ask a question on the KB portal

Knowledge Management

PRB1399386

The 'render_gadget_knowledge_search' UI page is referencing the deprecated UI macro 'kb_header_search'

Knowledge Management

PRB1402236

"Knowledge Field Facet" doesn't display expected items and causes other widgets to disappear

Knowledge Management

PRB1408837

Implementation of SEO tags for Knowledge Management

Knowledge Management

PRB1394695

The language toggle on knowledge articles shows retired articles and repeats language options

Knowledge Management

PRB1406058

HTML tags are added to special characters when posting them in knowledge article comments or feedback

Knowledge Management

PRB1403555

The 'Most Useful' widget does not count the KB Articles which are marked as helpful

Knowledge Management

PRB1409951

The articles related list in the knowledge block form is missing/does not appear

Knowledge Management

PRB1408896

Knowledge feedback is getting duplicated for a few knowledge articles after users enter the feedback

Knowledge Management

PRB1404891

Rating an article fails with a 'You have reached the daily limit for comments posted by a user.' message

Knowledge Management

PRB1404612

Adding a knowledge block to an article throws an error message after enabling the knowledge translation

Knowledge Management

PRB1405622

No related articles are displayed until the page reloads

Knowledge Management

PRB1403547

The base instance ACL 'record/kb_knowledge/read' evaluated for each 'kb_knowledge' version record and causes slowness in Service Portal

Language and Translations

PRB1377135

'Cancel' and 'Confirm' are not being translated when users try to achieve the task in the VTB

Language and Translations

PRB1394418

The Japanese translation of the column name 'sys_updated_on' is incorrect

Lists

PRB1389494

Workspace users cannot delete personal Agent Workspace lists

Lists

PRB652805

The reference lookup window fails to function properly when multi-line fields are set as display

Lists

PRB1359455

Inadequate table summary when read by JAWS

Lists

PRB1380772

On homepage, clicking on Filter icon of the second filter opens condition builder of the first filter

Lists

PRB1345769

Dot-walked fields return the wrong sys_id to the reference field In a reference lookup pop-up window

Lists

PRB1376549

Column header search returns with no results in sys_app_module table when Japanese is the selected language

Lists

PRB1377356

The main frame of the form is stretched horizontally depending on the number of columns added to a Related List

Lists

PRB1371416

Default filter defined on a Related list, list control is not being honored sometimes

Lists

PRB1377816

Module link types don't work after the view is switched by "switchView()"

Lists

PRB1381441

Unable to sort records on the 'Versions' related list

Lists

PRB1385057

Users are unable to set a reference field when selecting an item with an empty value in the 'Name' column

Lists

PRB1387219

The State field shows the values in the list when users add a group of filters on that column

Lists

PRB1359490

The focus indicator is not present in the 'Viewable by' radio buttons in the tag details popup

Lists

PRB1361290

Screen readers are not aware of the error message that appears when the last user or group is removed from a tag

Lists

PRB1365071

Building a condition using "OR" from filterToolbar on list adding another condition from search field does not add both of the OR conditions, it's only added to the last OR condition

Lists

PRB1377081

Users are unable to see the end of the Filter context Menu on a list

Lists

PRB1377777

Export to CSV not functioning on iOS

Lists

PRB1378649

In Lists, dependent fields do not populate choices correctly with regards to none option

Lists

PRB1380514

Sorting added to the filter builder is not honored once the list is refreshed

Lists

PRB1380994

Column headers move right when scrolling down the list

Lists

PRB1381477

List does not scroll up when using arrow key (on keyboard)

Lists

PRB1384309

The onCellEdit client script is not working on time_worked field on incident table

Lists

PRB1388496

On sys_filter list, users without filter_admin are NOT able to click NEW ui action, however they are able to insert and stay in existing records

Lists

PRB1389053

When using 'Group By' in the list view, the 'Show just this group' link is not working as expected

Lists

PRB1392372

Adding multiple CIs or records using related list action will display "0 selected items" while fetching a large amount of data

Lists

PRB1394553

Group count is not correct when the records are restricted via an ACL

Lists

PRB1394684

Embedded lists with dependent choice fields are not editable

Lists

PRB1395351

Unable to remove tags for the records in the list using 'Remove tag'

Lists

PRB1395517

The Remove Group and Preview Group buttons are part of a grid, so navigation needs to be by arrow keys

Lists

PRB1397579

Pop-up tool-tip for 'Number' column does not appear when 'no_sort=true attribute' is enabled for the Number field

Lists

PRB1400406

The onCellEdit script does not run if the field is changed via the dependent field

Lists

PRB1403799

The 'rows removed from this list by security constraints' message shows up when using column filters in a reference field

Lists

PRB1409479

Error messages are not read by the screen reader for the Save action

Lists

PRB1409623

When the list filter has a special character (such as '#' or '&') in the filter, it is not returning filtered data on click of the grouped link

Lists

PRB1405130

Using 'IS ONE OF' operator while searching a list is adding values(filter) in the column search which does not work when searching the column by hitting return

List v2

PRB1388238

Sorting on Homepages is not working for Reports with Hierarchical Lists enabled

List v2

PRB1378213

Users with 'filter_group' role are unable to edit/delete filter shared within their group

List v2

PRB1388166

Mandatory validation doesn't happen for a dependent field on List view

List v2

PRB1372954

Delete icon doesn't appear for the newly created column for scoped apps

List v2

PRB1390627

Using 'contains' filter in the 'Go To list' search does not work when trying to search a choice field by label

Live Feed

PRB1388948

When using @mention on HR Cases in the "Additional comments" / "Worknotes" field, the information, specifically case number, doesn't come up on the corresponding email

Live Feed

PRB1382255

Base instance read ACL on live_table_notification requires non-existent role

Live Feed

PRB1385154

Setting 'glide.ui.show_live_feed_activity' to true breaks the attachments in activities (filtered) formatter

Live Feed

PRB1396390

The luminosity ratio is less than 4.5:1 for the links, buttons, and text in the 'kb_view' page in Legacy UI

Live Feed

PRB1397199

Non-admin users are unable to add teams to the live feed

Live Feed

PRB1397418

Unable to subscribe a team to feed notifications

Live Feed

PRB1399128

Live feeds show up in wrong feed categories

MetricBase

PRB1384839

Don't allow sys_id as transform groupBy field

MID Server

PRB1414364

File handle leak in SNMP

MID Server

PRB1392958

Upgrade OpenJRE for the MID Server

MID Server

PRB1349728

MID Server can randomly use a global MID Server property value instead of a MID Server-specific property value

MID Server

PRB1374206

MID Logs viewer can cause an instance outage when there are a large number of MID Servers

MID Server

PRB1330405

MID Server will re-run completed jobs after a restart, if the job results are still queued in the ECCSender folder

MID Server

PRB1354777

MID Server is incorrectly set as Down if the instance app node clocks are slightly out of sync

MID Server

PRB1393914

Linking an application to a source control using the MID Server fails when the MID Server is configured to use proxy

MID Server

PRB1362651

SSHCommand probe parameter allow_unsupported_shells=true should not query shell type via sending 'echo $0' command to target

MID Server

PRB1364682

'Get-WmiObject: Access is denied' appears in the agent log although the pattern is successful

MID Server

PRB1372228

Incorrect order of checking during MID upgrade, MID Server upgrade checks the file locks first then it checks if the MID Server is down

MID Server

PRB1375678

Missing clone exclude and/or preserve rules for the following tables

MID Server

PRB1377324

MID Server record deleted from the instance doesn't remove the reference of the MID Server from the credential record

MID Server

PRB1384040

MID Server record "stopped" time is not sync with the "sys_updated_on" value

MID Server

PRB1406629

MID Server fails to encrypt blank passwords after upgrading to Orlando

MID Server

PRB1409230

Post the Orlando release, Discovery/Service Mapping fails with a PowerShell error: 'The term '//' is not recognized as the name of a cmdlet, function, script file, or operable program'

MID Server

PRB1371966

Processes that are run using executeCommand on the new PowerShell-based WMI Collector are not closed if they time out

