Guided Tours dashboard

To access the Guided Tours dashboard, navigate to Guided Tour Designer > Guided Tours Overview. The dashboard has two tabs:

• User Engagement: Shows the number of users actively working with Guided Tours and trends over time.
• Tour Statistics: Shows trends and patterns for user engagement so you can analyze tour completions and tour failures and build more successful tours.

You can view reports by selecting options in the interactive filter based on the guided tour type (Platform, Service Portal, and Custom) and the guided tours present in the instance. The statistics provided in the User Engagement and Tour Statistics tabs change based on the options selected in the interactive filter.

User Engagement

The User Engagement tab displays the following widgets.

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Table 1. Widgets in the User Engagement tab

Widget	Description
Tour Views	Number of user views of guided tours per day.
Tours Completed	Number of tours completed by users per day.
Unique Users Views	Number of individual users viewing guided tours per day.
Unique User Completion	Number of individual users who have completed guided tours per day.
Daily Engagement	Trends and patterns of user engagement with guided tours per day over a period of time. You can save this graph in PNG or JPEG format by hovering over the graph and choosing the relevant format from the context menu.
Disengaged Users	Number of users who disabled the auto launch feature for the guided tour per day over a period time. You can see the number of viewers not interested to look at the guided tours while using the application. You can save this graph in PNG or JPEG format by hovering over the graph and choosing the relevant format from the context menu.

Tour Statistics