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    Home Paris Now Platform Administration Now Platform administration Upgrade Center

    Upgrade Center

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    Upgrade Center

    Use ServiceNow® Upgrade Center to plan and manage your upgrades. Use the Upgrade Preview module to explore different release versions available to you and gain insights about the experience of an upgrade without actually upgrading your instance. You can also monitor the status of any ongoing upgrade and view the summary of your latest upgrade with the new Upgrade Monitor module. The Upgrade Center also features an Upgrade Visual Task Board (VTB) to manage post-upgrade skips. A separate Upgrade History module can be used to view all your past upgrades.

    Key features

    One-stop experience
    You can see all the details that are related to an upgrade.
    Image showing the home page of Upgrade Center
    Preview your upgrade
    Use the Upgrade Preview module to have unprecedented insight to an instance prior to an actual or a scheduled upgrade.

    You can see the estimated time required to complete an upgrade. The estimated time is calculated from previous upgrades.

    Note: If this is your first upgrade, Estimated upgrade duration doesn't appear.
    Image showing estimated time of an upgrade
    Reduce post-upgrade review time by previewing the records that have been customized and are different from the upgrade version being previewed and might get skipped due to your customizations in the instance. You can then prioritize your work depending on the records listed in the skip list.
    Image showing the skip list priority
    Monitor an upgrade
    Use the Upgrade Monitor module to schedule and view the status of an ongoing upgrade. You can also reschedule the upgrade by clicking Reschedule upgrade. To check for an immediately available upgrade, click Check for upgrade.Image showing the Upgrade Monitor page to schedule an upgrade

    If an upgrade is in progress, the user is automatically directed to the upgrade in progress page.

    Review previous upgrade detail
    Use the Upgrade History module to view the complete report of any upgrade made to an instance.
    Image showing previous upgrade summary

    You can also view the resolution status of any previous upgrade with skipped records using the visual task board (VTB) view.

    Image showing the VTB view of skipped records resolution status

    Get started

    Select the tile to get started.

    Explore
    • Exploring Upgrade Center

      Get an overview of Upgrade Center so that you can plan your upgrade.

    • Previewing an upgrade

      Use the Upgrade Preview module for insight into the upgrade experience prior to the actual upgrade. You can explore and preview upgrades to different ServiceNowrelease versions and see how your instance might be impacted with your current configurations.

    • Scheduling and monitoring an upgrade

      Use the Upgrade Monitor module to schedule and monitor the status of an ongoing upgrade in your instance. You can also view the upgrade summary and the list of records causing conflicts in your instance once the upgrade is complete.

    • Reviewing upgrade history

      The Upgrade History module tracks every upgrade made to an instance. You can also view the complete report of an old upgrade or a recently completed upgrade version using this module.

    • Administration

      The Administration module contains properties for managing Upgrade Center.

    Tags:

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    Release version
    Choose your release version

      Upgrade Center

      • Save as PDF Selected topic Topic & subtopics All topics in contents
      • Unsubscribe Log in to subscribe to topics and get notified when content changes.
      • Share this page

      Upgrade Center

      Use ServiceNow® Upgrade Center to plan and manage your upgrades. Use the Upgrade Preview module to explore different release versions available to you and gain insights about the experience of an upgrade without actually upgrading your instance. You can also monitor the status of any ongoing upgrade and view the summary of your latest upgrade with the new Upgrade Monitor module. The Upgrade Center also features an Upgrade Visual Task Board (VTB) to manage post-upgrade skips. A separate Upgrade History module can be used to view all your past upgrades.

      Key features

      One-stop experience
      You can see all the details that are related to an upgrade.
      Image showing the home page of Upgrade Center
      Preview your upgrade
      Use the Upgrade Preview module to have unprecedented insight to an instance prior to an actual or a scheduled upgrade.

      You can see the estimated time required to complete an upgrade. The estimated time is calculated from previous upgrades.

      Note: If this is your first upgrade, Estimated upgrade duration doesn't appear.
      Image showing estimated time of an upgrade
      Reduce post-upgrade review time by previewing the records that have been customized and are different from the upgrade version being previewed and might get skipped due to your customizations in the instance. You can then prioritize your work depending on the records listed in the skip list.
      Image showing the skip list priority
      Monitor an upgrade
      Use the Upgrade Monitor module to schedule and view the status of an ongoing upgrade. You can also reschedule the upgrade by clicking Reschedule upgrade. To check for an immediately available upgrade, click Check for upgrade.Image showing the Upgrade Monitor page to schedule an upgrade

      If an upgrade is in progress, the user is automatically directed to the upgrade in progress page.

      Review previous upgrade detail
      Use the Upgrade History module to view the complete report of any upgrade made to an instance.
      Image showing previous upgrade summary

      You can also view the resolution status of any previous upgrade with skipped records using the visual task board (VTB) view.

      Image showing the VTB view of skipped records resolution status

      Get started

      Select the tile to get started.

      Explore
      • Exploring Upgrade Center

        Get an overview of Upgrade Center so that you can plan your upgrade.

      • Previewing an upgrade

        Use the Upgrade Preview module for insight into the upgrade experience prior to the actual upgrade. You can explore and preview upgrades to different ServiceNowrelease versions and see how your instance might be impacted with your current configurations.

      • Scheduling and monitoring an upgrade

        Use the Upgrade Monitor module to schedule and monitor the status of an ongoing upgrade in your instance. You can also view the upgrade summary and the list of records causing conflicts in your instance once the upgrade is complete.

      • Reviewing upgrade history

        The Upgrade History module tracks every upgrade made to an instance. You can also view the complete report of an old upgrade or a recently completed upgrade version using this module.

      • Administration

        The Administration module contains properties for managing Upgrade Center.

      Tags:

      Feedback

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