MID Server

PRB1401279

After upgrading to New York, the script include record named MIDExtensionContext shows an update date of 2029-02-17, which is incorrect

Mobile (Classic)

PRB1365127

Mozilla Firefox Web Browser doesn't redirect to $m.do while logging in from Mobile Application

Mobile (Classic)

PRB1366109

Tiny URL is not working in classic Mobile

Mobile (Classic)

PRB1372173

Opening a large list of records in the Mobile UI fails to load the records and causes an error

Mobile (Classic)

PRB1377820

Images on the knowledge article are getting stretched when the knowledge article is created by importing a word document

Mobile (Classic)

PRB1381637

In Mobile browser and $m.do, the "Hide favorites page" option is not working

Mobile (Classic)

PRB1392387

In activity streams, users cannot access records that contain emojis in string and journal fields

Mobile (Classic)

PRB1395758

Getting spinning page for label type variable on ServiceNow Classic Mobile app

Mobile Authentication

PRB1397772

Unable to log in to Now Mobile app on Android due to PKCE Code Verifier issue

Mobile Platform

PRB1349850

Illegal state exception errors written into the transaction log

Mobile Platform

PRB1373208

Non-internal users unable to see data in group by Applet, ACL Condition fails for Group By Applets

Mobile Platform

PRB1393222

In the Now Mobile app, the form containing multiple non-mandatory date UI parameters can't be submitted

Mobile Platform

PRB1359779

Due dates on To-Do tasks doesn't sync with portal view on iOS and Android

Mobile Platform

PRB1360258

User is navigating back to "To-do" page after completion of task but tasks are not refreshing

Mobile Platform

PRB1366305

The dependency between reference fields does not work if the reference fields are not named the same

Mobile Platform

PRB1382177

Scrum team member and product owner persona's landing page distorts intermittently on iOS and errors out on Android

Mobile Platform

PRB1384420

Media Section of type image, non-admin users cannot see the image

Mobile Platform

PRB1387722

Field length limit for the default value dynamically on a UI parameter in a Global action item function

Mobile Platform

PRB1353170

Using multiple UI Parameters to assign values to a single field will only work as expected for the first UI Parameter

Mobile Platform

PRB1362079

Search placeholder text does not translate to the user's language

Mobile Platform

PRB1362977

The Mobile Offline Mode plugin can trigger multiple 'SG offline document' jobs

Mobile Platform

PRB1385451

Success message for a function is not shown when addInfoMessage is used via script

Mobile Platform

PRB1397618

If a user enters parentheses into an action parameter name, the update actions fail to substitute the form value

Mobile Platform

PRB1404277

The instance ID is not properly returned to the mobile client

Mobile Platform

PRB1394760

For the iOS mobile app, the 'Browse knowledge' category and cases show access as 'Restricted by access control' after the applicable categories and cases are loaded

Mobile Platform

PRB1368763

In mobile, the icons for categories in the service catalog are not showing even though icons are uploaded

Mobile Platform

PRB1366431

The item view picture is not appearing for catalog items

Mobile Studio (non-classic)

PRB1394080

Mobile Studio throws an error when trying to create a group list with the template

Mobile Studio (non-classic)

PRB1344683

Provide support for various image type icons

Mobile Studio (non-classic)

PRB1394209

UI style configurations do not show up in the slushbucket properly in Studio

Mobile Studio (non-classic)

PRB1396892

Cannot change the UI style of the incident state in the Studio

Mobile Studio (non-classic)

PRB1401550

The configuration with null tables leads to errors in the table dropdown

Mobile Studio (non-classic)

PRB1398761

JSON in the item view of the applet adds an extra number field

Modals & Dialogs

PRB1348470

Calling a GlideModal and passing a parameter that contains '%26' breaks the GlideModal and causes console errors

Modals & Dialogs

PRB1385644

Accessing '/$my_documents.do' is slow for instances that are displaying records with a lot of tags

Modals & Dialogs

PRB1390371

The variable sets modal dialog box cuts off the display of a Lookup Select search box

NLU Model Builder

PRB1389183

The getAllPublishedModels in NLUUtil script include is returning incorrect results

NLU Model Builder

PRB1386512

Importing an NLU intent is broken, the pop-up screen is blank

NLU Model Builder

PRB1405900

Cloning a base instance plugin's NLU model fails

NLU Model Builder

PRB1380115

Train is not working on base instance cloned models like HR

NotifyNow

PRB1370872

Unable to send SMS to customers -OR- Users from some domain are not able to send SMS or call

NotifyNow

PRB1394773

Numbers added via Twilio are not syncing with "notify_number" table

NotifyNow

PRB1383118

Unable to un-mute using "*6" in the demo workflow

On-call Scheduling

PRB1381861

Schedules overlap for users when 'To' 'From' dates are not set to user schedule being swapped

On-call Scheduling

PRB1385872

If the date format is 'dd-mm-yyyy', Rotation Start date is not saving

On-call Scheduling

PRB1380923

Opening the On-call Calendar, receives 'The entity name must immediately follow the '&' in the entity reference.' page after New York upgrade

On-call Scheduling

PRB1386793

When a user from IST timezone or a timezone ahead of US/Central is used to provide the coverage, the schedule shows an additional span including the primary coverage

On-call Scheduling

PRB1387672

On-call schedule has a two-day rotation for mon-fri and has empty primary span

On-call Scheduling

PRB1390897

On-call Schedule Overview details card does not display correct information from the calendar

On-call Scheduling

PRB1378029

Clicking on the Related Links on shift record "Edit Escalation and Contact Preferences" via Edit Shift from On-call calendar does nothing

On-call Scheduling

PRB1378223

'On-Call Schedule - Gaps and Conflicts' is failing to process an HTML table object correctly

On-call Scheduling

PRB1381859

'On-Call: Assign by Acknowledgement' has a Regex that causes incidents to get assigned inaccurately

On-call Scheduling

PRB1383333

On-call schedules 'Roster and Escalation Details' link is not loading profile

On-call Scheduling

PRB1385654

On-Call calendar does not update when the schedule associated to the Rota is changed

On-call Scheduling

PRB1397360

When a single user is archived, the On-Call Schedule page does not load properly

On-call Scheduling

PRB1406115

Slow query against the sys_user table from the _getMembersInfo function in the OCRotation script include

On-call Scheduling

PRB1402789

The on-call schedule calendar takes a long time to load

Operational Intelligence

PRB1394897

Failure to send the metric message does not generate a meaningful error message in the log

Operational Intelligence

PRB1402597

Zabbix metrics are not displaying in Insights Explorer

Orchestration

PRB1378067

After the clone, the property mid.server.rba_default is set to blank on the target instance, even though it is preserved on the source instance due to the 'Update orc default MID from ecc_agent_app' business rule

Orchestration

PRB1396438

Memory leak in the JDBC orchestration probe

Orchestration

PRB1396466

Update the orchestration nodes definition to report available nodes only if orch use is present on the instance

Orchestration

PRB1342987

Active Directory activity packs that use the credential tag may result in success even if the activity fails

Orchestration

PRB1369635

Warning logs have the message 'Invalid query detected, please check logs for details [Unknown field ecc_queue in table ecc_queue]'

Orchestration

PRB1387024

The flow designer PowerShell stop fails when the credentials used a password that contains a parenthesis

Outbound Messaging

PRB1360912

RESTProbe does not use mid.proxy.host to retrieve attachment data

Outbound Messaging

PRB1381789

Attachments drop in the MID Server while using the 'saveResponseBodyAsAttachment()' function

Password Reset Application

PRB1379802

The script include PwdAjaxVerifyIdentity does not validate correctly, causing issues with the password reset functionality

Password Reset Application

PRB1372476

Unable to redirect user after successful password reset on Service Portal

Password Reset Application

PRB1377236

The Password Reset error message 'You used that password recently. Choose a different password' is not language translated

Password Reset Application

PRB1379207

While changing the password, the password strength progress bar indicator shows different status based on the user role​​

