The ServiceNow® Hardware Asset Management application provides advanced workflow, automation, and mobile capabilities to track and manage your technology asset environment. Hardware Asset Management was enhanced and updated in the Xanadu release.

Hardware Asset Management highlights for the Xanadu release

  • Manage the entire life cycle of the assets that DaaS providers offer to their customers by using the Device as a Service (DaaS) feature.
  • Enable hardware asset requests to be fulfilled with minimal intervention by using the Zero Touch request flow.
  • Get defective hardware assets in a stockroom repaired quickly using the Repair flow.
  • Locate and pick the assets in your stockroom efficiently by using the ServiceNow Mobile Agent application.

See Hardware Asset Management for more information.

Important: Hardware Asset Management is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

Important information for upgrading Hardware Asset Management to Xanadu

After upgrading to Xanadu, you can view both the Core UI Performance Analytics dashboards and the Next Experience Platform Analytics dashboards for Hardware Asset Management.
Note: While migrating the Core UI Performance Analytics dashboards to the Next Experience Platform Analytics dashboards, auto-migration is disabled by default to avoid duplicate dashboards.

New in the Xanadu release

Offer assets and asset management services through Device as a Service feature
Provide assets and asset management services to the customers of DaaS providers via a subscription model.
Manage the hardware asset requests by using the Zero Touch request flow
Fulfill the hardware asset requests directly through an external vendor by using the Zero Touch request flow. When an employee submits a request for a hardware catalog item associated with the Zero Touch request flow, the request is sent to the external vendor who ships the asset directly to the employee.
Manage repair of defective assets in the stockroom by using the Repair flow
Request repair of assets that are defective or pending repair by using the Repair flow, which includes troubleshooting, repair, and evaluation tasks. Repair orders are processed either in the Hardware Asset Workspace or the ServiceNow Mobile Agent application.
Manage inventory picking within a stockroom
Pick assets in your stockroom easily for sourcing, hardware asset requests, and hardware asset refresh workflows by enabling the Pick task for your stockroom. The task lists the assets that you should pick from the stockroom, with aisle and space details providing the exact location from which the asset should be picked. Indoor mapping capabilities enable you to get directions to the location of the asset in the stockroom on your ServiceNow Mobile Agent application.

UI changes

Core UI Performance Analytics dashboards redirected to Hardware Asset Workspace
The following Core UI Performance Analytics dashboard module links are redirected to Hardware Asset Workspace:
  • Procurement Overview
  • Asset Contract Overview
Analytics Overview and My Asset Analytics dashboards
The following Platform Analytics dashboard versions of the Asset Overview and My Assets Core UI dashboards are available:
  • Analytics Overview
  • My Assets Analytics

Deprecations

Beginning with the Xanadu release, the following Core UI Performance Analytics dashboards aren't available to new users of Hardware Asset Management:
  • Hardware Asset Dashboard
  • Hardware Normalization Dashboard
  • My Assets
  • Procurement Overview
  • Asset Contract Overview
  • Asset Overview
Note: The Core UI Performance Analytics dashboards are available to the existing users of Hardware Asset Management.

Activation information

Install Hardware Asset Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

Related ServiceNow applications and features

Software Asset Management
The Software Asset Management application enables you to track, evaluate, and manage the software licenses, software compliance, and software optimization. You can reclaim unused software rights, purchase new software rights, and manage allocations for entitlements.
Enterprise Asset Management
The Enterprise Asset Management application enables you to manage the entire life cycle of your connected and non-connected enterprise assets. It provides a comprehensive end-to-end solution for maintaining enterprise assets, minimizing costly downtime, and maximizing enterprise asset usability.
Contract Management
The Contract Management application enables you to track and manage your contracts.
Procurement
The Procurement application helps you to create purchase orders and to obtain items for fulfilling service catalog requests.