The ServiceNow® Employee Relations application provides tighter security for protecting privacy and sensitive information shared via Employee Relations cases. Employee Relations was enhanced and updated in the Xanadu release.

Employee Relations highlights for the Xanadu release

  • For single-subject Employee Relations cases, the Subject of Allegation field in is automatically filled in with the subject's name.
  • Report cases directly related to discrimination using Core UI case creation, HR Service Delivery Agent Workspace for HR Case Management, or the Anonymous Report Center portal.

See Employee Relations cases for more information.

New in the Xanadu release

Create an allegation record for HR Service Delivery Employee Relations in the legacy UI or Agent Workspace

For single-subject Employee Relations cases, the Subject of Allegation field in relevant case tabs is automatically filled in with the subject's name.

Create an HR Service Delivery Employee Relations case using the legacy UI, Create an HR Service Delivery Employee Relations case using Agent Workspace, Create an anonymous discrimination report using the Anonymous Report Center
Create cases specifically related to discrimination using Core UI case creation HR Service Delivery Agent Workspace for HR Case Management, or the Anonymous Report Center portal.

UI changes

Selecting the help icon from the main sidebar initiates a guided tour of Employee Relations cases.

Activation information

Employee Relations is a Now Platform feature that is available with activation of the Employee Relations plugin (com.sn_hr_employee_relations). For details, see Activate Employee Relations.

Related ServiceNow applications and features

HR Service Delivery
Improve the employee service experience by automating HR interactions and providing a single platform for all HR services. Replace manual and siloed processes with cross-functional digital workflows for increased efficiency. Align business goals with employee needs, including onboarding, career growth, and other transitions.
Legal Investigations
Support inter-departmental transfer of sensitive case details between Legal Service Delivery Legal Investigations and HR Service Delivery Employee Relations.
Anonymous Report Center (ARC)
Employees can submit sensitive complaints, misconduct, or discrimination cases anonymous to the agent working on the Employee Relations case using the Anonymous Report Center (ARC) portal.
Employee Center
Employees can submit complaints through the Employee Center portal without having to know who or what department should investigate the complaint. During the triaging or investigation process, fulfillers working on these issues can transfer them back and forth between the Legal and HR departments as necessary for resolution.