Password Reset Application

PRB1385620

The Service Desk assisted password freezes the page if the user is not enrolled in Password Reset

Password Reset Application

PRB1387788

The Password Reset page hangs when the CAPTCHA is not checked

Password Reset Application

PRB1392648

The 'Change Password' functionality breaks if MFA login is required for user logins

Password Reset Application

PRB1408222

When the 'Unlock Account' button is selected, it redirects to an error page even though it unlocks the user account

Password Reset Application

PRB1407758

The 'Password Reset Enrollment Snapshot' sys_user query can load extremely large result set into memory, resulting in out of memory on the node

Patterns

PRB1386377

The Linux Server pattern fails with found duplicate dscy_route_next_hop items in the payload identification error

Patterns

PRB1395505

The Network Router pattern step '14. Set Switch name from DNS data if isSnmpTrusted is false' removes discovered variables such as serial number

Patterns

PRB1390666

Unable to run horizontal discovery on some Linux machines due to a NaN value being passed to the Linux/Unix pre-sensor

Patterns

PRB1369123

The Linux Server horizontal pattern fails at the step 'Set dest_ip_network for each route' because of the strings being captured to table '$routeOut' in the step 'Extract routes'

Patterns

PRB1391972

Discovery of a Windows Server in a Hyper V cluster failed due to duplicate records of cmdb_ci_hyper_v_cluster in the payload

Patterns

PRB1402414

Issue with libraries not filtering correctly the MQ connections and creating a large number of connections

Patterns

PRB1369122

During the pattern debug it randomly picks up a MID server even though a specific MID has been selected

Patterns

PRB1368863

The AIX server pattern does not filter if an error is received and populates CMDB with the error message

Patterns

PRB1370626

The pattern pre/post script 'HMC - VIO and LPARs relations' throws an error, causing HMC server discovery failure

Patterns

PRB1374254

Issue with AIX server discovery

Patterns

PRB1379879

AWS RDS instance discovery returns empty details

Patterns

PRB1381020

The shared library 'Windows - General Pattern Variables' uses 'contains' in the step 'Set isVIP variable', which may cause unexpected results

Patterns

PRB1384378

The identification engine will fail to process a Linux Server payload with 'Insertion failed with error' shown in the pattern logs

Patterns

PRB1393772

The base board serial number is populated on the serial number record instead of the BIOS Serial number for windows computers when using the Windows OS - Desktops pattern for discovery

Patterns

PRB1356133

When an Application Server instance that is running on a cluster gets moved to another host in the same cluster, Discovery creates a new CI instead of updating the existing one

Patterns

PRB1373105

The 'JDBC Connectivity' connection section in the 'Weblogic Module' pattern parses JDBC connection URLs incorrectly

Patterns

PRB1376497

OS Server patterns do not populate all DNS names assigned to a server

Patterns

PRB1380578

Top Down discovery creates duplicate IIS Virtual Directories

Patterns

PRB1385247

The MySQL server on Windows and Linux does not bring the user's conf information as expected when used with the MySQL Server Process Classifier

Patterns

PRB1390986

The 'SAP HANA DB' discovery pattern is not populating certain properties

Patterns

PRB1366042

For Windows application discovery, the 'find.exe' command hangs on a false path with wildcards, causing too many timeouts and failing the pattern

Patterns

PRB1366138

The 'Amazon AWS Relational Database Service' pattern does not populate the State field for the discovered cmdb_ci_cloud_database configuration items

Patterns

PRB1368446

Failed to set attribute while testing the step due to the error 'Groovy code failure: java.lang.ClassCastException. java.lang.ClassCastException'

Patterns

PRB1368838

For Solaris 10, there are issues with 'awk' command

Patterns

PRB1369661

Typo error in the SNMP Classify Initialization shared library

Patterns

PRB1371992

The Linux Server pattern is not working as expected

Patterns

PRB1372519

The Unix Cluster - Linux Red Hat Cluster fails with a Groovy error due to a storage node in the cluster

Patterns

PRB1372741

In the IIS Virtual Directory pattern, step 51 'get mssql aliases' shows the incorrect registry key path

Patterns

PRB1375681

The AIX OS Version is incorrectly updated by the discovery pattern 'AIX Server'

Patterns

PRB1375869

The HAProxy service mapping pattern uses the incorrect regex, resulting in a connection not being created

Patterns

PRB1375871

The NGINX pattern does not work when tabs are present in $IncludeTable[*].files, and does not read config files if sudo is required

Patterns

PRB1377276

The HP-UX Server pattern is not identifying the CPU count

Patterns

PRB1377319

The pattern 'ActiveMatrix Business Works Process' may not create EMS connections if the queue information is not present in the WSDL file

Patterns

PRB1378643

Pool members' install_status are not being updated in the F5 load balancer pattern to status '1', causing issues on the topology map and missing outgoing connections for applications

Patterns

PRB1379284

The pattern 'Netscaler load balancer' does not update the dscy_route_interface cmdb_ci field

Patterns

PRB1379823

The 'HP-UX pattern' does not discover the start time

Patterns

PRB1381250

'Get Public IP info' in the 'Azure LoadBalancer' identification section of the 'Azure LoadBalancer TD' pattern step has a hard-coded Azure subscription value in the Azure cloud endpoint URL

Patterns

PRB1382313

The 'sqlcmd' commands in the 'MSSql DB On Windows' pattern fail due to the commands' syntax

Patterns

PRB1383177

Load balancer discovery doesn't set the install_status back to '1' (Installed) when the Loadbalancer Pool Members were set to 'Absent'

Patterns

PRB1383328

The Network Switch pattern throws the error 'JAVASCRIPT_CODE_FAILURE' error: Caused by error in Ad hoc script 'EvalClosure-Normalize MAC on nexus results' at line 3 due to incorrect eval code while in debug mode'

Patterns

PRB1383642

The PostgreSQL pattern does not populate the postgres_conf field on cmdb_ci_db_postgresql_instance

Patterns

PRB1388105

The horizontal discovery pattern 'Linux Servers' failed during identification due to a missing home directory for the discovery user

Patterns

PRB1388801

If the Citrix application icon is too long, the name is truncated by the pattern, leading to failure of the connectivity pattern

Patterns

PRB1389583

The cluster is not mapped for some of the storage cluster nodes cmdb_ci_storage_cluster_node

Patterns

PRB1389866

Tuxedo Pattern fails to retrieve 'version'

Patterns

PRB1390488

The Serial number field for a Windows Server is being populated by the first record instead of filtering for the system type serial number

Patterns

PRB1390823

The Weblogic pattern fails due to the lack of the main CI type

Patterns

PRB1391146

The Windows OS - Server pattern is not able to filter duplicate Next Hop Routing Rules [dscy_route_next_hop]

Patterns

PRB1392050

For the device type disk (cmdb_ci_disk) on a Windows Server, the 'Description' attributes are not populated for all Windows Servers

Patterns

PRB1393718

Running the Azure Database pattern results in a discovery error

Patterns

PRB1395634

Apache on Windows Pattern is adding a suffix to the directory, but does not follow the preceding 'slashes' for consistency

Patterns

PRB1395957

F5 Pool members with unknown availability are not created by discovery and ignored during service mapping

Patterns

PRB1398394

'JAVASCRIPT_CODE_FAILURE' occurs for specific field on Step 45 of Docker pattern during Discovery but works fine during Debug on Step 45

Patterns

PRB1409291

For discovery in Orlando, there is a failed exploring CI pattern for 'Windows OS - Servers'

Patterns

PRB1391077

Weblogic discovery fails with the error 'GET_FILE_NAMES_BY_EXPRESSION'

Patterns

PRB1405365

The 'Amazon AWS Relational Database Service' pattern not consistently update the CI 'version' and 'type' even though returning values in the pattern debugger

Performance Analytics

PRB1368822

PA guided setup content for Security Incident and Vulnerability Response can't be installed

Performance Analytics

PRB1313289

Render Continuous Line Breaks in Performance Analytics By weekly AVG or monthly AVG if denominator of formula returns '0'

