The ServiceNow® Predictive Intelligence application enables you to create and train machine learning models to improve performance, efficiency, and flexibility to your systems. Predictive Intelligence was enhanced and updated in the Xanadu release.

Predictive Intelligence highlights for the Xanadu release

  • The dashboard for Prediction Results has been migrated to the Next Experience UI. Upgrading customers with existing Prediction Results dashboards can use either the Next Experience UI version or access the Core UI version from within the new dashboard.
  • The dashboard for Solution Statistics has been deprecated. Upgrading customers can continue to use their existing Solutions Statistics dashboards from the application menu.

See Predictive Intelligence for more information.

UI changes

Prediction Results dashboard
The dashboard for Prediction Results has been migrated to the Next Experience UI. For new customers onboarding with the Xanadu release, the Prediction Results dashboard is available only in the Next Experience UI. For upgrading customers, the Core UI dashboard is also accessible from within the new dashboard. For more information, see .

Deprecations

The dashboard for Solution Statistics has been deprecated. Upgrading customers can continue to use their existing Solutions Statistics dashboards from the application menu. For new customers onboarding with the Xanadu release, the Solutions Statistics dashboard is not available. For more information, see .

Activation information

Predictive Intelligence is a ServiceNow AI Platform feature that is available with activation of the Predictive Intelligence Reports (com.glide.platform_ml_pa) plugin and its dependent Predictive Intelligence (com.glide.platform_ml) plugin. For details, see .