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    Home Paris Now Platform Administration Now Platform administration User administration Authentication Enable external users to self-register to your ServiceNow instance

    Enable external users to self-register to your ServiceNow instance

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    Enable external users to self-register to your ServiceNow instance

    Use external user self-registration to on-board a large volume of external users to your instance. This feature enhances identity verification to improve customer experiences and supports commonly used registration flows.

    External user self-registration enables a large group of users to register to a ServiceNow app without the help of an administrator. For example, a university with a large group of students needing on-campus parking could register themselves to the campus parking app. Each student would be given a limited set of privileges specific to parking, and would complete an automated registration process. This system could generate a parking number, unique to each student, and insure they had a parking space.

    A self-registration flow consists of a custom ServiceNow app, in this case, a campus parking app. After configuring an app with necessary tables, an administrator would configure the registration, including a pre-registration flow, field mapping, post registration mapping, captcha, role mapping and post registration flow.

    • Activate External User Self-Registration

      You can activate the External User Registration plugin (com.snc.external_user_self_registration) if you have the admin role.

    • External roles in self-registration

      To prevent inadvertently providing access to external users, you can assign the snc_external role to all external users.

    • Create a user registration configuration for external users

      Create a user registration configuration record to bootstrap the onboarding process of external users to custom ServiceNow applications. This form guides the external users through the self-registration process.

    • Enable external user self-registration for Service Portal

      Enable external users to register to a ServiceNow app through Service Portal.

    • Verify user self-registration requests

      After a user registers from the Service Portal, a user record is added to the Registration Requests module. You can view the list of registered users who have successfully registered in the Service Portal.

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    Release version
    Choose your release version

      Enable external users to self-register to your ServiceNow instance

      • Save as PDF Selected topic Topic & subtopics All topics in contents
      • Unsubscribe Log in to subscribe to topics and get notified when content changes.
      • Share this page

      Enable external users to self-register to your ServiceNow instance

      Use external user self-registration to on-board a large volume of external users to your instance. This feature enhances identity verification to improve customer experiences and supports commonly used registration flows.

      External user self-registration enables a large group of users to register to a ServiceNow app without the help of an administrator. For example, a university with a large group of students needing on-campus parking could register themselves to the campus parking app. Each student would be given a limited set of privileges specific to parking, and would complete an automated registration process. This system could generate a parking number, unique to each student, and insure they had a parking space.

      A self-registration flow consists of a custom ServiceNow app, in this case, a campus parking app. After configuring an app with necessary tables, an administrator would configure the registration, including a pre-registration flow, field mapping, post registration mapping, captcha, role mapping and post registration flow.

      • Activate External User Self-Registration

        You can activate the External User Registration plugin (com.snc.external_user_self_registration) if you have the admin role.

      • External roles in self-registration

        To prevent inadvertently providing access to external users, you can assign the snc_external role to all external users.

      • Create a user registration configuration for external users

        Create a user registration configuration record to bootstrap the onboarding process of external users to custom ServiceNow applications. This form guides the external users through the self-registration process.

      • Enable external user self-registration for Service Portal

        Enable external users to register to a ServiceNow app through Service Portal.

      • Verify user self-registration requests

        After a user registers from the Service Portal, a user record is added to the Registration Requests module. You can view the list of registered users who have successfully registered in the Service Portal.

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