Performance Analytics

PRB1346419

The display value of Sort direction and Sort On always goes back to unselected when user tries to change the values from widget configuration

Performance Analytics

PRB1376692

The dashboard text widget is not fully displayed, and the navigator of the trend line is missing

Performance Analytics

PRB1377188

Base instance data collection job "[CS] Customer Service Daily Data Collection" is collected with errors, error evaluating PA scripts

Performance Analytics

PRB1385407

Breakdown source on core_company containing 1000+ records than it should for a Pivot Heatmap type PA widget, which causes no data to be displayed and the HighCharts error 12 is thrown in the Developer Console

Performance Analytics

PRB1386126

Interactive filters create an AND condition instead of an OR condition

Performance Analytics

PRB1328168

Unable to go the next/previous record in Analytics Hub

Performance Analytics

PRB1372082

No Score is showing on the analytics hub (when clicking on the widget data) instead of the actual score as the score is available on the widget

Performance Analytics

PRB1376637

PA jobs are collecting with errors if there are breakdowns with invalid breakdown sources

Performance Analytics

PRB1378972

"By Fiscal Quarter sum" and "By Fiscal Quarter sum+" are not yielding correct results on a time series widget

Performance Analytics

PRB1382026

Scheduled Indicator is not generating email attachment when a breakdown is selected

Performance Analytics

PRB1388179

Workbench widget realtime records are not shown for indicator built on database view

Performance Analytics

PRB1389573

The filter selector for breakdown on text widgets is very small and unable to expand

Performance Analytics

PRB1390614

In a formula indicator, long running PA transaction occurs when an indicator is associated to a breakdown which is not a part of\linked to that indicator

Performance Analytics

PRB1392891

Not able to configure the list layout of a report in the Agent Workspace

Performance Analytics

PRB1396124

Reporting homepage styling is off when glide.ui.js_includes is set to false

Performance Analytics

PRB1400073

in some edge cases where a List report ends up having no selected columns, the sys_ui_list_element records will be updated every time the report is executed

Performance Analytics

PRB1298019

Users are unable to access the Save drop down menu popup when voiceover is enabled

Performance Analytics

PRB1365049

Analytics Hub breakdown Column visualization does not show the correct percentage

Performance Analytics

PRB1366437

Getting an error when trying to activate the 'com.snc.pa.domain_support' plugin if a PA Premium plugin is active but not the 'com.snc.pa.premium' one

Performance Analytics

PRB1371851

PA widget Domain Separation - Drilling down from a dashboard with a domain configuration shows scores from user domain, not the selected one

Performance Analytics

PRB1375074

"Breakdown element cutoff point in visualisations" property not considered for formula indicator

Performance Analytics

PRB1376626

Interactive Filter Default Values do not work on a report widget based on a Database View

Performance Analytics

PRB1376882

After users restricted a dashboard access to a role name having the "&" sign, they are getting the following error "The entity name must immediately follow the '&' in the entity reference" when trying to access to the dashboard

Performance Analytics

PRB1377629

On-click behavior is not followed if a widget is configured to use the 'Breakdown on Y-axis' display setting

Performance Analytics

PRB1381829

Opening the supporting indicator in new browser tab from a Workbench Process widget loses link context (because the URL is # instead of the needed link)

Performance Analytics

PRB1383875

When there is no data, the data ranges don't show the latest date in the range on the scorecard

Performance Analytics

PRB1383945

Breakdowns are not followed when switching tabs or when a widget is far down on the page (loads after the rest of the dashboard)

Performance Analytics

PRB1384837

Hovering over an indicator on a dashboard displays two overlapping hover tips when the widget is re-sized

Performance Analytics

PRB1387526

In Analytics Hub, after exporting to PDF, there are no records in exported PDF

Performance Analytics

PRB1389721

Score widget with 'Dail' visualization does not refresh automatically for formula indicators when the breakdown filter is changed on the dashboard

Performance Analytics

PRB1390355

Filter scroll bar on a Text Widget disappears when clicking on the scroll bar, it's then not possible to scroll down

Performance Analytics

PRB1390952

'Go to next day' is disabled for the previous day in the analytics hub

Performance Analytics

PRB1397026

Breakdown widget does not show right data with multi elements

Performance Analytics

PRB1404770

The 'ITEM SELECTED' event contains an invalid caption for a PAR component added in UI Builder

Performance Analytics

PRB1405971

The data collector produces inconsistent results for the record watcher filter VS legacy filter when the indicator condition uses 'same as Day' on date/time fields

Performance Analytics Application

PRB1368828

The com.snc.pa.fm plugin cannot be installed from the guided setup

Persistence

PRB1359305

The new TPP logical tables are not batched by the batcher and there are multiple 'Add Columns' alter types while Installing CMDB CI Class Models Store app

Persistence

PRB1365560

GlideRecord cannot reliably iterate over records with very large values

Persistence

PRB1365961

New TPP tables should not be created as ROW_FORMAT=COMPACT

Persistence

PRB1324899

Remove xmlstats and iostats from sys_cluster_state

Persistence

PRB1343274

Dot-walking tables on gateway shards fail with an error even if both tables participating in the join are on the gateway

Persistence

PRB1360633

Clean up of orphan storage aliases that are found across the farm

Persistence

PRB1392911

MySQL > Glide dynamically stop routing queries to tables if the table is specified in replicate_ignore_table on read-replica DB

Persistence

PRB1377753

Sequence characteristics are lost when its table is rotated

Persistence

PRB1378362

A bad alter is trying to add indexes that do not exist on the tmp cmdb$par1 table

Persistence

PRB1384227

TableHybridizer IT instability with long-name handling

Persistence

PRB1385692

If the sys_attachment table has more than 2^31-1 records, online alters will be performed to add the required fields

Persistence

PRB1386687

The upgrade from New York to Orlando takes a long time for instances on the Oracle database

Persistence

PRB1392253

The GlideDBAggregateUtil count method throws an exception when the result of the count is larger than Integer.MAX_VALUE

Persistence

PRB1323830

Fields with the type 'DomainID' in the sys_dictionary_override cause infinite recursion when a node is started

Platform

PRB1385367

Unable to attach attachment files of size > 1GB even after increasing the size in system property 'com.glide.attachment.max_size'

Platform Licensing

PRB1382081

Contract renewals that push the contract start date out result in no license items being downloaded to the customer instance

Platform Licensing

PRB1377588

Subscription Management shows paid store app tables as custom tables

Platform Licensing

PRB1373596

License Check Instance Manager does not set the release family correctly, making license-Checker eligible instances not eligible

Platform Licensing

PRB1389115

Grandfathered tables are counted in the App Engine dashboard

Platform Licensing

PRB1394318

App Entitlement Check API does not Support Parent-Child relation when finding instance entitlement to an app mapping

Platform Licensing

PRB1378051

Scheduled processing of Licenses on central instance misses updating license status field intermittently

Platform Licensing

PRB1383430

Deleting custom roles not reflecting correctly in app engine dashboards

Platform Licensing

PRB1385471

Subscription management page fails to show details about the tables (tables included and used) when multiple line items of the same family are combined in to single line item

Platform Licensing

PRB1405983

Subscriptions of type PA-indicator must also be cached

Platform Licensing

PRB1409576

The App Engine dashboard and associated definitions do not report accurate licensing totals

Platform Security

PRB1401105

When record visibility is turned on, the logged in user will impersonate the @ mentioned user, which generates a large number of impersonation events

Platform Security

PRB1380831

Cached result of getMyGroups() may include groups managed by the User

Platform Security

PRB1381028

When users install the Vendor Risk Management store app directly, the content of its dependent apps (sn_grc) is not loaded

Platform Security

PRB1404160

The system user has the admin role, but not the contained scoped-admin roles

Policy and Compliance

PRB1387994

"TypeError: Cannot read property 'finished' of undefined" when viewing scoped application record for Policy Exception

Policy and Compliance

PRB1393137

The plugin will install the risk statements Loss of Availability, Loss of confidentiality, Loss of Integrity with 190K+ records with each statement

