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Event Management release notes

ServiceNow® Event Management product enhancements and updates in the Paris release.

Event Management helps you to identify health issues across the datacenter on a single management console. It provides alert aggregation for discovered services, application services, and automated alert groups.

New in the Paris release

Landing page for alerts

Use the Overview tab on the alert form in ServiceNow® Operator Workspace as a landing page when selecting an alert from the alerts list. The information displayed on the tab varies, depending on the type of alert you are viewing.

On the Overview tab, a notification message for the alert appears if both of the following are true:

The alert priority is High or Urgent.
The alert has impacted services.

The Overview tab appears only for alerts with an assigned CI.

Probable root cause analysis (RCA)

Root cause analysis (RCA) provides a list of probable root causes for alerts or alert groups, or both. It correlates alerts and change requests with relevant CIs, based on CI topology. It then calculates the root cause score to identify probable root causes. The root cause score is used to prioritize probable root causes on the list. Its calculation is based on change requests, alerts, and CI topology, and refined using configurable filters.

Dynamic alert form layout

The tabs and sections that appear on the Alert form in Operator Workspace vary, depending on the type of alert that is selected. Only tabs relevant to the selected alert type appear.

NLP-based alert groups

Event Management uses clustering models to identify common text patterns in alerts and create alert groups.

Identifying alert groups using generalized patterns

Generate automated alert groups according to either a specific CI or a CI class.

Create a user view in Operator Workspace

Save multiple user views in the Operator Workspace dashboard. Once you save a view, you can access it in a list on the Operator Workspace dashboard. You can create the following view types:

Private: Created by and visible only to the user that is logged in.
Global: Created by an Event Management administrator; visible to all users.

Changed in this release

Probable root cause analysis (RCA)

Probable root cause analysis (RCA) replaces Root cause analysis (RCA). This capability has been separated from Alert aggregation.

Enhancements to the Alert Intelligence alert form

When selecting an alert from the Alert Intelligence alerts list:

The Actions section on the right side of the alert's Details form replaces the Actions button.
The Secondary alerts tab has been renamed Alerts in group. The Alerts in group tab displays all alerts that are part of the alert group in addition to secondary alerts.

Improved language clarity for events and alerts in self-health jobs

The language describing events and alerts in the Event Management - Insert health monitor and Event Management - Update health monitor jobs has been enhanced.

Improved data collection for Event Management license usage

The Event Management License usage table provides more precise information by collecting data directly from the CIs in alert tables before the event tables.

Alert priority calculation

Alert priority calculation for group alerts is based on all alerts in the group and not only on the group's primary alert.

Updated navigation menus

Many of the navigation paths have been modified in Event Management.

CSDM enhancements

The term Technical services has been replaced with Dynamic CI groups.

Custom alert state

When a package of events is processed with events containing a custom (non-supported) state, all events in the package are processed except events with the custom state.

New navigation path for alert groups

Access the Alerts group page by navigating to Event Management > Services > Alert queries.

Unique nodes for license calculation

When calculating the nodes that are eligible for licensing, the Event Management - Node Count job searches for CIs bound to alerts. If there are no CIs bound to alerts, event nodes are used.

Removed in this release

Event Management Dashboard

Activation information

Event Management is available with activation of the Event Management plugin (com.glideapp.itom.snac). For details, see Request Event Management.

Related ServiceNow applications and features

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Event Management release notes

ServiceNow® Event Management product enhancements and updates in the Paris release.

New in the Paris release

Landing page for alerts

On the Overview tab, a notification message for the alert appears if both of the following are true:

The alert priority is High or Urgent.
The alert has impacted services.

The Overview tab appears only for alerts with an assigned CI.

Probable root cause analysis (RCA)

Dynamic alert form layout

The tabs and sections that appear on the Alert form in Operator Workspace vary, depending on the type of alert that is selected. Only tabs relevant to the selected alert type appear.

NLP-based alert groups

Event Management uses clustering models to identify common text patterns in alerts and create alert groups.

Identifying alert groups using generalized patterns

Generate automated alert groups according to either a specific CI or a CI class.

Create a user view in Operator Workspace

Save multiple user views in the Operator Workspace dashboard. Once you save a view, you can access it in a list on the Operator Workspace dashboard. You can create the following view types:

Private: Created by and visible only to the user that is logged in.
Global: Created by an Event Management administrator; visible to all users.

Changed in this release

Probable root cause analysis (RCA)

Probable root cause analysis (RCA) replaces Root cause analysis (RCA). This capability has been separated from Alert aggregation.

Enhancements to the Alert Intelligence alert form

When selecting an alert from the Alert Intelligence alerts list:

The Actions section on the right side of the alert's Details form replaces the Actions button.
The Secondary alerts tab has been renamed Alerts in group. The Alerts in group tab displays all alerts that are part of the alert group in addition to secondary alerts.

Improved language clarity for events and alerts in self-health jobs

The language describing events and alerts in the Event Management - Insert health monitor and Event Management - Update health monitor jobs has been enhanced.

Improved data collection for Event Management license usage

The Event Management License usage table provides more precise information by collecting data directly from the CIs in alert tables before the event tables.

Alert priority calculation

Alert priority calculation for group alerts is based on all alerts in the group and not only on the group's primary alert.

Updated navigation menus

Many of the navigation paths have been modified in Event Management.

CSDM enhancements

The term Technical services has been replaced with Dynamic CI groups.

Custom alert state

When a package of events is processed with events containing a custom (non-supported) state, all events in the package are processed except events with the custom state.

New navigation path for alert groups

Access the Alerts group page by navigating to Event Management > Services > Alert queries.

Unique nodes for license calculation

When calculating the nodes that are eligible for licensing, the Event Management - Node Count job searches for CIs bound to alerts. If there are no CIs bound to alerts, event nodes are used.

Removed in this release

Event Management Dashboard

Activation information

Event Management is available with activation of the Event Management plugin (com.glideapp.itom.snac). For details, see Request Event Management.

Related ServiceNow applications and features

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Event Management release notes

Event Management release notes

New in the Paris release

Changed in this release

Removed in this release

Activation information

Related ServiceNow applications and features

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Event Management release notes

Event Management release notes

New in the Paris release

Changed in this release

Removed in this release

Activation information

Related ServiceNow applications and features

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