Predictive Intelligence

PRB1378830

Batch Test input filter is not present in Classification solution

Predictive Intelligence

PRB1398764

The classification solution visualization breaks as double quotes are not escaped during the processing of UI macro code

Predictive Intelligence

PRB1396754

Out of memory issue on the trainer for classification training with 500 classes - scalability issues

Predictive Intelligence

PRB1393376

The Prediction API is throwing an error when a few input fields are used

Predictive Intelligence - Server

PRB1391895

Prediction of Classification solution model failing when one or more influencer fields are blank

Problem Management

PRB1388669

Problem form layout is changed by upgrading instance

Problem Management

PRB1400717

If users use a new view for Problem records and open the 'Start Fix' modal window, it shows the full form, not just the notes fields

Problem Management

PRB1406235

When clicking 'Assess' on a problem form, the modal window is distorted when the toggle template bar is visible within /nav_to.do

Project Management

PRB1398707

Users are unable to see ideas in the instance if there are no categories created and mapped

Project Management

PRB1378292

Project task Actual End Date does not take duration of the task into account while closing a project

Project Management

PRB1382078

Project does not appear in the Projects related list (Project View) of the Portfolio form after the project's name is changed

Project Management

PRB1386026

Incorrect planned duration on the parent record when a project task is set to Allow dates outside schedule

Project Management

PRB1387919

Setting the com.snc.investment_portal_include_all_tasks property to true causes some column data not to load in the Investment Portal timeline tab

Project Management

PRB1388100

Release management planning console and Gantt chart issue

Project Management

PRB1390619

Canceling a change request closes the project task link but does not close the parent project task

Project Management

PRB1384166

When converting a demand into a project, some resource_aggregate_daily records related to the demand, with more than 0 hours, remain

Project Management

PRB1390439

Teamspace portfolio role prefix is incorrect in New York, works fine in Madrid

Project Management

PRB1359247

Planned start/end dates do not show values in the Timeline section of the Investment Portal

Project Management

PRB1369726

Conflicts for customers upgrading from older to newer versions of text search

Project Management

PRB1372948

Operation_task_start_before_project recalculates the error thrown when trying to start a project task before the planned start date of the project

Project Management

PRB1376528

In Project Portfolio Suite with Financials, Automated Test Framework (ATF) tests are not working

Project Management

PRB1377707

Percent Complete bar does not change when browser window is resized or screen resolution is changed

Project Management

PRB1377886

Adding or removing Dependencies crashes the Planning console and Browser

Project Management

PRB1379262

Planning Console load time

Project Management

PRB1380598

Invalid start date error is displayed for a task of Manual project with planned dates in the past

Project Management

PRB1380658

In the cost plan on the financial summary screen, the cost plan data disappears if the network is slow and you try to edit rows fast

Project Management

PRB1383818

Project Workspace shows words running outside the project tile

Project Management

PRB1386552

Total Planned Cost for demands in the state 'Draft' or 'Deferred' are rolled up to the program level in Portfolio Workbench

Project Management

PRB1386630

Timeline visualization 'Uncaught DOMException' error

Project Management

PRB1388252

When the 'assignment_group' field on the task table does not define any 'Reference qual condition', then the reference qualifier defined in the dictionary override of the pm_project_task table returns a null query

Project Management

PRB1389199

The com.snc.project.date_change_cascade property does not cascade Benefit Plan dates if 'Offset' is 'NONE'

Project Management

PRB1389661

A manually added Cost Plan Breakdown is not associated to the portfolio

Project Management

PRB1389759

The project checklist is not copied when applying a template

Project Management

PRB1390566

The timecard on the project points to a different resource plan

Project Management

PRB1390585

The PMO Dashboard Widget for 'Projects - No Task' does not work as expected

Project Management

PRB1391040

The Financials tab shows no records, even though the users have access to the cost plan data

Project Management

PRB1394240

The Teamspace Projects Project Task's Planning Console view does not have a 'Checklist create new' option

Project Management

PRB1395099

Actual cost is not rolling up to the program when the cost plans are associated with subprojects related to the program

Project Management

PRB1396225

The Planning Console returns errors if there is no planned end date

Project Management

PRB1398709

A project_funding record with 'Program' populated and no Demand/Project is causing a 0 Target in Portfolio Workbench

Project Management

PRB1400063

Exporting to MS Project doesn't include milestones

Project Management

PRB1400101

Error when opening an Excel file via Investment Portal

Project Management

PRB1401170

The Idea module is shown as empty in the category form when the ML plugin is activated

Project Management

PRB1386874

The project Gantt chart is not showing in Project Workbench when the project duration is greater than 1500 days

Project Management

PRB1402332

After upgrading an instance to Orlando release, when creating a risk record, the instance throws the errors "Syntax Error or Access Rule Violation detected by database table 'instance_name.dl_matcher' doesn't exist"'

Project Management

PRB1403845

Planning console doesn't load up correctly after adding new tasks

Project Management

PRB1406077

When importing an mpp file that has a valid assignment group and an invalid 'assigned to', the assignment group shows as empty

Project Management

PRB1406203

Updating the project by using the same MPP file is changing the percent complete, which does not match the one in the MPP file

Project Management

PRB1410504

The Create Project UI action on demand doesn't redirect to the top of the page

Project Management

PRB1408194

The Move Project link is not performing validation and allowing the sub-project planned start date to be set prior to the planned start date of the parent project

Project Management

PRB1408645

Dates are not rolling up from the sub task to the parent task if 'Actual Start Date', 'Actual End Date', and 'Planned End Date' are changed

Project Management

PRB1408829

The 'Submit' button is missing on the Resource Plan form after upgrading to Orlando

Project Management

PRB1409327

The error 'Uncaught RangeError: Maximum call stack size exceeded' displays in the browser console when opening a project/project task in the planning console

Project Management

PRB1405566

The planned end date is before the planned start date on a project task

Project Management

PRB1405559

The resource plans related list is hidden when the change request is linked to the project task

Project Portfolio Management

PRB1385038

When launching the Time Sheet Portal, the error message 'invalid hexadecimal notation for RGB: : no thrown error' is displayed in the logs

Project Portfolio Management

PRB1388431

Sorting on Manager field on portfolio workbench is incorrect

Project Portfolio Management

PRB1379749

Rate Model is not being applied

Project Portfolio Management

PRB1383013

The current ITBM plugin structure is making users with the standard license go out of pricing compliance when they upgrade to New York or later

Project Portfolio Management

PRB1388019

Cannot sort by the project name in the project KPI view of the program workbench

Project Portfolio Management

PRB1394580

Unable to upload rate model lines with a 'NULL' rate types

Project Portfolio Management

PRB1395142

When creating a Teamspace Demand record, the number is gapped

Project Portfolio Management

PRB1396516

Create a demand, choose type as enhancement and save, type and category become read only

Project Portfolio Management

PRB1404904

The task card disappears when users switch between tasks and group tasks in the timesheet portal

Provisioning Automation

PRB1394278

Issues with instance name change and not syncing the instance credential from DC

Record Watcher

PRB1360856

The record watcher responder does not work even though the GlideRecord condition is met

Record Watcher

PRB1379292

The Record Watcher insert/delete race condition is not working as expected

Record Watcher

PRB1386664

Remove this message: [WatcherCache.onCacheChange] registry <-> database is out of sync

Record Watcher

PRB1393494

When a user name includes an apostrophe, it causes these error messages in the log 'Invalid message subscription

Related Lists

PRB1387455

Filter in related list is not honored when exporting a record to PDF from the form

Related Lists

PRB1397655

The Collection field does not have 'Collection' programmatically linked with the Edit field

Reporting

PRB1382635

Tooltip text is not hidden in the multi-level pie chart even after refreshing the widget

Reporting

PRB1392018

While modifying the font style of a PDF using the PDF generator plugin, the PDF created defaults to the "Arial' font style

Reporting

PRB1381396

White Arrow on New Report UI Screen appears if user clicks several times in drop-down field in Configure screen

Reporting

PRB1384815

Box Report with "grouped by" field having multiple identical values in name field gives "ERROR: Cannot generate the report. Chart series summary generation failed null"

Reporting

PRB1381009

While not using Classic UI, "Create new report table" list is extremely slow for companies with large table lists

Reporting

PRB1392870

When a report is generated using Insert and Stay functionality, Sharing settings are incorrectly displayed

Reporting

PRB1394690

Base instance script ([Reporting] Import Tables expired) uses gs.now for date validation which will fail for instances where glide.sys.date_format is customized

Reporting

PRB1399963

Unable to export to PDF where Report is GROUPED BY Service Catalog Variable and report is Pie/Bar nullpointer Exception "Requested attachment does not exist"

Reporting

PRB1322330

'Save as PNG/Save as JPEG' menu items are not properly described by IE11 & JAWS

Reporting

PRB1347077

Filters on currency are not respected for multi-level pivot table report when exporting to PDF

Reporting

PRB1354958

"Description" of report_group role in sys_user role table is misleading/incomplete

Reporting

PRB1370556

Map Report doesn't change from Pinned locations to Heat colored locations

Reporting

PRB1371379

Published report with a list of more than 50K records never loads

Reporting

PRB1374452

The trendbox chart displays an unsaved pop-up message when no updates have been made

Reporting

PRB1378142

Unsupported report types(such as single score) are visible in the Scheduled email of Report form

Reporting

PRB1380135

A 'No data to display' message appears on bar reports when the user session currency is different than the system currency

Reporting

PRB1388361

On Report Export popup window, the Export and Cancel buttons are not translated as per the user's selected language

Reporting

PRB1391194

Year is discarded when drilling down on trend range reports [trend by month]

Reporting

PRB1393120

When a bar chart or other report chart is exported to JPEG, the file can't be attached to a ServiceNow record due to MIME restriction/corrupted file

Reporting

PRB1393779

The /api/now/ui/dot_walk/change_request API call throws exception in system log when 'glide.ui.list.allow_extended_fields' is set to true

Reporting

PRB1397717

Map Report data table shows an incorrect percentage count

Reporting

PRB1399940

Duplicate links on dashboard pages

Reporting

PRB1403748

Calendar reporting date values are shifting back one day

Resource Management

PRB1385796

Duplicate and incorrect data in resource_aggregate_monthly. Records are not being removed for records after the altered completed date

Resource Management

PRB1386782

Date picker issues in the allocation workbench

Resource Management

PRB1392664

Resource Reports show an error of "The entity name must immediately follow the '&' in the entity reference" when the "glide.ui.escape_text" System Property is set to false

Resource Management

PRB1374761

Calendar weekly repeat event does not work properly if the repeat day is Sunday and event spans across Sunday and Monday

Resource Management

PRB1381215

Creating resource plan from allocation workbench can get created with invalid task record

Resource Management

PRB1382360

FTE range on Resource Availability report is incorrect, it is 0 to 20 FTE but value can never be more than 1 FTE

Resource Management

PRB1385290

"PPM Resource Allocation Report" does not show demands when user drills into "requested hours" on bar graph

Resource Management

PRB1391338

For the role resource plan, aggregates are generated for non-pps_resource roles with that role

Resource Management

PRB1396689

Allocation Workbench with group resource plans not filtering "by user"

Resource Management

PRB1402854

The system property glide.ui.date_picker. first_day_of_week is inconsistent on the platform

Scheduled Job Processing

PRB1376869

Affected notifications business rules cause excessive syslog entries

Scheduled Job Processing

PRB1393543

System logs for base instance sys_job record are filled with "Cannot load job class: com.glide.job.BackgroundProgressJob, job cannot be run: no thrown error"

Search UX

PRB1382047

Global search is not opening the correct form

Search UX

PRB1379579

Core search API can return duplicate catalog items in search

Search UX

PRB1393787

Screen readers produce WCAG A error for SNC.SearchRequest().fromJSON(data); returns - returns <b> instead of <strong>

Security

PRB1367272

The table roles tables that are created before the sys_user_role table is created will default to a field length of 40 for the value field, and those created after the sys_user_role table is created will use the length 100 of the sys_user_role.name field

Security

PRB1400289

Grouping by short description column on change request list returns the following: Number of groups removed from this list by Security constraints: 100

Security Access Control Lists

PRB1387276

Database View unexpectedly requires explicit read access, even when user passes permissions for underlying tables

Security Access Control Lists

PRB1389696

Security constraints error when accessing a Database View that is based on a CMDB table

Security Access Control Lists

PRB1383048

The 'Assigned to' field on the issue table requires the itil role

Server Side Scripting

PRB1375565

${reference_field} in the business rule message doesn't return the display value from Madrid

Server Side Scripting

PRB1377865

Base instance scripts are using the API - getRowCount()

Server Side Scripting

PRB1377870

Base instance scripts are using the API - getRowCount()

Service Catalog

PRB1391571

Variables are not hidden in a printer-friendly version

Service Catalog

PRB1382305

UI Page variables are not loading if the variable editors are read only based on ACLs

Service Catalog

PRB1372172

Updating a variable in a variable set takes a long time to load, when the variable set is included in a large amount of catalog items

Service Catalog

PRB1376016

The 'Check out' button is not visible on the legacy Mobile application for IOS after upgrading to New York

Service Catalog

PRB1378878

In the Now Mobile app, the ITSM Mobile approval flow Request and Approve buttons are still active after a request is approved or rejected

Service Catalog

PRB1369403

The ignore_price field is not updated in the update set

Service Catalog

PRB1376723

Error message 'null: no thrown error' is recorded in the localhost log when clicking the 'Add' button of a multi-row variable set on Service Portal

Service Catalog

PRB1379036

In New York, Lookup Select Box not loading all choices when using "unique values only" option on catalog item and that choice has many of the same values

Service Catalog

PRB1381576

Empty location value in the sys_user table can lead to performance issues from the 'Update cart address' job

Service Catalog

PRB1384533

Multi-row variable set data are deleted when the variable set is within a container

Service Catalog

PRB1384766

Catalog content item with a content type of 'module' does not use the icon set on the content type

Service Catalog

PRB1385206

The delivery time after the New York upgrade shows as 0 Days

Service Catalog

PRB1389366

Searching on catalog page does not work when there are more than 60 service catalogs after upgrading to New York

Service Catalog

PRB1326590

The Service Catalog Popular Items widget does not show catalog items that are in multiple catalogs

Service Catalog

PRB1367626

Some tables used for defining Service Catalogs are not extended from 'Application File'

Service Catalog

PRB1377514

Itil users are able to see variables but not variable sets

Service Catalog

PRB1377983

When the requested item is viewed in Service Portal by impersonating the user who has created the record, the comments section will not be visible

Service Catalog

PRB1379474

When the system property 'glide.ui.reference.readonly.clickthrough' is set to true, the reference variables in printer friendly version are not read-only

Service Catalog

PRB1379889

When glide.sc.allow.quantity is set to a higher role, the quantity of items being submitted do not show up on the SC Order Guide and SC Shopping Cart widgets for lower role users

Service Catalog

PRB1382497

In Orlando, when clicking the 'User Interface' link from the admin homepage in the platform UI, a blank page with only the title is displayed

Service Catalog

PRB1383417

In Service Portal, Help Text (More Information) font size is inconsistent between Container Start and Single / Multi Line Text variable types in Record Producer

Service Catalog

PRB1387671

Multi Line Text variable disappears after clicking "Printer friendly version"

Service Catalog

PRB1388429

GlideForm methods in an onChange catalog client script triggered by a catalog data lookup definition do not update target fields that have existing values

Service Catalog

PRB1392841

Support for invoking Order Guide widget from other widgets when two-step checkout property is enabled/disabled and provides consistent response after submission of order guide

Service Catalog

PRB1393317

The reference qualifier "roles=it'll^ORroles=sn_request_write" has itil misspelled on dictionary override

Service Catalog

PRB1395001

The reference qualifier on a List collector variable which is dependent on another reference variable doesn't work if the reference field is made read-only

Service Catalog

PRB1354799

'ZZ_CAT_ITEM_CATEGORIES_CACHE_YY' is not correctly flushed in domain separated instances

Service Catalog

PRB1368341

Extended user criteria is producing inconstant evaluation on different nodes

Service Catalog

PRB1377343

ATF throws an error 'Cannot read property 'getMappedField' of undefined' while executing 'Variable state validation(sp)' step if the variable has permission to a role and if the test has an impersonation with user who doesn't have that role

Service Catalog

PRB1377493

'Do you want to leave this site?' is not working for catalog items, record producers and order guides when clicking the browser's Back button

Service Catalog

PRB1378497

Variables on a requested item are not accessible if the glide record is initialized with the type 'task'

Service Catalog

PRB1378831

GetValue on multi-row variable sets is inconsistent

Service Catalog

PRB1380005

Not able to do "Add to Cart" when catalog Item has variables of type List Collector

Service Catalog

PRB1381806

System property "glide.approval_engine.sc_request" value changes to blank after upgrade

Service Catalog

PRB1383151

When sys_property "glide.sc.use_sub_cat_section" is false, interaction parent value is not saved on sc_request record

Service Catalog

PRB1385376

The stage of a catalog item (has execution plan) changes to "Pending" when the status of a catalog task changes to "Work in Progress"

Service Catalog

PRB1385785

Records under the Variable Validation Regex module are not visible to catalog admin users

Service Catalog

PRB1385815

The Copy UI action on record producer creates duplicate "SNC External" user criteria records

Service Catalog

PRB1386336

The search functionality is not working on service catalog for order guides

Service Catalog

PRB1387498

Field Messages are being stacked

Service Catalog

PRB1387749

Focus does not return after closing contextual help

Service Catalog

PRB1387812

No confirmation message after submitting a request

Service Catalog

PRB1387815

Focus order is not sequential when in screen reader browse mode

Service Catalog

PRB1391307

Requested for default is showing javascript:gs.getUserID(); instead of the display value of the user

Service Catalog

PRB1391442

Visual indication of missing required data disappears in Windows high contrast mode

Service Catalog

PRB1391555

ATF enters incorrect value in catalog item/record producer if the string field contains special character '^ '

Service Catalog

PRB1392606

The REST call to order a catalog item errors out with 'Unexpected token: h'

Service Catalog

PRB1393043

It is able to submit the order guide even if mandatory fields are not populated

Service Catalog

PRB1396065

Record producer scripted user criteria not executed on user re-login, the script executed one time

Service Catalog

PRB1396069

CatalogSearch API returns incorrect data

Service Catalog

PRB1396106

The 'None of these' option is showing with a broken image in the Virtual Agent

Service Catalog

PRB1398118

Disabling the cache flush through a property is not feasible

Service Catalog

PRB1398417

When navigating the tree view of the Categories list, there is no notification of the selected item

Service Catalog

PRB1399056

Auto complete suggestions for reference variable not matching the reference qualifier in multi-row variable set

Service Catalog

PRB1399702

The page com.glideapp.servicecatalog_ cat_item_view.so displays a 'greater than' ">" character before the item name at the top of the page

Service Catalog

PRB1400935

Improvements for CatalogItemJS.getCompleteItemPrice()

Service Catalog

PRB1402908

UI policies in the MRVS form are not working on the sc_task table

Service Catalog

PRB1403363

Using a 'post insertion script' on a record producer does not work as expected

Service Catalog

PRB1405267

Variables are not hidden in a printer-friendly version

Service Catalog

PRB1407400

Updating an RITM variable out of a catalog task does not set the sysaudit update number correctly

Service Catalog

PRB1407802

Checkbox price variables no longer calculate the prices the same way they did in New York

Service Catalog

PRB1399603

Missing heading structure on Service Catalog items

Service Catalog

PRB1399582

The help text is shown to a user prior to a notification about what is being helped

Service Catalog

PRB1399148

There is no notification after a user selects a catalog item in portal

Service Catalog

PRB1399115

The screen reader in scan mode cannot read the description of catalog items

Service Catalog

PRB1405275

Rename catalog granular roles 'sn_request_read' and 'sn_request_read_all'

Service Catalog: Mobile

PRB1402990

The cart is not translated in Now Mobile app for the German language

Service Catalog: Mobile

PRB1402440

The 'me_sc_cat_item' page is not accessible for' snc_external' users and getting a 404 not found error

Service Catalog: Mobile

PRB1409929

The order guide does not work properly in the Now Mobile app if the variables in catalogs have same names

Service Catalog: Mobile

PRB1404737

Catalog ItemView using the 'Stretch' alignment causes issue with multi-line names

Service Catalog: Seismic

PRB1404722

Records incorrectly appearing as subordinates to other records

Service Catalog: Service Portal Widgets

PRB1355755

Slow performance when there are many catalog items in the rule base for an order guide having the same variable sets in order guide and catalog items

Service Catalog: Service Portal Widgets

PRB1379137

Fields are not set to mandatory false with g_form.setMandatory("container_variable",false); in Service Portal

Service Catalog: Service Portal Widgets

PRB1378944

The 'Next' button is not available on the "SC Order Guide" Widget if a variable name is the same as a variable set title in Order Guides or Catalog Items

Service Catalog: Service Portal Widgets

PRB1382663

Virtual Agent fails to submit requests

Service Catalog: Service Portal Widgets

PRB1390746

The radio button selection is not working as expected in Orlando

Service Catalog: Service Portal Widgets

PRB1377610

Variable Validation Regex not working if there is an apostrophe in the validation message

Service Catalog: Service Portal Widgets

PRB1378838

The "saved_items" cart is getting created via Portal even though "Enable wish list" is not enabled for catalog

Service Catalog: Service Portal Widgets

PRB1379268

Catalog item form auto-scrolls to a particular section

Service Catalog: Service Portal Widgets

PRB1381027

Getting "Proceed to Checkout" instead of "Checkout" for Cart header menu

Service Catalog: Service Portal Widgets

PRB1384194

The onLoad Catalog client script was invoked 4 times from UI action on Service Portal form widget with this variable editor on the page

Service Catalog: Service Portal Widgets

PRB1384235

Service Portal Widget: 'Request Item Workflow Stages' server script field is missing a semicolon, causing an error

Service Catalog: Service Portal Widgets

PRB1385189

In multi-row variable set, columns are vertically aligned in Japanese language

Service Catalog: Service Portal Widgets

PRB1385849

The 'My Requests' widget "Show More" button is covered up by other widgets

Service Catalog: Service Portal Widgets

PRB1388175

'Order Guide' help icon does not match 'Catalog Item' help icon which has question mark in red

Service Catalog: Service Portal Widgets

PRB1388279

Cart-layout changes if priced item from a Bundled request is added into Cart containing a non-priced item in New York

Service Catalog: Service Portal Widgets

PRB1392960

Two H1s are present on the catalog pages

Service Catalog: Service Portal Widgets

PRB1392963

Approvals on the /sp main page have a toggle that does not indicate the state of the toggle

Service Catalog: Service Portal Widgets

PRB1394054

"Your request has been submitted" is not immediately read by screen readers

Service Catalog: Service Portal Widgets

PRB1397076

The 'SC Popular Items' widget displays catalog items that are part of frequently used order guides, setting 'No search' to true does not change the behavior

Service Catalog: Service Portal Widgets

PRB1411136

In Service Portal, multiple choice variables without default value are not selected when using the tab key

Service Catalog: Service Portal Widgets

PRB1404653

The form widget does not show any content after upgrading to Orlando

Service Level Agreement (SLA)

PRB1399359

Task SLA event-based notifications do not work in Orlando

Service Level Agreement (SLA)

PRB1382254

When an SLA definition has a schedule associated with it and the parent schedule has a fixed timezone but the child schedule has a floating timezone, miscalculations can occur

Service Level Agreement (SLA)

PRB1383059

When repairing an SLA, if the repair is performed outside of the associated schedule hours, the percentage timers in the workflow may not fire at the correct times

Service Level Agreement (SLA)

PRB1375561

When users repair a task with a relative duration, the breach time displayed is incorrect if the SLA is not attached

Service Level Agreement (SLA)

PRB1391147

SLAs are not triggering if the plugin "Service Portfolio Management SLA Commitments" ("com.snc.service_portfolio.sla_commitment") has been activated and the SLA definitions have been imported from an instance that does not have this plugin active

Service Level Agreement (SLA)

PRB1389968

Performance of the "SLA Async Delegator" job may be degraded if there are a large number of unprocessed (i.e. "ready") records in the "SLA Async Queue" ["sla_async_queue"]

Service Level Agreement (SLA)

PRB1396733

"Calc on display" BR should not run when using Update selected/Update all from lists

Service Level Agreement (SLA)

PRB1403785

In New York and later instances, all SLA definitions where sys_class_name is not 'contract_sla' will be erroneously evaluated for attachment as a task SLA

Service Mapping

PRB1393117

Issues with service recomputation working hard on false topology changes, and unmark boundary of the error node causing the CmdbRuntimeException error

Service Mapping

PRB1347357

When resolving an error on a CI in global DNS cluster whose parent is the entry point by retrying discovery, the entry point's endpoint record is removed

Service Mapping

PRB1385593

Using 'Update with changes from CMDB' after adding the first CI manually deletes the manual entry point

Service Mapping

PRB1356467

Incorrect impacted services calculation (Change Management) for application CI which resides in OS cluster (service mapping feature)

Service Mapping

PRB1367184

Discovery error is not cleared from endpoint/entrypoint when a NAT translation rule is added after the initial discovery

Service Mapping

PRB1370874

List of reference fields is shown as sys id

Service Mapping

PRB1371236

Slow Discovery Homepage - discovery_result_homepage.do due to missing instance_key,category in automation_error_instance_category_stats table

Service Mapping

PRB1372190

The "Application Service Created" bubble on the service map timeline is actually the oldest history checkpoint and not the creation checkpoint

Service Mapping

PRB1373678

The connection properties on the map contain incorrect target value in inclusion or cluster use cases

Service Mapping

PRB1375255

The host identification flow mistakenly identifies a logical data center by following a VM instance relation

Service Mapping

PRB1384380

Service properties pane on the map may display incorrect values for some properties

Service Mapping

PRB1391535

There should not be a Service Map status dashboard under Performance Analytics

Service Mapping

PRB1393760

The Event Management Impact Tree Builder job throwing NullPointerException from SM code when CI doesn't have parent relation

Service Mapping

PRB1394018

Application Map is not loading when "Service Analytics" feature is enabled [sa_analytics.rca_enabled=true]

Service Mapping

PRB1394981

Incorrect impact relations are added to the relations table when application service is created

Service Mapping

PRB1397378

Network path elements that should not be part of a service can appear in the svc_ci_assoc table as associated with the service in a specific case

Service Mapping

PRB1398375

Service Mapping does not support cross domain application services

Service Mapping

PRB1404288

Unlimited traversal of service model changes in the 'Waiting' state can cause out of memory errors on instance nodes

Service Mapping

PRB1405543

When a business rule shows an error message on the form, the angular form hides the original message and shows 'Empty service cannot be operational. Add some entry-points.'

Service Owner Workspace

PRB1398741

Service Portfolio Management Premium plugin's READ ACLs on service catalog items stop the visibility of users with Cloud Management's sn_cmp.cloud_service_designer role on cloud catalog items

Service Owner Workspace

PRB1402948

Add filter condition on breakdown source

Service Portal

PRB1395314

Attachment popup appears twice when user tries to attach a file on a catalog item with an IE browser

Service Portal

PRB1368104

The date picker shows a blank screen in the order guide of the Now Mobile app

Service Portal

PRB1369054

Question of Social QA in Japanese does not show up Search result.

Service Portal

PRB1388927

The page displays both the platform header and the portal screen when deleting the suffix '/csm' from the URL address bar and using the Enter key

Service Portal

PRB1315531

Time zone setting not saved if set from the Service Portal profile page

Service Portal

PRB1371372

An error message is not displayed when a user enters the incorrect date in Service Portal

Service Portal

PRB1385567

In Service Portal, the glide.ui.date_picker.first_day_of_week property only works when the language is set to English

Service Portal

PRB1395696

In Service Portal, the base instance "Typeahead Search" widget is too impactful to database

Service Portal

PRB1279910

The stage field of requested item is not translated in service portal list (Data Table widget)

Service Portal

PRB1366404

List collector variables don't display the selection of values (Tick marks)

Service Portal

PRB1380142

The date time picker initially displays the incorrect time when the time zone differs from the system settings

Service Portal

PRB1382041

An error message is displayed in Service Portal after executing g_form.setSectionDisplay

Service Portal

PRB1384423

KBv3 widget is not working when SC Categories is also added to the same page

Service Portal

PRB1387141

Invalid autocomplete attributes used in catalog items

Service Portal

PRB1370008

Avatar is not displaying initials when the name is in Japanese characters in CSM portal

Service Portal

PRB1377260

Multiple 'ts_query_kb' records are being created when a search is done from SP homepage

Service Portal

PRB1377274

URL type fields are misaligned in Service Portal when they have a lengthy text in them

Service Portal

PRB1378163

Variable value for table names with more than 40 characters is getting truncated when creating ATF Service Portal test steps

Service Portal

PRB1379690

The UI action Form button is not appearing in the Service Portal form widget

Service Portal

PRB1379843

User with initials ".." (two dots) gets an ArrayIndexOutOfBoundsException error

Service Portal

PRB1381460

Approvals in Service Portal have an options control that is not part of the tab order

Service Portal

PRB1387145

When in either Windows High Contrast White or High Contrast Black themes, the add attachment and quantity fields have no visible input focus identification

Service Portal

PRB1387692

URL is not redirecting to the public page (portal) after logging in

Service Portal

PRB1389913

Unable to open a combobox list using the down arrow

Service Portal

PRB1399143

The facet search page is not updating in Internet Explorer 11

Service Portal

PRB1317147

Focus disappears after completing an order

Service Portal

PRB1364267

SC Catalog Item widget content bleeds through fixed footer

Service Portal

PRB1368700

Default journal comment in template is saved even when deleted or changed in change request

Service Portal

PRB1376615

Business rule error and info messages are not displayed in time when updates are made from the user profile page

Service Portal

PRB1377347

The sp_widget.client_script default value has invalid JavaScript

Service Portal

PRB1379178

"Filtered List" menu item in an app scope can't specify global tables

Service Portal

PRB1379322

Multiple h1s found on Service Portal pages

Service Portal

PRB1379782

When multiple images are attached, their controls all have the same alternative text

Service Portal

PRB1380232

Line break showing up on multiline text field in Knowledge Portal

Service Portal

PRB1380588

Concourse timezone picker used in Service Portal and the Desktop UI does not work for snc_external users

Service Portal

PRB1380869

UI policy condition containing "javascript:gs.getUser().getID();" works in platform view but does not work in Service Portal

Service Portal

PRB1381120

When uploading the first attachment to a service catalog item in Service Portal, sometimes there is a noticeable delay before the "Edit File Name" pencil icon appears for that first attachment

Service Portal

PRB1381778

Service Portal article search results do not display/highlight the texts if those are available in attachments, compared to the platform ($knowledge.do) search

Service Portal

PRB1381787

Query Builder is getting truncated when exporting from portal widgets

Service Portal

PRB1381955

Carousel slides do not provide a means of configuring alternative text for each slide

Service Portal

PRB1382085

The 'Open in platform' link is no longer available when editing widget instance options

Service Portal

PRB1382897

Fields of type 'Multiple Line Small Text Area' are shown as a single line in the 'Ticket Fields' widget on Service Portal

Service Portal

PRB1383822

Container with "Move to header" checked doesn't render if portal has no theme specified

Service Portal

PRB1383969

"FILTERS" facet list label on the id=sp_search page is not translated

Service Portal

PRB1385203

When using "Enter" to select a typeahead search result, no sys_search_event record is created

Service Portal

PRB1386722